Aperture help window is blank

When I click Aperture help the window opens without contents. How can I resolve this?

Hello Willy,
what is your Aperture Version? And what are your "Language & Text" settings in System Preferences?
Assuming, you are using the latest Aperture 3.2.2 and your System is set to "English", the all relevant files for the Help-Window are stored inside your Aperture.app Application Package.
If you open the Help Window in Aperture, it should open the following Web-Page:
/Applications/Aperture.app/Contents/Resources/English.lproj/aperture_help/index .html
You may check if this file is readable by opening the Aperture Application package:
Select Aperture in the Applications folder and ctrl-click it; then select "Show Package Contents" from the pop-up menu, and navigate to Contents -> Resources -> English.lproj
Check if the necessary files are there and readable, and check the permissions. Try to open the index file in Safari.
If these files are not readable, try to reinstall Aperture.
If these files seem to be o.k. remove the Aperture Preference file, as described in
Aperture 3: Troubleshooting Basics: http://support.apple.com/kb/HT3805
Regards
Léonie

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Gulliver - Help Window Still Blank

Gulliver,
I am still having the Blank Help Window problem. I fix it by deleting the preference files and Help works fine for a few days and then the Help window goes blank again. The trouble is usually connected to OS X help but occasionally affects other apps as well. I decided today to follow your advice and try reinstalling the Help Viewer file from Install CD #1 by using Pacifist in hopes that it will fix the problem for once and all.
So I used Pacifist to open the OS X Install disk and then I searched for the file "Help Viewer" using Find. When Find was done there were 16 Help Viewer files in the sidebar window. All but 1 of them had .app tacked on. The one without .app was simply listed as Help Viewer.
Do I select and reinstall all of these files or just some of them?
Thanks!
Mac mini 1.25 Ghz Mac OS X (10.4.2)

Hi Winston,
usually deleting these files corrects the problem. Since it reoccures you might have a different problem not directly connected with Help Viewer but corrupting it's prefereences and/or cache. Therefore I doubt that reinstalling Help Viewer will correct the problem once and for all. However, you can try: Download the 10.4.5 Combo update, Open Pacifist, open the 10.4.5 Combo installer package, navigate to System/Library/Core Services and reinstall the Help Viewer you find there.
Try to create a new user account and log-in as this user. Now check if the problem occurs there as well. Also do some system maintenance as described here: Mac OS X 10.3/10.4: System maintenance

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thank you for the link of the library. very useful page
http://www.sccs.swarthmore.edu/org/sbc/old/orgs/sbc/files/wage/19/index.html
http://www.sccs.swarthmore.edu/org/sbc/old/orgs/sbc/files/wage/20/index.html
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Help Window

Just got a new iMac 20 inch. Mac help window is blank when opened. Type in a keyword or question, nothing happens. Click on drop-down menu to get Tiger home in the Help Viewer, click on topics on the right, nothing happens. Fix?

R C-R wrote: ""When you open a help page while you are connected, Help Viewer checks to see if a newer page is available and makes sure you see the latest information.""That does not apply to the start page for Mac Help. Likewise, the list of help books one sees in Help Viewer's Home pop-up button and the Library menu are cached on your Mac: no Internet connection involved.
R C-R wrote: "...at least one real-world case..."One data point does not make a trend. As you say, you have no idea what caused it, only inferring a causal relationship. I'm surprised Level 1 AppleCare did not simply tell you to Archive and Install and have a nice day: that's their usual level of troubleshooting.
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- You'd also have to have a very dodgy Internet connection indeed since help pages, esp. those for Apple apps, such as in Mac Help, are incredibly small: on the order of 4KB or less, almost none have page-specific graphics. The logos displayed in help pages are included with the help book, so they're not downloaded, even if the page is delivered over the Internet. A dodgy help server could contribute to this, but you'd get the "not found" page from Help Viewer, equivalent to a 404 from a Web browser. Help Viewer is a scaled-down Web browser. Help books are written in a subset of HTML and CSS. Authors of help books perform some additional processing as part of creating the help book to build its index, which is what is searched when one searches for help in Help Viewer.
Again, this has zero probability for the Mac Help "home page" itself — it's on the Mac — and for the list of help books as in both cases those resources are local. You can get a blank window if your Mac Help help book is missing or corrupted, per my FAQ, but again that doesn't involve the Internet: that's a probelm with the Mac itself.
If it happens again, I'd recommend checking Console for additional clues. Help Viewer depends heavily on caching and that's always seemed to be its weak link. It's gotten better, but it's still an application with issues. Quite a few changes have been made to Help Viewer's architecture in both Panther and Tiger to take the Internet-related issues that occurred in Jaguar out of the equation.
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Aperture help window is blank

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