AOL Desktop for Mac and Mavericks

After installing Mavericks on my iMac, I was pleased to discover that all of my existing programs were working with the exeception of AOL Desktop for Mac.  That program crashes on launch.  It worked fine with Mountain Lion.  While I'm sure not very many people still use this program, I was wondering if those that do were having the same problem and have you found any fixes?  Thanks

Be happy to.  I did contact AOL and this was the response I recieved:
Hi there,
Unfortunately, the feature that you require is not compatible with OS x Mavericks.
If you need assistance with something else, simply reply to this email and describe your situation. We will do our best to help you find the right solution as quickly as possible.
We look forward to continuing to provide you with the best online experience possible.  Remember, you can always reach us by emailing [email protected]  
Sincerely,
AOL Community
As you can see, it would appear at that AOL has no intentions of updating AOLDTFM.  Since the program will open, but immediately crashes and the icon is not covered with an X, my guess, there may be a small tweak that can be done to get it working again.  Perhaps there is a viable solution.

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    Preferences
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    Yes it will work. The iPad Air 2 is the latest and most up to date iPad and you can sync it with Snow Leopard 10.6.8.
    Apple ID (required for some features)
    Internet access9
    Syncing with iTunes on a Mac or PC requires:
    Mac: OS X v10.6.8 or later
    PC: Windows 8; Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
    iTunes (free download from www.itunes.com/download)
    https://www.apple.com/ipad-air-2/specs/

  • AOL Desktop for Macs.  Anyone have used it?

