App Error 606

Hello, my blackberry is giving me "App Error 606" with a white screen and "Reset" I reset the phone but nothing happened. I couldn't connect the phone with the Blackberry Desktop software ! How can I fix the problem without losing my data. note: I didn't packup my device ! Another question is if updating the OS will fix the problem, would my files remain the same or everything will be deleted after the update is done ?!

Hi q8fh and littlebird3450
Welcome to BlackBerry Support Community Forums
As you are unable to start you device on safe mode to do a backup as adviced above, so you might loss your data in order to recover your device . Please follow the WorkAround suggested within this KnowledgeBase to Recover your device :
KB23954 : "App Error 606" is displayed on the BlackBerry smartphone.
So please try it and let us know.
Prince
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Similar Messages

App error 606 and can't connect to desktop software either

hello,
today my blackberry (bold 9780) rebooted and once it restarted i got the app error 606, which i can reset over and over again (no help). i've googled and found out there were more people who've come across this problem. there were a lot of suggestions to use the dekstop software to backup and reinstall. but now i can't even connect to the desktopmanager, and the 'update' button isn't working either. i'm using a macbook pro (10.5.8) by the way. what can i do?
thanks.

Hey,
I already had it fixed. I know you can reset it via desktopmanager and there are some problems with new macs. But my mac isn't new (so no 64bit problem) and it wouldn't recognize it begin with. I never found out it had something to do with the fact that i never connected it before.
What I did was go to the store, had it send away.. So blackberry did the reset job for me. I got it back in 4days which made it less **bleep** haha.
I immediately connected it to my mac, and all was fiine.. So some can reset even with an error and some don't.. Hope this says enough.

App error 606 reset

I updated by Verizon BB Bold 9650 three days ago to OS 6. It worked fine until this morning when I turned the phone on and received a 102 error on the phone. I performed a re-install of the most recent OS6 using BB desktop software. After installation I received this message:
Your BlackBerry® Device Software is updated and you can safely disconnect your device.
Warnings were encountered during the loading process:
The following modules could not be loaded because their digital signatures were invalid.
    SecurIDLib.cod
    net_rim_bb_diagnostic.cod
    net_rim_bb_file_explorer_library.cod
    net_rim_bb_fileindexservice.cod
    net_rim_bb_medialibrary.cod
    net_rim_bb_media_framework_api.cod
    net_rim_font_european_sff.cod
    net_rim_font_arial.cod
    net_rim_font_courier.cod
    net_rim_font_georgia.cod
When turned on, the phone cycles through several error screens ending with a white screen stating App Error 606 reset, then another screen stating failed task: 'JVM'.
Have tried reloading OS5 software without solution and attempted x3 to reload OS6 with same result.
Any help is greatly appreciated.

I updated by Verizon BB Bold 9650 three days ago to OS 6. It worked fine until this morning when I turned the phone on and received a 102 error on the phone. I performed a re-install of the most recent OS6 using BB desktop software. After installation I received this message:
Your BlackBerry® Device Software is updated and you can safely disconnect your device.
Warnings were encountered during the loading process:
The following modules could not be loaded because their digital signatures were invalid.
    SecurIDLib.cod
    net_rim_bb_diagnostic.cod
    net_rim_bb_file_explorer_library.cod
    net_rim_bb_fileindexservice.cod
    net_rim_bb_medialibrary.cod
    net_rim_bb_media_framework_api.cod
    net_rim_font_european_sff.cod
    net_rim_font_arial.cod
    net_rim_font_courier.cod
    net_rim_font_georgia.cod
When turned on, the phone cycles through several error screens ending with a white screen stating App Error 606 reset, then another screen stating failed task: 'JVM'.
Have tried reloading OS5 software without solution and attempted x3 to reload OS6 with same result.
Any help is greatly appreciated.

App Error 606 ~ Please Help

Just upgraded to OS 6.0. Deleting unwanted mailboxes > asked to update Email Set Application > did so > BB dies with message...App Error 606, Reset.
What to do?

