Aperture 3 asks for my SN (after update) and won't accept my Ap2 to 3 'Update' SN

I have just downloaded an update to Aperture 3 following a system 'update box' notification.
Now, when trying to open Aperture it asks for the SN. When I enter the Aperture 3 SN from the software box it rejects it saying that was an 'update' SN, and it needs the original SN (which I have for Aperture 2).
I am on my MacBook Pro, running Lion (OS X 10.7.4)
I have seen a couple of the other similar questions, but they seem to refer to Mountain Lion...
Any ideas please?

You need to enter both serial numbers, first the Aperture 3 upgrade number, then the Aperture 2 number.
If Aperture does not accept the numbers, see:
Troubleshooting Professional Application Serial Numbers:
http://support.apple.com/kb/TS2005
And if nothing helps, contact Apple with aproof of purchase, see:
Pro Application Replacement Serial Numbers
Regards
Léonie

Similar Messages

  • Phone asked for voicemail password after update to iOS5. I pushed cancel bc I didn't know it. Now I now it but the screen just says set-up. How do I get the prompt to appear again?

    Phone asked for voicemail password after update to iOS5. I pushed cancel bc I didn't know it. Now I now it but the screen just says set-up. How do I get the prompt to appear again?

    usaspirit88 wrote:
    Phone asked for voicemail password after update to iOS5. I pushed cancel bc I didn't know it. Now I now it but the screen just says set-up. How do I get the prompt to appear again?
    Try typing in your 10 didget cell number. Restart iPhone to get the prompt again.

  • After upgrade to mavericks: time machine keeps asking for my back up disk and won't open unless i plug in the disk. any solutions?

    after upgrade to mavericks: time machine keeps asking for my back up disk and won't open unless i plug in the disk. any solutions?
    before the upgrade, i could open time machine without the need for having the back up disk plugged in.

    Ok. I got it to work, sort of....
    As I mentioned before I tried the "disk password" and the "Time capsule Password" options to see if I can start the back up again or start a new backup. Neither worked. So I tried the firmware down grade, but like you said that did not work. I then decided to try the "Account password" option and I have never used this option before becasue it states that if there is data on the drive it would not be acessable after creating an account. Since I wiped out the disk that was nno problem. When I created the new account and choose the drive it asked for the user name and password. I entered the info for the new account I just created(FYI this has nothing to do with your login username and password), bingo! It worked!
    Now I have two partitions on the TC disk. The old one and now the new account. I am guessing this is to be used if I have multiple computers, which I don't.
    I any case, I am going to wipe out everything again and try again to do a backup the way I had it before.

  • Aperture now asks for serial number after last update but app store doesn't provide one. What to do?

    After my latest update Aperture now asks for a serial number.
    This is a little strange as when you buy it from the app store you don't get one.
    Well not one you can see.
    So now can't use it. 
    What am I supposed to do?
    Ricky-2012

    https://discussions.apple.com/message/20272662#20272662

  • Acrobat Pro asks for serial number after update while being part of CS4 package

    Hello, frustrating: I installed CS4 on a new Mac as the old one wasn't fast enough anymore. I deactivated the package (Master collection) on the old one, and activated it on the new one.
    Everything works fine. Then there was Adobe updater, updating Acrobat pro. No problem.
    But when it launches, it asks for a serial number. And my CS 4 number doesn't work on this. Weird, it seems the Acrobat pro isn't linked to the master collection anymore ? But we did nothing
    with the software, just ran the update as suggested by Adobe updater.
    PLEASE HELP! as we cannot use Acrobat Pro now and we need to use it!!!
    thanks
    Maaarten

    Hi,
    I suppose you have installed Creative Cloud Desktop App, or Latest Adobe Application Manager (http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773).
    You can also try following steps:
    Launch the product
    On Trial Screen click on License this software
    On Sign in Screen, click on “Not My Adobe ID” (if displayed), else click on signin (do this even if it shows a valid ID).
    Sign in with your Adobe Id
    Software should now be lincensed.
    Can you please share your adobeID and mail oobelib.log and amt3.log from %temp% on Windows, or /tmp in Mac, if it is still not working to [email protected]
    -Priyank

  • Aperture always ask for license key after migration to a new mac

    Hello,
    I used the migration tools to transfer data and applications from my old mac to the new one.
    When I lauch Aperture it always ask me to write the license key. I do it and can start to use Aperture.
    The problem is that this settings is not saved and I have to put again the serial key everytime I launch Aperture.
    I use the last version of Aperture 3.
    Thanks in advance.

