App error problem

I took my battery out to reset my phone. Now it won't turn on from a white screen that says App error 532 and a reset button. Every time I reset it goes back to the error code screen. HELP!!!!!!!

Install Blackberry Desktop Manager software on your computer. You can download from www.blackberry.com. Once you have that installed plug up your phone and open the software. Try to update your device to correct the error. If that doesn't work you will need to use a program such as JL Cmdr (Google it) to wipe the device to reset the error.

Similar Messages

Unique App Error 523 problem

I have a BB 8350i
I installed no new themes or applications and the device was sitting idle and locked. I pressed a button to check the screen and noticed it first told me "Uncaught Exception Index 37 >=37" and then goes to white screen with "App Error 523 / Reset" I tried removing battery, and pressing reset many, many times to no avail.
Now though, when it tries to boot up after reset, I hear my ringtone sound for incoming text message (same ringtone for BB messenger notification, and voicemail) and still goes through the same loop with the uncaught exception and ends ath the app error.
I've tried hooking the device up to my desktop manager but once the device gets into the error messages, my dm software says it can't connect and freezes..
I last performed a backup of my device about 2 weeks ago but I'd still really prefer not to have to wipe out my data.
Unless I'm mistaken, I understand that I can either wipe out the device somehow (don't know how) and start from scratch with my backup file and hope it works, or replace the device if I can.. ? Am I right and what is the best way to fix this?
I tried researching on my own on the internet but couldn't find any other reported problems combining the Index 37 error with the App Error.

Sometimes when you download stuff like themes, apps, even updates to yahoo msgr it causes that error code (someone told me its a corrupted file), I had it happen weeks after the update I did. I think BB App World even caused it for me once. I have about 200 phones and this comes up from time to time, if you get that message you have no choice but to wipe, re-install the software, and then use your backup to reset your info (I've tried avoiding it but you really can't). If you really didn't download anything or update anything then I'm not sure what caused it, I just know how to fix it.
I use JL_Cmder to wipe my devices and then hook the device up to BB desktop mgr and it will tell you that you need an update to your software and will install the newest version of your software for you, then you go back and do a restore.
Make sure your BB desktop mgr is the most current version. I don't know the link to get JL_Cmder, it's all over these forums and on the internet too if you do a search. If you don't like JL_Cmder try BBSAK. BTW, you found a great place for help, I've learned tons from the people here and now everyone at work and of course my friends think I know everything about BB...really I just come on here and do a search.
Happy Berrying!
Well Behaved Women Rarely Make History

Hello, okay? On September 13 I bought an iPad and in October bought a game on the app store problem is that when informed the card number dropped normally, but then went on to ask for a new form of payment because one had given any errors, and so not lowe

Hello, how are you? On September 13 I bought an iPad and in October bought a game on the app store problem is that when informed the card number dropped normally, but then went on to ask for a new form of payment because one had given any errors, and so not lowered any other game and not upgraded the already downloaded. I do not know what exactly I have to do, because if informed a new payment method continues with the same problem, checked the card bill and really had given an error, because there was no billed the game. I ask you to verify what happened and explain to me what I need to do, because my single card is Visa's and do not intend to return others to use the services of the App Store.
Thank you for understanding.

I think you need the app store support. http://www.apple.com/support/mac/app-store/contact/ Go there and use one of the methods to contact them about your issue and they should be able to help you out.
This forum isn't checked by Apple employees but is for users to help each other out.
Phil

I am not able to sync some videos and apps onto my iphone 3gs. it shows a sync error: 0xe8008001.i updated it but still i am getting the same sync error problem..please help.

i am not able to sync some videos and apps onto my iphone 3gs. it shows a sync error: 0xe8008001.i updated it but still i am getting the same sync error problem..please help.
aman

Are you using Windows...?

Nokia chat app error. temporary service problem. ...

nokia chat app error. temporary service problem. (Code 403) what can i do?

Hi CLONEDmack
The following problems can cause a connection error:
Loss of network coverage
Network congestion
Invalid or missing SIM card
Incorrect access point name (APN) settings
Incorrect date or time on your mobile device
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

Hanging + App error 200 problem

Hello
I have a Curve 8520 (my brothers) which is a total mess!
The phone is always hanging we can barley use it, I am trying to back up the phone in order to wipe it and update it but I am unable to. Also, i am getting the App error 200.
I have been trying to backup the phone but i am unable as it hangs in the middle of the process!
I need a way to back up the phone (it was never backed up) in order to be able to wipe it, update it and restore it again.
Can someone help?