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    Hi Patrick!
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    Greetings Papahemi;
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    My IT person has tried all these and I still get a 500 error when I log in from Microsoft Remote Desktop 8.5.  
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    [2014-Mar-27 19:48:56] RDP (0): --- BEGIN INTERFACE LIST ---
    [2014-Mar-27 19:48:56] RDP (0): lo0 af=18  addr= netmask=
    [2014-Mar-27 19:48:56] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
    [2014-Mar-27 19:48:56] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
    [2014-Mar-27 19:48:56] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-27 19:48:56] RDP (0): gif0 af=18  addr= netmask=
    [2014-Mar-27 19:48:56] RDP (0): stf0 af=18  addr= netmask=
    [2014-Mar-27 19:48:56] RDP (0): en0 af=18  addr= netmask=
    [2014-Mar-27 19:48:56] RDP (0): en1 af=18  addr= netmask=
    [2014-Mar-27 19:48:56] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-27 19:48:56] RDP (0): en1 af=2 (AF_INET)  addr=192.168.0.89 netmask=255.255.255.0
    [2014-Mar-27 19:48:56] RDP (0): fw0 af=18  addr= netmask=
    [2014-Mar-27 19:48:56] RDP (0): p2p0 af=18  addr= netmask=
    [2014-Mar-27 19:48:56] RDP (0): utun0 af=18  addr= netmask=
    [2014-Mar-27 19:48:56] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::e1eb:119:5ad9:da9%utun0
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-27 19:48:56] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:e1eb:119:5ad9:da9
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-27 19:48:56] RDP (0): --- END INTERFACE LIST ---
    [2014-Mar-27 19:48:56] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
    [2014-Mar-27 19:48:56] RDP (0): client version: 8.0.24428
    [2014-Mar-27 19:48:56] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
    [2014-Mar-27 19:48:56] RDP (0): Resolved '10.1.10.11' to '10.1.10.11' using NameResolveMethod_DNS(1)
    [2014-Mar-27 19:49:04] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
    [2014-Mar-27 19:49:04] RDP (0): ------ END ACTIVE CONNECTION ------
    [2014-Mar-27 19:49:04] RDP (0): --- BEGIN INTERFACE LIST ---
    [2014-Mar-27 19:49:04] RDP (0): lo0 af=18  addr= netmask=
    [2014-Mar-27 19:49:04] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
    [2014-Mar-27 19:49:04] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
    [2014-Mar-27 19:49:04] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-27 19:49:04] RDP (0): gif0 af=18  addr= netmask=
    [2014-Mar-27 19:49:04] RDP (0): stf0 af=18  addr= netmask=
    [2014-Mar-27 19:49:04] RDP (0): en0 af=18  addr= netmask=
    [2014-Mar-27 19:49:04] RDP (0): en1 af=18  addr= netmask=
    [2014-Mar-27 19:49:04] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-27 19:49:04] RDP (0): en1 af=2 (AF_INET)  addr=192.168.0.89 netmask=255.255.255.0
    [2014-Mar-27 19:49:04] RDP (0): fw0 af=18  addr= netmask=
    [2014-Mar-27 19:49:04] RDP (0): p2p0 af=18  addr= netmask=
    [2014-Mar-27 19:49:04] RDP (0): utun0 af=18  addr= netmask=
    [2014-Mar-27 19:49:04] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::e1eb:119:5ad9:da9%utun0
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-27 19:49:04] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:e1eb:119:5ad9:da9
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-27 19:49:04] RDP (0): --- END INTERFACE LIST ---
    [2014-Mar-27 19:49:04] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
    [2014-Mar-27 19:49:04] RDP (0): client version: 8.0.24428
    [2014-Mar-27 19:49:05] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
    [2014-Mar-27 19:49:05] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
    [2014-Mar-27 19:49:05] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
    [2014-Mar-27 19:49:07] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
        User Message : The gateway failed to connect with the message:
    500 Internal Server Error
    [2014-Mar-27 19:49:07] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
        User Message : The gateway failed to connect with the message:
    500 Internal Server Error
    [2014-Mar-27 19:49:07] RDP (0): Protocol state changed to: ProtocolDisconnecting(7)
    [2014-Mar-27 19:49:07] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
    [2014-Mar-27 19:49:07] RDP (0): ------ END ACTIVE CONNECTION ------
    [2014-Mar-27 19:49:15] RDP (0): *** Application terminated ***
    [2014-Mar-29 12:03:43] RDP (0): Final rdp configuration used: gatewayhostname:s:javpeds.com
    screen mode id:i:2
    use multimon:i:0
    session bpp:i:24
    full address:s:10.1.10.11
    audiomode:i:2
    username:s:javpeds\ptraquair
    disable wallpaper:i:0
    disable full window drag:i:0
    disable menu anims:i:0
    disable themes:i:0
    alternate shell:s:
    shell working directory:s:
    authentication level:i:2
    connect to console:i:0
    gatewayusagemethod:i:1
    disable cursor setting:i:0
    allow font smoothing:i:1
    allow desktop com"font-family:'SF Cartoonist Hand';font-size:18px;line-height:normal;" />bookmarktype:i:3
    use redirection server name:i:0
    [2014-Mar-29 12:03:43] RDP (0): --- BEGIN INTERFACE LIST ---
    [2014-Mar-29 12:03:43] RDP (0): lo0 af=18  addr= netmask=
    [2014-Mar-29 12:03:43] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
    [2014-Mar-29 12:03:43] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
    [2014-Mar-29 12:03:43] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:03:43] RDP (0): gif0 af=18  addr= netmask=
    [2014-Mar-29 12:03:43] RDP (0): stf0 af=18  addr= netmask=
    [2014-Mar-29 12:03:43] RDP (0): en0 af=18  addr= netmask=
    [2014-Mar-29 12:03:43] RDP (0): en1 af=18  addr= netmask=
    [2014-Mar-29 12:03:43] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:03:43] RDP (0): en1 af=2 (AF_INET)  addr=192.168.1.29 netmask=255.255.255.0
    [2014-Mar-29 12:03:43] RDP (0): fw0 af=18  addr= netmask=
    [2014-Mar-29 12:03:43] RDP (0): p2p0 af=18  addr= netmask=
    [2014-Mar-29 12:03:43] RDP (0): utun0 af=18  addr= netmask=
    [2014-Mar-29 12:03:43] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::c852:1a8d:126a:a88a%utun0
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:03:43] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:c852:1a8d:126a:a88a
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:03:43] RDP (0): --- END INTERFACE LIST ---
    [2014-Mar-29 12:03:43] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
    [2014-Mar-29 12:03:43] RDP (0): client version: 8.0.24428
    [2014-Mar-29 12:03:44] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
    [2014-Mar-29 12:03:44] RDP (0): Resolved '10.1.10.11' to '10.1.10.11' using NameResolveMethod_DNS(1)
    [2014-Mar-29 12:03:52] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
    [2014-Mar-29 12:03:52] RDP (0): ------ END ACTIVE CONNECTION ------
    [2014-Mar-29 12:03:52] RDP (0): --- BEGIN INTERFACE LIST ---
