App Error 576 - 4.5 Firmware on BES 4.1.6

Whenever an email is opened the above error message appears and the BB has to be reset. Any ideas why this happens?
Thanks
Angie

hello,
the 576 error has been discussed :
http://supportforums.blackberry.com/rim/search?submitted=true&type=message&sort_by=score&advanced=tr...
please tell us if it solves your issue.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Similar Messages

App Error 576

I have a 8830 World Edition and everytime I try to assign a ringtone to a contact I get the message App Error 576 and the blackberry has to shutdown and reset before it works again. I have looked at the Internet and have been unable to find what the error code means. Hopefully someone can help me correct the problem

Hi there, Not sure if this is still an issue.
I think it may be extra textual info within the MP3 that is causing the crash. similar to the one bypassed by the persistent text setting mentioned before.
If you use a mp3 player like winamp and remove all the text from the file like Artist, album, ear , track etc...
Then give it a go.

BB 8820 app error 576

Handheld OS was reloaded, now when trying to restore connection to the moble network , it displays GSM - edge - EDGE - then fails. app error 576, resets, and I must wait for the reset to clear. been through several tries, tried hard reset by pulling the battery, nogo - same result. Looking for suggestions ..?

Hi All I have had several users hit by the error 576 issue. The organisation I work for use a UK govenment policy that insists persisted text has to be disabled. I have managed to track down the crash to emails containing a gif with hidden text behind it.
Infuriatingly it is not on all devices and I can't every get consistancy between OS version or hardware. The message are usually HTML and cantain a GIF image with hidden details. THe example here crashes 6 devices but not 4 other devices with the same hardware, OS and application versions.
Cheers Ron

App error 204

hey. there was this app in my phone which was not working ...so i deleted it ! after that i rebooted my phne,,,now when i turn my blackberry torch on white screen comes up saying app error 204 ??? plz help me out ... how do i fix it

this thread has a solution to it
http://supportforums.blackberry.com/t5/BlackBerry-Bold/Error-App-204/m-p/1558181/highlight/true#M105...
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Oh no, App Error 523

I've recently changed my firmware to 4.5 and like an **bleep** I tried using a theme that's not supported with the new firmware and got the App Error 523 blues The problem is that my desktop software won't let me erase the theme because it's the current theme for the BB (I'm guessing) and it won't let me do a master reset. I've heard about JL_Cmder but I can't get it downloaded and don't even know if I should use it since this is my work phone. Worse is that since it's my work phone, I have it password protected, I can connect it to the desktop manager just fine and have almost everything backed up already but can't backup again or deleat anything. Any idea how I can get my BB back to normal?

First download the OS on your device and carrier from here
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Afterwards try reloading the OS by connecting the device to your computer, open the Desktop Manager, then go into the Application Loader. This will open a wizard that steps you through reloading the OS onto your device. More detailed steps can be found in here:
http://crackberry.com/blackberry-101-how-install-or-upgrade-new-rim-operating-system-os
If the above doesn't work you can reload the OS in one of the following ways
http://www.blackberry.com/btsc/KB03485
http://blackberryfaq.net/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

App error 606 and can't connect to desktop software either

hello,
today my blackberry (bold 9780) rebooted and once it restarted i got the app error 606, which i can reset over and over again (no help). i've googled and found out there were more people who've come across this problem. there were a lot of suggestions to use the dekstop software to backup and reinstall. but now i can't even connect to the desktopmanager, and the 'update' button isn't working either. i'm using a macbook pro (10.5.8) by the way. what can i do?
thanks.

Hey,
I already had it fixed. I know you can reset it via desktopmanager and there are some problems with new macs. But my mac isn't new (so no 64bit problem) and it wouldn't recognize it begin with. I never found out it had something to do with the fact that i never connected it before.
What I did was go to the store, had it send away.. So blackberry did the reset job for me. I got it back in 4days which made it less **bleep** haha.
I immediately connected it to my mac, and all was fiine.. So some can reset even with an error and some don't.. Hope this says enough.

App error 200 while updating my device software

Could anyone please give me some advice?
I was updating my Blackberry device software and after the update had finished was prompted to restart my system and the phone but my phone has since refused to come on. it keeps showing 'App Error 200' reset
The issue is that my blackberry is loading when the battery is removed and inserted again, but won't log in. After a while a white screen is displayed with the following message: App Error 200 and Reset just below it.
When I select the reset option, the above mentioned process just repeats itself.
My Blackberry desktop application does not even recognise up my phone once it is plugged in again.
please i would appreciate any help to correct this error and regain the use of my phone

i tried this one & it worked
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB10144&sliceId=2&cmd=displayKC&d...
or
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB03901&sliceId=2&cm...

