AOL Contact in Jabber Client

Has anyone been able to successfully set up an AOL Contact on their Jabber client?
I'm using Jabber 8.6.4 for Mac and whenever I specify my wife's AIM account name and select the checkbox for "This is an AOL account", then click the "Add" button, I get no feedback from the application on whether it failed or succeeded. She reports not receiving an invitation request to her account.
Are AIM and AOL Contacts different things? Is there something else that needs to be setup? Is this feature not working yet in 8.6.4?
DB

The ability to add users who are not AD users is coming in Jabber 9.1. The tentative release date for this is Sept but that is subject to change.
- Colin

Similar Messages

Cisco Jabber client not displaying Contact Photos

Hi All,
We have configured an external webserver to store our contact photos. But I couldn't get it working on Jabber windows clients. It works for CUPC8.5. I run the wireshark on webserver and can't see any request from Jabber client. xml file is -
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Directory>
<DirectoryServerType>EDI</DirectoryServerType>
<PhotoUriSubsitutionEnabled>true</PhotoUriSubsitutionEnabled>
<PhotoUriSubstitutionToken>sAMAccountName</PhotoUriSubstitutionToken>
<PhotoUriWithToken>http://webserveraddress/people/sAMAccountName.jpg</PhotoUriWithToken>
</Directory>
<CUCM>
<PhoneService_UseCredentialsFrom>presence</PhoneService_UseCredentialsFrom>
</CUCM>
</config>
Can someone please advise what's the issue.

Hey Abhi,
In the PRT, I see the following:
2012-05-28 09:02:16,733 DEBUG [0x00001654] [s\feature-libs\config\src\Config.cpp(74)] [csf.unified.config] [Config::getValue] - result [true] key [PhotoUriWithToken] value [http:///people/adack.jpg]
I understand that you changed the parameter to see if we can even pull a single image for anyone, however, what I see next is:
2012-05-28 09:02:16,733 DEBUG [0x00001654] [rdsource\ADPersonRecordSourceLog.cpp(50)] [csf.person.adsource] [WriteLogMessage] - Configuration::SetConfigurationParameter - setting configuration parameter [PhotoSource] to [adack] //This needs to be AD Parameter which I see you used earlier
2012-05-28 09:02:16,733 DEBUG [0x00001654] [rdsource\ADPersonRecordSourceLog.cpp(50)] [csf.person.adsource] [WriteLogMessage] - Configuration::SetConfigurationParameter - setting configuration parameter [PhotoUriWithToken] to [http://pho/people/adack.jpg]
Do you know where this url is coming from?
I suggest that based on Jason's input and as well as changing the parameter back to the one we want, lets follow this action plan:
1) Exit out of Jabber and delete the files from the following location:
C:\Documents and Settings\\Local Settings\Application Data\Cisco\Unified Communications\Jabber\CSF\Logs
2 ) Modify the Jabber-Config.xml
Change the Directory Section of the Jabber-Config.xml to the following
EDI
True
sAMAccountName
http://sptde.racq.com.au/people/sAMAccountName.jpg
3) Re-login and then Generate the PRT by Help -> Report Error
Keep in mind if the jabber-config.xml is uploaded on Call Manager, it'll replace any local modification, so we have to update the file on Call Manager .
Once we have the new PRT with the Config provided above, I can work on that.
Regards,
Jasmeet

IPhone Jabber client not showing internal extensions just the Alerting Name

I have customer calling from a 7965 to his desk phone 7965 which shows both Alerting Name and Extension, he also has an iPhone/Jabber Client on WiFi (no cellular involved). The iPhone client shows the Alerting Name from the 7965 but doesn’t show the 4 digit internal extension. Is this a known issue?

Dear Miro,
The issue has nothing to do with the server it's the client, Lync 2013 issue with caching data and the way its reading it back from the cache.
Work around:
just create a new client policy using the command new-csclientpolicy with AddressBookAvailability "WebSearch" only.
"New-CsClientPolicy -Identity TestCsPolicy -AddressBookAvailability WebSearchOnly"
assign the policy to your test client, delete cache folder at the client end.
"Grant-CsClientPolicy -Identity MIRO -PolicyNameTestCsPolicy"
"you can delete sign-in information by signing out and clicking on "delete sign-in info" then sing-in again"
test again. it should work.
if it didn't open contact card and check if the the client is getting the data correctly.
yet i didn't find another fix to the issue with lync 2010 client everything works just fine without any changes.
Regards,
Nader Barakat

