Apologies, this item has been interrupted due to an error...

Hi there. Recently i have changed motherboards/processors in my desktop PC (but kept the same hard drive). Since then, when i go to view Sky Go on my desktop, i get the following error message: “Apologies, this item has been interrupted due to an error. Please click play to resume watching. [t:6013 / c:4110 ].” I have worked through the steps on the support page and none of these have remedied the problem. I decided to leave it to the new month as I thought maybe it a was a maximum device limit issue, but I have removed what was my old PC and have tried to view a channel on this device, yet the same error message occurred. I have cleared all browser cookies, have reinstalled Silverlight and have set permissions for chrome or adblocker, not to block SkyGo. I have also tried viewing on Internet Explorer and Firefox and have the same issue.  Can anyone else lend any ideas on how to sort this?  Thanks 

Login to Sky Go and click 'Watch live TV' from the home page. It will attempt to show Sky News and fail with the error [t6013-c1501].
2. Right click on the error and you should see the Menu option 'Silverlight'. Select this and a dialog should appear. Click the 'Application Storage' tab and delete any entry that relates to sky go. Click OK to close the dialog.
3. Close the browser (if you don't the next bit will fail as it will be using the file you need to rename).
4. Open explorer and navigate to the folder C:\ProgramData\Microsoft\PlayReady
Note: This folder might be hidden on your PC, if so in explorer select Organize->Folder and Search Options->View->Show hidden files and folders and click OK.
5. Rename the file mspr.hds to mspr.hds.OLD
Note: Don't rename/delete the folder C:\ProgramData\Microsoft\PlayReady or you will get the error [t6000-c1501]. The folder must exist in order for the new file to be created by Silverlight.
6. Log back into Sky Go and click 'Watch live TV', this time you should see a message saying something like downloading security components.

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