API Programming error (CS_CHARGE_DETAILS_PVT.Create_Charge_Details): &TEXT.

Hi All,
In Service Request no. 2744824, customer is 'WAYNE COUNTY (NORTH CAROLINA)'/Number  1605753/ Account 375554. However, serial no. BC512T0008 is attached with  'WAYNE COUNTY (NORTH CAROLINA)'/Number  32522/ Account 375554 in Installed Base.
Due to this, debrief lines are not submitted and error is coming as 'API Programming error (CS_CHARGE_DETAILS_PVT.Create_Charge_Details): &TEXT.'
I have checked for Doc ID 753240.1 and customer  'WAYNE COUNTY (NORTH CAROLINA)' with party number  1605753, but party number 32522 is attached with this customer and no customer is there for party number 1605753.
What should be done in this case to submit debrief lines with no error. Find attached screenshots for this.
I have tried by entering party number 1605753 in the customer standard form, but no result came for this.
SR has been created with this party number only, maybe this was attached with customer earlier.
What can be done now?
Thanks & Regards,
Gaurav Joshi.

However, I cannot find the API in the etrm.
I have checked the package from backend and couldnt find the issue.I can find it.
R12:
http://etrm.oracle.com/pls/et1211d9/etrm_pnav.show_object?c_name=CS_CHARGE_DETAILS_PUB&c_owner=APPS&c_type=PACKAGE
http://etrm.oracle.com/pls/et1211d9/etrm_pnav.show_object?c_name=CS_CHARGE_DETAILS_PUB&c_owner=APPS&c_type=PACKAGE%20BODY
11i:
http://etrm.oracle.com/pls/trm11510/etrm_pnav.show_object?c_name=CS_CHARGE_DETAILS_PUB&c_owner=APPS&c_type=PACKAGE
http://etrm.oracle.com/pls/trm11510/etrm_pnav.show_object?c_name=CS_CHARGE_DETAILS_PUB&c_owner=APPS&c_type=PACKAGE%20BODY
Thanks,
Hussein

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       Film Grain 12.0
       Filter Gallery 12.0
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    Plug-ins that failed to load: NONE
    Flash:
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       Access CS Live
       Flash
       Kuler
       CS Review
    Installed TWAIN devices: NONE

    thank you for replying...but it seems an easy answer again  like one given by support....I had photoshop working perfectly before with same video card, I think in one project I clicked something in program (photoshop)that was not ready to correct it by itself... It should be available for the program to give warning several times to the user, I do not know what made Photoshop to disable OpenGL settings, and not be able to reverse action!!!!!  How do I change a GPU sniffer?  I an not a tech, all these things I just learned reading....had spent hundreds of hours....really dissapointed of Adobe and  its support....it is not fair to sell an expensive program without support, it seems to me that  I know now more than a live customer support.

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