Jabber Client Discrepancies

Hi Everyone,
I just finished rolling out Jabber to over 150 users for a Cisco Gold Partner ( internally we wanted to deploy and have "lessons learned" before rolling to customers ). We are all pretty much "power users" and we rolled it out to users on Mac, PC, iPad, Android Tablet, and Android/iPhones. Here is my list of "cough" features that are desparite between the varous clients and I would greatly appreciate anyone from the BU or Cisco to chime in on when these clients will be uniform. I had to open 2 TAC cases already ( # 625139231 and 624998053 ) which were esclated to the Developers and I have had ZERO response.
I think it's an awesome product, we are already pitching it to customers with heavy emphasis on Video on Tablets/BYOD. However, as a CCIE Voice Architect I cannot look a business owner in their face and tell them that MS Lync doesn't have a nicer/feature rich interface and ALL of their features work on all devices.
Here is what I have issues with:
1. Windows Client 9.1.3 latest rev - Google Calendar integration - once you have authenticated once to google for your calendar you CANNOT remove the calendar and join a differnet calendar. Come on, this is easy coding to fix! We are a Google Apps shop, migrated off exchange three years ago. Right now, if a user wants to use different GMAIL Accounts they cannot. No one at Cisco TAC can tell me where the settings are cached for this. I have uninstalled/reinstalled, removed registry entries, deleted the Unified Communications folder under app user, everything to try to fix this.
2. Biggest complaint we have right now is MAC doesn't have Video, I know this is coming in the next release, but if there is anything we can do to speed this along it would be greatly appreciated from the field.
3. Why is the "screen clipping" tool available on Windows but not MAC? We have users who LOVE that tool on Windows, no where to be seen on MACs
4. Multiple Line support - we have users who had multiple lines configured just fine on CUPC, this should have been included in the Jabber client in my opinion.
5. The "Call" button is in two differnet locations on the MAC client vs Windows client, it's very aggrevating to train 100+ people on two differnent locations for the same feature.
6. Added Contacts - on the Windows and MAC client, if you add a contact, there is NO way to edit their information. That needs to be there NOW, we cannot add or edit directory/external phone numbers to contacts we add to the directory.
7. No way for Admins to update/delete contacts from users - this is perhaps the most annoying thing. We as admins can "BAT" 100+ users into the system, but then what?!?! When a new hire comes on board we have to update all 100 BAT files again. To make things worse, you can pull up an end users account in CUIP but cannot remove old contacts from their list. In addition, if you try to BAT over top of an already imported buddy list it creates duplicates. I would settle for a SQL QUERY I could run via command line "ie run sql update buddy list set..." or something. This is becoming very frustrating to maintain.
8. Jabber does not play very well with Cisco WebEx One Click. My Windows Jabber client crashes every time and I have to reinstall it.
If someone from the BU or Dev teams could take a look at this list and respond I would GREATLY appreciate it. I don't mean to blow this out of proportion but like I said, I have lived this product for the last three weeks and I think it's great, just needs some polish!
Thanks!
Alex Hannah
CCIE Voice #25853
Senior Collaboration Architect
ABS Technology Architects
[email protected]
804-955-4091

Hi Alex,
1. Windows Client 9.1.3 latest rev - Google Calendar integration
I have created a document with the information that you are looking for.
Cisco Jabber for Windows - Google Calendar Integration
8. Jabber does not play very well with Cisco WebEx One Click. My Windows Jabber client crashes every time and I have to reinstall it.
This will be fixed in the upcoming 9.2 release (expected in April - no release date available yet)
Thanks,
Maqsood

Jabber Client CallerId displays wrong name

Hi,
I have a problem with the wrong name displaying in Jabber calls. This only occurs when John calls from his Jabber Client. There is always the CallerId of Sam showing up.
Checked AD, Outlook contacts, CUCM & Webex configuration and found no errors.
Then I generated a problem record in my Jabber for Windows client and found this in PROBLEM_FEEDBACK_Cisco_Jabber_17.49_01-08-2013\Contacts\PersonManager\PersonManagerForensics.txt:
[1] <PersonResolver: 0D32AD90>
Original record: <0D36E2B8>
<Person: 0D36E370>
<PersonRecord: 0D36E2B8> (Roster:[email protected])
<PersonRecord: 09349160> Sam Sample (WebEx:[email protected])
<PersonRecord: 0F10FE60> Doe, John (CallerID:+491234567890:Doe, John)
In the other records there is only one name associated to one person. How did John number slip in here. And most interesting, how can I get rid of that entry? Where is it originated?
Same Problem occurs at a customer site with a on premise deployment (CUPS). So it doesn't seem to be Webex related. Tried several Jabber versions from 9.1.3 to 9.2.3. Same behaviour.
Any suggestions hints?
Regards
Andre

