App error VC003 - iPhone only

Hello,
I have been using the BT sport app successfully for months, on my iPhone (occasionally I use the website with my laptop).
Recently I bought a tablet (Samsung), so I started using the app on the tablet, all good as well!
But in the last couple of weeks, the app doesn't work anymore on my iPhone. It says:
"Error - Sorry,BT Sport is only available in the UK. (VC003)"
which is obviously an error, because I am connected with my home wifi (in the UK, using BT broadband) and I can use the app with my tablet and stream BT sport online with my laptop just fine.
I have already tried:
- to switch on the localization service, general and specific for the app
- to logout and login
- to reboot my iPhone
- to delete and re-install the app
Always the same problem...
Is it a know bug? Any suggestion on how to fix it or workaround?
Thanks,
Andrea

Hi foxgaucho,
Welcome and thanks for posting. Have you had a look here for help with the VC003 error message? Take a look and let us know how you get on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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