APL & AT&T LIED ABOUT PRE ORDERS TO MAKE STOCK GAINS

I pre-ordered my iPhone5 on 9/14/12 and was told it would ship on 2DAY Express on release date.  They took my money and sent receipt, but they NEVER sent tracking number (to this date, still none received).  I called several times last week, and was told NO, not shipping until Oct 4th.  Asked for refund, I will go to store instead, DENIED!! We don't refund until after u receive product, then take it back to the store!  BULLIES!!  Said I had a better chance in the store!  They said several times "GOOD LUCK".  So now I'm stuck waiting 3 weeks or more for my iphone5 while they use my cash on their stock margins bragging their gains from other victims like me, who paid and don't have the product, while they are also stocking shelves overseas....   Foreigners will have their iphone5 before me, after I paid a over WEEK AGO!!! I am an ORIGINAL IPHONE customer & still have my original as a display.  Why would APPLE & AT&T treat loyal customers this way?  How rude to say "GOOD LUCK" when people are walking out with their phones in an HOUR.... But PRE-ORDERS have to wait weeks for the phone after its released around the world???  Whats the point in Pre Ordering if you will be LAST to get the phone???  I WILL NEVER PRE ORDER AGAIN TO BOOST THEIR STOCKS!!

Hello slickvicXLVI,
Great questions!  This is one of my favorite posts today and thank you for your interest in joining the Gamers Club Unlocked program. 
Regardless of how you purchase the item or receive the item, you should get all the benefits of the Gamers Club Unlocked program.  Make sure that you add your My Best Buy account information to the transaction online or in-store.   Also, pre-orders will receive the benefits of the program and the certificates.  Please allow 15-20 days for the certificates to be processed from the final transaction.  
Finally, I'd advise you to log into your My Best Buy account by clicking here and confirm your current information is accurate.  We want to make sure that when you do purchase the program that it's linked to your account.  
Again, awesome questions and let us know when you join the program.  If you do have any issues, don't hesitate to post here.  
Blake|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Questions About Pre-Ordering/Reserving the iPhone 4?

    I know on June 15th you can pre-order/reserving an iPhone 4. I am a bit unfamiliar with the pre-ordering process.
    If you can pre-order and pick it up in the stores, does that only mean it guarantees you one on launch day? Also on launch date will there be a separate lines for pre-orders and non-preorders? (So pre-orders go in the store first?)
    And if you reserve the iPhone 4 in store pick-up, do you have to pay the whole thing, or just put a certain amount down?
    I doubt if anyone knows this question.
    What time do Apple Stores open when the new iPhone 4 comes out? I bought my iPhone 3GS last year at launch at AT&T and they opened at around 7 I think, which I read is the same this year.
    I'd rather deal with Apple. Do they open around 7 A.M to too?

    rather not deal with the crazies and people, id order online and get it shipped to my front door. check with your local Apple store for business hours. i remember att opening a little earlier on launch day for the 3GS, idk about Apple though? id asume both will run it alot smoother for everyone.

  • Quick Q about pre-order process

    OK, so i want to pre-order the iphone 4 but i'm going to be part of my parent's family plan. When i pre-order it online will it let me add myself to the family plan/set it all up or will i need to go into a Apple store near me. Also do they let you pick your # or do you not get a choice.
    thanks

    makes sense, can i atleast chose my area code though? I live in chicago suburbs so there's like 3-4 codes that people use around here.

  • HT201272 I pre-ordered an album, but only 2 of the songs from that album are showing up to download. What do I need to do to get the rest of the album that I already bought?

    Not sure what is going on here. I pre-ordered an album. One of the songs was available for instant download so I have that in my library now. I received an email saying that the rest of the album is available for download. When I go into my purchased songs as instructed, it only shows 2 other songs from that album. Not sure what I need to do.

    Hi libby2350,
    Welcome to the Support Communities!
    Depending on your settings, the songs may already have been downloaded to your iTunes library.
    The article below will explain how the Pre-orders process works.
    If you still cannot find this music on your computer, the iTunes Store Support team will be happy to help you with your order.
    iTunes Store: About Pre-orders
    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloadsto begin downloading your pre-order.
    I hope this information helps ...
    Have a great day!
    - Judy

  • Ordered a pre-order and got charged still when cancelled pre-order

    I pre-ordered the new example album of "Live Life Living" but then cancelled the pre-order but yet I have been charged 99p for one of the songs off the album and I want to know why?