Blue Screen of Death - Smax4pnp.exe app error

When I boot my T61 I get the "Smax4pnp.exe app error" and then later get the BSOD with Invalid_work_Queue_Item or no character string like the previous.
I ran MS Security Essentials and it found two or three Trojans & removed them.
Any idea what is causing this? Is my sound card dead?

A couple of things to try:
Run some other malware detector. Malwarebytes (frree) has done a good job for me. There are others.
Go to device manager and uninstall your sound "card". Reboot and let the driver reinstall. If it doesn't (or if the problem persists) download and install the latest driver and sound app.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Spooler SubSystem App error message when printing

I am having troubles printing with my HP Photosmart C4450 printer. The printer will not finish printing a job and will come up with the "Spooler SubSystem App" error message. The printer remains "frozen" after this message appears on my computer. I have tried uninstalling and reinstalling the printer witht the latest driver, downloading all the associated updates and running the HP Print Diagnostic tool to no avail. The spooler is indeed set to automatic and is started. I am running Windows XP on my computer. Any insight into this problem is appreciated. Thank you.

Have you tried with system PLD?
Thanks,
Gordon

BB 8320 showing APP error 523. How do I back up data before installing new os

Help me pls I'm very desperate> my BB is just over 1 year old. Woke up to find the screen with APP ERRor 523 reset . I've tried all tricks in previous treads without success. Only thing left is to install new os. Trouble is that the BB is not backed up yet. How can I back it up before removing old os and installing a new os

Hi and Welcome to the Forums!
Sorry, but it is highly likely that your data is already lost...so there is nothing to backup now. This simply proves the point that there are two kinds of computing device users...those who have lost data...and those who will. Backups before things go wrong are simply not optional.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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App error 606 reset

I updated by Verizon BB Bold 9650 three days ago to OS 6. It worked fine until this morning when I turned the phone on and received a 102 error on the phone. I performed a re-install of the most recent OS6 using BB desktop software. After installation I received this message:
Your BlackBerry® Device Software is updated and you can safely disconnect your device.
Warnings were encountered during the loading process:
The following modules could not be loaded because their digital signatures were invalid.
    SecurIDLib.cod
    net_rim_bb_diagnostic.cod
    net_rim_bb_file_explorer_library.cod
    net_rim_bb_fileindexservice.cod
    net_rim_bb_medialibrary.cod
    net_rim_bb_media_framework_api.cod
    net_rim_font_european_sff.cod
    net_rim_font_arial.cod
    net_rim_font_courier.cod
    net_rim_font_georgia.cod
When turned on, the phone cycles through several error screens ending with a white screen stating App Error 606 reset, then another screen stating failed task: 'JVM'.
Have tried reloading OS5 software without solution and attempted x3 to reload OS6 with same result.
Any help is greatly appreciated.

I updated by Verizon BB Bold 9650 three days ago to OS 6. It worked fine until this morning when I turned the phone on and received a 102 error on the phone. I performed a re-install of the most recent OS6 using BB desktop software. After installation I received this message:
Your BlackBerry® Device Software is updated and you can safely disconnect your device.
Warnings were encountered during the loading process:
The following modules could not be loaded because their digital signatures were invalid.
    SecurIDLib.cod
    net_rim_bb_diagnostic.cod
    net_rim_bb_file_explorer_library.cod
    net_rim_bb_fileindexservice.cod
    net_rim_bb_medialibrary.cod
    net_rim_bb_media_framework_api.cod
    net_rim_font_european_sff.cod
    net_rim_font_arial.cod
    net_rim_font_courier.cod
    net_rim_font_georgia.cod
When turned on, the phone cycles through several error screens ending with a white screen stating App Error 606 reset, then another screen stating failed task: 'JVM'.
Have tried reloading OS5 software without solution and attempted x3 to reload OS6 with same result.
Any help is greatly appreciated.

App Error 523

Hey Folks,
Im in a bit of a bother. 3 weeks ago, i went to goa for a few days off. I had switched off my phone, and when i landed, i turned it on in order to call the hotel. When i did turn it on, i got this white screen which simply said "app error 523" and gave me only one option, to reset. When i did reset the phone, it came back to the same screen, and now......thats all my blackberry does. Its a 8520 by the way. I cant put in my SIM PIN, i cant make a call, i cant plug it into a computer, i cant do anything with it basically. Its just dead.
SO!!! Since it is still under warranty, i gave it to Jumbo Electronics, hoping theyd be able to fix it up for me. I have specifically asked them to keep my data, because i have business contacts that are vital to my work on there. Now, Jumbo called me up, and said they cant make my phone functional, without reformatting the entire device, and losing all of my data.
Now, no offence to Jumbo, but i doubt they have the proper expertise to deal with this. As far as i can see, they are just plugging it into a PC and reformatting it like anyone could do.
Which is why i turn to you guys. Is there any way, any at all, that i can keep my data and use my phone ever again??
I havent ever backed it up, not that i would remember doing it, but i doubt i have. Is there any way i can fix this up??
Please please please help me out, im so sick of this. I did nothing wrong whatsoever, and now im losing time, and money i could have been making, as well as a constant headache.
Appreciate all your suggestions and responses.
Thanks and Cheers,
Gaurav

