Aperture 3.0.1  Embedded Profiles Bug

I was able to reproduce on two different Macs (iMac and iBook Prof) a very annoying 3.0.1 bug: I have about 15.000 slides scanned with a Nikon LS-5000, saved as tiff files with a special profile (Nikon LS-5000). These files were handled without a problem in Aperture 2.x (as referenced files). In Aperture 3.0.1 they are displayed only by the browser. The viewer flashes up and then goes dark.
If I assign another profile to the image via Photoshop CS4 (for instance sRGB), then everything is OK!
I embedded this special profile, because I profiled my display, that's why I dont want to change 15.000 files to another profile. So I filed a bug report 2 days ago and went back to Aperture 2.1.4.

You're right, this seems to be broken.
As a workaround, try turning on "Quick Preview" in the View menu and restart Aperture.

Similar Messages

  • Aperture 3 embedded color profile bug still unsolved (worked in Ap 2)

    RE: Aperture 3.x cannot display images with certain color profiles embedded. This bug was reported
    on March 11, but is still unsolved and basically makes Aperture 3 unusable for my large collection
    of scanned slides which have a special color profile embedded. Viewer and sometimes Browser turns
    either black or go haywire.
    What is it about:
    When you scan slides with a scanner, you can generate a special color profile so that the image
    looks good and you can then embed this profile in the scanned tiff and jpeg images. Most pro applications honor the embedded profile and display the image correctly. In our case, we
    generated a special profile named Nikon-LS5000 (it was tested for correctness!):
    1) It worked fine in Aperture 2.x
    2) It never worked in Aperture 3.x
    3) It does not depend on the Operating System (i.e, the bug manifests itself in 10.6.2, 10.6.3 and now in 10.6.4)
    4) It is no question of a special Mac Model (the bug shows on iMacs, ibook profs, and iMacs 2010)
    5) It is irrelevant whether you start Aperture 3 in 32-bit or 64-bit mode
    6) It shows with jpegs or tiffs, no matter
    7) Preview.app or Photoshop CS4 display the images correctly!
    8) If one changes the embedded profile via PS CS4 to sRGB or ProPhoto, Aperture 3 works (but the
    image then has radically different colors - so no solution!)
    9) The conclusion is that something affecting the processing of (some?) embedded color profiles has radically changed from Aperture 2 to Aperture 3.
    I put a few jpegs with embedded color profiles and screenshots of how Aperture 3 behaves on the Picasa web:
    http://picasaweb.google.com/114939413495021552399/TestapertureBilder#
    you are invited to download the jpeg- images and retry in your ownAperture 3 Library.
    Maybe together we can find out what causes this bug which is very annoying for any
    serious photographer.

    I have put the test material on another server - you can download a
    zipped folder (Aperture3profilebug.zip) of all test images AND the color profile from
    https://depot.uni-konstanz.de/get/txau69
    with any browser. (The problem was that the Picasa Software seems to strip the color profiles from
    the test images, so I had to put them on another server. It will remain there until July 1).
    Regards and thanks for helping

  • Have i found another big bug? from 2nd monitor profile bug to Exp panel bug

    Well 2.0.1 is out and i was hoping for a fix for the second monitor color profile bug ... but no, not yet.
    But guess what .. i think i have found another little treat.
    Ok here we go, click on the Exposure, Recovery or Black Point sliders (but don't move them), notice anything?
    On my system as soon as you click, the shadows block up. Take your finger of the button and they shadows go back to normal.
    Next .. click and slide, when the button is down... blocked shadows again, release the button and shadows open up.
    This also happens in the White balance panel.
    Also we still have the tint slider problem, click it and it jumps the tint.
    The exposure and white balance problem only happens in full screen mode.
    It happens on my second monitor when running in mirror or alternate (or any other of the settings)
    If i press the F key and go full screen on my macbook pro, the same thing happens on the macbook's screen.
    Press the Z key to zoom to 100% and the problem goes away on either screen.
    But get this ..... click any of the sliders in the Enhance panel before going to the Exposure panel (you don't have to move them), then go back to the exposure panel and...EVERYTHING FINE.....whaaaaaaat.
    So now i have a second monitor with dodgy colors and an exposure panel glitch.
    Thought this was an update!!!
    Anyone else got this problem?
    Oh, just to add, i have deleted pref files, deleted aperture altogether, re-installed 2.0 and 2.0.1, rebuilt library, tried on another library...all with no joy.
    Sigh
    Mike
    rebui