    Hello, ChrisJets. 
    Thank you for visiting Apple Support Communities. 
    This can happen if an song in a pre-order album is released before the full album is released.  Here is some more information regarding pre-orders. 
    Some pre-orders include songs that are available for download immediately. When you pre-order, you will be charged only for these songs and you will receive them immediately.
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    Cheers,
    Jason H. 

  • Please reply!! Pre-ordering

    I have a question about pre-ordering CDs. I just pre-order an album but my account was not charged and I didn't receive the music. I tryed to pre-order it again but it said it was already ordered. So my question is, do pre-orders come in immediatly or after a certain amount of time or something? I'm not sure if there was an error or if I jsut don't understand. Thanks.

    Pre-Order means you are orderinging before it comes out...You still won't get it until it's released. I think you'll get an email when it is released & then you can download it. Usually the advantage of this is you'll get some "extras" that aren't available on the regular release.

  • I pre-ordered an album, but its not showing up in my purchase history but it says I have it in my acount info. Thanks in advanced.

    I pre-ordered George Ezra's new album (the dulxe version), but and it says I have it in my accout info but it wont download.

    Hi GroveMaster,
    The article below explains how the pre-order process works.  If the item does not automatically downlowd to your iTunes Music library, and you are unable to download the purchased content, I've included a link to contact the iTunes Store Support team as well.
    iTunes Store: About pre-orders - Apple Support
    http://support.apple.com/en-us/HT202723
    You can pre-order music and movies from the iTunes Store prior to their public release date. Pre-ordered items will download when they become available.
    If an item isn't yet available, you may be able to pre-order it and download it when it becomes available. Items available for pre-order will have an orange pre-order button that displays the pre-order price. Most pre-orders will show an expected release date near or below the pre-order button. When the pre-order item becomes available, your account will be billed for the pre-order, and the item will appear in the Purchased section of your account. If there is a billing issue that prevents us from billing your account when the item is released, you'll receive an email notifying you that the item is available. You need to click the link within the email, using a computer and the latest version of iTunes, to fulfill the pre-order. You may also receive one or more emails if the status of your pre-order changes.
    Some pre-orders include songs that are available for download immediately. When you pre-order, you will be charged only for these songs and you will receive them immediately.To pre-order an item
    Click or tap the Pre-order button.
    Click or tap Pre-order on the confirmation dialog.
    When you've successfully completed a pre-order, a thank-you page will appear.
     Download a pre-ordered item
    When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
    If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
     To view, cancel, or see the expected release dates for your pending pre-orders
    Choose Store > View My Apple ID and click Manage Pre-Orders, which is located in the Settings section at the bottom of the Account Information screen in iTunes on your computer.
    From the Manage Pre-Orders screen, click the Cancel button to the right of the pre-order you want to cancel. You'll be asked to confirm your pre-order cancellation.
    Note: You can't manage pre-orders on iPhone, iPod touch, or iPad.
    Last Modified: Nov 8, 2014
    Download past purchases - Apple Support
    http://support.apple.com/en-us/HT2519
    iTunes Store - Contact Us - Apple Support
    Have a great day!
    - Judy

  • Call of Duty Atlas Pro pre-orderi​ng issues

    I've had some issues trying to pre-order the Atlas Pro edition of Call of Duty Advanced Warfare. I went in store to preorder it that edition and was told I couldn't that I would have to do it online. The woman looked on the online store and said it was listed as "Coming Soon". She told me to wait a few days and check again. 
    I waited a few days and looked back on bestbuy.com it still was listed as "Coming Soon". I called Best Buy customer service support and told me that it was still listed as "Coming Soon" and that they couldn't order it for me over the phone. I was told again to wait a few days or go into the store and preorder it. I couldn't preorder in the store because of the "Coming Soon" listing
    This past weekend it was listed as "Coming Soon" and I checked a couple of more times it was finally listed as "Add to Cart" I begin to purchase the item only to have it mysteriously disspear during the checkout. This happened 3 times on Saturday until the game was finally listed as "Coming Soon" again.
    I've checked frequently the past few days only to see the game as "Coming Soon" and today I find it listed as "Sold Out Online". I've been given the runaround about pre-ordering this item and wasted more time than I should of only to find it "Sold Out". Can anyone look into this before I give up and go pre-order from Amazon?

