APO DP production support

Qn: How to prepare for the job of DP Production support role?
My situation:
I have a good understanding of the functionality and have gone through the student guide
TO help you bainstorm:
1/what are the most useful documents that I need to get? Like Blue printing doc,configuration Doc
2.What should be my approach and Plan for the first week--Like first read extensively all teh documents or first speak to the APO consultant who participated in the implemenation
3.What are the various sources which help me prepare betetr for this role? I am very disappointed at not being able to find any book or documentaton focused on production support issues? Like the common ones running batch jobs etc.....
Ex: SDN forum,it tool box, Any material from help.sap.com
I am just trying to do my best.
Apart from the above issues please feel free to post any other relevant things tat I need to concentrate on
Thanks a lot

Hi,
In order to efficiently provide such supports, first of
all, understanding of the business process end to end
is mandatory.
Afterwards, try understanding the business master
data, configurations, enhancements etc.,
Later on, understand their pain areas etc., during the
implementation.
After collecting all such data, work out simulation
results so that during support, these can be extensively
utilised
Regards
R. Senthil Mareeswaran.

Similar Messages

Best Practices for APO Production Support

What are the best practices needs to be adopt for APO Production Support? in DP, SNP, PP/DS, CIF, APO-basis, APO -ABAP area?

I know this is not the standard way to reach you, but you answered a question long back about /SAPAPO/AMON1 - Alert Monitor. Can this alert monitor be configured to show up in the universal worklist (UWL) in the portal? if so would these alerts show up in the alert inbox of the uwl just as other sap alerts do? (the other alerts i speak of are those referenced here (http://help.sap.com/saphelp_nw04s/helpdata/en/3f/81023cfa699508e10000000a11402f/frameset.htm).
Or are these alerts two totally different types of functionality with the same name (ARERT) ?
Thanks
Ted Smith

What is exactly Production support role and responsibilities APO-DP/SNP

hay sap gures
please help me
what is what is exactly Production support role and responsibilities APO-DP/SNP
Regarding
suresh

Hi,
you can go throguh this tag,
can any explain APO -DP/SNP production support.
Regards
Nagaraju

Can any explain APO -DP/SNP production support.

Hi sap gurus..
this is suresh ,i am new for APO -DP/SNP production support,
exactly what my role and responsibilities in production support,what i can do
please any one healp me i am very thankful to them.
regards
suresh kumar

Hi Suresh,
In DP/SNP production support,
1) You need to monitor business related background jobs on daily/weekly/monthly basis
2) You need to analyse and take corrective actions for failed jobs
3) Any production related issue, you may receive tickets and accordingly you need to analyse the issue and find out suitable solutions in line with client
4) Documentation activities if any needs to be carried out
5) For system downtimes/incidents, suitable back ups/job retriggerings needs to be done
6) In DP, updation of CVCs/planning book data extraction if any needs to be carried out.
Regards
R. Senthil Mareeswaran.

APO-DP/SNP production support issus

Hi sap gures
this is suresh in APO-DP/SNP production support,which kind of errors
we got regularly and how to troubleshoot and how to resolve it , please tell me .i am new for the
production support
Regards
Suresh Kumar

Dear Suresh,
In APO production support many issues can come.
The types of issues are as below:
1. Data issues ( this forms major %)
2. Application issues: Bug in APO application or related applciation,
3. Process issues: The process it self is not robust designed and issues are occuring
Within above categories, issues occur in SAP CIF ( core interface ) applciations , Jobs , process chains.
Issue Resolution:
For resolving the issues, first you will have study business processes implemented in the client's APO systems.
Secondly, you will have to understand APO functionlities and direct these to appropriate resources, if you can not solve.
You can first refer the issue database to check if similar issues occured earlier for a quick solution.
Otheriwise you can raise a query on SDN forum.
Good monirtoing of the background jobs, process chains, other interafces and promot action to rectify the job failures, helps to reduce the subsequent issues occuring.
Regards
Datta

Can any one expain APO-dp/snp production supports..........

hay APO gurs
this is suresh, new for APO -DP/SNP production support,what are my role and responsibilities in production support,exactly what i can do in production i dont know, can any respon plesss ,i am very thankeful to them......byeeee
regarda
Suresh Kumar.

hay scm gurea
please help me i am new to scm ,i need how to trouble shooting in DP,if it is in SNP how?
2. in production support which kind of jobs run daily/weekly in DP/SNP
3.what are the main errors happen in DP/SNP production supporting.
pleass give me answera this are my quires .
Regarding
suresh kumar
Edited by: suresh kumar on Mar 30, 2010 3:46 PM

Product support for Portege M800

Hi all,
Recently my girlfriend gave me her TOSHIBA M800 laptop. Enlighten me pls as to why I cannot find the model M800 in Toshiba's product support tab?
The models I see there are all 805-XXXXXX.
Is 800 supposed to mean 800 series and that in fact the laptop I am having now is one of those 805-XXXXXX?
I tried to see if any of those M805-XXXXXXX match the model number I see on my laptop but none of it matches. Mine is PPM81L.
I am just trying to find out if my laptop comes with bluetooth.
Appreciate your help on this.

