App auto updates are not saving configuration data for these Apps.

I use Junos Pulse to connect to my work office on my iphone and my ipad air.    I am having problems when this App does an Auto Update from the App Store, that I loose all of my configuration settings.   I have co-workers that do not have this problem.  I'm at a loss to understand what settings on my devices are causing this to happen.

now. SEEMS to be working o.k. again. but for how long ?
do iDevices need a pre-update update in order to be able to install and apply an iOS update ???

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