Apologies, another slow speed issue...

Question

Hi guys, had a few issues recently, used the call centre, and had a engineer visit, when he left i was getting around 3MBps, i thought my issues had been rectified, but there seems to be a constant de-tuning of my speed (option 1 -up2 20mb) I realise that im quite far from the exchange (3km + 15 000 users) but a usable speed just to view web pages and the occasional vid would be nice, the below results are at peak times so...........
Any answers apreciated (in simple terms)
Connection Information
Line state
Connected <script type="text/javascript">// function p_ajax_adsl_status() { ajax_download_start('adsl_status=1', p_ajax_adsl_status_cb); } function p_ajax_adsl_status_cb(xml) { if (document.getElementById('adsl_status').innerHTML != xml) { document.getElementById('adsl_status').innerHTML = xml; mimic_button('submit_button_ajax_refresh', 1); } else setTimeout('p_ajax_adsl_status()', 5000); } setTimeout('p_ajax_adsl_status()', 5000); // </script>
Connection time
0 days, 02:27:13
Downstream
291 Kbps
Upstream
872 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
19.0 dB / 9.0 dB
Line attenuation (Down/Up)
59.4 dB / 33.0 dB
Output power (Down/Up)
2.6 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 258244
CRC Errors (Down/Up)
5392 / 255282
HEC Errors (Down/Up)
3408 / 0
Error Seconds (Local/Remote)
943 / 35998
 Download speedachieved during the test was - 241 Kbps
 For your connection, the acceptable range of speedsis 800-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :288 Kbps(DOWN-STREAM), 872 Kbps(UP-STREAM)
 IP Profile for your line is - 1750 Kbps

Answer 1

I noticed, no improvement at the pc tho?? I didn't turn the router off just unplugged and moved the line cable.
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
5.6 dB / 5.8 dB
Line attenuation (Down/Up)
57.0 dB / 32.9 dB
Output power (Down/Up)
6.1 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
4 / 0
HEC Errors (Down/Up)
4 / 0
Error Seconds (Local/Remote)
4 / 0