App frozen on download
downloaded cut the rope over a week ago. Just sitting in the update section with installing on it. It is not fully downloaded and I cannot access it to do anything
Thanks, but frozen screen negates this. The download was not at my request, but at an iPhone update & giving me the opportunity to download 4 apps at no cost.
Per a suggestion elsewhere here, I powered off, i.e., holding power & home buttons simultaneously, got the Apple logo, entered the App store and the freeze was gone, and the offered downloads nowhere to be found on my phone. Well, at least App store is available again.
Similar Messages
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3xapps frozen for days, just showing message "waiting" how do I get them going again
Maybe one of these suggestions will work for you. They have worked for others in the past.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.
If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad. -
can't delete them, can't use them, can't sync them - what do I do to get rid of them? please. ipod touch 4g
- Try a reset. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Try downloaong on your computer and then sync
- Restore from backup -
I have a 3rd party app that will not delete. I've tried via iTunes and the App Store but to no avail. I've hard reset my iPad, signed in and out with different Apple ID's but the app remains frozen (mid-download) and I can't get rid of it to reinstall it afresh. Any suggestions ? The developers haven't got a clue how to fix this. I'm the only person with this issue it seems.
Your compliments made my Thanksgiving day and left me speechless. Thank you. Have a Happy Thanksgiving.
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My mom has Ipad 3, when she reboot her ipad all the apps frozen. She has to download an app to make it work again. Is it a manufacture default or just the problem with the OS?
Read this article about troubleshooting downloaded apps from the app store. I think this might answer your question. If I understand you correctlty that is.
http://support.apple.com/kb/TS1702
If this happened as a one time occurrence, this may be what happened.
3. Install another app from the App Store
If none of your user-installed apps will launch, there could be an issue with Apple ID authorization. Download and install a free (or paid) app that isn't already installed on your device to reset this information. You could also remove an app from your iOS device and download it again from the App Store or sync the app from your computer. -
My iTunes/movies and my apps will not download and they appear to be frozen. Any suggestions please to resolve these issues? Thanks
Try and download with iTune (computer) and sync to iPad.
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When I click Facebook (or any other app) to download a 'waiting' icon appears but the app never downloads.
Help!
Cheers,
NickIf there are multiple apps trying to download at once, only one can download at a time and the rest say "Waiting" until it is then their turn. Try this. Double tap the icon of the Waiting app, and it should resume the download.
How to Solve the Problem of An iPad App Download Stuck on “Waiting”
http://ipadacademy.com/2012/06/how-to-solve-the-problem-of-an-ipad-app-download- stuck-on-waiting
How To Get Rid Of Your iPad App Download Frozen Problem
http://www.sidelineapple.com/how-to-get-rid-of-your-ipad-app-download-frozen-pro blem-and-not-lose-years-of-your-life-video/
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
Another thing to try - Turn the iPad Off & then back ON.
If that doesn't work:
• Log out of your iTunes store account. Go to Settings > Store > Sign Out Then press the Home button.
• Then press and hold the Home and Sleep buttons simultaneously and don't release them when it brings up the Turn Off screen; keep holding them until the Apple logo appears.
• After restart, the Waiting should be gone.
Cheers, Tom -
recently my phone updated to ios 7, it wont let me sign into my iphone app store to download apps,i click on an app i want and it just clicks but doesn't start to download, i can see thats its not signed in so i tried to re set up my account under the app store in settings , but its just a grey area and wont let me click to input any information. this happened right after i updated my phone, any help?
Hi SarahHannah,
If you are having trouble activating iMessage, this article contains relevant troubleshooting steps:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Take care,
- Ari -
Hi. My itunes library is in current 10.5.2 but my old ipod touch 4th or 3rd gen is not updating at all its still in current 4.2 and there is some apps i cant download that requires a 4.3 update but in my itunes it wont. Please help!
Are you sure you have a 4g/3g iPod? If you don't have a camera, it's definitely not 4G. If it has no camera and is 8 or 16 Gb it is a 2G and can't go beyond 4.2.1.
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iPad app ,won't download suggestions
Hi IAndrewD,
Several issues have encountered this issue. We've seen it in some of our reviews on the app store and on our support email list ([email protected]). So far, everyone who's contacted us has been able to successfully update after verifying that their network connection was working and restarting the download.
Please try the following:
1) Make sure wifi and/or cellular data are turned on
2) Test to be sure your internet connection is working by opening safari and browsing to a website (like www.adobe.com).
3) Single tap the app’s icon on the home screen and it will pause the download. Now go back to the iTunes Apps store, switch to the “Updates” screen and click “Update” to resume the download.
4) If this doesn't work, go to Settings -> iTunes & App Stores and tap the Apple ID to sign-out. Restart the iPad, go back to Settings -> iTunes Apps Store and sign-in. Tap the waiting icon to update the app.
I'd also be happy to work with you on our support email alias or by phone if you email [email protected]
Thank you!
Pat -
I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system? If they could not do it right the first time I do not have much faith in their advice.
Assuming you've done a system wide search for it including the Applications folder and it's not there......
I think you will need to address this with them - did you pay them for the application? Or was your purchase price to include it? And the question(s) to ask them:
If the app store states that it has been downloaded, ask them where it is and which Apple ID they used. (the store keeps track of Apple IDs and machine IDs on everything you download).
I have absolutely no faith in their advice; however, in this case, it's not so much technical advice, but an answer to your questions: you paid for something and it appears not to be there. -
Certain music pieces and apps won't download from my iPod to iTunes on my MacBook
I want to put what is on my iPod on my new MacBook, but certain pieces and apps won't download because my computer isn't authorized (so it will delete it from my iPod if I sync), but when it asks me to authorize it it uses an old Apple ID that doesn't exist anymore and to which I do not have access. Any ideas how to fix this? I just want to be able to sync my iPod with this computer without worrying about losing anything.
Check out this article:
iOS: How to transfer or sync content to your computer
Read the "iTunes and App Store Content" section, especially the "Transferring purchased content" link there. -
My apps won't download and I have tried everything from restarting my phone to restoring my phone. Also tried to update my apps but since I changed my apple id because my old one had billing issues, I deleted all the apps trying to download them with the new apple id but nothing is working!!! PLEASE HELP!!!!! I have no apps!! Also my phone is updated so that's not the issue either.
See if this helps:
Downloading apps stuck on waiting...: Apple Support Communities -
My apps won't download to my iPad but will to my phone. When I put it my password, it just stops and won't do anything else????
Unless you have a copy of the iPod backup file from the previous computer installation you are out of luck. If yo have that file move it to your computer and restore the iPod from that backup. Otherwise, you will have to restore the iPod to factoery defaults/new iPod and lose all your app date. That is the way it is since the iPod sees the computer as a new computer/iTunes library. That backup file is located:
Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\ -
How can i Sign back in the App Store to Download apps
Hi Who\'s doza,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden
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