    System is macbook pro 2.4 4gb ram, formac 2010 second monitor.
    Leopard 10.5.2
    pro app 4.5
    Seems that i am not the only one with this problem, not many out there... just a few.
    Couple of links
    http://forums.dpreview.com/forums/readflat.asp?forum=1017&thread=27043649
    http://www.flickr.com/groups/aperture_users/discuss/72157604042773520/
    Mike

  • Embedding Profiles -- Illustrator CS4

    I'm working on a packaging job being sent to a printer in Japan who requires files to have Japan Color 2001 Coated embedded.
    I'm bringing PSD files into Illustrator and overlaying the package panels over a Die Template.  The PSD files have the correct profile already embedded.  Rather than linking or placing, I'm simply opening the PSD file in Illustrator, and copy pasting over the Die Template document, which has worked best in the past.  The PSD files are flattened to one layer.
    The problem I'm running into is this...
    I have Illustrator's working space set to the correct Japan Color profile.  I am also assigning the Japan Color profile in Illustrator to be double sure.
    But when I close and reopen the AI file, I get a dialog box telling me "this document does not have an embedded CMYK profile".  So I assign the correct profile, save and close.  When I open the file again, I get the same dialog box -- no embedded profile.
    I can't figure out what I'm doing wrong -- why the profile I'm assigning exactly in the way instructed in the "Illustrator Help" pages... is not staying embedded in the file.
    Any help really appreciated!  Thanks.

    I am also assigning the Japan Color profile in Illustrator to be double sure.
    Try not doing this.
    If your workspace is already correctly set, it is a superfluous action. On the face of it, reassigning the existing profile sounds benign, but it might be triggering some bug in AI 14.
    We are talking about an .ai and not an .eps document, right?

  • Aperture and dual monitor ICC profile problem

    I am using an Epson Stylus Pro 3800 and run Aperture 2.1 from a MBP with a Cinema Display 23". I calibrated both displays (the 23" and the MBP display) with my ancient but working ColorVision Spyder, using OptiCal 3.7. I calibrated for a gamma of 2.2. and native white point. I check the results with various test images.
    Here is the problem: the calibration produces a perfectly calibrated display, but when I open Aperture some color change is taking place, as if Aperture pulls in a wrong profile for the display (which then also leads to wrong colors in the prints): sometimes the photo which I have printed out before in perfect quality displays with either a nasty yellow cast or with totally oversaturated colors. I have used ColorSync utility to make the 23" the default display and I have also tried to simply close the MBP to work only with the 23", and sometimes either of these this did the trick. Most of the times, however, I get these color casts or oversaturation of the photos which I had worked on for a while and printed earlier with perfection.
    I ran Disk Utility to Repair Disk Permissions (many Epson-related permissions were wrong, for example "Library/Printers/EPSON/InkjetPrinter/Libraries/UtilityCore.framework/Versions/ A/Resources/Icon8007.png", should be -rw-rw-r-- , they are -rwxrwxr-x ) and reinstalled the latest Epson driver for 10.5 repeatedly.
    Even more surprising, at times the color of the full screen image can be off at the same time the thumbnail looks perfect! How is this possible? It seems as if thumbnail and full image use different display profiles. In addition, if I export the Master and display it in Lightroom or CS2 it looks perfectly fine and prints as expected. (I use the appropriate "canned" ICC profiles for the printer-paper combination).
    The most surprising happens, however, when I drag the image from the 23" to the MBP: when the image is about half-way between the two displays (that is, one part is displayed on the 23", the other on the MBP scree) it suddenly changes from off-color or oversaturated to the correct color on the 23". If I then move the image up to the 23" again, the wrong display colors appear again.
    I am at a loss: I have spent a lot of money on the gorgeous screen, the great printer, and Aperture (which is a great program), but I cannot get Aperture to print reliably, or rather, I cannot get Aperture to use the right display profile to display the image correctly in a reliable way.
    I have read kbeat's color management blog and many entries on this blog here, but I have not found a solution. I appreciate your help.