Hello
I have a Curve 8520 (my brothers) which is a total mess!
The phone is always hanging we can barley use it, I am trying to back up the phone in order to wipe it and update it but I am unable to. Also, i am getting the App error 200

I can't access my Virgin Mail via OS Vista and Firefox 4. Keep getting a Google Apps error saying that the connection is not possible at this time. If I use IE I get no problem?

I can't access my Virgin Mail with Firefox 4 and OS Vista and Win7. I keep getting a Google Apps error. IE is fine.

Hi. Thanks for the rapid response. However I tried it and still no joy. This is the full message:
Google Apps - Server error. We are unable to process your request at this time, please try again later.

App error 606 and can't connect to desktop software either

hello,
today my blackberry (bold 9780) rebooted and once it restarted i got the app error 606, which i can reset over and over again (no help). i've googled and found out there were more people who've come across this problem. there were a lot of suggestions to use the dekstop software to backup and reinstall. but now i can't even connect to the desktopmanager, and the 'update' button isn't working either. i'm using a macbook pro (10.5.8) by the way. what can i do?
thanks.

Hey,
I already had it fixed. I know you can reset it via desktopmanager and there are some problems with new macs. But my mac isn't new (so no 64bit problem) and it wouldn't recognize it begin with. I never found out it had something to do with the fact that i never connected it before.
What I did was go to the store, had it send away.. So blackberry did the reset job for me. I got it back in 4days which made it less **bleep** haha.
I immediately connected it to my mac, and all was fiine.. So some can reset even with an error and some don't.. Hope this says enough.

Blue Screen of Death - Smax4pnp.exe app error

When I boot my T61 I get the "Smax4pnp.exe app error" and then later get the BSOD with Invalid_work_Queue_Item or no character string like the previous.
I ran MS Security Essentials and it found two or three Trojans & removed them.
Any idea what is causing this? Is my sound card dead?

A couple of things to try:
Run some other malware detector. Malwarebytes (frree) has done a good job for me. There are others.
Go to device manager and uninstall your sound "card". Reboot and let the driver reinstall. If it doesn't (or if the problem persists) download and install the latest driver and sound app.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Spooler SubSystem App error message when printing

I am having troubles printing with my HP Photosmart C4450 printer. The printer will not finish printing a job and will come up with the "Spooler SubSystem App" error message. The printer remains "frozen" after this message appears on my computer. I have tried uninstalling and reinstalling the printer witht the latest driver, downloading all the associated updates and running the HP Print Diagnostic tool to no avail. The spooler is indeed set to automatic and is started. I am running Windows XP on my computer. Any insight into this problem is appreciated. Thank you.

Have you tried with system PLD?
Thanks,
Gordon

App Error 523 Reset

Will somebody please help with my BB Pearl 8110 by walking me through
the complete resolution to this problem?
It all began by turning itself on and off, on and off.
I checked for updates an began the update process to v 5?
Unfortunately it must've turned itself on and off, on and off causing
App Error 523 Reset.
I followed other advice like hard and soft reboots? and my BB began
Blinking 4 times then once repeatedly.
So after going through, what I thought were the correct steps to recover
I've once again returned to
App Error 523 Reset.
At this point all I want is my BlackBerry back. Forget any personal items
I once had. I'll start all over again.
Thanks a bunch for any help and if it helps I will surely post so.
Scott

Hello!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
FYI -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unfortunate that we all missed your post and did not provide any useful responses to you...but, we are volunteers and not paid RIM support folks...sometime we just miss things. But a perusal through these forums will I think show your experience to be abnormal (as far as helpfulness in these forums is concerned). But, yes, I am biased...I volunteer a lot of time here when I can.
For the benefit of others who search and find this thread, here is the relevant KB for resolving the 523 error:
KB11816 Error "523 app.error.Reset" appears on the BlackBerry smartphone
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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App Error 602 & "Uncaught exception: Application net_rim_bb_messaging_app(144) is not responding; process terminated"

