App Error 523 - Cannot use Dsktp Mngr

Hi All,
I know this question has been asked a million times, but all the responses I see suggest using the Desktop Manager to reload the BB OS. Here's my issue:
I have a Mac with an older OS - 10.4.11 - and Desktop Manager isn't available for this OS. So I cannot connect my Tour to my computer. I'm not sure what to do. I tried removing the battery for a hard restart, but the error is persisting.
The situation: I plugged my Tour in last night before bed, and woke up to this error. The only third-party software I have is the weather channel app and lexulous lite, both of which were dl'ed several weeks ago. This Tour is a replacement that I've had for about two weeks, after I lost my previous BB in a toilet-flushing incident.
I haven't particularly minded not being able to connect my BB to a computer until now. What should I do? Any suggestions? Thanks in advance.
G

Hi and Welcome to the Forums!
There is nothing you can do without being able to tether to some kind of computer. With an older MAC OS and no PC available, you are in the proverbial catch-22. The only solutions are:
Upgrade your MAC OS to a version that is compatible
Get access to a PC that is compatible
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

  • Re: app error 523 reset... PLEASE HELP!!!!

    Hi! Ok, i am totally lost!  My blackberry pearl 8100 stoped living as of this morning at 8 a.m.  I has a white screen with the same message as yours did, "app error 523 reset"  No matter how many times i hit reset, it doesnt RESET!  I have been off work since 6 and online looking for solutions.  I read what the guy told you about yours, but i dont think i understand.  I purchased my bb from someone, and i dont have anything on my desktop manager as some websites say.  I do have the usb that came with the phone.  Please help me if you can.  I cannot afford another cell at this moment and i really like the one i have now.  I have also tried the holding down the alt cap del button; NOTHING.  I JUST WANT MY PHONE BACK.  PLEASE!  SOS!

    Hi and Welcome to the Forums!
    (FYI - we had this split off of a closed thread so that it could receive proper attention...)
    First, you need to take the red out of your posts...please.
    Second, you need to do the following:
    I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything. If you have never installed the Desktop Software to your PC, then skip steps 1 and 2.
    1) Remove your device OS update package from your PC (add/remove programs)
    2) Cleanly uninstall the RIM DTM software:
    KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
    3) Get a fresh download of the RIM DTM software:
    https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
    Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
    KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
    4) Download (to your PC) a fresh copy of your device OS package from your carrier:
    http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    5) Install DTM to your PC
    6) Install (also to your PC), the device OS package
    OK...next, follow this KB (including the other links within the KB) for recovery from the 523 error:
    KB11816 Error "523 app.error.Reset" appears on the BlackBerry smartphone
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • PLEASE help me!!!!! with app error 523

    i cannot figure out what to do here.  i was using my phone earlier today and when i picked it up it had app error 523 reset.  pushed that and it just went back to that screen again.  i took out the sim card, the battery and left it out for a while, put it back in.........well it's not working!  HELP me!  this is the only way i can communicate with anyone.
    Solved!
    Go to Solution.

    Perhaps this will help:
    http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11816&sliceId=SAL_Pub...
    If you find a post here helpful, please consider giving the poster some Kudos

  • Device not initializing and app error 523

    hi frnds,
      bb 8520 stopped working with a white screen and app error 523, as per the support forums I tried to connect the device to my laptop with BB desktop mngr ,the device is getting identified (in device mngr) ,but the desktop mngr goes into a loop showing initializing,I tried to connect my friends working bb8520 and it is connecting smoothly, please help

    Hey Esskaimal,
    Welcome to the BlackBerry Support Community Forums.
    Have a look at the following article on how to force the detection of the BlackBerry® smartphone using Application Loader to reload the OS http://btsc.webapps.blackberry.com/btsc/KB10144
    If the error message still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
    Thank you.
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • APP ERROR 523 & UNCAUGHT EXCEPTION 21

    when i opened my phone it keeps saying APP ERROR 523 RESET then it resets goes to the home screen and UNCAUGHT EXCEPTION 21 come out and then again the APP ERROR 523 i dont how to fix it using the mac. i also cannot update my OS cause the update button doesnt appear in my page. when i plug my phone to the mac the desktop manager opens up but keeps  saying connecting and it enver asked me to update my OS, just my desktop software version. I REALLY NEED HELP CAUSE SOME OF MY FILES ARE IN MY PHONE. i want to wipe everything and just sync it again to restore.