    Kai,Simon,
    This is the problem i have been having.Colour profiling is correct,prints are rubbish.I run a fuji frontier
    as well as epson printers.Anything from aperture is not what you see on screen.I am running aperture2.1.
    Today we are removing 2.1 and doing a reinstall of 1.1 but not upgrading to 2 to test run prints.I have been looking for answers to this for sometime.
    Simon,the problems we are have are very similar to you clients,photoshop fine,aperture not.I also have 20"external apple monitor attached which is used as the colour correcting monitor ( as the imac screen is not that good for criticl work ) I will post my findings here.
    Simon, if you wish to investigate further,e-mail me,i am in leeds
    daisy ( not a happy printer )

  • Files with embedded profiles shown as untagged in Bridge.Bridge only right about files saved from PS

    Photoshop works perfectly when saving files as .psds etc. or PDF-Standards (PDF-X etc.), embedding the profiles correctly. However, InDesign and Illustrator do not embed any colour profiles in .pdfs, in their native formats (.indd and .ai) or any other format apart from .jpg.
    Why is Photoshop working perfectly, yet AI and INDD are not? Everything was installed at the same time, and the colour management settings are all synchronised in bridge.
    All I want to be able to do is save as one of the default PDF-X settings (via File > Save As in Illustrator), but as I said, saving as the same PDF-X standard across all 3 programs only embeds the profile if saved from Photoshop. I don’t have the slightest clue why Photshop is the only one that works.
    Although, according to this post, which seems very similar to my question, it might be Adobe Brdige CS5 that is wrong: http://forums.adobe.com/message/3565578
    Because I have files that Bridge shows as untagged, which upon opening do in fact have an embedded colour profile. Ugh, this stuff is confusing!

    Thanks so much for your help, I didn't know any of those things. Very interesting.
    In regards to Photoshop rasterizing PDFs, what exactly are the ramifications of that? A PDF-X saved from Photoshop is still fine to send to the print press, right?
    So far, all the print work I do I design in the colour space specified by my printer, then save as a PDF-X1a (which is also what they specify), by doing 'Save As' in Illlustrator. I also name the file with the colour space, and my printer has not had any problems with this.
    The reason I'm asking about colour management, is that I may start expanding into the area of designing adverts for newspapers and magazines, and this involves different colour spaces. And newspapers etc. around here won't be as fussy about colour management as my print-press, which is a very good print company. So it would be better if I knew they were getting PDFs from me with embedded colour profiles.
    I think the situation is that when I save things with embedded profiles, that it does in fact work, despite what Bridge, Illustrator and InDesign say. I have .ai files that show up in Bridge as untagged, but when opened in Illustrator, do indeed have an embedded colour profile.
    It's very confusing to know what's going on.
    A rather non-technical workaround, which alot of people seem to use, is just designing the file in the correct colour space, saving the file in that colour space, naming the file with that colour space, and then when it gets to the printer/magazine/newspaper etc. hoping that (A) there is colour profile data in the file that people can see at the destination or (B) the people at the destination know from the file name that you designed it in the correct space, and so they just Assign Profile at their end, and all is well.
    I mean, what's the alternative, I can't suddenly stop using Illustrator and InDesign, and doing ALL my work in Photoshop, just because of what Bridge says!

  • PS CS with color space set to Prophoto RGB - will ACR change embedded profiles?

    Probably a foolish question but my problem is that I have a mixture of files:
    My own files (all initially RAW (NEF) which I import into ACR as 16 bit Prophoto RGB ).
    Files from family members and from slide scanning performed elsewhere - they are in 2 groups:
    The first of these from elsewhere acquired files were all JPEGs that I converted to Tiffs in Bridge before setting out to edit them-- all unfortunately 8bit and sRGB.
    The scanned files were scanned as tiffs but also 8bit and sRGB.
    My normal procedure is that I in ACR I have set the files to 16 bit and Prophoto RGB. In PS the same but also to preserve embedded profiles. I have the impression that working with the "foreign" files in 16 bit does give me more room for editing but that I should continue with the embedded profiles.
    Is there a way to ensure that the color profiles are not changed in ACR even if the line in the middle below says 16 bit Prophoto RGB (I have PS CS5). I would hate to have to change this line each time I view a file in ACR. I would hate more to loose the editing facilities in ACR as these acquired files do need som special care before they are mixed with my own in our family albums. I prefer the 16 bit Prophoto RGB option for my own files as I like to play with them - i.e. apart from including them in Photo Albums.
    I do see that a logical way is to process all the acquired files before going to my own files but it is so much more practical for me to work with a mixture of the files sorted chronologically - a year or month at the time.
    I would even consider getting an upgrade to CS6 if this version could help me.
    Can someone enligthen me?
    Thanks, Git