    You may have a corrupted "ProAppSystemID" file or Aperture cannot write to the System Library.
    To stop Aperture asking for the serial number, first check, if you still have an old file "ProAppSystemID" in your System Library.
    Quit Aperture.
    Go to your MacintoshHD and open the folder "Library", then "Application Support", then "ProApps".
    Remove the File "ProAppsSystemID" to the Desktop, if it exist and restart Aperture.
    Reenter your serial number, hopefully for the last time.
    Sometimes Aperture writes this file to a temporary directory, when it cannot write to the Library. If the above does not work, look at the temporary directory /tmp
    Use the Finder's "Go" menu
         Go > Got to folder    and  enter /tmp into the textfield. If you see the file there, move it to its proper location.
    In this case you may want to repair the permissions on your system drive; you can do this using the "First Aid" tools in "Disk Utility" (located in Applications > Utilities)
    Regards
    Léonie

  • Machine suddenly asks for Final Cut serial number and won't recognise it -

    I apologise that I havent posted for almost two years, and praise Shane Ross and the others who give their time so generously. Please could anyone help me? On my MacBook Pro 17" bought just 3 months ago I first installed Final Cut Studio, an upgrade version and it worked sweet on Tiger. I then installed Leopard and upgraded this past weekend to 10.5.2 , dashed out the door in Johannesburg to work in Dubai where client wants edits and DVDs. But when I attempt to open FCP or DVD Studio Pro I get a request for the serial number. It wont recognise the 5.1 original we had before the upgrades, when I get hold of an upgrade number it tells me thats an upgrade put the full one in. I have spent the day calling South African staff and pals there - what a fortune I've spent - and they have given me various serial numbers but no joy. My dealer is trying to get me a Final Cut Studio full pack number ...is it poss that Leopard has caused this, or Time Machine? Has anyone else experineced this issue, I'm pretty desperate and tomorrow if I aint fixed it I will have no choice but to buy another ( third!) copy of Final Cut, the full one in the hope that will enable me to work...
    So grateful for your input
    Pls ignore system info beneath, when I try to upgrade it site crashes...

    Hi Bogiesan
    thanks sincerely for responding. I first got serial numbers from the boxes at my office by calling them as you kindly suggested. It was only when they didnt work that I got my dealer to try full package serial numbers for later versions - the serial number for a full pack at our office, the latest one, was for 5.1, so I got a serial number for first version of studio, and for studio 2. both not working. I see Zak recommends repair permissions, I wil;l try that...I have also for the **** of it taken the macbook pro's battery out while I come down here to hotel business centre to use the net...because I am not with the machine I cant accurately answer your question re versions...but I do know that this past weekend I updated all software over the net...so if I recall the FCP is on 6.0.2 and Quick Time up in the 7.4s? But tghe very latest from Apple...
    Its morning here in Dubai and shortly if nothing solved heading off for the local Apple Center, full of trepidation, cos metyhinks you and Zak probably know more than the guys there...
    P

  • ICloud asking for password on my iMac but won't accept it??

    I cannot seem to log in to my iCloud on my iMac and it is really frustrating. I've logged in on my iPad and online through the iCloud website so I have the right password and I've even changed it to see if that would sort it - no joy. Can someone please help as it is driving me mad.
    Many thanks,
    T.

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • HT4623 my ipad is now asking for a passcode after i updated it - I never had one before - what do I do?