    Hello trixvillanueva,
    The following article should help regarding the "APP Error 523" message you are seeing:
    http://www.blackberry.com/btsc/KB24395
    Cheers,
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

  • BB 8320 showing APP error 523. How do I back up data before installing new os

    Help me pls I'm very desperate> my BB is just over 1 year old. Woke up to find the screen with APP ERRor 523 reset . I've tried all tricks in previous treads without success. Only thing left is to install new os. Trouble is that the BB is not backed up yet. How can I back it up before removing old os and installing a new os

    Hi and Welcome to the Forums!
    Sorry, but it is highly likely that your data is already lost...so there is nothing to backup now. This simply proves the point that there are two kinds of computing device users...those who have lost data...and those who will. Backups before things go wrong are simply not optional.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • App Error 523

    Hey Folks,
    Im in a bit of a bother. 3 weeks ago, i went to goa for a few days off. I had switched off my phone, and when i landed, i turned it on in order to call the hotel. When i did turn it on, i got this white screen which simply said "app error 523" and gave me only one option, to reset. When i did reset the phone, it came back to the same screen, and now......thats all my blackberry does. Its a 8520 by the way. I cant put in my SIM PIN, i cant make a call, i cant plug it into a computer, i cant do anything with it basically. Its just dead.
    SO!!! Since it is still under warranty, i gave it to Jumbo Electronics, hoping theyd be able to fix it up for me. I have specifically asked them to keep my data, because i have business contacts that are vital to my work on there. Now, Jumbo called me up, and said they cant make my phone functional, without reformatting the entire device, and losing all of my data.
    Now, no offence to Jumbo, but i doubt they have the proper expertise to deal with this. As far as i can see, they are just plugging it into a PC and reformatting it like anyone could do.
    Which is why i turn to you guys. Is there any way, any at all, that i can keep my data and use my phone ever again??
    I havent ever backed it up, not that i would remember doing it, but i doubt i have. Is there any way i can fix this up??
    Please please please help me out, im so sick of this. I did nothing wrong whatsoever, and now im losing time, and money i could have been making, as well as a constant headache.
    Appreciate all your suggestions and responses.
    Thanks and Cheers,
    Gaurav

    Hi
    If you have never done a back-up of your device, then you will lose all your personal settings, contacts etc. Reformatting basically means reloading the software which will completely wipe out the data.
    The ONLY possibility is that you have connected to the PC using the Desktop manager or Software and did inadvertantly do a back-up. If you never connected them don't bother trying to find the file, if you did it has the extension .ipd and so is easy to find in a search.
    Otherwise the Jumbo guys are quite right. Sorry.
    Blackberry Best Advice - Back-up weekly
    If I have helped you please check the "Kudos" star on the right >>>>

  • App Error 523 Reset

    Will somebody please help with my BB Pearl 8110 by walking me through
    the complete resolution to this problem?
    It all began by turning itself on and off, on and off.
    I checked for updates an began the update process to v 5?
    Unfortunately it must've turned itself on and off, on and off causing
    App Error 523 Reset.
    I followed other advice like hard and soft reboots? and my BB began
    Blinking 4 times then once repeatedly.
    So after going through, what I thought were the correct steps to recover
    I've once again returned to
    App Error 523 Reset.
    At this point all I want is my BlackBerry back. Forget any personal items
    I once had. I'll start all over again.
    Thanks a bunch for any help and if it helps I will surely post so.
    Scott

    Hello!
    We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
    FYI -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unfortunate that we all missed your post and did not provide any useful responses to you...but, we are volunteers and not paid RIM support folks...sometime we just miss things. But a perusal through these forums will I think show your experience to be abnormal (as far as helpfulness in these forums is concerned). But, yes, I am biased...I volunteer a lot of time here when I can.
    For the benefit of others who search and find this thread, here is the relevant KB for resolving the 523 error:
    KB11816 Error "523 app.error.Reset" appears on the BlackBerry smartphone
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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  • App Error 523- Nothing is working

    Hello,
    I have a Blackberry curve 8310. Nothing is working anymore on my phone. There is this error message : app error 523. When I try to reset, it take 3 minutes of "waiting" with nothing on the screen, until the same message reappear. I also try taking off the battery for 3 minutes and put it in again, still nothing with the same message. I was wondering what can I do, and if nothing work, where can I send to phone for reparation, and how much it will cost for this kind of problem.
    Thank you,

    Greetings, and welcome to the BlackBerry.com Support Forums.
    You have some offending third party application or theme on the device causing the error.
    Option One: IF you know which third party application is causing the error, you can use the command line functions of JL_Cmder to remove the cod file from the device. That is a complicated method but the most simple if you know what to remove.
    Optionos Two: Wipe the device totally with JL_Cmder and reload the Operating System fresh. You will lose ALL data on the device, so I hope you have a recent backup of the device. 
    Read this link for details:
    http://www.blackberryfaq.com/index.php/How_do_I_wi​pe_the_BlackBerry_using_Jl_Cmder%3F
    Do you have a recent backup? Search your entire PC hard drive c: for any file "*.ipd" (disclude the quote marks).
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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  • "App Error 523" on White Screen

    I have plugged my phone into the charger after it had fully ran out of battery, only to watch the handset turn on and inform me of 4 text messages and 20 missed calls seconds before the white screen with the messaged "App Error 523" appears.
    After choosing to reset the same happens only the amount of missed calls has went up by 4. I have tried on various occasions throughout the day and it just keeps addin 4 calls each time before returning to the white screen.
    I have searched the Forums already and do not use Desktop Manager, therefore have no current back up.
    Can you suggest how I remedy this quickly without a full factory reset losing all the information as it is a works phone?
    Any assistance would be appreciated.
    Cheers,
    Neil

