AP Cannot join WLC, i have RADIUS authorization is pending for the AP Error

Question

Hi Support,
I'm new in installing WIFI, I have WLC 2504 using 7.4.100.0
I have AP 1600 (AIR-CAP1602E-E-K9)
I installed the WLC and AP in a cisco poe switch, wlc and ap are in the same subnet and can ping ap from WLC, but the AP cannot join the wlc. i have this error message
(Cisco Controller) >show ap join stats detailed 00:06:f6:d6:03:f0
Sync phase statistics
- Time at sync request received............................ Not applicable
- Time at sync completed................................... Not applicable
Discovery phase statistics
- Discovery requests received.............................. 124
- Successful discovery responses sent...................... 124
- Unsuccessful discovery request processing................ 0
- Reason for last unsuccessful discovery attempt........... Not applicable
- Time at last successful discovery attempt................ Jun 11 11:56:46.133
- Time at last unsuccessful discovery attempt.............. Not applicable
Join phase statistics
- Join requests received................................... 62
- Successful join responses sent........................... 0
- Unsuccessful join request processing..................... 62
- Reason for last unsuccessful join attempt................ RADIUS authorization is pending for the AP
- Time at last successful join attempt..................... Not applicable
- Time at last unsuccessful join attempt................... Jun 11 11:56:56.606
Another this is from AP cli, i cannot have the command configure terminal
Can you please help me

Answer 1

Thanks Scott, i'm in Gabon (Central Africa) there is no Gabon in coutries list, then i chosen France.
this is the new status
(Cisco Controller) >show ap join stats detailed 00:06:f6:d6:03:f0
Sync phase statistics
- Time at sync request received............................ Not applicable
- Time at sync completed................................... Not applicable
Discovery phase statistics
- Discovery requests received.............................. 126
- Successful discovery responses sent...................... 126
- Unsuccessful discovery request processing................ 0
- Reason for last unsuccessful discovery attempt........... Not applicable
- Time at last successful discovery attempt................ Jun 11 13:38:37.411
- Time at last unsuccessful discovery attempt.............. Not applicable
Join phase statistics
- Join requests received................................... 63
- Successful join responses sent........................... 1
- Unsuccessful join request processing..................... 62
- Reason for last unsuccessful join attempt................ RADIUS authorization is pending for the AP
- Time at last successful join attempt..................... Jun 11 13:38:49.888
- Time at last unsuccessful join attempt................... Jun 11 11:56:56.606
Configuration phase statistics
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- Configuration requests received.......................... 0
- Successful configuration responses sent.................. 0
- Unsuccessful configuration request processing............ 0
- Reason for last unsuccessful configuration attempt....... Not applicable
- Time at last successful configuration attempt............ Not applicable
- Time at last unsuccessful configuration attempt.......... Not applicable
Last AP message decryption failure details
- Reason for last message decryption failure............... Not applicable
Last AP disconnect details
- Reason for last AP connection failure.................... Timed out while waiting for ECHO repsonse from the AP
- Last AP disconnect reason................................ Not applicable
Last join error summary
- Type of error that occurred last......................... AP got or has been disconnected
- Reason for error that occurred last...................... Timed out while waiting for ECHO repsonse from the AP
- Time at which the last join error occurred............... Jun 11 13:40:31.432
AP disconnect details
- Reason for last AP connection failure.................... Timed out while waiting for ECHO repsonse from the AP
Ethernet Mac : 00:06:f6:d6:03:f0  Ip Address : 172.25.100.84
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(Cisco Controller) >