    My ipad in now asking for a passcode after I updated it -  I never had one before

    Restore the ipad via itunes on a computer, hopefully you performed regular backups
    How to restore
    Via itunes
    http://support.apple.com/kb/HT1414

  • Cannot do updates keeps asking for Apple ID after putting your password in it keeps telling you your Apple ID is incorrect even after reset new password.

    Cannot do updates keeps asking for Apple ID after putting your password in it keeps telling you your Apple ID is incorrect even after reset new password.

    Did you go to Settings>iTunes and App Store and sign out and then sign in with the new password?

  • I updated my mac 10.8 to mavericks but after installation the app store ask for the same software update again..i have a slow connection..i cannot install it again and again..what should i do?

    I updated my mac 10.8 to mavericks but after installation the app store ask for the same software update again..i have a slow connection..i cannot install it again and again..what should i do?

    In case you are not aware, Mavericks requires a high speed broadband connection.
    In the event you need to restore or repair the starutp disk, OS X Recovery also requires a broadband connection as noted here >  About OS X Recovery
    You can check your download speed here > Speedtest.net
    15Mbps or less, you may not be able to install Mavericks or use OS X Recovery.

  • TS2634 I forgot my passcode and have tried to restore, but it still asks for my passcode after downloading the software.

    I forgot my passcode and have tried to restore, but it still asks for my passcode after downloading the software.  What do I try now?

    iOS: Unable to update or restore

  • I bought a new imac transfered my data via timemachine and now when i want to open aperture it asks for my serial and when i put it in it says that is your upgrade serial please put in your original serial which i have no idea what that would be box gone

    i used time machine to reinstall all products on a new imac machine.   everything seems to be installed but when i open aperture it asks for my serial # and when i put it in it says that is your upgrade serial..  we want the original serial #.    that box is long gone,   how do i find that serial #

         If you cannot find your original serial number, you will have to contact Apple with a proof of purchase, see these links:
    Pro Application Replacement Serial Numbers: http://support.apple.com/kb/HT1861
    Troubleshooting Professional Application Serial Numbers: http://support.apple.com/kb/TS2005
    Regards
    Léonie

  • Aperture keeps asking for serial number when I try to open it.

    When I try to open Aperture it asks for a serial nummber. I plug iin the serial number and it asks for the original version software number. I plug in that serail number but it will not accept it even though I have checked and it it the correct number.

    Jodie84,
    I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
    Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
    Cheers,
    Kartikay Sharma

  • Am facing Apps issue in iphone 5, while opening it, its asking for apple ID, after entering apple ID also, it is not opening.

    Am facing Apps issue in iphone 5, while opening it, its asking for apple ID, after entering my apple ID also it is not opening.

    Please let me know the how to rectify it, Am still facing issues in opening Apps in iphone 5. :-(

Maybe you are looking for

  • How to restore *just one iTunes playlist* from Time Machine?

    Hi all -- I'm pretty picky about my iTunes playlists. There are several main ones ("Jazz Lite," "R&B," "Jazz Traditional," etc. etc.) and these playlists can overlap in their coverage/share certain songs. So last Sunday I realized that I had fat-fing

  • "Best alternative" by default in Mail application

    Is there any way to set up Mail application to view always emails in "best alternative" therefor you can always see the emails in HTML or plain text depending how was prepared in his origin?. Thanks.

  • WSUS SP2 Client Systems are not detecting Updates,

    I have a WSUS SP2 (with WSUS-KB2720211-x64) running on Windows 2008 R2. The WSUS site is running on custom site port 8530. All the clients are reporting without any issues. However the approved patches are not getting detected on the clients.  From t

  • Batteries stuck in my magic trackpad - any ideas

    My son's magic trackpad was not used for some time and when I tried to use it today the batteris were stuck.  I managed to remove the first battery by banging in on the table but the second one won't come out.  Any suggestions on how to remove it wit

  • PS  elements 5.2 Saving to jpeg

    I have PS Elements 5.2 and I am editing several pictures for eBay and they request a jpeg format.  My process is cropping a photo and adding text.  My problem (even though I try to following help istructions) is I can't save the rascals!  Can someone