Aperture 2 Does not Accept my Serial Number After a Repair Install of OS

I had to do a repair re-install of Leopard, followed by download and installation of software updates needed. This was completed successfully, with no problems. The first time I try to log onto Aperture 2 following this re-install I am asked to provide the product serial number, which I do. The S/N is coming from the packaging supplied with Aperture 1.5 Retail Version. I have since upgraded to Aperture 2.1, but there is no serial number with this package. I have entered this S/N every possible way. Can someone please tell me what Aperture is expecting in this field in this circumstance? I have had no problems with Aperture at all until I attempted to log on today.
Thanks for any help provided. This has been very frustrating!!

Welcome to the forum.
i-bird wrote:
II have since upgraded to Aperture 2.1, but there is no serial number with this package.
Yes there is, you must have entered it to get your Aperture 2 upgrade working in the first place. If bought by download it should be in an email somewhere, or possibly also by logging into your Apple ID in the store. If you bought the box it'll be on a sticker somewhere in the box.
Unless you were still using the trial version of Aperture 2, you have already typed this number in at some stage...
Ian

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