Apostrophe (') is replaced by hash (#) when letter is viewed as PDF

Question

We're using CRM 5.2 and when viewing some of the letters associated with a service ticket we are sometimes (which is odd) noticing that apostrophe (') characters are being replaced by Hash characters (#). We're using Adobe Acrobat version 8.10 and I have requested for an upgrade to version 9.20 of this product to see if the same letter is then displayed correctly.
At present text such as "therfore I'm going to" is actually displayed as "therefore I#m going to"
Has anyone else encountered this particular problem?.
I'm pretty sure this is NOT a CRM issue, unless the letter was actually created with some weird character, which I doubt. This is more than likely going to be an Adobe issue.
With regards
Gary King
Edited by: Gary King on Nov 17, 2009 3:50 PM

Answer 1

CRM version 5.0
Just to recap. All output letters being displayed via the Adobe Acrobat viewer show hash characters where there should be apostrophe's. However, other letter templates that are displayed in Word are displayed okay with the apostrophe's being seen. In regards to the letters being displayed in PDF format, at first I thought it may have something to do with the the language of the agent/Sold-to/Responsible group, or maybe the template creator language code, but other letters created for the same agent/sold-to/responsible group, creator display okay, although those templates do use the Word Mime type.
My questions are:
It's probably not possible to change the individual letter assigned to IR's but is it possible to change the original master template letter (via CRM_KW_TEMPL), by changing the Mime type, and, if this is done will all new subsequent letters then output in this new Mime format, like Word, for example.
Also, will the letters originally based from a templete be affected if the original template Mime type is changed?.
With regards
Gary King
Edited by: Gary King on Nov 24, 2009 5:54 PM