    [2014-Mar-29 12:03:52] RDP (0): lo0 af=18  addr= netmask=
    [2014-Mar-29 12:03:52] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
    [2014-Mar-29 12:03:52] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
    [2014-Mar-29 12:03:52] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:03:52] RDP (0): gif0 af=18  addr= netmask=
    [2014-Mar-29 12:03:52] RDP (0): stf0 af=18  addr= netmask=
    [2014-Mar-29 12:03:52] RDP (0): en0 af=18  addr= netmask=
    [2014-Mar-29 12:03:52] RDP (0): en1 af=18  addr= netmask=
    [2014-Mar-29 12:03:52] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:03:52] RDP (0): en1 af=2 (AF_INET)  addr=192.168.1.29 netmask=255.255.255.0
    [2014-Mar-29 12:03:52] RDP (0): fw0 af=18  addr= netmask=
    [2014-Mar-29 12:03:52] RDP (0): p2p0 af=18  addr= netmask=
    [2014-Mar-29 12:03:52] RDP (0): utun0 af=18  addr= netmask=
    [2014-Mar-29 12:03:52] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::c852:1a8d:126a:a88a%utun0
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:03:52] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:c852:1a8d:126a:a88a
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:03:52] RDP (0): --- END INTERFACE LIST ---
    [2014-Mar-29 12:03:52] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
    [2014-Mar-29 12:03:52] RDP (0): client version: 8.0.24428
    [2014-Mar-29 12:03:52] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
    [2014-Mar-29 12:03:52] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
    [2014-Mar-29 12:03:52] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
    [2014-Mar-29 12:03:53] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
        User Message : The gateway failed to connect with the message:
    500 Internal Server Error
    [2014-Mar-29 12:03:53] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
        User Message : The gateway failed to connect with the message:
    500 Internal Server Error
    [2014-Mar-29 12:03:53] RDP (0): Protocol state changed to: ProtocolDisconnecting(7)
    [2014-Mar-29 12:03:53] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
    [2014-Mar-29 12:03:53] RDP (0): ------ END ACTIVE CONNECTION ------
    [2014-Mar-29 12:04:24] RDP (0): *** Application terminated ***
    [2014-Mar-29 12:53:47] RDP (0): Final rdp configuration used: gatewayhostname:s:javpeds.com
    screen mode id:i:2
    use multimon:i:0
    session bpp:i:24
    full address:s:10.1.10.11
    audiomode:i:2
    username:s:javpeds\ptraquair
    disable wallpaper:i:0
    disable full window drag:i:0
    disable menu anims:i:0
    disable themes:i:0
    alternate shell:s:
    shell working directory:s:
    authentication level:i:2
    connect to console:i:0
    gatewayusagemethod:i:1
    disable cursor setting:i:0
    allow font smoothing:i:1
    allow desktop com"font-family:'SF Cartoonist Hand';font-size:18px;line-height:normal;" />bookmarktype:i:3
    use redirection server name:i:0
    [2014-Mar-29 12:53:47] RDP (0): --- BEGIN INTERFACE LIST ---
    [2014-Mar-29 12:53:47] RDP (0): lo0 af=18  addr= netmask=
    [2014-Mar-29 12:53:47] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
    [2014-Mar-29 12:53:47] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
    [2014-Mar-29 12:53:47] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:53:47] RDP (0): gif0 af=18  addr= netmask=
    [2014-Mar-29 12:53:47] RDP (0): stf0 af=18  addr= netmask=
    [2014-Mar-29 12:53:47] RDP (0): en0 af=18  addr= netmask=
    [2014-Mar-29 12:53:47] RDP (0): en1 af=18  addr= netmask=
    [2014-Mar-29 12:53:47] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:53:47] RDP (0): en1 af=2 (AF_INET)  addr=10.59.1.176 netmask=255.255.255.0
    [2014-Mar-29 12:53:47] RDP (0): fw0 af=18  addr= netmask=
    [2014-Mar-29 12:53:47] RDP (0): p2p0 af=18  addr= netmask=
    [2014-Mar-29 12:53:47] RDP (0): utun0 af=18  addr= netmask=
    [2014-Mar-29 12:53:47] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::e590:f4:e6f3:79ee%utun0
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:53:47] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:e590:f4:e6f3:79ee
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:53:47] RDP (0): --- END INTERFACE LIST ---
    [2014-Mar-29 12:53:47] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
    [2014-Mar-29 12:53:47] RDP (0): client version: 8.0.24428
    [2014-Mar-29 12:53:47] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
    [2014-Mar-29 12:53:47] RDP (0): Resolved '10.1.10.11' to '10.1.10.11' using NameResolveMethod_DNS(1)
    [2014-Mar-29 12:53:55] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
    [2014-Mar-29 12:53:55] RDP (0): ------ END ACTIVE CONNECTION ------
    [2014-Mar-29 12:53:55] RDP (0): --- BEGIN INTERFACE LIST ---
    [2014-Mar-29 12:53:55] RDP (0): lo0 af=18  addr= netmask=
    [2014-Mar-29 12:53:55] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
    [2014-Mar-29 12:53:55] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
    [2014-Mar-29 12:53:55] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:53:55] RDP (0): gif0 af=18  addr= netmask=
    [2014-Mar-29 12:53:55] RDP (0): stf0 af=18  addr= netmask=
    [2014-Mar-29 12:53:55] RDP (0): en0 af=18  addr= netmask=
    [2014-Mar-29 12:53:55] RDP (0): en1 af=18  addr= netmask=
    [2014-Mar-29 12:53:55] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:53:55] RDP (0): en1 af=2 (AF_INET)  addr=10.59.1.176 netmask=255.255.255.0
    [2014-Mar-29 12:53:55] RDP (0): fw0 af=18  addr= netmask=
    [2014-Mar-29 12:53:55] RDP (0): p2p0 af=18  addr= netmask=
    [2014-Mar-29 12:53:55] RDP (0): utun0 af=18  addr= netmask=
    [2014-Mar-29 12:53:55] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::e590:f4:e6f3:79ee%utun0
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:53:55] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:e590:f4:e6f3:79ee
    netmask=ffff:ffff:ffff:ffff::
    [2014-Mar-29 12:53:55] RDP (0): --- END INTERFACE LIST ---
    [2014-Mar-29 12:53:55] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
    [2014-Mar-29 12:53:55] RDP (0): client version: 8.0.24428
    [2014-Mar-29 12:53:55] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
    [2014-Mar-29 12:53:55] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
    [2014-Mar-29 12:53:55] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
    [2014-Mar-29 12:53:56] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
        User Message : The gateway failed to connect with the message:
    500 Internal Server Error
    [2014-Mar-29 12:53:56] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
        User Message : The gateway failed to connect with the message:
    500 Internal Server Error
    [2014-Mar-29 12:53:56] RDP (0): Protocol state changed to: ProtocolDisconnecting(7)
    [2014-Mar-29 12:53:56] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
    [2014-Mar-29 12:53:56] RDP (0): ------ END ACTIVE CONNECTION ------
    [2014-Mar-29 12:54:05] RDP (0): *** Application terminated ***

