AOL mail does not open PDFs on iPad mini

I have AOL mail set up on an iPad mini. I live in a retirement community and we get frequent notices from the staff by email. Many of these notices come as PDF attachments. When I open these emails, the icon for the attachment immediately goes into download mode, then after a few seconds it changes into a icon labelled "winmail.dat". When I tap that icon, nothing opens and I am offered AirDrop or Mail ... as if I wanted to share it with someone.
I have reset the entire iPad, and resetup the AOL mail. Same problem. I took the iPad into my local Apple store and they suspected hardware problems and gave me a new iPad. I set it up from scratch (the backup would not work!), and resetup the AOL mail again. But, same situation on the PDF attachements from my retirement community staff.
Note: PDF attachemnts from other people seem to work OK, which makes me suspect some combination of my iPad AOL email and the retirement community's email process.
Does anybody have an idea on what is going on here, or possible next steps?
MikeT in VA (for Frances Francis at Lakewood Retirement Home)

Jazcan,
Thx for the references. It appears that the solution may be to UNCHECK "Send to this recipient in Microsoft rich text format" checkbox in OUTLOOK. But, we are unable to find this checkbox. Any guidance on where it might be in OUTLOOK?
Mike T in Va.

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