At this point, you'll need to reconnect to BlackBerry Desktop Software to get anywhere with your phone. Have a look at this article from RIM:
http://www.blackberry.com/btsc/KB10144
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Torch App Error 606 + Can't connect to desktop Manager

Hi,
I was backing up my blackberry torch last night and the connection was disconnected during the backup. When the phone restarted the message "App Error 606" / "Reset" came up. I can't do anything on my phone except for reset it, and pulling the battery does nothing.
When I try to connect it to blackberry desktop software it wont connect... I left it for an hour and it still just said that it was connecting.
I also tried connecting to BBSAK and it couldn't connect there either, so I can't reset it to factory settings. I checked the desktop manager and it recognizes the USB port as connected to a blackberry device but that is about as close as I can get to connecting to anything.
I have a backup of all of my information from before this happened so I don't mind completely resetting my phone, but I have no idea how to do this without being able to:
a) connect it to the computer
b) do anything except reset on the phone
Any help would be great!
Thanks,
Mike

Try in Safe mode, remove last installed 3-th-party appliction, may be it's help you?
Safe mode:
When starting the BlackBerry smartphone, safe mode can be used to prevent third-party applications from running automatically. Safe mode is designed to allow troubleshooting or remove any unwanted applications.
To turn on safe mode, complete the following steps:
Remove and reinsert the BlackBerry smartphone battery.
When the red light-emitting diode (LED) light goes out, press and hold the Escape key as the BlackBerry smartphone is loading. See KB05470 for the location of the Escape key. (The Escape key is located on the right side of the trackball, above the keyboard on the BlackBerry smartphone.Use the Escape key to exit a screen, move back a page in the browser, close a message, or close a menu.)
When the dialog box appears, click OK.
Note: Safe mode is indicated by a safe mode indicator in the BlackBerry smartphone status section of the Home screen.
To turn off safe mode, remove and reinsert the BlackBerry smartphone battery.
Be sure to click Likes! for those who have helped you.
If your query is resolved then please click on “Accept as Solution”.

Orignaly App error 606...help

Device info.
Im with 3, however i did not receive the handset from them. Its a Blackberry torch 9810.
I Assume it was/is running the newest OS, but at this time i cant turn the device on to check.
My desktop software version is 7.1.0.37.
Issue.
My phone a couple of days ago was unexpectedly turned of. When i tried to turn the device back on, it took a long time getting half way through the OS booting loading screen, crashing and starting again. Eventually it got past the loading screen and showed me the app error 606 screen.
Now all the phone does when trying to boot up is get stuck in a loop of the blackberry loading screen, crashes after about 20 seconds, then starts again when the red light comes on. When attempting to connect to the computer using blackberry to usb wire, to reload the OS, it stays contended for about 20 seconds, the same time the phone keeps crashing. It just keep losing power, even though Ive been charing it for a while.
Ive tried following Knowledge base
-KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
-KB20371 BlackBerry Desktop Manager cannot communicate with the connected BlackBerry device
I know i have to reload the OS, however first i need to make sure the blackberry stays connected.
In Knowledge base KB10144 How to force the detection of the BlackBerry smartphone using Application Loader i get stuck on the step where blackberry software can not communicate with the connected device, either click Retry, Update or Cancel, when i click update, then repair, it just says there are no updates available, and a form below where you can enter your email address. Does not repair the phone at all. Is it supposed to open the application loader? I think this is all to do with the fact the phone keeps switching on then off, when either charging or trying to connect to the computer.
Might just be me being an **bleep**. But am i missing something? Ive read a million threads to do with the app error 606, Ive tried for about 2 days now to get a proper connection to the computer, or even just to see the app error screen again. Just always gets stuck on the black berry loading screen.
Any help would be much appreciated.

theotedted wrote:
No other ideas then. Just get a new phone....
Have you tried wiping the device completely? You can skip to step number 5 if you want and see if BBSAK will connect and wipe the device. Then you'll need to come back to step number 3 (you can skip the backup since you can't make a backup at this point.) Another trick is to remove the battery and attempt to connect to the device.
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. It doesn't hurt to do a manual backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. You can get BlackBerry Desktop Software here http://us.blackberry.com/apps-software/desktop/
3. Download the OS file from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Also check the following locations for vendor.xml files and delete any instances of the file:
On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
5. If you're simply updating the OS to a newer version skip this step. If doing a clean OS reload use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to next step.
6. Plug in BlackBerry and double click on "Loader.exe." It's located in c:\program files\common files\research in motion\apploader
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

App error 602 during update

hi,
I was updating my BB 9350 7.1 bundle 921 with the desktop software, after the download and the installation was done; i recieve an "app error 602" message during the rebooting. now my phone does not restart at all and i have tried and triend several times. the desktop softaware does not connet to it. what can i do?
Celeo Osorio

