Aperture 2.1.3 crashes after install of 10.5.7 when creating MobileMe Album
Looks like I'll have to archive and install 10.5.6
I repaired permissions and trashed the user/library/com.aperture.plist but no joy.
Totally reproducible. Kernel exception crashes Aperture. I sent in the log to Apple.
Computer is new MP (early 09) w/ATI 4870, Sonnet Tempo E4P eSATA and Allegro USB/FW PCIe cards. No eSATA drives or devices hung off the add-in cards. Library on Drive 1 and reference files on internal RAID=0 drives 2+3.
All was working prior to 10.5.7 in exact same config.
Message was edited by: David G Chapman
Hi Max,
Yes within seconds of sync'ing. I don't have any photos in iPhoto to try at the moment so I'll do that later.
I did get optimized images only sync'ed, but the masters and full res version options are stubbornly crashing. I've reverted back to 10.5.7 as it is consistent under 10.5.6 also. Appears to indicate MobileMe as the culprit but the iPhoto test may shed light on that as you suggest.
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My iPhoto keeps crashing after installing the latest update, can't do anything!
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Try this: launch iPhoto with the Option key held down and create a new, test library. Import some photos and check to see if the same problem persists. If you can create a new library and import some test photos then the problem lies with your original library.
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Fix #1
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Fix #2
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Click to view full size
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My macbook pro crashed after installing maverick. I lost all my photos however the iPhone iPhoto app still has these photos so how can i access the package contents to recover these photos?
We'll need to know more to beable to help. Do you want to try to restore your photos from your iPhone to your Mac, or try to recover the photos from the old iPhoto Library on your Mac?
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HP Pavilian m7050y & Monitor HP vs 19c keeps crashing after installing windows 7
Hi Forum Experts, hope all is well. Hopefully someone will be able to help me with this problem.
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Problem has been detected and windows has been shut down to prevent damage
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if this is the first time you've seen this stop error screen,
restart your computer, if this screen appears again, follow
these steps:
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
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If problems continue, disable or remove any newly installed hardware
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Technical Information
*** STOP: OX00000116 (0X85E75330, 0X9303C5BC, OX00000000, 0X00000002)
*** atikmdag.sys - Address 9303C5BC base at 9302C000, DateStamp 49f1996c
Collecting data for crash dump ...
Initializing disk for crash dump ...
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the message is also slightly of to the left it really reads like this.
Problem has been detected and windows has been shut down to prevent damage
o your computer.
ttempt to reset the display driver and recover from timeout failed.
f this is the first time you've seen this stop error screen,
estart your computer, if this screen appears again, follow
hese steps:
heck to make sure any new hardware or software is properly installed.
f this is a new installation, ask your hardware or software manufacturer
or any windows updates you might need.
f problems continue, disable or remove any newly installed hardware
r software. Disable BIOS memory options such as caching or shadowing.
f you need to use safe mode to remove or disable components, restart
our computer, press F8 to select Advanced Startup Options, and then
elect safe mode.
echnical Information
** STOP: OX00000116 (0X85E75330, 0X9303C5BC, OX00000000, 0X00000002)
** atikmdag.sys - Address 9303C5BC base at 9302C000, DateStamp 49f1996c
ollecting data for crash dump ...
nitializing disk for crash dump ...
eginning dump of physical memory.
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Did you run the Win 7 Upgrade Advisor to assure that your computer is compatible? There may be a problem with compatibility. Also, which version of Win 7 are you running; 32-bit or 64-bit?
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee. -
Illustrator Crashing after installing OS X 10.10
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Launch the Console application in any of the following ways:
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☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
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Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
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Step 2
Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful. -
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pastis51 wrote:
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Safari, Aperture and xcode crashes after installing patches
I had problems installing MountainLion on one of my Mac Pro Early 2008. After that I reinstalled Lion on a new harddisk and now I cannot run Safari, Aperture or xCode without crashing.
If I install Lion on a new clean harddisk, everything works fine. But after updating the machine with the latest patches it starts crashing again.
