Apostrophes, quotation marks, dashes causing problems in emails

MacBook Pro
OS: 10.4.7
Program: Mail
Since upgrading to an Intel MacBook Pro (10.4.7), my outbound email has been turning into a weird jumble of glyphs.
For some recipients, my apostrophes and quotation marks turn into a serious of four glyphs...for other recipients, all the dashes and em dashes disappear...for yet other recipients, all the punctuation completely vaporizes.
I’m emailing to an extremely broad set of recipients, as they are my customers from all over the country. No single ISP is in common, no particular browser, etc. The only reason I even know about this is because I’m able to see the catastrophe in my original text included in their responses. Doesn’t matter whether I’m sending from home (with our cable company ISP) or from work (an entirely different cable company ISP)...same mess either way.
Our outbound messages are nearly incomprehensible to read—any suggestions?
MacBook Pro, G4 PowerBook, G4 tower Mac OS X (10.4.7)

The only reason I even know about this is
because I’m able to see the catastrophe in my
original text included in their responses.
That doesn't necessarily mean that your outbound mail is appearing strange to the reader. I would advise you to check that and verify that you really have a problem.
If your readers do see strange characters, it is often because you are sending rich text (which is really html mail) and they are using MS Outlook. Some possible fixes are in this note:
http://homepage.mac.com/thgewecke/woutlook.html
PS Getting rid of all smart punctuation (curly quotes and apostrophe's, special dashes) may also be helpful.

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Apostrophes, quotation marks, dashes causing problems in emails

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