I think I see what is going on, just not entirely sure why and how to prevent it yet.
Look at the two records below, taken from the "PersonManagerForensics.txt" file generated once you report a problem through the Jabber application.
That first contact is a personal contact in the users Outlook address book.
The second contact is an employee.
When the user calls the second contact in Jabber, the caller ID always shows up as first contact. Same thing happens if the second contact calls the user.
The caller ID for the first contact is the same last 4 digits as the internal employees DID number. We use 4 digit dialing. Not really sure why the caller ID record for the first contact resolved to those last 4 digits of that one telephone number.
Jabber issue....or Outlook issue???
I'll open a TAC case.
[2]
Belinda Iberl (OutlookRecordSource:EF000000BC83CE4367E42B42B2EF336756A5DEA964E52100) [439-9380 OR 458-0170, 508-2938, 459-2220]
(CallerID:2220:) [2220]
3]
Ryan Kooi (UDS:rkooi) [5204392220]
(CallerID:5204392220:) [5204392220]

Directory Caching issue with Cisco Jabber client for Windows

Hi ,
I am facing cache issue with Cisco Jabber client for Windows. If I do any change related to modification or deletion of contacts in Active Directory/ Callmanager, it does not reflect in the Jabber. Because jabber takes the contacts from the locally stored cache file in the Windows system.
Every time I have to remove the cache file to overcome this issue, practically it's not possible to do the same with all the Widows users. As, if any employee leaves the company and still I can see his contact appears in the "Cisco Jabber client". I have not seen this issue with Android/Apple iOS.
Is there any automated way to remove the cache file?
Here is the detail of CUCM,Presence and Jabber.
CUCM version: 9.1.x
Presence : 9.1.X
Jabber : 10.5 and 10.6

Hello
On our environment we had to install a dedicated Microsoft Certificate Authority "just for Cisco Jabber usage" to house the
Network Device Enrollment Service.
Our certificate for the CUPS were generated on this Certification Authority too.
I discussed this certificate matter with my colleagues this afternoon and nobody seems to remember how these certificates were deployed into the
Enterprise Trust store for the users.
But I think they asked all 400 users to accept the 3 certificates by answering "yes" to the popup instead of using a script deployed by GPO...
I wish you success with that deployment and really hope you have a technical partner that *Knows* this subject.
Our partner left us alone with that unfortunately.
Florent
EDIT: If the "Certutil script method" works, please let me know. This could be useful in our own deployment.

Cisco Jabber for Windows , Jabber Client for non AD PC

Hi
We have intalled and integrated sucessfully with CUPS and CUCM. users can able to log to Jabber client. But the Clients are not In AD(Active Directory), But the users should be able to seach contacts from AD, how can I do this using jabber-config.xml file , can you please anyone share a sample file for this requirement ?
Regds
$

The deplyment guide explains how to configure he .xml file section by section, theres one dedicated to directory, have you reviewed it?? If not, that should be your first step. Its not that different from CUCM ldap integration
Sent from Cisco Technical Support iPad App

Can I add my AOL contacts to Address Book?

Need some help getting AOL contacts into Address book, even or Mail for that matter.
Thanks

You can not add MSN Buddies to the AIm Buddy List.
You can however create a Jabber ID and then with a Third Party App link to what is called a Transport that will connect you to the MSN Service for Text Only chats.
Read the first two links in this section
http://www.ralphjohns.co.uk/page5.html#_jabber
The third link is the most up-to-date List of Jabber Servers with Transports I have found.
I may receive some form of compensation, financial or otherwise, from my link to my website.
9:23 PM Monday; March 31, 2008

Transfer aol contacts to ipad2

How does one transfer AOL contacts to ipad2?

Hey welsh,
Yes AOL does not make this easy. I think it's on purpose.
I found this:
http://www.hyperorg.com/blogger/mtarchive/exportingan_aol_address_book1.html
I did do this for a client a while ago there was an application that would export a CVS file directly but I can't find it now.
If you Google "exporting AOL address book" you'll get pages.
Including:
http://www.askdavetaylor.com/howdo_i_export_my_america_online_aol_address_book_andemail.html
Richard

Sync Outlook Contact List and AOL Contact List

I have several Outlook Accounts and an AOL Account. I would like to combine my calendar and contact lists into a single one. When I sync my phone, will the sync process allow mw to do that? If so, how?