    Ok, don't get ahead of me and do something you will regret first, like losing your contacts.
    FIRST, make sure you have the Desktop Software installed, and backup.
    Make sure the backup completes.
    Watch where you save the backup file ("somename.ipd" will be the file format, most likely with today's date on it.
    Once you are sure you have backed up, then you want to wipe the device and reload the operating system.
    You will lose all third party applications, but those can be re-downloaded from the original source.
    You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
    http://www.blackberryfaq.com/index.php/How_do_I_wi​pe_the_BlackBerry_using_Jl_Cmder%3F
    For BBSAK, here is the link: http://bbsak.org/
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • App Error 523 on 8800 WE

    I'm having a major problem here. I was upgrading my Desk Manager and Device Software last night when I got the "App Error 523" message on my 8800 WE. I tried pulling battery out but it went right back to the error message. I tried connecting to the desk manager but it won't recognize the device so it gives me an error message saying that it cannot connect to the device.
    Any help would be greately appreciated!
    I just hope I didn't lose all the information that was on my blackberry.... I'm so dumb... I didn't do a back-up while upgrading!

    Follow this link, let me know
    http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11816&sliceId=2&docTy...
    If I help you with any inquire, thank you for click kudos in my post.
    If your issue has been solved, please mark the post was solved.

  • Unique App Error 523 problem

    I have a BB 8350i
    I installed no new themes or applications and the device was sitting idle and locked.  I pressed a button to check the screen and noticed it first told me "Uncaught Exception Index 37 >=37" and then goes to white screen with "App Error 523 / Reset"  I tried removing battery, and pressing reset many, many times to no avail.
    Now though, when it tries to boot up after reset, I hear my ringtone sound for incoming text message (same ringtone for BB messenger notification, and voicemail) and still goes through the same loop with the uncaught exception and ends ath the app error.
    I've tried hooking the device up to my desktop manager but once the device gets into the error messages, my dm software says it can't connect and freezes..
    I last performed a backup of my device about 2 weeks ago but I'd still really prefer not to have to wipe out my data. 
    Unless I'm mistaken, I understand that I can either wipe out the device somehow (don't know how) and start from scratch with my backup file and hope it works, or replace the device if I can.. ?  Am I right and what is the best way to fix this?
    I tried researching on my own on the internet but couldn't find any other reported problems combining the Index 37 error with the App Error. 

    Sometimes when you download stuff like themes, apps, even updates to yahoo msgr it causes that error code (someone told me its a corrupted file), I had it happen weeks after the update I did. I think BB App World even caused it for me once. I have about 200 phones and this comes up from time to time, if you get that message you have no choice but to wipe, re-install the software, and then use your backup to reset your info (I've tried avoiding it but you really can't). If you really didn't download anything or update anything then I'm not sure what caused it, I just know how to fix it.
    I use JL_Cmder to wipe my devices and then hook the device up to BB desktop mgr and it will tell you that you need an update to your software and will install the newest version of your software for you, then you go back and do a restore.
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    Happy Berrying!
    Well Behaved Women Rarely Make History

  • My BB Flip 8220 giving App Error 523 Reset suddenly and not starting

    Hello,
    I am using BB 8220 Flip with IDEA Service Provided (since I am based in India - Pune). Suddenly, I got the white screen with message App Error 523 (Reset). I searched in the forum for the same and suggested to upgrade my OS as seems its OS is corrupted. But when i search for service provider to download the application, the OS version for 8220 is not available under Asia Pacific -> IDEA listing. Please help me out for the same or let me know if any other service provider download link for 8220 will work or not. Also, please provide me procedure to upgrade my OS. Thank you.

    You can use the operating system from another service provider. Follow the instructions below.
    https://www.blackberry.com/Downloads/entry.do?code=4DD9CEC1C21BC54EECB53786A2C5FA09
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    2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
    3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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  • App error 523 reset (loop);

    Hi! i've got my BBCurve 8520 giving an "app error 523 rest" message everytime i try to switch on..and it gets into a loop with the above message appearing each time at reboot..
    tried the app loader but since the device cannot connect to the computer,not able to get the updation of software done... could anybody help me please!!
    Solved!
    Go to Solution.

    Greetings, and welcome to the forums!
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    http://na.blackberry.com/eng/services/desktop/
    2) On your PC, go to Start > Run, then copy and paste the following line exactly (that means WITH the quotation marks):
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    http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
    Just select the appropriate carrier and network, then select your Blackberry model from the list and download the latest version. Install this download to your PC and follow the above steps again and you should be on the right path.
    "Cats may taste like chicken, but they have more bones than rabbits."
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  • APP ERROR 523 Model Pearl 9105

    Hi Team,
    Since yesterday my phone is showing APP Error 523, and it showing reset, if i click reset also it restarting but again it is showing the same error.
    Could you please help on this and resolve this issue at earliest.
    Regards,
    prashanth

    Hi and Welcome to the Forums!
    Here is a KB that discusses that error:
    KB24395"Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
    Hopefully it contains something useful!
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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