App has frozen after trying to download folio

Hello all,
I was contacted by a customer who has been trying to download one of our large folios (around 100MB in size and over 1200 "pages") for the past 3 days. It it a multi-folio app. Her app has since locked and she can no longer view previously downloaded folios. Internally, we have successfully downloaded the folio on iPads, iPhones, iPods and and an Android tablet without any issues. What course of action should she take to resolve this issue? She did not say what version of the iPad she is using but we did test it on an iPad 1 & 3 without any issues. It was created in V26. Any help and/or suggestions would be appreciated.
Thank you,
Terry

I was able to solve this by fixing the certificates as described here;
http://b.rthr.me/wp/?p=356
It took a little toggling to get it set, but it worked.
If you search there are several other options to fix this that are more common fixes. Search "app store blank screen fix"

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