The iPhone supports syncing contact info and calendar events direct via the iTunes sync process with Outlook 2003 or 2007. It doesn't matter how many email accounts you are accessing with Outlook.
The iPhone's mail client supports accessing POP or IMAP accounts, and can access an Exchange account via ActiveSync, which Apple licensed from Microsoft for the iPhone's mail client.
You can access an AOL account as an IMAP account with the iPhone's mail client, which includes an AOL account preset that creates the account as an IMAP account.
If your AOL contact list is not available in your Outlook contact list, you needs to do so since the iPhone does not support syncing contact info with the AOL program's address book.

Softphone feature for Cisco Jabber Client

Hello everyone,
I have a CUCM cluster v.8.6.2 and a CUPS v.8.6.4. I've installed my full CUWL licenses as well as my CUP Licenses AND the Jabber for Everyone COP file. I've managed to install Jabber on Mac and on Windows and have all the features such as Chat, Desktop phone integration and Visual Voicemail with Cisco Unity Connection working as well. The only feature I'm having a huge hassle getting to work is the Softphone feature. I've tried adding a CUPC device with the user (btw everything is integrated and uses LDAP for authentication) as the digest account for it as well as the Owner ID. I've tried adding a CSF device as well (I remember reading it somewhere) but the Jabber client never discovers a Softphone device and all of the options on the client are grayed out for me to put in the device settings. I thought I saw it once looking for a device name CSFACILLI (ACILLI being my username) in the System Diagnostics for the Jabber for Mac client but now it just shows:
   Soft Phone Server
Server Address:           cucm02.mycompany.net
Server Port:                     2748
Server Protocol:           --
Device:                               --
Line ID:                               --
Status:                               Disconnected
Any help or thoughts on this would be greatly appreciated! Thanks!
Tony

Aaron,
Here's the bit I found interesting from the reporting function:
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::downloadConfig -- begin:
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::getCnfFile -- begin: , strDeviceName.c_str()=CSFacill, bHttp=FALSE
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CTFTPClient::Get -- begin: , remotefile=CTLFile.tlv, host=cucm02.mycompany.net, bIsAsyMode=TRUE, port=69
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - TFTP_Error Select error
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - TFTP_Error Can't get packet, retrycount=3
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] -   CTFTPClient::ContinueGet -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CTFTPClient::Get -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - CTFTPClient::ReceiveData -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::getCnfFile -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::downloadConfig -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CPhone::setPhoneMode -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xb030b000] - CTFTPClient::ReceiveData -- begin: , nCookie=5, bIsAsyMode=TRUE
It looks like it's trying to get CTLFile.tlv from my TFTP servers (which are my subscribers). I went under TFTP File Management under OS Administration on the Subscribers and no such file exists. Is this something I have to download from Cisco? It does look like it's trying for the correct device, just can't get the Configuration File it needs... Your thoughts?
Thanks,
Tony

Jabber Client softphone is "No Connected"

Hi,
I am trying to setup a lab for cisco partner testing. I created Collab 10.5 topology with cucm & cups 10.5. I am running out of ideas of what could be wrong. My jabber client for windows works with deskphone but it does not work with it's softphone (CSFXXXXX). Yes, i have CCMCIP profile created, user & device associated but still does not work both within lab network or external network
I am seeing the error below when I do a show connection status for the softphone - see attachment
Connection error. Ensure the server information in the Phone Services tab on the Options window is correct.
I do not have the "Phone Accounts" under options. I even uploaded jabber-config.xml file to tftp server and still no phone accounts tab. I can ping the cti hostname & ip from the pc i am working.
SOS
TIA
Jeya

Actually, I read it on a thread in this community. I just went thru’ the deployment guide and I saw that section too. I have uploaded it to the tftp server and no change for the phone tabs. Only the Directory service becomes online after uploading that file but no change on the phone account tabs. Below is the contents of the jabber-config.xml file that I generated using the file generator tool:
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Options>
   <StartCallWithVideo>false</StartCallWithVideo>
   <Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>
</Options>
<Phone>
   <TftpServer1>hq-cucm-pub.abc.inc</TftpServer1>
   <CtiServer1>hq-cucm-pub.abc.inc</CtiServer1>
   <CcmcipServer1>hq-cucm-pub.abc.inc</CcmcipServer1>
</Phone>
<Policies>
   <EnableSIPURIDialling>true</EnableSIPURIDialling>
   <DirectoryURI>mail</DirectoryURI>
   <ServicesDomainSsoEmailPrompt>OFF</ServicesDomainSsoEmailPrompt>
</Policies>
<Presence>
   <PresenceServerAddress>hq-cups.abc.inc</PresenceServerAddress>
</Presence>
<Directory>
   <ConnectionType>1</ConnectionType>
   <PrimaryServerName>directory.abc.inc</PrimaryServerName>
   <BDIPrimaryServerName>directory.abc.inc</BDIPrimaryServerName>
   <ServerPort1>389</ServerPort1>
   <BDIServerPort1>389</BDIServerPort1>
   <UseWindowsCredentials>0</UseWindowsCredentials>
   <ConnectionUsername>Administrator</ConnectionUsername>
   <BDIConnectionUsername>Administrator</BDIConnectionUsername>
   <ConnectionPassword>1vtG@lw@y</ConnectionPassword>
   <BDIConnectionPassword>1vtG@lw@y</BDIConnectionPassword>
</Directory>
</config>
Thks!
Jeya