Here is the long version of the story:
The Early 2008 Mac Pro worked fine with Lion for a long time. It is a standard configurated Mac Pro, but I have replaced the graphics card with a GT120 from one of my other Macs. Still it worked fine. Then I wanted to upgrade to Mountain Lion, but the upgrade hung on the first reboot. When I tried to roll back to Lion I experienced many strange crashes and had a unstable system. I then reinstalled Lion (clean install on a formatted hd). I still got strange crashes in Safari.
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Below is the crash report from Safari:
Process: Safari [1551]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 6.0.2 (7536.26.17)
Build Info: WebBrowser-7536026017000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [185]
Date/Time: 2012-11-09 08:57:04.784 +0100
OS Version: Mac OS X Server 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 1294 sec
Crashes Since Last Report: 9
Per-App Interval Since Last Report: 1018 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 6101C08E-06A7-4F62-94D9-08243B99203B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000002
VM Regions Near 0x2:
-->
__TEXT 00000001084cc000-00000001084cd000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
objc[1551]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.WebKit2 0x0000000109376884 ***::HashTableAddResult<***::HashTableIterator<unsigned int, std::__1::pair<unsigned int, WorkQueue::EventSource*>, ***::PairFirstExtractor<std::__1::pair<unsigned int, WorkQueue::EventSource*> >, ***::IntHash<unsigned int>, ***::HashMapValueTraits<***::HashTraits<unsigned int>, ***::HashTraits<WorkQueue::EventSource*> >, ***::HashTraits<unsigned int> > > ***::HashTable<unsigned int, std::__1::pair<unsigned int, WorkQueue::EventSource*>, ***::PairFirstExtractor<std::__1::pair<unsigned int, WorkQueue::EventSource*> >, ***::IntHash<unsigned int>, ***::HashMapValueTraits<***::HashTraits<unsigned int>, ***::HashTraits<WorkQueue::EventSource*> >, ***::HashTraits<unsigned int> >::add<***::HashMapTranslator<***::HashMapValueTraits<***::HashTraits<unsigned int>, ***::HashTraits<WorkQueue::EventSource*> >, ***::IntHash<unsigned int> >, unsigned int, WorkQueue::EventSource*>(unsigned int const&, WorkQueue::EventSource* const&) + 248
1 com.apple.WebKit2 0x00000001093764fa WorkQueue::registerMachPortEventHandler(unsigned int, WorkQueue::MachPortEventType, ***::Function<void ()()> const&) + 222
2 com.apple.WebKit2 0x00000001092737cf CoreIPC::Connection::open() + 341
3 com.apple.WebKit2 0x00000001092734d0 WebKit::WebProcessProxy::didFinishLaunching(unsigned int) + 126
4 com.apple.WebCore 0x000000010a02757c WebCore::RunLoop::performWork() + 156
5 com.apple.WebCore 0x000000010a027c17 WebCore::RunLoop::performWork(void*) + 71
6 com.apple.CoreFoundation 0x00007fff8e7c84f1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
7 com.apple.CoreFoundation 0x00007fff8e7c7e1c __CFRunLoopDoSources0 + 444
8 com.apple.CoreFoundation 0x00007fff8e7eeb49 __CFRunLoopRun + 905
9 com.apple.CoreFoundation 0x00007fff8e7ee486 CFRunLoopRunSpecific + 230
10 com.apple.HIToolbox 0x00007fff9159c2bf RunCurrentEventLoopInMode + 277
11 com.apple.HIToolbox 0x00007fff915a34bf ReceiveNextEventCommon + 181
12 com.apple.HIToolbox 0x00007fff915a33fa BlockUntilNextEventMatchingListInMode + 62
13 com.apple.AppKit 0x00007fff87083779 _DPSNextEvent + 659
14 com.apple.AppKit 0x00007fff8708307d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
15 com.apple.Safari.framework 0x000000010852434f -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 162
16 com.apple.AppKit 0x00007fff8707f9b9 -[NSApplication run] + 470
17 com.apple.AppKit 0x00007fff872fbeac NSApplicationMain + 867
18 com.apple.Safari.framework 0x00000001086e935a SafariMain + 166
19 com.apple.Safari 0x00000001084ccf2c 0x1084cc000 + 3884