    Hi, Tom.
    The real issue here is getting accurate color. You can't get accurate color by setting your monitor profile to sRGB. sRGB is a virtual color space that doesn't describe the exact color gamut of any physical device. But, in order to display sRGB or any color space accurately, you need to get a characterization of your monitor.
    Here is an AWESOME way to get access to a colorimeter: http://www.lensrentals.com/rent/pantone-huey-colorimeter Looks like for $32 you can rent this for a week. Go in on this with a friend and profile both of your monitors and hardly pay a thing. If you have a reasonably good quality LCD monitor, this custom profile you make will be fairly accurate for many months. At the very least, this is way more accurate than having no regular calibration at all.
    Hope this helps!
    Bret

  • Embedded profile mismatch after saving Indesign to PDF, what to do  please???

    After importing some pica's from photoshop to indesign and saving it as a pdf, I noticed that my colours are totally wrong.
    I now get the message:
    Embedded profile mismatch
    The document's embedded colour profile does not match the current RGB working space.
    The current RGB colour management policy is to discard profiles that do not match the working space.
    Embedded: Adobe RGB (1998)
    Working: sRGB IEC61966-2.1
    What do I have to do to make sure the chosen colours stay as they are??? I read something about a PDF/X-standard and
    the possibility to copy a file from one to another map, but I'm totally lost now.
    Can this be solved with the printerguy by asking joboptions???
    Just Pannicing ........
    Thnx upfront, Marjolein

    That depends on how much you care about profile mismatches. you can turn off the warning dialog in Edit> Color Settings by unchecking the "ask when opening" button. Otherwise, you might want to note the document profile, then set your application back to that.

  • Colour management - embedded profiles

    Could anyone assist as I haven't had this problem in CS5 photoshop but when I upgraded to CS6 photoshop I followed the recommended settings like using ProPhoto RBG.
    I edit in the working space colour management but not always have the same results on screen...have calibrated my monitor.
    Then when it does look correct on screen and I re-import into Photoshop, my picture turns out bright red and I need to use Adobe RBG (1998).  I am saving the pictures with the profile embedded, works better with Adobe RBG.
    What should I be using as the settings as well as management policies - currently Preserve Embedded Profiles?
    I don't want to have nice looking pictures in Photoshop and then have them print incorrectly or look terrible on another monitor.
    Thanks

    it would be more accurate to say that the Working RGB is "Assumed" not Assigned...assigning is an action of tagging the image.
    Hi, Jeff, I concede your point.
    If I recall correctly, Bruce and color.org also favor that terminology?
    Though as a non-technical writer targeting beginners, I prefer to use "in essence," "for practical purposes" Photoshop is "Assigning" its default/working space under c.pfaffenbichler's scenario because it has the same end effect -- the proof is -- manually Edit> Assign Profile (working space) and the source RGB Converts to Monitor RGB and Print Space exactly the same as c.pfaffenbichler's approach (or is that not correct?).
    But I do believe everyone here agrees that THE CORRECT SOURCE PROFILE MUST ALWAYS BE ASSUMED OR ASSIGNED BEFORE PHOTOSHOP CAN FAITHFULLY CONVERT/TRANSFORM SOURCE COLORS TO MONITOR RGB, DESTINATION PROFILES OR SPECIFIC PRINT SPACES.
    For me, I think my loose "Assign" terminology is easier to visualize and demonstrate in a learning environment (at least it was for me to grasp or describe the concept in an active, visual sense).
    On the other hand, I think "Assume" better suits OSX and Windows engineering assumptions the monitor is an sRGB-compliant device in an unmanaged viewing environment -- but that's just how I choose to present my theories.
    As always, I prefer a shredding if I am wrong or unclear because my goal is to get it right and to the point...
    G BALLARD

  • Export as PDF with embedded profiles for Grayscale images

    Does InDesign CS6 export pages with Grayscale images as PDF with embedded profiles?
    Possible profiles, for instance:
    – Gamma 2.2
    – Dot gain 20%
    – Black Ink ISO Coated v2 (ECI)
    Export mode:
    – Acrobat 5 or higher
    – No color conversion
    – Embed all profiles
    Test by Acrobat Pro
    Advanced > Print production > Preflight > PDF analysis > List objects using ICC/Lab/Calibrated Color
    [The question is not about the export of Color images as Grayscales]
    Best regards --Gernot Hoffmann

