App failure after OS upgrade- support options? PSE-6 Prem-4

Question

I use Adobe Photoshop Elements 6.0 and it's companion video app, Adobe Premiere 4.0, and I run MS Vista HP.
I recently updated my operating system to Service Pack 2 (SP2). When the upgrade was installed, as usual there were many glitches that needed tweaking, but the worst was my Adobe apps. Both of the above named apps, came back with the same error "cannot start, reinstall program".
After the initial error message, future attempts to start either app were not answered. Nothing happened. Reviewing the status in Task Manager showed that the apps were both running, but neither was actually visible or operating, just eating memory while standing idle.
After reviewing the forums and knowledge bases and finding nothing on this problem, I contacted Adobe Support via Chat (the only method available) and after a long drawn out process of locating my registrations for these apps, I was told that I had  to back to  the original retailer where I bought them, several years before. The only other option was of course to BUY the latest versions from Adobe. Even if I had any recollection of where i bought it, I can only imagine how that conversation would go! The original disks were 'somewhere' but I just moved and lord only knows where they were put until all is unpacked! One would think if one had the serial numbers, that downloads or better yet, repair files, would be available to registered users, but NO!
My original software worked fine, so no reason to spend more money in this economy, I just needed to get them working to finish a project with a deadline rapidly approaching. As I was working with PSD files, no other application would help me finish my project, so I had to get something. Perusing the Adobe website I found the trial versions of Adobe PSE 8.0 and Premiere 6.0! Great, I thought, this should work to finish my project and hopefully I would find my original software before the expiration date of the trial software!
With ever faithful 'Murphy' standing by for the install, I got the message "Trial period expired. Please enter serial number". This happened with both apps, and the only thing I could figure s that I probably downloaded these before and there was some embedded snitch file that would not allow me to run it again. But... Murphy must have gone out for coffee, because in a moment of inspiration, I went back to my original apps and clicked on the icons... You guessed it, both apps were restored to full operation!
So this is why I am writing this to the forum. I found a fix that Adobe either does not know, or won't tell. Whatever files went missing or corrupted during my upgrade were re-installed into the Adobe 'common' folder, restoring my original apps. If these files could be identified by Adobe techs, they could be made available for download to repair these issues without the run-around, and without making customers spend more money, the mark of a reputable software manufacturer.
The only thing I do  not know for sure, and until I find my original disks I do not intent to investigate, is whether or not the original apps will continue to function if I uninstall the trial versions to get my disk space back,s they do not work and only take up space. I will investigate the Adobe folders and see if I can identify which files were installed with the trials, and if they may be affected by an uninstall. Sometimes the uninstaller apps are intuitive enough to know that certain files are in use by another application,and will not be included in the uninstall. But I am not going to test this theory until find my original disks!
Please pass this info on to your friends who use MS Vista and PSE 6.0 & Prem 4.0

Answer 1

It's Ok.
Now I have:
$ cat /etc/issue
Oracle Linux Server release 6.4
No any problem.