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff87f037e6 kevent + 10
1 libdispatch.dylib 0x00007fff88378786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff88377316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff87f03192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff88437594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff88438b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff87f03192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff88437594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff88438b85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff87f02bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff88439274 _pthread_cond_wait + 840
2 com.apple.WebCore 0x00000001095a5b9b WebCore::IconDatabase::syncThreadMainLoop() + 107
3 com.apple.WebCore 0x00000001095a36b4 WebCore::IconDatabase::iconDatabaseSyncThread() + 500
4 com.apple.JavaScriptCore 0x0000000108edb38f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff884358bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff88438b75 thread_start + 13
Thread 5:: CoreAnimation render server
0 libsystem_kernel.dylib 0x00007fff87f0167a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff87f00d71 mach_msg + 73
2 com.apple.QuartzCore 0x00007fff8c3f9df5 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore 0x00007fff8c3f9d35 thread_fun + 24
4 libsystem_c.dylib 0x00007fff884358bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff88438b75 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff87f03192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff88437594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff88438b85 start_wqthread + 13
Thread 7:: Dispatch queue: com.apple.CoreIPC.ReceiveQueue
0 com.apple.WebKit2 0x0000000109274272 _ZN7CoreIPCL16readFromMachPortEjRN3***6VectorIcLm4164EEE + 0
1 com.apple.WebKit2 0x0000000109273ef7 CoreIPC::Connection::receiveSourceEventHandler() + 81
2 libdispatch.dylib 0x00007fff8837b497 _dispatch_source_invoke + 649
3 libdispatch.dylib 0x00007fff8837813f _dispatch_queue_invoke + 71
4 libdispatch.dylib 0x00007fff8837829c _dispatch_queue_drain + 210
5 libdispatch.dylib 0x00007fff8837812e _dispatch_queue_invoke + 54
6 libdispatch.dylib 0x00007fff88377928 _dispatch_worker_thread2 + 198
7 libsystem_c.dylib 0x00007fff884373da _pthread_wqthread + 316
8 libsystem_c.dylib 0x00007fff88438b85 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff87f03192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff88437594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff88438b85 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000019 rcx: 0x00000000a4e87f57 rdx: 0x000000010c0a1990
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x00007fff680ca5b0 rsp: 0x00007fff680ca580
r8: 0x000000000000003f r9: 0x0000000000007b03 r10: 0x000000010c0a1800 r11: 0x00007fe987600380
r12: 0x00007fff680ca5e4 r13: 0x000000010c0a0cc0 r14: 0x00007fff680ca5c0 r15: 0x0000000000000002
rip: 0x0000000109376884 rfl: 0x0000000000010246 cr2: 0x0000000000000002
Logical CPU: 1
Binary Images:
0x1084cc000 - 0x1084ccfff com.apple.Safari (6.0.2 - 7536.26.17) <712FC0E4-1F7C-3C6F-A65F-8F9EDE304463> /Applications/Safari.app/Contents/MacOS/Safari
0x1084d7000 - 0x108979fff com.apple.Safari.framework (7536 - 7536.26.17) <8C9589AE-EA24-3360-812B-DBAE560FBE7F> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
0x108c9d000 - 0x108f37ff7 com.apple.JavaScriptCore (7536 - 7536.26.15) <DE475475-D66E-3BF3-9AA6-422601989CF6> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
0x108fea000 - 0x10916efff com.apple.WebKit (7536 - 7536.26.17) <8FC2CDD6-82DB-3ECE-A5C1-5CDA0E0575F1> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
0x109261000 - 0x10943bff7 com.apple.WebKit2 (7536 - 7536.26.17) <581B0D94-3749-3DFC-B15B-68E026AF5942> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