    I wouldn't ever use different RGB profiles and different CMYK profiles and
    different Gray profiles in one doc – it's just necessary for tests.
    If you had a hypothetical case where your InDesign document's assigned CMYK profile and intended output was ISOcoated_v2_300_eci and you recieved grayscales for placement with different gray profiles assigned, I think you would have to make the conversion in Photoshop if you want the grayscales to be converted to your ISOcoated_v2_300_eci output intent space.
    So in this case I have a grayscale image with Dot Gain 10% assigned and you can see the 50% patch is reading as 50% in Info panel:
    If set my Working Gray space to the ISO Coated profile as above and do a Convert to Profile with the Destination set to Working Gray:
    The preview doesn't change but I get converted gray values—50% is now 44%:
    If I place the grayscale in an InDesign doc with ISOcoated_v2_300_eci assigned as the CMYK profile, the preview won't change (you have to turn on Overprint /Sep Preview), and the converted numbers will show in Separation Preview. The preview and numbers will also be unchanged in Acrobat if you export to default PDF/X-4

  • Embedded profile mismatch

    Hi
    I have a Nikon D300, color space set to AdobeRGB. i am shooting in Raw NEF. In Raw when i convert to gray scale i get thefollowing message:
    'the document ..... has an embedded color profile that does not match the current working space. "
    Photoshop CS3 is set to use color space North America Prepress 2, default is Adobe RGB(1998). I know it seems basic but what is it best to just use embedded profile or is it best do something else.
    Is it best to change the color space to another setting? Thanks for your time.
    Regards Bruce

    Do a "Open as Smart Object"
    That way you can retain the capture space in the file but you are working in the Adobe RGB working space.
    It's best to do your image edits "in" Photoshop in a uniform color space.

  • Output Preview Simulation Profile Automatically Shows Embedded  Profile

    I am curious if there is a way to have the embedded profile in a PDF to be the 'default' simulated profile in the Output Preview?
    Without thishappening faulty percentages may be shown, or if a BW file has an embedded BW profile, but the simulated profile is a CMYK profile the file is now 4-color (in the preview only, obviously the file is truly BW).
    Yes, I know we can look at the 'Object Inspector' to find out if, and what, profile is embedded (if any) and then change the Simulation Profile to match, but it would be nice to have that done automatically if possible.

    My point is that, to start with, what should the profile be if the PDF contains 17 profiles? What if it contains 2 different profiles with the same name? Your task may be simple, but designing it in the software is anything but. Also, getting all the profiles could take many minutes for a PDF with tens of thousands of pages.

  • Exporting without embedding profile

    I want to export some files for printing by a service bureau using a custom profile which is 1.87 MB and do no not want to embed the profile. The images will then be sent directly to the printer without any adjustments and the profile is not needed. This is an option in Photoshop, but I have not found a way to do this in Lightroom. Any help would be appreciated.

    Bill_Janes wrote:
    Andrew Rodney wrote:
    Depends on the lab or service. In CMYK workflows, folks by and large just send the numbers within the data to the device as is. The only use for an ICC profile would be if someone wants to open the image and view it correctly (or edit it). In such workflows, it is common for such shops to receive maybe hundreds of output ready CMYK files. Even at 1mb per image, it adds up. Even so, unless bandwidth is an issue, I still recommend an embedded profile. In the very old days (1990’s) some old RIPs would barf on an embedded profile so people stripped them out. I seriously doubt those RIPs are still running and if so, I’d be worried to work with such a shop.
    Lab’s that can accept output ready RGB should work the same way. But there are far more labs that expect sRGB and if the OP sent data in something other than sRGB, the front end would make a mess of the output. You’d want an embedded profile assuming the front end can even recognize it and pop some alert.
    Perhaps I should have mentioned that I am not dealing with a full service lab, but rather my local Costco which has custom profiles on DryCreek.com. The local personnel do not know a lot about color management, but there is an option on uploading to print the files with no adjustments and they are sent directly to a Fuji Frontier printer. I do most of my more important printing with my Epson 3880, but send small prints to Costco and have have good results without embedded profiles saved as such from Photoshop.
    I have sent some prints to CostCo using their custom profiles and left the profile in place.  The CostCo I used simply ignored the embedded profile.