Hi Celeoosorio...
If you want to solve this problem on your Blackberry ... You must download the BBASK.
Also you have the DM (desktop manager) for Windows PC
Have and download the OS to your Blackberry in this case the 9350
BlackBerry Handheld Software v7.1.0.2364 (Multilanguage) by Bluegrass Cellular
Package Version: 7.1.0.2364
Consisting of:
Applications: 7.1.0.861
Software Platform: 5.1.0.606
File name: 9350_9370AMEA_PBr7.1.0_rel2364_PL5.1.0.606_A7.1.0.861_Bluegrass_Cellular.exe
File size: 210.35MB
You should apply wipe + factory reset and Wipe= Error 507
Luego tu proceeds to install OS via Loader
How to Install or Upgrade to a New RIM BlackBerry Operating System (OS) with AppLoader
Source: Crackberry
Regards...
Kudos ** Do not forget to give those people who help and advise you regarding your questions ** Can
Accept as Solution to ** Comments **
@gutijose14
BBM Channels PIN: C0007093A
Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

App error 200 while updating my device software

Could anyone please give me some advice?
I was updating my Blackberry device software and after the update had finished was prompted to restart my system and the phone but my phone has since refused to come on. it keeps showing 'App Error 200' reset
The issue is that my blackberry is loading when the battery is removed and inserted again, but won't log in. After a while a white screen is displayed with the following message: App Error 200 and Reset just below it.
When I select the reset option, the above mentioned process just repeats itself.
My Blackberry desktop application does not even recognise up my phone once it is plugged in again.
please i would appreciate any help to correct this error and regain the use of my phone

i tried this one & it worked
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB10144&sliceId=2&cmd=displayKC&d...
or
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB03901&sliceId=2&cm...

Blue Screen of Death - Smax4pnp.exe app error

When I boot my T61 I get the "Smax4pnp.exe app error" and then later get the BSOD with Invalid_work_Queue_Item or no character string like the previous.
I ran MS Security Essentials and it found two or three Trojans & removed them.
Any idea what is causing this? Is my sound card dead?

A couple of things to try:
Run some other malware detector. Malwarebytes (frree) has done a good job for me. There are others.
Go to device manager and uninstall your sound "card". Reboot and let the driver reinstall. If it doesn't (or if the problem persists) download and install the latest driver and sound app.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Spooler SubSystem App error message when printing

I am having troubles printing with my HP Photosmart C4450 printer. The printer will not finish printing a job and will come up with the "Spooler SubSystem App" error message. The printer remains "frozen" after this message appears on my computer. I have tried uninstalling and reinstalling the printer witht the latest driver, downloading all the associated updates and running the HP Print Diagnostic tool to no avail. The spooler is indeed set to automatic and is started. I am running Windows XP on my computer. Any insight into this problem is appreciated. Thank you.

Have you tried with system PLD?
Thanks,
Gordon

BB 8320 showing APP error 523. How do I back up data before installing new os

Help me pls I'm very desperate> my BB is just over 1 year old. Woke up to find the screen with APP ERRor 523 reset . I've tried all tricks in previous treads without success. Only thing left is to install new os. Trouble is that the BB is not backed up yet. How can I back it up before removing old os and installing a new os

Hi and Welcome to the Forums!
Sorry, but it is highly likely that your data is already lost...so there is nothing to backup now. This simply proves the point that there are two kinds of computing device users...those who have lost data...and those who will. Backups before things go wrong are simply not optional.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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App Error 523

Hey Folks,
Im in a bit of a bother. 3 weeks ago, i went to goa for a few days off. I had switched off my phone, and when i landed, i turned it on in order to call the hotel. When i did turn it on, i got this white screen which simply said "app error 523" and gave me only one option, to reset. When i did reset the phone, it came back to the same screen, and now......thats all my blackberry does. Its a 8520 by the way. I cant put in my SIM PIN, i cant make a call, i cant plug it into a computer, i cant do anything with it basically. Its just dead.
SO!!! Since it is still under warranty, i gave it to Jumbo Electronics, hoping theyd be able to fix it up for me. I have specifically asked them to keep my data, because i have business contacts that are vital to my work on there. Now, Jumbo called me up, and said they cant make my phone functional, without reformatting the entire device, and losing all of my data.
Now, no offence to Jumbo, but i doubt they have the proper expertise to deal with this. As far as i can see, they are just plugging it into a PC and reformatting it like anyone could do.
Which is why i turn to you guys. Is there any way, any at all, that i can keep my data and use my phone ever again??
I havent ever backed it up, not that i would remember doing it, but i doubt i have. Is there any way i can fix this up??
Please please please help me out, im so sick of this. I did nothing wrong whatsoever, and now im losing time, and money i could have been making, as well as a constant headache.
Appreciate all your suggestions and responses.
Thanks and Cheers,
Gaurav