    Hey again yingfo,
    Thanks for your interest in pre-ordering the Call of Duty: Advanced Warfare Atlas Pro edition with us! It's definitely proving to be a popular title, so I can imagine how anxious you must feel to secure a copy.
    As with any other listing on BestBuy.com, the status of pre-order items tend to change based on the availability of that product. These statuses can change relatively quickly too, especially in the case of high-demand items and deal of the day offers. The best advice we can give would be to keep an eye on BestBuy.com for updates as we get closer to launch day.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Why can't I get a book that I pre ordered already

    I pre ordered a book an now that it is out I can't get it it's saying that I have to buy the book all over again

    Hey there Christian1529,
    It sounds like you are unable to download a book that you pre ordered. This info should help you get that downloaded from the folllowing article:
    Download a pre-ordered item
    When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
    If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
    From: iTunes Store: About pre-orders
              http://support.apple.com/kb/ht5714
    If you are still unable to download it, I would reach out to our iTunes Store support team directly with the following article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
    When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • Has anyone heard when the S5 will be available for pre-order??

    I have heard mixed answers, and have stayed actively searching for answers on the android forums, but still nothing. I know verizon is usually a little delayed so that is understandable. If anyone has any updates that they would like to share it would be much appreciated thanks!

        Hi Cody18285 - Extra! Extra! Read all about it! Check out http://vzw.com/S5 to learn about  pre-order availability.

  • Pre-ordered available song won't appear in purchased in iTunes?

    I pre-ordered One Direction's new album Four, and have received all of the available songs except one, which was the first to be released other than "Steal my Girl", titled "ready to run". It states that I have pre-ordered the song, but will not show up in purchased, even though I know it is available from looking at the album not signed into my account. When I sign in, it just states it was pre-ordered but has no options for download. How can I download it?

    Hi emster829, 
    Thanks for visiting Apple Support Communities. 
    If you have preordered an album but the available songs haven't downloaded yet, try the steps mentioned in this article first:
    iTunes Store: About pre-orders - Apple Support
    Download a pre-ordered item
    When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
    If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
    If the available songs do not download, you may want to report an issue with your iTunes Store purchase:
    Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
    All the best,
    Jeremy

  • Album wont download after i pre ordered and paid.

    I pre ordered the album Salute by Little Mix and it came out today and it says purchased but it still wont download. I have money in my account so I have no clue why it wont download.

    Hello, Rachel. 
    I have experienced this exact same issue for a Pre-order album as well.  I would recommend canceling the Pre-order and download it again as it most likely has not been charged.  This article will walk you though the process.
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    If the album has been charged, follow the steps in this article to report a problem with this purchase.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    Jason H.

  • Can't download pre-ordered album

    I pre-ordered an album (Liars EP by Lauren Aquilina) and it was released last night, but I can't download it from the store page, it doesn't appear when I check for available downloads and I've made sure it hasn't already downloaded - what can I do?
    -Sam Cernik
    [email protected]

    Hi theflapjackman,
    If you are still having issues with your album pre-order on the iTunes Store, you may find the following article helpful:
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    Regards,
    - Brenden

  • I bought a pre ordered album but cannot find where the available download is at.

    Where do I find where available downloads are in iTunes?

    Hi GoNole5!
    I have an article for you that will help you answer this question:
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    Download a pre-ordered item
    When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
    If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • In Store Pre Order Payment

    Can I pay off a pre order before the title is released?

    Hi jayxarr,
    That’s a great question! Pre-ordering games in-store comes with the luxury of only needing to put down a deposit of $5 on most video game pre-orders. However, we do know that at times, our customers would like to just pay the deposit in full and be done with it! I’ll gladly clarify the details around deposits on in-store pre-orders at Best Buy.
    As zztoluca has stated, the $5 deposit when pre-ordering in-store is only a minimum amount needed to secure your copy of any given game. If you wish to pay the full amount, you should be able to do so at the time of pre-order only. I don’t believe you can add to an existing deposit once the pre-order has been created. Also, for clarification, if you’re a Gamers Club Unlocked (GCU) member, you likely won’t see your GCU benefits apply until you pick up the game and fully complete the transaction. GCU benefits usually do not reflect on the pre-order receipt itself.
    Please don’t hesitate to let us know if you have any further questions and thanks for your inquiry about pre-ordering at Best Buy!
    Cheers,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

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