0x10959f000 - 0x10a545ff7 com.apple.WebCore (7536 - 7536.26.15) <BB07086A-227A-3817-BFED-4DF34E04CD56> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
0x10c426000 - 0x10c426ff1 +cl_kernels (??? - ???) <6C1A1398-2431-42A0-8ECD-47917326FD61> cl_kernels
0x10c462000 - 0x10c465ff7 libCoreFSCache.dylib (??? - ???) <0D155750-7910-32C5-8327-924FC1089442> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
0x10c46c000 - 0x10c46dff3 +cl_kernels (??? - ???) <1F17FCB2-D62E-425A-A5DB-865C6526DCE2> cl_kernels
0x10f101000 - 0x10f10bfef libcldcpuengine.dylib (2.0.19 - compatibility 1.0.0) <4572AD1E-D1D1-3412-AFCC-D37037B1FAB5> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
0x10f11b000 - 0x10f1baff7 unorm8_bgra.dylib (2.0.19 - compatibility 1.0.0) <47DA7D73-C52D-322F-A08F-4DB320A65373> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
0x10f271000 - 0x10f272ff3 +cl_kernels (??? - ???) <FE497C55-C5CF-463D-ADF8-00D070355DCE> cl_kernels
0x10f29f000 - 0x10f2a0ff2 +cl_kernels (??? - ???) <C6A435CF-57AE-46B0-A636-3A4283924DBE> cl_kernels
0x7fff680cc000 - 0x7fff68100baf dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
0x7fff866a1000 - 0x7fff866a7fff com.apple.DiskArbitration (2.4.1 - 2.4.1) <CEA34337-63DE-302E-81AA-10D717E1F699> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
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0x7fff9198f000 - 0x7fff9199cfff com.apple.CrashReporterSupport (10.7.4 - 353) <6044CFB6-939E-3C73-BFBB-A8BBC096F135> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
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0x7fff91a0a000 - 0x7fff91a11ff7 com.apple.CommerceCore (1.0 - 17) <3894FE48-EDCE-30E9-9796-E2F959D92704> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff91a12000 - 0x7fff91a18fff IOSurface (??? - ???) <77C6757B-D357-3E34-9424-48F962B5CC9C> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
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The Sims 2 crashes after installing Nightlife or Pets Expansion Packs
I'm at the end of my rope, so I thought I would see if anybody out there can help me. I'm posting this on a few boards.
I've been a huge fan of the Sims ever since the first game was released. I got my first Mac a year ago, and The Sims 2 for it for Christmas. I put off purchasing any expansion packs - I had enough fun with the base game and downloaded custom content that I did not feel justified in spending the money. Then they made Pets, and I was sorely tempted. After playing with that expansion on my sister's new Windows Vista laptop, I decided that I would get it for my Mac for my birthday in July.
After I installed the expansion pack, my game would crash during the blue startup screen. I removed custom content, reinstalled the game, and tried everything else the Aspyr tech support could think of - including sending my disc back for a replacement copy.
I've included all of our correspondence below. Maybe someone out there has had a similar problem, or can think of what could be causing this issue.
Today I tried installing the Nightlife expansion pack, and was met with the EXACT same issue. Obviously there is something wrong with my Mac or the base game, or some bit of software or code on my system is screwing things up. . .
I'd really hate to sell the expansions online and then fork over the money for a copy of Windows and the PC version of Pets (I already own the base game). I'd hate to devolve back into a Windows user =+\
7/31 I sent a message to Aspyr Support through their website:
I just installed the Pets expansion on top of the Sims 2 base game. Now it crashes before the start-up screen has finished loading. I tried removing the downloads folder and the neighborhoods folder, in case something in there was not compatible. The game still crashes.