  • How to partition my drive for  Mac and XP use?  from a novice

    I would like to use my MacBook Pro for both Mac ad PC programs (Office and others) and hear that I can partition the drive.  How is the best way to do that?  Also I have an external Seagate FreeAgent GoFlex external drive to set up that supposedly can back up both Mac and PC without formatting each time.  Do I have to partition the drive first?  Do I use Time Machine?

    Is it your intent to run Windows programs on your computer?  If so then this is more than simply a partitioning exercise.
    In order to use an external drive on both Macs and PCs there are two options.  Option One is to partition and format the drive MBP and FAT32, respectively.  OS X can read/write a FAT32 formatted drive.  However, due to filesystem differences some features of the OS X filesystem are not supported by FAT32, so FAT32 is not the best choice for transferring OS X documents, but would be fine for transferring Windows documents.
    Option Two is to partition the drive using GUID then creating two partitions.  One partition is formatted Mac OS Extended, Journaled and the other partition is formatted FAT32.  Each partition can be used for the data from the appropriate platform.
    TM is not a file transfer program, cannot be used for Windows documents, and does not work on Windows.
    If you wish to run Windows on your Mac then see the following:
    Windows on Intel Macs
    There are presently several alternatives for running Windows on Intel Macs.
    1. Install the Apple Boot Camp software.  Purchase Windows XP w/Service Pak2, Vista, or Windows 7.  Follow instructions in the Boot Camp documentation on installation of Boot Camp, creating Driver CD, and installing Windows.  Boot Camp enables you to boot the computer into OS X or Windows.
    2. Parallels Desktop for Mac and Windows XP, Vista Business, Vista Ultimate, or Windows 7.  Parallels is software virtualization that enables running Windows concurrently with OS X.
    3. VM Fusionand Windows XP, Vista Business, Vista Ultimate, or Windows 7.  VM Fusion is software virtualization that enables running Windows concurrently with OS X.
    4. CrossOver which enables running many Windows applications without having to install Windows.  The Windows applications can run concurrently with OS X.
    5. VirtualBox is a new Open Source freeware virtual machine such as VM Fusion and Parallels that was developed by Solaris.  It is not as fully developed for the Mac as Parallels and VM Fusion.
    Note that Parallels and VM Fusion can also run other operating systems such as Linux, Unix, OS/2, Solaris, etc.  There are performance differences between dual-boot systems and virtualization.  The latter tend to be a little slower (not much) and do not provide the video performance of the dual-boot system.
    See MacTech.com's Virtualization Benchmarking for comparisons of Boot Camp, Parallels, and VM Fusion. Boot Camp is only available with Leopard or Snow Leopard. Except for Crossover and a couple of similar alternatives like DarWine you must have a valid installer disc for Windows. You must also have an internal optical drive for installing Windows. Windows cannot be installed from an external optical drive.

  • I just downloaded AOL Desktop 1.7 for Mac and I can't get my email to work. It welcomes me but I know I have new email but it doesn't recognize that I have ANY mail at all. HELPPPPPPPP Please

    i just downloaded AOL Desktop 1.7 for Mac and I can't get my email to work. It welcomes me but I know I have new email but it doesn't recognize that I have ANY mail at all. HELPPPPPPPP Please

    Hey I've been all over and can't get any help. I'm well aware its not an Apple product but its an app for Mac OS so I thought I'd try here. I bought 2 new iMacs yesterday for my parents (5K) and I'm just trying to get them some help as there in their 70's and AOL is all they know.
    But hey thanks for your help,

  • Troubleshooting Address Book issues using Palm Desktop for Mac (v. 4.2.1) and a T3?

    Can someone please make suggestions which would correct the following issues?
    1) When printing an Address Book from my Mac, the information in the "title" field prints twice. (I have checked my Preferences settings & reviewed how I have entered the information, etc. and everything is in order; also, an Address CARD DOES print correctly --- and --- after syncing to my T3 and then to my husband's PC, an Address Book prints correctly from the PC.)
    2) After I have synced the Address Book from my Mac to my T3, the "zip code" entries appear BEFORE the "city" entries on the T3. (The zip codes appear correctly on my Mac and print out correctly.)
    3) After I have synced the Address Book from my Mac to my T3, the "contacts" all appear in BLACK on my T3. Is there any way to show the different "contact categories" in COLOR on the T3 as they were originally entered in my Palm Desktop for Mac?
    Post relates to: Tungsten T3