  • Embedded Profiles

    Dear All,
    I wish to check my understanding of embedded profiles. I will have to print out from a second machine that I will not have the ICC profile I am using installed.
    You use Edit>Convert to Profile
    Edit>Colour Settings is set to preserve profiles
    File>Save As is has the colour mangement box checked with the correct profile.
    When you open the file on a second machine you use Print with the following settings:
    Photoshop manages Colour
    Printer Profile - IF THE PROFILE IS NOT INSTALLED ON THAT MACHINE WILL THE ORIGINAL PROFILE APPEAR?
    Disable Printers colour management.
    Will the image print out in correct profile? What about point 6

    savispud wrote:
    …6. Printer Profile - IF THE PROFILE IS NOT INSTALLED ON THAT MACHINE WILL THE ORIGINAL PROFILE APPEAR?…
    Yes, that's why you embed the profile in the file, so that the profile trivels along with, right inside the file itself.  That's what "embedded" means.

  • Why doesn't Mozilla Firefox admit Profile bug, regarding "unresponsive plugin" Shockwave problem?

    I'm a longtime user, more than 10 years, of Firefox and of Netscape before that. This is the first time I've ever seen "unresponsive plugin," let alone for Shockwave. I followed _every_ solution suggested. Checked up-to-date of plugins and reinstalled several even though they were up to date. Even reinstalled Firefox. Ran a complete Norton scan on my system (totally clear). Finally. On the ADOBE help forum, not on Mozilla's (!!!), someone said that blowing away their Profile and starting anew fixed the problem. This is a drastic step, because it nukes every saved Firefox bookmark and setting. BUT IT WORKS. Dear Mozilla Progammers: You have a PROFILE bug. Please admit it and fix it.

    Hi cumulus, <br/> sorry you have had a problem.
    It is good to know it is fixed. Had you posted here first you would almost certainly have fixed your issue without loosing bookmarks.
    Everyone's profile is different it contains the individual users settings
    * see [[Use the Profile Manager to create and remove Firefox profiles]]
    Using a new profile may well be one fix for some such problems although it is the proverbial sledgehammer and nut approach. There is a long thread about this that I recently locked as it was getting totally unreadable.
    * Warning: Unresponsive Plugin; Shockwave flash may be busy, or it may have stopped responding. [/questions/957423]
    ** The Firefox Reset one popular solutions removes most of the profile
    ** A clean reinstall could optionally remove the Firefox Profile
    ** Other solutions and topics are linked from that thread.
    * Creating a new profile and trying using that would have been a better suggestion <br /> [[Use the Profile Manager to create and remove Firefox profiles]]
    This sort of problem can have more than one cause. If removing the profile solves the issue then a less drastic method that almost certainly would work is to create and use a new profile and use that ''without'' destroying the original profile. (Copy the original profile elsewhere)
    * see [[Back up and restore information in Firefox profiles]]
    It is highly likely that only part of the profile causes the problem.
    * [[Recovering important data from an old profile]]
    As noted in the other thread this forum is not a place where you will get developer attention.
    ===Do you have the ''Profile Bug'' ?===
    <u>OR Unresponsive Plugin Problem, with FlashPlayer </u>
    If there is a ''profile bug'' then a bug report may be filed for developers attention, and the first stage of doing that is to be able to carefully document steps to reproduce the problem
    *. So anyone ''blowing away the profile'' should first of all back it up
    **Being able to reinstall the faulty profile should then reproduce the problem and so demonstrate clearly that the profile is the cause of the problem <br /> Or just use the profile manager to switch profiles it is simpler and quicker
    ** Next even before considering filing a bug try reinstalling or activating different parts of the profile to narrow down the problem.
    If anyone does run in to this bug and needs help
    # Please start a new thread of your own.
    #For''' this issue only use this special quick shortcut''' <br /><s> [/questions/new/desktop/fix-problems/form?search=Unresponsive+flash+%28see+also+%2Fquestions%2F970014%29&step=aaq-question]</s><br />'''edit''' improved link [https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=Profile+bug%3F++%22unresponsive+plugin%22+Shockwave+%28%2Fquestions%2F970014%29&step=aaq-question]
    # Please follow the prompts to include full troubleshooting information
    #By all means mention in this thread that you have posted a question, others will be able to follow your progress. But please do not just try to ask your own support question here.

Maybe you are looking for