Aplication WFO don't show the files recorded
Hi,
I am using QM 8.5.2 with UCCX 8.1 and CUCM 8.6 only for compliance recording, my problem is that the aplication desktop WFO don't show the files recorded, and I have the folow error in the QM server.
dbupload.log
ERROR QMDB2001 SQM database request failed: The DB-API returned a DB error. SQL Statement returned false..
dbproxy.log
ERROR QMDB2001 SQM database execute failed: The INSERT statement conflicted with the FOREIGN KEY constraint "EventAudit_person_FK". The conflict occurred in database "SQMDB", table "dbo.Person", column 'id'..
mana.log
INFO MANA0000 Running polling diagnostic...
2012-08-21 11:52:31,218 INFO MANA0002 Notification: <2012-08-17 12:20:17 QM1000 [CATASTROPHIC] Mana no pudo conectarse a Quality Management CTI Service (172.24.4.9): DESCON.>
2012-08-21 11:52:52,328 ERROR MANA2017 Failed to send notification using SMTP.
2012-08-21 11:52:52,328 INFO MANA0000 Polling diagnostic finished.
2012-08-21 11:52:52,328 INFO MANA0000 Next poll at 2012-08-21 12:02:30
Thanks.
Regards,
Luis
Hi Luis,
QMDB2001
Text:SQM database failed: .
Type:Error
Add’l Info:An operation to the QM database failed, and data may have been lost.
Action:Ensure that the QM database server is running.
Check the configuration settings for connecting to the database.
Confirm that the user has privileges to perform the operation.
Ensure that the user has privileges to perform the operation.
Repeatable occurrences of this, after checking all of the above, may indicate a software problem which should be reported.
Please refer the below link for more information,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_2x/reference/guide/qm26ecd-cisco.pdf
Hope it helps.
Anand
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