    I Use Windows And Cant Help Sorry
    -------------- Original message --------------
    Answer Request
    Dear joeweather45,
    HAR asked a question that matches your expertise. Please respond to this question by directly replying to this email or by clicking the link below.
    Question Subject: Troubleshooting Address Book issues using Palm Desktop for Mac (v. 4.2.1) and a T3?
    Question Details: Can someone please make suggestions which would correct the following issues?
    1) When printing an Address Book from my Mac, the information in the 'title' field prints twice. (I have checked my Preferences settings & reviewed how I have entered the information, etc. and everything is in order; also, an Address CARD DOES print correctly --- and --- after syncing to my T3 and then to my husband's PC, an Address Book prints correctly from the PC.)
    2) After I have synced the Address Book from my Mac to my T3, the 'zip code' entries appear BEFORE the 'city' entries on the T3. (The zip codes appear correctly on my Mac and print out correctly.)
    3) After I have synced the Address Book from my Mac to my T3, the 'contacts' all appear in BLACK on my T3. Is there any way to show the different 'contact categories' in COLOR on the T3 as they were originally entered in my Palm Desktop for Mac?
    Device Name: Tungsten T3
    Desktop Computer Operating System: Mac OS 10.3.x
    Desktop computer brand and model number: Mac PowerBook G4
    Desktop Personal Information Manager: Palm Desktop 4.2.1 Mac
    How is your device connected to your computer: USB
    Type of help question: Troubleshooting
    Your expertise is valued. Thanks in advance for your response!
    Need more information before responding to this question? Send a Request for Clarification to the question asker, entering any necessary details in the body of the email.
    Unable to answer this question? Click one of the links below and enter any necessary details in the body of the email. The reason and details you enter will be sent to the question asker.
    Busy | Inappropriate | Answered | Other
    Thank you for taking the time to send this notification. Your participation is valued and we look forward to your continued involvement.
    Sincerely,
    The palmOne Help Forums Team

  • Palm Desktop replacement for Mac and iPhone?

    Since Palm Desktop is no longer in active development, is there a Palm Desktop replacement for Mac and iPhone?
    http://kb.palm.com/wps/portal/kb/common/article/33219_en.html#mac
    I mean, a single application (not a bunch of them like Address Book, iCal etc) that works on Mac (desktop) and that can sync with the iPhone. Including all data from the current Palm Desktop:
    1. Address List
    2. To Do List
    3. Memo List
    4. Date Book
    Thanks.

    If only Apple did something like that (all-in-one-application personal organizer with contacts, memos, calendar, to do lists, etc)
    Well, they offer all those functions--Mail has Notes and To-dos show up in both Mail and iCal, plus Address Book. Clearly someone made the fundamental decision that separate integrated programs were better than an all-in-one, so I wouldn't expect an all-in-one from Apple in any foreseeable future. But you can send a feature request, if you like:
    http://apple.com/feedback
    What would be interesting---and may exist, I haven't looked---would be if a third-party used the open access to iCal/Address Book info to build an all-in-one that integrated with Apple's separate apps, which could provide seamless iPhone/OS X integration while still letting people have the unified interface. Postbox uses Address Book but I didn't see any calendar/notes features in my quick check. Lots of apps build better replacements for Apple's individual programs--BusyCal, I think a Mail replacement, etc---but nothing unified that I've heard of.
    However, my point was that you may be better off grabbing Entourage 2008 while it is still available than waiting for Outlook 2011, which is going to be a different program. Sometimes features go backwards, and Missing Sync compatibility may change or be delayed with Outlook 2011. I don't see the advantage of hanging onto PD until the very last minute.
    ETA re the tech guarantee:
    http://www.microsoft.com/mac/products/Office2008/office-2011-upgrade.mspx
    Message was edited by: Daiya

  • TS2621 I have a Mac desktop for home and recently bought new iPhone 4s. I was receiving email on both, but all of a sudden am only receiving email on iPhone and not on iMac at home. How do I remedy this?

    I have an iMac desktop for home and recently bought an iPhone 4s. I was receiving my email on both, but now it only goes to my phone. How do I remedy this?

    My problem is the opposite. My desktop apparently removes the mail from the mail servers before my iPad can read it.
    One of my email accounts is a POP account. mail has a setting to leave the mail on the server, but I can't see that it makes any difference. The mail going to that account still doesn't make it to my iPad. I also have an IMAP account, but I don't see a similar setting.
    I would like to be able to use my desktop as my main email platform, but I also want to see the latest using my iPad when I am traveling.

  • DivX "for Mac" and Safari -- anyone get it to work on Snow Leopard?