Hi
If you have never done a back-up of your device, then you will lose all your personal settings, contacts etc. Reformatting basically means reloading the software which will completely wipe out the data.
The ONLY possibility is that you have connected to the PC using the Desktop manager or Software and did inadvertantly do a back-up. If you never connected them don't bother trying to find the file, if you did it has the extension .ipd and so is easy to find in a search.
Otherwise the Jumbo guys are quite right. Sorry.
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

App Error 523 Reset

Will somebody please help with my BB Pearl 8110 by walking me through
the complete resolution to this problem?
It all began by turning itself on and off, on and off.
I checked for updates an began the update process to v 5?
Unfortunately it must've turned itself on and off, on and off causing
App Error 523 Reset.
I followed other advice like hard and soft reboots? and my BB began
Blinking 4 times then once repeatedly.
So after going through, what I thought were the correct steps to recover
I've once again returned to
App Error 523 Reset.
At this point all I want is my BlackBerry back. Forget any personal items
I once had. I'll start all over again.
Thanks a bunch for any help and if it helps I will surely post so.
Scott

Hello!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
FYI -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unfortunate that we all missed your post and did not provide any useful responses to you...but, we are volunteers and not paid RIM support folks...sometime we just miss things. But a perusal through these forums will I think show your experience to be abnormal (as far as helpfulness in these forums is concerned). But, yes, I am biased...I volunteer a lot of time here when I can.
For the benefit of others who search and find this thread, here is the relevant KB for resolving the 523 error:
KB11816 Error "523 app.error.Reset" appears on the BlackBerry smartphone
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

App Error 602 & "Uncaught exception: Application net_rim_bb_messaging_app(144) is not responding; process terminated"

Hi,
I have spent a whole and very frustrating day trying to solve the following problem and in exasperation I resort to a posting here. Note no changes had been made to the phone prior to the start of the problem.
My Blackberry 9800 Torch freezes on power-up. It can only be ‘unfrozen’ by taking out the battery or, if left alone, after many minutes it comes up with the white screen, ‘App Error 602' and ‘Reset’ which is highlighted. Resetting has the same effect as taking out the battery. After each restart, it goes through the usual security and time checks and then freezes again. However, on rare occasions I got the message “Uncaught exception: Application net_rim_bb_messaging_app(144) is not responding; process terminated”.
Soon after the restart, after the Security Software Verification and on confirming the time/date, there is a very small window of opportunity (literally a couple of seconds) to access the phone. After much trial and error, I discovered that (in Manage Connections) by disabling the Mobile Network and WiFi - effectively putting it into ‘aeroplane mode’ - the device would work, without any problem and indefinitely. Except, of course, I couldn’t access the phone network nor the internet, which isn’t helpful(!).
I have taken this opportunity to do a full back-up on to my PC, through BlackBerry Desktop Software (though I’m not sure this backs up downloaded Apps??). Separately, I've also copied all the subdirectories from the phone’s memory and media card on to the PC, retaining their correct structures (but presumably also copying the corruption causing the problem?).
Any ideas???
- thanks in advance!

The method you are attempting is the automatic method...sometimes it just doesn't work, and you must take control. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

App Error 200

After installing an uodate to PocketGrapes Digital Wine Diary last night I was prompted for a Restart which I accepted. The Restart gets no further than the white line across the bottom of the Blackberry screen which hangs for about 5 minutes and then shows App Error 200. If I accept Reset the process is repeated. If I remove the battery and then replace it the same thing happens.
I have tried to Restart in Safe mode but this does not work.
I have tried to Reload the OS from Blackberry Desktop Software but when I connect my phone, the phone restarts and I get the Error message: "Cannot communicate with the connected device" because it is rebooting. The only way I can stop it from rebooting is by taking the battery out but if I then try and connect my phone I get the same error message bacause the software thinks the battery is flat.
Any advice would be welcome.
Solved!
Go to Solution.

Hello gillalwyn23
Welcome to BlackBerry Support Forums
Do you have a backup of your device ? You may need it .
Refer to this Knowledge Base and try those suggestion :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Please note , this method will data all user data within that device but you'll may be ab;le to get your device back in order , if you have a previous backup or using BlackBerry Protect you can restore it from there.
Additional Information :
KB30100 : "JVM 200" appears on the BlackBerry smartphone.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

App Error 606

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