Thanks all!
I found it on the asian page.
I tried to find the manual but cannot locate it. Any kind-hearted soul can teach me how to on the bluetooth?
I read the specifications of my M800 and it states that my laptop does have bluetooth but I have no idea how to turn it on. I turned on the WIFI but I believe it is not the same, because my mobile cannot detect my lappy via bluetooth.
What I am trying to do now is to use my mobile phone as a modem and connect it to my lappy via bluetooth in order for me to surf the internet.
I am currently using windows 7 ultimate.
Any kind hearted soul knows how to do it and is willing to teach me?
Appreciate any kind of help because I am a computer idiot. Thanks.
Portege m800 Specification :
* Processor: Intel core 2 Duo t5750 (2 GHz)
* Chipset: Intel 965GM express
* Memory: 1024 MB., DDR 2-667
* Screen: 13,3 inch, WXGA (1280x800 points) with truBrite technology
* Video : Intel GMA x3100 (358 MB.)
* HDD: 250 GB SATA
* DVD superMulti
* Interfaces: 3 X USB 2.0, 1 X fireWire (IEEE 1394), 1 X VGA, head sets and microphone, card reader, expressCard slot
* Network: 802.11agn wi-Fi, modem 56K, Ethernet LAN 10/100/1000, *Bluetooth + EDR*
* Built-in 1,3-Mp camera
* Overall sizes: 314 x 229 x 35 mm
* Weight: 1,97 kg
* Operating system : Windows vista home premium
Message was edited by: nitekid11

How can i add fields to a cube which is in production support

hi,
how can i add fiels to a cube which is in production support.

Hi Maruthi
You need to add new fields to cube in Development system and then transport it to production after testing.
Edit cube in RSA1. Add the new infoobjects from right hand directory to left hand pane and assign these new infoobjects to suitable dimensions. Save and activate the infocube. Now go to change update rules for this infocube and do proper mapping of these infoobjects.
Save & activate the update rules.
RSA1-> Transport connection-> select cube, update rules and related objects and create transport request.
After testing is done, give the transport request number to your Basis person and he will do the transports for you.
Regards
Pradip

Re: Portege R830 - Can't find my model on the Product Support list

Hi everyone,
I recently bought a Portege R830 and was trying to find the support page for my model.
However on the Product Support list, where you choose the model, I can't find which one is mine.
My model is displayed as *R830-1056UB* on the box the laptop came in and it simply says *Portege R830* on the underside of the laptop.
There are several entries for R830 on the Product Support list, but *R830-1056UB* is not one of them.
*Any ideas how I can decide which one is mine?* (I'm worried about downloading wrong software/drivers for my laptop)
I'm not in a country with a support phone number and it seems Toshiba support don't have an email contact, so I haven't been able to contact Toshiba directly for help.
Thank you in advance for your time and help!
RG

Hello
I dont know which Toshiba support page you have checked but if this notebook is designed for Asian market you should find it on Toshiba Asia support page.
In which country you have bought it?

Hello, I am a user of the iPhone is not the place for bi çıkıcak turkey apple brand products and product support and equipment does not work as it used to fix and send back waiting for your help. Please support me in this regard quit

Hello, I am a user of the iPhone is not the place for bi çıkıcak turkey apple brand products and product support and equipment does not work as it used to fix and send back waiting for your help. Please support me in this regard quit

We are all iphone users just like you.
Do you have a question for fellow iphone users?