    Pardon me for the length of this post --  it's just a very involved question to which DivX has no answers, and I've literally wasted this entire week trying to get the so-called DivX "Bundle for Mac" to work, with absolutely no joy.
    27" iMac Core 2 Duo 3.06 GHz, 12 GB RAM, OS X 10.6.7
    Safari (v. 5.0.5 [6533.21.1])
    Safari Extensions:
    DivX HiQ 2.1.1.94
    DivX Plus Web Player HTML5 <video> 2.1.1.94
    As anyone who has used YouTube in the past year or however long this option has been available, many videos, under the regular YouTube control bar at the bottom of the video window, have an additional option: DivX HiQ, with a blue "play" button with black arrow, and in white text on black, the message "Press play for higher quality video." EVERY SINGLE time, until yesterday (about which more anon) I've selected DivX HiQ, the YouTube screen turns into the gray DivX Plus player window for a few seconds, sometimes I get a brief "Buffering…" message (sometimes not)* (see below), then a window pops up telling me "DivX Plus Web Player could not download the video, please check your internet connection." (screen shots on request).
    I have DL'd AND installed -- several times over the past few days -- DivX for Mac, version 7.3 (right up-to-date as of 11-30-10 -- great support for the Mac OS), with little or no success or noticeable results. Finally, yesterday, it somehow (I thought) installed correctly: at least instead of nothing whatsoever happening after the install, this time I was whisked magically away to <<http://www.divx.com/en/software/download/installed/mac?os=mac>> where I was rather breathlessly informed "Congratulations! You can now enjoy the highest quality digital video | divx.com." Well, this was something new -- this was the first time I'd ever gotten this far. Then I was shown many movies, promising new marvels:
    The first movie informed me "You have successfully installed DivX software." This WAS something new. Then it told me about the "DivX Plus Web Player… Now Featuring: DivX HiQ… Boost web video quality and performance… … Look for the DivX HiQ Button on your favorite video sites… see better quality and performance with a simple click… Try it out on your favorite sites… YouTube. Vimeo. And more.
    Then I played the NEXT movie, all about the DivX Plus Player, and here I TRULY saw something I'd never seen before: *a DivX Plus Player window, that actually said " Connecting… Buffering: … " and then -- mirabile dictu! -- an actual video began to play, and actually continued to play, with no stops, fits, or error windows, right up until the end. This WAS something new under the sun. It continued, extolling the manifold virtues of "DivX to go," which was of no use to me. The next video was about the DivX Plus Codec Pack, and the video told me about the wonderful things DivX could do in Windows 7, if I was brain-dead enough to USE Windows 7. Useless info, but that video, too, opened up the way I believe the *HiQ videos are supposed to open up in YouTube, for example: "Connecting… Buffering: …," and then actually opening and playing. BTW, I hate to sound like a troglodytic Luddite, but I have no idea what "MKV" video is.
    The final video, which ALSO opened up the way I believe the *HiQ videos are supposed to open up in YouTube, for example: "Connecting… Buffering: …," spoke to me about the manifold joys of DivX Plus converter, which ALSO requires the DivX Player application, and since the DivX Player application (v.7.2 (build 10_0_0_184, Copyright © 2006-2009 DivX, Inc.), which, I was given to understand, was actually a PART of the DivX software I had finally "successfully installed" (according to divx.com's delirious greeting), has never worked, none of what all these videos talked about was going to do me much good. HOW has it never worked, you ask? It has never worked in this way: I click on the DivX Player app icon, the DivX Player window opens, and the Mac OS beach ball spins merrily away, and spins, and spins, and spins -- at this point, I usually go to the kitchen for another cup of the strengthening coffee and the hopefully headache-reducing ibuprofen. When I come back, the beach ball is still spinning, so, resignedly, I go to the "Force Quit" command, where, invariably, I see the message "DivX Player not responding," and, resignedly, I force quit it. Again. This scenario has occurred without variation every single time I've tried to open the DivX Player application. It has never actually opened correctly, it has always shown up in the "Force Quit" window with the comment "DivX Player not responding," and I have always had to Force Quit it.
    Now Here's what may be termed the icing on the cake: fairly well buried in the "DivX for Mac" install package is a pdf "read me." Among many other fables is THIS whopper:
    "For online video tutorials visit the following URL in your web browser: http://go.divx.com/mac/tutorials"
    I did just that, and though the link works, there IS no page on the DivX site for "Mac tutorials." When you click on the link, you get redirected to "http://support.divx.com/faq/view/supportFAQen100/video_tutorials_main." Except for a video tutorial under "DivX Converter_ -- for which I have no use -- entitled "How To Edit Your DivX Converter for Mac Output Settings," and these two: "How To Export To DivX In Final Cut Pro for Mac," and "How To Export To DivX Using QuickTime On A Mac" -- neither of which do me the slightest bit of good, since A) I don't use, nor can I afford, Final Cut Pro, and B) what good would it to to export ANYTHING to DivX when the DivX Player for Mac does not, and has never, done anything but hang until Force Quitted?
