Aperture is asking me for a serial number when I log on. I do have one because I got it off the app store. Anyone know anything about this or had this problem?

This problem has been getting at me for a while, I purchased Aperture 3 off the app store about a year ago without trouble, it was fine even when I had lion but after a few mserials deter that it stopped working and asked me for a serial number. It is also gone from my purchase history. I am not going mad and have forgotten hat I bought it in a box because I have written a review on the AppStore which you can only do if you have bought It there.

If you bought this in the App Store and now the App Store is not showing it in your purchased history and you are using the same Apple Id to log in you have a big problem.
I would contact the App Store right away and try to get this straightened out. There is no way to correct this as you do not have a serial number to enter and no way of getting one.
The only other possibility would be if you somehow have two copies of Aperture on your machine, did you ever load the trial version? You could search your HD to see if you have two copies of the application and if you do try running each to see what happens.
But even if this turns out to be the case it wouldn't explain the App Store not having it in your history ad that still is a major problem.
regards

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Aperture running in Mountain Lion. Now when I start Aperture it asks me for a Serial Number . Where can I find this as it was a download and I have no packaging?

I recently purchased Aperture from App store and this was running fine until I upgraded to Mountain Lion. Now when I start Aperture it asks me for a Serial Number . Where can I find this as it was a download and I have no packaging?

I also have this problem! Mine is also not from the App Store. I had purchased Aperture 1, then upgrades for both version 2 and version 3. It's annoying as it is, but I also have to enter my previous serial number as well since it was an upgrade.
Following this thread in the hopes that someone will have a solution.

I have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite. please advise

i have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite. please advise

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

I purchased a creative cloud membership but it still asks me for a serial number when I try to open software

I had Photoshop CC, Dreamweaver CC, and Illustrator CC installed as a trial. The trial has now run out and I purchased an account for a full subscription to all adobe software, but in the creative cloud app it keeps prompting me as "your trial has expired" and when I click "license this software" it prompts me with a serial number screen. All uninstalled apps have a "try" or "buy" button next to them when I assume it should say "install" since I've paid for them.
Some things I've read on forums and have tried with no success:
uninstalling and reinstalling all apps including creative cloud desktop manager
used the adobe cleaner utility to clean all leftover adobe files, then tried reinstalling software
edited the hosts file to remove any additional lines.
changed my language settings to International english.
tried signing in and out
I was told this computer had pirated adobe software installed on it at one time. Not sure if this is responsible for why this has been so problematic. Please help, Ive spent hours trying to figure this out. ps i'm on a mac.

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

I paid for Lightroom and have been using it for over a year now. Ive just tried to open the app and it's asking me for a serial number.

I purchased LR just over a year ago, has been working fine until I tried to open the app this evening and it's now asking me for my serial number. There is also no past records of product purchase in my CC account. Has anyone had this problem before and how can I fix it as I am now back on a 30 day trial.

Have you subscribed to the creative cloud photography package?
If you have, does Lightroom show as being available to install from the CC application manager?
Did you update your Lightroom just before this problem started?
What operating system?

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits. otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS P

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits.
otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS PLAN!!!!!!
I want to USE the products….CAN YOU HELP ME????
regards,
Leticia
There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
If you really want to cancel, You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Re: When I open my Creative Cloud application it asks me for my serial number?

So I sign of for creative cloud,
wow, this was a huge deal to get photoshop to install properly.
now it asks me for a serial number (never successfully started). I've never been sent a serial number. Most of the links in this post are dead, there is no help or support that I can tell for any adobe product and I have to travel across town to another computer to use photoshop which I am paying for.
"Learn More" goes really extensively into redemption codes, which I never received (was I supposed to, who the heck knows?)
1. Was I supposed to receive a serial number or redemption code?
2. Where was it supposed to come to?
3. Is there a place to get real help?
The forums are full of dead links, dead references and pissed off people as far as I can tell. All of whom have a different problem than me (sudden deactivation, not the program never worked). The program and the cc app don't provide any step by steps as to what are the normal steps to get things to work. I see people in this thread still begging for help a year later.
Since Monday morning, trying to install photoshop in my new office has cost me about 6 hours, it seems to be a paid program with absolutely no help or support.
How much more time do I waste trying to use this product? Is this what happens when a company buys all their competitors?

Branching this to a separate discussion.
Idontextistyt were you previously able to utilize your Creative Cloud Membership or have you always been prompted to enter a serial number? Also which operating system are you using? Finally are you on a managed network?

I'm purchased the Photography CC, but PS CC is asking me for a serial number.

