App crash error

Question

hi there
i can not open my i tunes since i upgraded to last version
i use win 7 in my pc
i have this error:
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: iTunes.exe
  Application Version: 12.1.0.71
  Application Timestamp: 54c76235
  Fault Module Name: iTunes.dll
  Fault Module Version: 12.1.0.71
  Fault Module Timestamp: 54c7621b
  Exception Code: c000001d
  Exception Offset: 0000000001503200
  OS Version: 6.1.7600.2.0.0.256.1
  Locale ID: 1033
  Additional Information 1: 31bb
  Additional Information 2: 31bbf84667fe90063d70c4123363743e
  Additional Information 3: ffbd
  Additional Information 4: ffbdea2be37cb57484e3bd049ee06ecb
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please help me to solve it

Answer 1

I too, am having these crashes. Heres what I got
Windows 7 SP1 64bit
Log Name:      Application
Source:        Application Error
Date:          1/31/2015 8:30:01 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      lifeextractor
Description:
Faulting application name: ATH.exe, version: 17.492.0.29, time stamp: 0x54941c4c
Faulting module name: objc.dll, version: 1.528.0.126, time stamp: 0x549407f2
Exception code: 0xc0000005
Fault offset: 0x00006be0
Faulting process id: 0x1c24
Faulting application start time: 0x01d03d5921032541
Faulting application path: C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\ATH.exe
Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
Report Id: 4145359a-a94d-11e4-bc13-00ac33f733d7
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-31T13:30:01.000000000Z" />
    <EventRecordID>37275</EventRecordID>
    <Channel>Application</Channel>
    <Computer>lifeextractor</Computer>
    <Security />
  </System>
  <EventData>
    <Data>ATH.exe</Data>
    <Data>17.492.0.29</Data>
    <Data>54941c4c</Data>
    <Data>objc.dll</Data>
    <Data>1.528.0.126</Data>
    <Data>549407f2</Data>
    <Data>c0000005</Data>
    <Data>00006be0</Data>
    <Data>1c24</Data>
    <Data>01d03d5921032541</Data>
    <Data>C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\ATH.exe</Data>
    <Data>C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll</Data>
    <Data>4145359a-a94d-11e4-bc13-00ac33f733d7</Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Application Error
Date:          1/31/2015 7:46:34 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      lifeextractor
Description:
Faulting application name: iTunes.exe, version: 12.1.0.71, time stamp: 0x54c76235
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x0000000000053290
Faulting process id: 0x1648
Faulting application start time: 0x01d03d53ad4d8cef
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 2fd302be-a947-11e4-bc13-00ac33f733d7
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-31T12:46:34.000000000Z" />
    <EventRecordID>37264</EventRecordID>
    <Channel>Application</Channel>
    <Computer>lifeextractor</Computer>
    <Security />
  </System>
  <EventData>
    <Data>iTunes.exe</Data>
    <Data>12.1.0.71</Data>
    <Data>54c76235</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18247</Data>
    <Data>521eaf24</Data>
    <Data>c0000005</Data>
    <Data>0000000000053290</Data>
    <Data>1648</Data>
    <Data>01d03d53ad4d8cef</Data>
    <Data>C:\Program Files\iTunes\iTunes.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>2fd302be-a947-11e4-bc13-00ac33f733d7</Data>
  </EventData>
</Event>