    A brief digression on that very subject of "hanging:" there's a little section in the obscure "DivX for Mac" pdf that reads:
    "5. Known issues
    Network connection is lost during download
    A lost network connection in the middle of a download may hang the DivX Player For Mac. If this occurs, you may 'Force Quit' the DivX Player For Mac by simultaneously clicking command-option-escape and selecting the application from the list or by right-clicking the icon in the dock and selecting 'Force Quit.' You may then resume the download by re-launching the DivX Player, selecting 'Download Manager” from the File menu and clicking 'Resume.'"
    Wonderful advice, if I could ever get to the point where I was actually downloading something, but since MY particular edition of DivX Player for Mac saves me all that bother by hanging immediately upon launch, DivX has very kindly saved me the trouble of having to go through all that "Force Quit" - "Resume" nonsense. Of course, I never get to download anything or use the DivX Player on YouTube or anywhere else, so that's a bit of a downside.
    So back to the putative "Mac tutorials" on the non-existent "http://go.divx.com/mac/tutorials" page: other than the three totally non-germane examples I cited above, there is nothing that I can find on the re-direct page (http://support.divx.com/faq/view/supportFAQen100/video_tutorials_main) that is the least concerned with the usage or behavior of any component of DivX on a Macintosh computer. That's certainly not uncommon, but for a company that purports to sell products that actually work on the Mac OS X platform, EVERYTHING about the DivX site is so totally Windows-centric, one would be inclined to believe that DivX is not even aware the Mac OS X platform exists. For example, here's the list of tutorials under "DivX 101 - Learn How" on the page that, according to the DivX for Mac Read Me, was supposed to solve all my problems with running DivX on a Mac:
    Featured Video Tutorials
    How to register your PS3 for DivX VOD playback
    How do I make DivX player my default video player?
    How to register your DivX Certified device with the DivX Plus Player
    How to stream DivX Plus HD (MKV) files to your Xbox 360
    How to use the DivX Plus Converter
    Featured Text Guides
    DivX Plus Converter for Windows User Guide
    DivX Plus Player for Windows User Guide
    DivX Codec 5.x User Guide
    DivX Codec 6 and Virtual Dub Guide
    It's wonderful that DivX has tutorials dealing with XBox360 and PS3, but the Mac seems to have been lost in the shuffle -- I think, from an aesthetic point, the guy in the sideways hat and the emphasis on animé and "blow 'em up" games in what few tutorials are actually there pretty much sums up DivX's idea of their market focus. Maybe they're right, but if this "free" version, that so far I have not been able to get to work as advertised on my 27" iMac, is supposed to entice any Mac user into forking over even the piddling $20.00 for the "Pro" version, the "free" version isn't DivX any "gotta have it" favors.
    Now for the final mystery: I have two Safari -- v5.0.5 (6533.21.1) -- extensions from DivX:
    1. DivX HiQ 2.1.1.94, which is supposed to allow you to watch videos on YouTube, Vimeo, etc. in the DivX Player for Mac, but refuses to work when enabled: EVERY SINGLE time I've selected DivX HiQ, the YouTube screen turns into the gray DivX player window for a few seconds, then an error window pops up that says "DivX Plus Web Player could not download the video, please check your internet connection."
    2. DivX Plus Web Player HTML5 <video> 2.1.1.94, the little blurb in the Safari Extensions window for which says "Increase performance and video formats for your HTML5 <video>
    Clicking on the "by DivX, Inc." link in the Safari Extensions window of either of these extensions takes me to http://www.divx.com/en/software/divx-plus/web-player
    "High-quality video shouldn’t stop at your browser. DivX Plus® Web Player gives you the best web video performance around, even on sites using Flash®. The latest feature, DivX HiQ™ beta, lets you replace the default Flash player on popular sites for improved performance. Of course you can still watch stunning DivX® and DivX Plus HD (MKV) videos right in your browser, and even enjoy MKV features like multiple audio tracks, subtitles and 5.1 channel AAC audio."
    That's all well and good, but, not when it doesn't work. I don't know what the story is with these Safari Extensions: a manual (unfortunately the only way you can do it), category by category search of Apple's "Safari Extensions Gallery" turns up NO information about these extensions, neither does -- as far as I can tell -- a search of the DivX site. Am I supposed to use BOTH extensions? Neither? One or the other? Which? So far, if I use them, I get the HiQ option in YouTube (and elsewhere), but when I click on it, I get the error message above, and the window reverts to the usual plain old YouTube window. If I disable the DivX Safari extensions, I don't even get the HiQ option.
    Has ANYONE gotten the DivX for Mac Bundle v7.1, or even the DivX Plus Web Player for Mac, v2.1.1, to actually work on a Mac running OS X 10.6.7?
    If so, PLEASE tell me how you got it to work.
    I'd gladly for over the 20 bucks for this product if it actually worked, but not until it does.
    Bart Brown

