App in Käufe - wenden Sie sich an den Apple support
Hallo!
Ich wollte mit meinem iPad ein app in Kauf "clash of clans" tätigen.
Hier bekomme ich die Meldung, dass mein Kauf nicht abgeschlossen werden konnte.
Ich solle mich an den Apple support wenden...
Kann mir jemand helfen?
Danke :-)
Jan
Gleiches Problem beim iPhone. Musik, Apps konnte ich alles kaufen, nur In-Apps nicht mehr.
Wenn man die In-App-Käufe selbst auf seinem Gerät deaktiviert hat (beim iPhone: Einstellungen => Allgemein => Einschränkungen) sollte man sie aktivieren. Wenn es daran nicht liegt, kann man selber daran erstmal nix machen! Dann hat man die Möglichkeit entweder den iTunes-Support eine Email zu schreiben und schildert das Problem (https://expresslane.apple.com/Issues.action) oder man ruft die Hotline an. Ich rief bei der Hotline an, da ich lange keine Bestätigunsmail hinsichtlich meiner Anfrage bekommen habe. Nachdem der erste Mitarbeiter recherchiert hatte, wurde ich zur zuständigen Abteilung durchgestellt. Er benötigte die Account-ID zur Sicherheit und hat etwas im System umgestellt, dann hieß es 30 Minuten warten und alles lief wieder
Der nette Mitarbeiter meinte, dass so etwas hin und wieder vorkommt vor allem beim Wechsel zu einem neuen Gerät (bei mir der Fall: von iPhone4 zu 5). Laut Aussage des Mitarbeiters wird bei iTunes irgendwas blockiert und muss wieder freigeschaltet werden. Apple ist das Problem bekannt und es wird nach Lösungen gesucht! Laut Auskunft des Mitarbeiters soll es aber auch nach einiger Zeit vonn alleine wieder gehen. Wie lange das ist, weiß ich nicht!
Ich hoffe ich konnte helfen
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