Hi,
I purchased the Photography CC (The Photoshop Photography Program), but PS CC is asking me for a serial number.
This CC program is supposed to be open for every one and you don't need to have a previous version of CS. At least that's what the promo says.
I have download it and install it twice but still is running in trial mode.
Any advice is welcome.
Thanks!,
C.

Hi Romit Sinha,
Thanks for your interest.
I'm already did that. I have followed step by step the instructions, checking very carefully every item. I uninstalled and reinstalled all the pack, now I have it in "English International", but still have the same issue.
I think I found the problem, in my profile in the part of the information about the plan, says: "Programa de fotografía Photoshop (Para clientes de CS3+)", in english is "The Photoshop Photography Program (For clients of CS3+).
It's very strange because like I said before, With this program you don't need to have a previous version of CS or Lightroom, or at least, that's what says in the adobe web page before you end up with the purchase.
Now I'm very confused about it.
If anybody could clarify me which are the exact requirements for qualifying for this Photography CC (The Photoshop Photography Program)??.
I would really appreciate.
Thanks a lot.
C.

FCS is asking me for my serial number again. Why?

My Aperture and FCS applications are asking me for my serial number again. I've been using these apps for a year now, why are they asking for my serial numbers again? I don't have the original packaging that has the numbers on them. What do I do?
Thanks,
Brian

http://www.apple.com/support/proapps/serialnumbers/
The application's ID files might be lost or damaged.
For FCS, go to the following location in Finder:
Hard Drive/Library/Application Support/Pro Apps. Do you see a file there named *Final Cut Studio System ID* ? That's where the serial is stored, but the file is not human readable.
Don't know the procedure for the Aperture ID file as I don't have it.
So how do you manage to lose the serial number for a $1000 software package?

I bought adobe CC education license, and adobe asks me for a serial number

I bought adobe CC education license, and adobe asks me for a serial number@

Signing out of one Creative Cloud application deactivates all Creative Cloud applications associated with your Adobe ID on that computer.
Make sure that your computer is connected to the Internet.
Start the application.
Choose Help > Sign Out (Your Adobe ID).
Click Sign Out.
Alternately, you can sign out from all Creative Cloud applications on your machine using the Creative Cloud app for desktop.
Open the Creative Cloud Desktop App.
Choose the Settings icon.
Choose Preferences.
Choose Account.
Choose Sign Out from Creative Cloud.
Running into a problem? See Common Deactivation Issues.
Refer to http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#de activate-problem
Regards
Rajshree

Why is the free trial asking me for a serial number?

I have tried installing Photoshop CC and the Creative Suite for the free trial and it keeps asking me for a serial number. Do I receive one through email? How do I get the free trial?

Sign in, activation, or connection errors | CS5.5 and later
Adobe trial software expired early
Mylenium

I've had Photoshop elements 8 on this machine for over two years and all of a sudden it is asking for a serial number. when I put it in it give me a serial number invalid message

I've had Photoshop elements 8 on this machine for over two years and all of a sudden it is asking for a serial number. when I put it in it give me a serial number invalid message

I am having the same experience. Did you find a solution??

Why does ps ask for a serial number when I've joined creative cloud

I just joined creative cloud and downloaded PS. Why is it asking me for a serial number or use it as a trial? Shouldnt it recognize I've paid?
Imac 27" Mavericks OS
Rob

Adobe has a specific help topic on exactly this issue.
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
-Noel

I am being asked for a serial number when I install CS5

When I installed Creative Suite 5 Master it asked for a serial number, which I provided. Now it is asking me for a serial number upgrade? This is the master collection being installed for the first time, why is it telling me it can't find qualifying software to upgrade?

Branching to a separate discussion.
Jymjeo123 you will want to enter your previous qualifying version serial number. You can locate the serial numbers under your account at http://www.adobe.com/. For additional details please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

My Adobe X! trial expired I paid for a month to month subscription on MArch 13, 2015 but I could not activate it. The prompt is asking me for a serial number (which I wouldnt have since I downloaded the trial from the website. How do I activate it with my

My Adobe XI trial expired I paid for a month to month subscription on MArch 13, 2015 but I could not activate it. The prompt is asking me for a serial number (which I wouldnt have since I downloaded the trial from the website. How do I activate it with my Adobe ID? "activate with Adobe ID" is not an option on my screen. It only asks me for the serial number.

uninstall your acrobat XI.
if win os clean, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
then dl the desktop cc app and use it to install your subscription acrobat XI, Creative Cloud Help | Creative Cloud for desktop

Aperture is asking me for a serial number when I log on. I do have one because I got it off the app store. Anyone know anything about this or had this problem?

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