    Well, I can start banging my head against the brick wall again.
    "I have never knowingly come across Divx in any shape or form. YouTube uses either Flash or HTML5."
    I don't understand how you can make that statement, considering the discussion you participated in at:
    https://discussions.apple.com/message/12210423#12210423
    under: Apple Support Communities > Mac OS & System Software > Safari > Discussions
    DivX Web Player and Safari
    ...from July 2009 to September 2010, sections of which you copied and pasted verbatim into this discussion, for example:
    "Klaus1
    Somerset, UK
    Level 7 (22,700 points)
    Re: Plug-ins
    Jul 12, 2009 2:09 PM (in response to Martin Alper)
    "...In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them). However it should be noted that Perian is not an internet plugin and will not play DivX files imbedded on a website. For that you will need the DivX Player browser plugin available from http://www.divx.com/divx/mac/"
    And on September 4, 2010:
    "Klaus1
    Somerset, UK
    Level 7 (22,700 points)
    Helpful AnswerRe: DivX Web Player and Safari
    Sep 4, 2010 5:31 AM (in response to Philippe Pauwels)
    You should read this support page http://perian.org/#support in case you need to delete older codecs. In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them). However it should be noted that Perian is not an internet plugin and will not play DivX files imbedded on a website. For that you will need the DivX Player browser plugin available from http://www.divx.com/divx/mac/"
    And, in reply to Philippe Pauwels response to the above post:
    Philippe Pauwels
    Level 1 (0 points)
    Re: DivX Web Player and Safari
    Sep 4, 2010 6:28 AM (in response to Klaus1)
    Hi,
    Thanks for your answer. After some more experimenting, i finally got it to work ... However, not every embedded DivX movie will play.
    I just deleted another codec in the Macintosh HD/Library/Quicktime folder. (One of the codecs mentioned on http://perian.org/#support was still in the folder). Before I had only deleted the files whose name has "DivX" in it.
    I did NOT install the DivX Web Player plugin.
    Now some DivX videos play, some don't... So maybe I should re-install the DivX Web Plugin? But the Web Plugin never worked for me ... If I re-install it, won't I go back to where I started?
    You replied, 10 minutes later:
    Klaus1
    Somerset, UK
    Level 7 (22,700 points)
    Re: DivX Web Player and Safari
    Sep 4, 2010 6:38 AM (in response to Philippe Pauwels)
    It could be that your previous DivX player was out of date.
    As Perian says, you need both.
    First, I certainly wish you (or my search of Apple Discussions, which, inexplicably, did not turn up this discussion) had referred me to this discussion before -- it would have saved a LOT of time.
    Now, to your reply to Philippe Pauwels:  "As Perian says, you need both." Both WHAT, exactly?
    From the initial release of Perian 0.5, September 29, 2006, to the latest release, Perian 1.2.2 - Tuesday, April 13, 2011, there is not a single mention of DivX in the entire 2006 to 2011 version history. The only information on the Perian support page regarding DivX is the paragraph that states, in part, "Please consider removing obsolete QuickTime Components: ...DivX, DivX Decoder..."
    Can you please tell me what you mean by "Perian says, you need both," in regard to putative DivX Extensions, Plug-Ins, Components, whatever?
    Finally, on July 12, 2009, you posted, in a reply to martin Alper, a list of  "the downloads and the settings you need in order to view/hear/play pretty much everything that the net can throw at you." Taking into consideration that it's 2 years later and most versions have newer updates -- including Mac OS X itself -- some items are no longer among us, and some NEW ones have shown up. could you please update or comment on this list, for the benefit of all sufferers?
    Thank you very much,
    Bart Brown
    Your list as of July 12, 2009, taking into consideration your wise caveat that "nothing in life carries a guarantee!:
    The setup described below has proved repeatedly successful on both PPC and Intel macs, but
    It is known to work in the great majority of cases with Safari 3 and 4, QT 7.4.x, 7.5.x and 7.6 and OS 10.4.11 and 10.5.7.
    Download and install (or re-install even if you already had them) the latest versions, suitable for your flavor of Mac, of:
    RealPlayer 11.1 for Mac from:
    http://www.versiontracker.com/dyn/moreinfo/macosx/15540
    Flip4Mac WMV Player from http://www.telestream.net/flip4mac-wmv/overview.htm (Windows Media Player for the Mac is no longer supported, even by Microsoft)
    Perian from http://perian.org/
    You should read this support page http://perian.org/#support in case you need to delete older codecs.
    The latest version of Adobe FlashPlayer can be obtained from here:
    http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlas h
    (You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS.
    It is suggested that you first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157
    and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.
    You should also ensure that you have downloaded and installed the correct version for your Mac of Security Update 2009-001 (and for Tiger only, 2009-002). (N.B. Security Updates require both a restart and a permission repair.)
    In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them). However it should be noted that Perian is not an internet plugin and will not play DivX files imbedded on a website. For that you will need the DivX Player browser plugin available from http://www.divx.com/divx/mac/
    Now go to Safari Preferences/Security, and tick the boxes under Web Content (all 4 of them) to enable Java.
    Lastly open Audio Midi Setup (which you will find in the Utilities Folder of your Applications Folder) and click on Audio Devices. Make sure that both Audio Input and Audio Output, under Format, are set to 44100 Hz, and that you have selected 'Built in Audio'.
    Important: Now repair permissions and restart.
    You should also consider having the free VLC Player from http://www.videolan.org/ in your armory, as this plays almost anything that DVD Player might not.
    There is an additional 'fix' you could try if you are having problems with Flash and Quicktime, depending on which type of Mac you have:
    On Intel Macs, make sure that you are not running Safari in Rosetta. You can check this, and change it, in the Get Info window.
    On PPC Macs, go to the Hard Disk/Library/Internet Plug-Ins folder, and drag the file 'QuickTime Plugin.webplugin' to the desktop. Quit and restart Safari. If things have improved you can trash that file. If they haven't put it back, as the lack of this plug-in can cause QT content in some widgets to cease functioning.
    And there is an additional kid on the block: SilverLight. Microsoft has created their own version of what a replacement for Flash could be. You can read more about it here:
    http://silverlight.net/
    So, if you go to any sites that have been designed for this new Silverlight stuff, you can download the plug-in from here (but make certain that you are downloading SilverLight v.1.0 for OS X (10.4.8 upwards) if you are using a PPC Mac. Version 2 only works with Intel Macs:
    http://silverlight.net/GetStarted/
    Recommendation: Close all applications before installing any of the above, repair permissions, reboot, and repair permissions again.
    Thanks again
    Bart Brown
    PS: You wrote "It is a pity you chose a camera that produces video in that format! As you have discovered it is incompatible with iMovie." Uhh, I don't know where this question came from -- more stray copying and pasting, perhaps? I have no camera, and am not trying to do anything pertinent to this discussion with iMovie.

  • Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1  - which is what introduced the bugs.

    Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1  - which is what introduced the bugs.
    The only thing that I can think of that might be causing the issues that I have a Mac Mini on Mavericks.
    Dave

    Hi
    I have discovered that my question above is a non-question. A user triggered by looking at the below article about Illustrator 2014 cc 17.0.2
    http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-2-release-notes.html 
    He had recently upgraded from wht we now know is 18.0 to 18.1 which is the latest version. He read the above artic
    le and supposed that it was a bug fix release for his version - because the v17 ov18 number is not often displayed. It is usually just 2014 CC.
    I have asked him to post a bug report about Adobe Illustrator CC 2014.1
    Dave

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