8/1
Greetings,
I'd recommend downloading the latest version of Quicktime from apple.com as well as our Pets patch via support.aspyr.com and see if that solves the issue. If not:
This error can occur for a number of reasons; Multiple installations of the game, unnecessary patching of the game, moving game files around after installing, installing the game to your desktop, or corruption of game files. Unfortunately a clean install is the only way to resolve this issue.
I recommend the following troubleshooting steps. Try running the Repair Disk Permissions function of the Disk Utility located in Applications/Utilities. Also, avoid installing the game to Applications or the Desktop; there are permissions conflicts that can arise when games are installed here. Games work best when they are installed in a separate games folder on the top/root level of your hard drive.
Reinstalling gets rid of any game data that may have become corrupt. Be sure to trash the game's preferences file(s) (com.aspyr."Sims2".plist) located in the Home/Library/Preferences folder. Common game file locations are Home/Library/Preferences and Home/Library/Application Support and Home/Documents when you do so. Then just trash the current copy of the game and install a new copy to the new games folder at the root of your hard drive. I'd also recommend doing a Spotlight search of your computer to make sure you've removed the game files / folders before reinstalling.
You can usually find specific removal instructions via the readme file located in the main game folder to use as a guideline for installing the game.
(From the Sims2 readme file)
To uninstall The Sims 2 and The Sims 2 Body Shop, drag the following to the trash:
"The Sims 2" folder which contains the game and The Sims 2 Body Shop applications
"home folder\Documents\EA Games\The Sims 2" folder
"home folder\Library\Preferences\com.aspyr.TheSims2.plist" file
"home folder\Library\Preferences\com.aspyr.TheSims2BodyShop.plist" file
"home folder\Library\Preferences\com.aspyr.TheSims2PackageInstaller.plist" file
If you have Sims 2 expansions you should run the game once by launching it from the hard drive before installing any expansions. This will create a new set of preference files and allow the installers for the expansions to properly install the software.
I hope this helps.
8/1
Thank you for your quick response. Sadly, the game still does not work. I tried all of your advice, then decided to make sure I had done everything I could possibly think of.
First, I moved my saved games (and downloads, user data, etc) to a folder on the desktop, so I could retrieve them later.
I ran the Repair Disk Permissions function.
I had the latest version of Quicktime, but I reinstalled it anyway. I also downloaded all available system updates.
I erased all of my remaining Sims data, including the preference files.
I rebooted. (not sure if this does much, but I know my old PCs worked better with reboots)
I installed the Sims 2 in a newly-created Games folder on the HD. I also installed the patch for the base game.
I played the game; it functioned properly.
I rebooted again and installed the Pets expansion and the patch.
It is behaving the same way as before - the game quits unexpectedly when the startup screen gets to "calibrating canine customization."
Oh, and I did not moved my saved data back into the game folders - I tried running it clean, first.
Is there anything else I can try? Or do I just give up and sell my expansion pack on eBay?
-Schenley
8/2
Hello,
Here are specific instructions for fixing the problems with Sims 2 Pets.
1. Start by removing any Sims DVDs from the drive
2. Drag The Sims 2 application folder from your Hard Drive to the trash
3. Drag The EA Games folder from the Documents folder to the trash
4. Drag the EA Games folder from the Users/Shared folder to the trash
5. Go to Home/Library/Preferences and drag to the trash the following files com.aspyr.thesims2.plist, com.aspyr.thesims2bodyshop.plist, com.aspyr.packageinstaller.plist (you might not have all of these files)
6. Empty the Trash
7. Do a search of the computer for The Sims 2 as well as EA Games and trash all Sims 2 files (remember to empty the Trash)
8. Launch the program called Disk Utility from the Application\Utilities folders
9. Select your main Hard Drive and run Repair Disk Permissions (this will insure your Mac is running at its best)
10. When this is done close all windows
11. Insert The Sims 2 DVD
12.Open the Sims 2 DVD and drag The Sims 2 folder to your Macintosh HD
13. This will take some time to copy over
14. When the files have finished copying open the HD and the Sims 15. folder and launch The Sims 2 Application
16.. close down the game
(17-20 only apply if you have University)
17. Insert the next expansion DVD University
18. Run the Expansion installer
19. launch the game
20. close the game
(21-24 only apply if you have Nightlife)
21. Insert the next expansion DVD Nightlife
22. Run the Expansion installer
23. launch the game
24. close the game
(25-28 only apply if you have Open for Business)
25. Insert the next expansion DVD Open for Business
26. Run the Expansion installer
27. launch the game
28. close the game
(29-36 only apply if you have Pets)
29. Insert the Pets DVD
30. Run the Pets installer
31. Launch the game
32. Close the game
33. Download The Sims 2 Pets 1.6 Rev A patch
http://support.aspyr.com/index.php?x=&mod_id=2&root=201&id=438
34. Run the Pets Patch Installer
35. Launch the game
Everything should be up and running properly at this point. Thank you for playing The Sims 2.