Production Support for Multiple BI roll-outs

Hello BI Experts,
This might be more of an administrative question, but I will need inputs from Developer's perspective.
We are having 2 implemenation projects going on at the moment. They are sharing same ECC 6.0 & BI 7.0 landscape.
But as the 2 projects "Go-live" timings do not match, we will be having separate "Production Support" landscape for ECC containing separate DEV & QA system which will be used for Post Go-live production fixes.
So there will be 2 DEVs & 2 QAs for ECC & One Production system. At a time, only one QA will be connected to Prodution.
Do we need similar landscape for BI 7.0 or same DEV BI 7.0 can talk with 2 DEVs ECC 6.0 and same QA BI 7.0 can talk with 2 QA ECC 6.0 ?
What are the complexities of one QA BI talking with 2 QA R/3 source systems ??
Thanks,
Bhushan
P.S. We have SAP MDM 5.5 implemented in our landscape which manages master data.

Thanks Ramesh for the reply.
I agree with you it is not complicated from Basis perspective to create RFCs & source system connections.
I would like to know how complicated it would be for BI Developers to manage data coming from 2 very similar ECC6.0 systems and move it across to Production without trouble.
How will they distinguish which objects are of Production support & which objects belong to current development project ?
How we can guarantee that none of the "non-production object"(which is meant for development or prototype) moves to production via some "production-fix" transport ?
Thanks,
Bhushan

Looking for FLEX Developers and Flex production support specialists

We are looking for several strong Java/Flex developers as
well as Java/Flex production support specialists for long term
consulting/right to hire opportunities with a global telecom client
in Warren, NJ
6 month contract potential/right to hire
For more details please email me/send a resume to
[email protected] or call me at 732-726-2237
Thanks
Jim Lang
Sr Technical Recruiter
CGS Technology Associates Inc
732-726-2237

You can also try posting to the Flex Jobs mailing list, if
you haven't already:
http://tech.groups.yahoo.com/group/flexjobs/
hth,
matt horn
flex docs

Issues in production support

hi,
can any one send me documents related to Production support issues and how to fix them.
you can mail me at [email protected]
thanks,
ram.

Hi,
Normally the production support activities include
Scheduling
R/3 Job Monitoring
B/W Job Monitoring
Taking corrective action for failed data loads.
Working on some tickets with small changes in reports or in AWB objects.
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
Re: production support issues
production support
frequent load failures during extractions and how to analyse them?
If these failures are related to Data, there might be data inconsistency in source system. Though we are handling properly in transfer rules. We can monitor these issues in T-code -> RSMO and PSA (failed records) and update.
If we are talking about whole extraction process, there might be issues of work process scheduling and IDoc transfer to target system from source system. These issues can be re-initiated by canceling that specific data load and ( usually by changing Request color from Yellow - > Red in RSMO). and restart the extraction.
As to frequent failures and errors , there is no fixed reason for the load to be fail , if you want it for the interview perspective I would answer it in this way.
a) Loads can be failed due to the invalid characters
b) Can be because of the deadlock in the system
c) Can be because of previous load failure , if the load is dependant on other loads
d) Can be because of erroneous records
e) Can be because of RFC connections
These are some of the reasons for the load failures.
****Assign Points If Helpful****
Thanks,
Amith

Send meLO's intutive diagram and some of errors in production support

<b>send me LO's intutive diagram and some of errors in production support and also process chain types and error</b>

Some Errors in Production support:
--Loading any of the missing master data attributes/texts - This would be done by scheduling the infopackages for the attributes/texts mentioned by the client.
--Create ADHOC hierarchies. - Create hierarchies in RSA1 for the info-object.
--Validating the data in Cubes/ODS. - By using the Validation reports or by comparing BW data with R/3.
--If any of the load runs into errors then resolve it. - Analyse the error and take suitable action.
--Add/remove fields in any of the master data/ODS/Cube. - Depends upon the requirement
--Datasource Enhancement.
--Create ADHOC reports. - Create some new reports based on the requirement of client
Regards.
Lakshmi.

BI Production Support Value Adds

Hi,
I am working on a just started bi production support. There are not much activities as of now but I intend to bring in more work. I need to propose some value addition to the work process apart from just monitoring of chains. For ex. setting up error alert mechanism through process chains, performance improvement techniques etc. Would appreciate if you could share in detail with me more things that could be considered as value adds to clients. Thanks.

Hello,
As this is an assignment which has started just now, you can look at following additional value adds:
1. Looking through all the Update rules or Transformations and finding ABAP codes written inside which are time consuming.
2. Finding out queries which are not used for last say 4 months. Deleting them with concents of users.
3. Old Process chain log deletion
4. Recommendations for PSA deletion for Full loads & optimizing data base size.
5. Improving Query run time with std techniques.
6. Some Training materials for End users how to use reporting + user Manuals for Data load Monitoring
Hope this will give some points to start up the Value added activities.

APO DP production support

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