Hi,
I have spent a whole and very frustrating day trying to solve the following problem and in exasperation I resort to a posting here. Note no changes had been made to the phone prior to the start of the problem.
My Blackberry 9800 Torch freezes on power-up. It can only be ‘unfrozen’ by taking out the battery or, if left alone, after many minutes it comes up with the white screen, ‘App Error 602' and ‘Reset’ which is highlighted. Resetting has the same effect as taking out the battery. After each restart, it goes through the usual security and time checks and then freezes again. However, on rare occasions I got the message “Uncaught exception: Application net_rim_bb_messaging_app(144) is not responding; process terminated”.
Soon after the restart, after the Security Software Verification and on confirming the time/date, there is a very small window of opportunity (literally a couple of seconds) to access the phone. After much trial and error, I discovered that (in Manage Connections) by disabling the Mobile Network and WiFi - effectively putting it into ‘aeroplane mode’ - the device would work, without any problem and indefinitely. Except, of course, I couldn’t access the phone network nor the internet, which isn’t helpful(!).
I have taken this opportunity to do a full back-up on to my PC, through BlackBerry Desktop Software (though I’m not sure this backs up downloaded Apps??). Separately, I've also copied all the subdirectories from the phone’s memory and media card on to the PC, retaining their correct structures (but presumably also copying the corruption causing the problem?).
Any ideas???
- thanks in advance!

The method you are attempting is the automatic method...sometimes it just doesn't work, and you must take control. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

App Error 200

After installing an uodate to PocketGrapes Digital Wine Diary last night I was prompted for a Restart which I accepted. The Restart gets no further than the white line across the bottom of the Blackberry screen which hangs for about 5 minutes and then shows App Error 200. If I accept Reset the process is repeated. If I remove the battery and then replace it the same thing happens.
I have tried to Restart in Safe mode but this does not work.
I have tried to Reload the OS from Blackberry Desktop Software but when I connect my phone, the phone restarts and I get the Error message: "Cannot communicate with the connected device" because it is rebooting. The only way I can stop it from rebooting is by taking the battery out but if I then try and connect my phone I get the same error message bacause the software thinks the battery is flat.
Any advice would be welcome.
Solved!
Go to Solution.

Hello gillalwyn23
Welcome to BlackBerry Support Forums
Do you have a backup of your device ? You may need it .
Refer to this Knowledge Base and try those suggestion :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Please note , this method will data all user data within that device but you'll may be ab;le to get your device back in order , if you have a previous backup or using BlackBerry Protect you can restore it from there.
Additional Information :
KB30100 : "JVM 200" appears on the BlackBerry smartphone.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

App Error 603 Reset

Everything I have read posted re: this error is useless to me I have a Boostmobile BB Curve 9310 and haven't added any apps for awhile and all of a sudden the phone rebooted and instead of going to the home screen it went to a white screen with the error message " App Error 603"Reset, the only option you have is to reset and it just does the exact same thing. the posts as well as Blackberry's tech info on this state this is caused by a Java driven app that has created the problem and that the phone needs to have the OS reinstalled, sounds good but this error on my phone bars the usb cable from seeing the phone as it normally would, so since you can't see the phone you can't modidy, or delete anything much less re-install the OS, there is another post that suggests the use of the BBSAK program to reload the OS, same problem the program doesn't see the phone so NO CIGAR. Why is it that RIM doesn't have its techs working on this issue ??? Obviously its not an isolated problem.

Hi and Welcome to the Community!
I do not see that you have yet tried these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
You might also need to, instead of the web update site, install the Desktop Software and your BB OS package to your PC:
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now try the various tricks listed above and see if you can get your OS reloaded to your BB.
If things remain problematic, you may also want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

App Error 523- Nothing is working

Hello,
I have a Blackberry curve 8310. Nothing is working anymore on my phone. There is this error message : app error 523. When I try to reset, it take 3 minutes of "waiting" with nothing on the screen, until the same message reappear. I also try taking off the battery for 3 minutes and put it in again, still nothing with the same message. I was wondering what can I do, and if nothing work, where can I send to phone for reparation, and how much it will cost for this kind of problem.
Thank you,

Greetings, and welcome to the BlackBerry.com Support Forums.
You have some offending third party application or theme on the device causing the error.
Option One: IF you know which third party application is causing the error, you can use the command line functions of JL_Cmder to remove the cod file from the device. That is a complicated method but the most simple if you know what to remove.
Optionos Two: Wipe the device totally with JL_Cmder and reload the Operating System fresh. You will lose ALL data on the device, so I hope you have a recent backup of the device.
Read this link for details:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
Do you have a recent backup? Search your entire PC hard drive c: for any file "*.ipd" (disclude the quote marks).
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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App error problem

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