Have a nice day,
Aspyr Tech Support
8/2
Hello again,
I greatly appreciate how quickly you responded once more, but frustratingly the game is still not working. I burned my saved game info to a DVD so that I could erase every single Sim-related file on my system. I followed steps 1-16 exactly , then skipped to 29. But once I launched the game with Pets, the exact same problem occurred - it (un)expectedly closed when the startup screen got to "Calibrating Canine Customization."
I don't know what could possibly be going wrong, and it's very disappointing. Please let me know if there is anything else I should try.
8/3
Hello,
I am sorry you are still having problems with The Sims 2. In most cases checking to make sure you have all the latest Apple updates and a fresh install will fix this problem.
Here are a few things to check for:
1. Make sure the game is installed on the boot volume, the main hard drive.
2. Don't put the game in your Applications folder. There are permissions conflicts that can arise when games are installed here. Install the game to the root level of your drive instead.
3. Run the permissions repair. To do this, launch the Disk Utility located in the Utilities folder in the Applications folder. The second tab will allow you to repair permissions.
4. Remove the game completely (search for all game files) and run the install again, and choose the Macintosh HD as the destination for the install. When you launch the game, leave all in-game graphics settings at the defaults. Then reinstall the patch.
Here's something else you can try. Uninstall the game again, move ALL files related to game to the trash and empty it. Do a search on your entire computer to make sure that you got everything. Disconnect any peripherals from your computer except for the keyboard and mouse, create a New User account, reboot the computer and log into the new user account. Then reinstall the game. Choose your Macintosh HD as the destination to install to, and after initially launching the game, leave all in-game graphics/resolution settings at the defaults.
Have a nice day,
Aspyr Tech Support
8/3
Sorry, it's me again.
I've done everything you suggested in this and the other e-mails, to no avail.
-my system is fully updated.
-ALL Sims 2 files trashed and emptied.
-Permissions repair run.
-peripherals unplugged.
-New user created.
-Rebooted and logged in as new user.
-Installed directly to HD.
-Launched + closed game.
-Installed Pets Exp.
-Launched - failed. It crashed at the very same point during startup.
-downloaded and installed patch; still failed.
I'm ready to restore my base game saved files from their DVD and sell the expansion pack on eBay.
8/3
There is one last thing to try and that is to assume there is something wrong with the Pets DVD. We offer a disc replacement service for $10 or, if you have purchased the disc in the last 90 days, it is free.
8/16/07
I received my replacement disc today, and quickly installed it after backing up my files. The game still crashes at the same point during startup. Is it time to give up?
8/16/07
Hello,
I am very sorry the Pets expansion has not worked for you. I have never run into a situation where nothing will fix the problem. In all cases with the Sims 2 or expansions a disc replacement fixes the problem. I would guess that there is some obscure Apple issue causing the Pets to crash.
Have a nice day,
Aspyr Tech SupportI finally got the solution from a friend at the TSR forum. It was a problem with QUicktime 7.2. I needed to install this update:
http://www.apple.com/support/downloads/macosx10410comboupdatev11intel.html
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