No Jabber client for Windows Phone 8.1

Can you advise on when a Jabber client for Windows Phone 8.1 will be released?

Roadmap questions cannot be addressed here, either ask in a partner forum, or reach your SE/AM for this.

Jabber client cannot login when primary IMP is unavailable

Hi
We have 2 x IMP 9.1 servers in cluster and Jabber client running. Current Jabber client work since we use IMP primary IP for login. When primary IMP server becomes unavailable, Jabber client seems cannot login anymore.
How can we fixed this?
Fei

http://en.wikipedia.org/wiki/SRV_record
The jabber deployment and installation guide has all the details of the SRV records that Jabber uses.
You can also google how to configure SRV records if you need further instructions.

Jabber client can't control deskphone

We have CUCM 9.1.2 and Presence 9.1 and Jabber for windows 9.7
Am facing issue with Jabber client for windows can't control desk phone as well as LDAP directory search is not happening.
Configuration part everything seems to be alright and verified.
CTI controlled device is there on user and phone also user associated with device . DN associated with user. I can login to Jabber client, then directory search is not happening also cant control desktop phone.
Here i have attached the problem screenshot as well as report file, wireshark report from client PC.

Hi,
I had same issue with version 9.7 of Jabber for Windows and CUCM 9.1.2, I use EDI for integrate Presence and LDAP for Jabber for Windows and BDI for Jabber iPhone and iPad, try with this:
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Presence>
<PresenceServerAddress>z.z.z.z</PresenceServerAddress>
</Presence>
<Directory>
<DirectoryServerType>EDI</DirectoryServerType>
<PrimaryServerName>x.x.x.x</PrimaryServerName>
<ServerPort1>389</ServerPort1>
<UseWindowsCredentials>0</UseWindowsCredentials>
<ConnectionUsername>[email protected]</ConnectionUsername>
<ConnectionPassword>password</ConnectionPassword>
<BusinessPhone>ipPhone</BusinessPhone>
<SearchBase1>OU=Users,DC=dominio,DC=com</SearchBase1>
<PhotoUriSubstitutionEnabled>true</PhotoUriSubstitutionEnabled>
<PhotoUriSubstitutionToken>sAMAccountName</PhotoUriSubstitutionToken>
<PhotoUriWithToken>http://y.y.y.y/photos/sAMAccountName.jpg</PhotoUriWithToken>
</Directory>
<Directory>
<DirectoryServerType>BDI</DirectoryServerType>
<BDIPrimaryServerName>x.x.x.x</BDIPrimaryServerName>
<BDIPresenceDomain>domain.com</BDIPresenceDomain>
<BDIServerPort1>389</BDIServerPort1>
<BDIConnectionUsername>[email protected]</BDIConnectionUsername>
<BDIConnectionPassword>password</BDIConnectionPassword>
<BDIUserAccountName>sAMAccountName</BDIUserAccountName>
<BDIBusinessPhone>ipPhone</BDIBusinessPhone>
<BDISearchBase1>OU=Userss,DC=domain,DC=com</BDISearchBase1>
<BDIPhotoUriSubstitutionEnabled>true</BDIPhotoUriSubstitutionEnabled>
<BDIPhotoUriSubstitutionToken>sAMAccountName</BDIPhotoUriSubstitutionToken>
<BDIPhotoUriWithToken>http://y.y.y.y/photos/sAMAccountName.jpg</BDIPhotoUriWithToken>
</Directory>
</config>
Then erase folder CSF under C:\Users\Example_user\AppData\Roaming\Cisco\Unified Communications\Jabber
and C:\Users\Example_user\AppData\Local\Cisco\Unified Communications\Jabber
Restart machine and setup Jabber for windows again.
Regards

AOL Contact in Jabber Client

Similar Messages

Maybe you are looking for