Hi
If you have never done a back-up of your device, then you will lose all your personal settings, contacts etc. Reformatting basically means reloading the software which will completely wipe out the data.
The ONLY possibility is that you have connected to the PC using the Desktop manager or Software and did inadvertantly do a back-up. If you never connected them don't bother trying to find the file, if you did it has the extension .ipd and so is easy to find in a search.
Otherwise the Jumbo guys are quite right. Sorry.
Blackberry Best Advice - Back-up weekly
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App Error 523 Reset

Will somebody please help with my BB Pearl 8110 by walking me through
the complete resolution to this problem?
It all began by turning itself on and off, on and off.
I checked for updates an began the update process to v 5?
Unfortunately it must've turned itself on and off, on and off causing
App Error 523 Reset.
I followed other advice like hard and soft reboots? and my BB began
Blinking 4 times then once repeatedly.
So after going through, what I thought were the correct steps to recover
I've once again returned to
App Error 523 Reset.
At this point all I want is my BlackBerry back. Forget any personal items
I once had. I'll start all over again.
Thanks a bunch for any help and if it helps I will surely post so.
Scott

Hello!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
FYI -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unfortunate that we all missed your post and did not provide any useful responses to you...but, we are volunteers and not paid RIM support folks...sometime we just miss things. But a perusal through these forums will I think show your experience to be abnormal (as far as helpfulness in these forums is concerned). But, yes, I am biased...I volunteer a lot of time here when I can.
For the benefit of others who search and find this thread, here is the relevant KB for resolving the 523 error:
KB11816 Error "523 app.error.Reset" appears on the BlackBerry smartphone
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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App Error 602 & "Uncaught exception: Application net_rim_bb_messaging_app(144) is not responding; process terminated"

Hi,
I have spent a whole and very frustrating day trying to solve the following problem and in exasperation I resort to a posting here. Note no changes had been made to the phone prior to the start of the problem.
My Blackberry 9800 Torch freezes on power-up. It can only be ‘unfrozen’ by taking out the battery or, if left alone, after many minutes it comes up with the white screen, ‘App Error 602' and ‘Reset’ which is highlighted. Resetting has the same effect as taking out the battery. After each restart, it goes through the usual security and time checks and then freezes again. However, on rare occasions I got the message “Uncaught exception: Application net_rim_bb_messaging_app(144) is not responding; process terminated”.
Soon after the restart, after the Security Software Verification and on confirming the time/date, there is a very small window of opportunity (literally a couple of seconds) to access the phone. After much trial and error, I discovered that (in Manage Connections) by disabling the Mobile Network and WiFi - effectively putting it into ‘aeroplane mode’ - the device would work, without any problem and indefinitely. Except, of course, I couldn’t access the phone network nor the internet, which isn’t helpful(!).
I have taken this opportunity to do a full back-up on to my PC, through BlackBerry Desktop Software (though I’m not sure this backs up downloaded Apps??). Separately, I've also copied all the subdirectories from the phone’s memory and media card on to the PC, retaining their correct structures (but presumably also copying the corruption causing the problem?).
Any ideas???
- thanks in advance!

The method you are attempting is the automatic method...sometimes it just doesn't work, and you must take control. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

App Error 200

After installing an uodate to PocketGrapes Digital Wine Diary last night I was prompted for a Restart which I accepted. The Restart gets no further than the white line across the bottom of the Blackberry screen which hangs for about 5 minutes and then shows App Error 200. If I accept Reset the process is repeated. If I remove the battery and then replace it the same thing happens.
I have tried to Restart in Safe mode but this does not work.
I have tried to Reload the OS from Blackberry Desktop Software but when I connect my phone, the phone restarts and I get the Error message: "Cannot communicate with the connected device" because it is rebooting. The only way I can stop it from rebooting is by taking the battery out but if I then try and connect my phone I get the same error message bacause the software thinks the battery is flat.
Any advice would be welcome.
Solved!
Go to Solution.

Hello gillalwyn23
Welcome to BlackBerry Support Forums
Do you have a backup of your device ? You may need it .
Refer to this Knowledge Base and try those suggestion :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Please note , this method will data all user data within that device but you'll may be ab;le to get your device back in order , if you have a previous backup or using BlackBerry Protect you can restore it from there.
Additional Information :
KB30100 : "JVM 200" appears on the BlackBerry smartphone.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

App Error 576 - 4.5 Firmware on BES 4.1.6

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