App install failure, greyed out icon on desktop

Hi
I have just tried to download the keynote but in the process of it installing I tried to drag it to the dock. This has now caused it to be greyed out with the install bar in front of it, but wont do anything.
How do I get it to complete install? It shows in the purchases on app store that it has downloaded too.
I am brand new to mac and would really appreciate some help on this.
Kind regards

There are two ways to recover from this condition.
1. Select
Store ▹ View My Account
from the App Store menu bar, then select View hidden purchases. Stop or resume the download.
2. Open LaunchPad and find the icon of the app you're trying to install. There will be a small progress bar below it. Click the "X" to stop the download.

Similar Messages

HT1222 Can't install- box greyed out? Can anyone help, please?

Can't install- box greyed out? Can anyone help, please?

Well, I don't understand this any more than when I posted, but it seems that it's the Animation codec that is the culprit. If I export using DV, there's no problem conforming to 24. Anyone have any ideas why that might be the case?

App store update greyed out says waiting, app store update greyed out says waiting

app store update greyed out says waiting, like this for 4 days
Message was edited by: plunk1016

The button on the top of the device. http://www.youtube.com/watch?v=zAeCSj0qAoM

Trying to install iLife 06 on MacBook Pro. Apps to install are greyed out.

I transferred all my files from a G4 PowerBook 17" to a MacBook Pro 17" just recently and accidentally overwrote the Universal Binary version of iLife that came installed on the MacBook Pro with the PowerPC version of iLife. I called Apple and they said to delete the old apps and then reinstall the new apps from the iLife 06 DVD if I can.
I have the install DVD, but when I go to "Customize" and attempt to install the apps, it greys out the main apps (iTunes, iPhoto, iMovie HD and iDVD).
When I go to "Easy Install" it offers an "upgrade" option. I have since deleted the apps and there is nothing to upgrade.
Please help me! Thanks!
MacBook Pro 17 Mac OS X (10.4.9)

Open the /Library/Receipts/ folder, move any receipts related to iLife and the iLife applications out of the folder, and try installing iLife again. Regardless of whether or not the installation was successful, move back any receipts which weren't recreated and throw away the ones which were.
(21589)

Apps on itunes greyed out. How do i reload them on to my iphone 3GS after installing ios 5?

After upgrading the software to iOS 5 on my iPhone 3GS it reinstalled all my musis, videos and podcasts but won't sync my apps. When I go into iTunes to manually sync them the App part of iTunes t greyed out and not accessible. Does anyone know how to fix this?
I have disconnected my iPhone 4-5 times and restarted iTunes, but this is not working.
Thanks.

Ok, Mr.Chuffy and.....me !? i found the answer : https://discussions.apple.com/message/15976602#15976602
it's good again

Sophos stopped working message, greyed out icon and On-Access Scanning disabled

Hi, I've started to get an error message from Sophos saying that Sophos has stopped working, the icon in the menu bar is greyed out and the On-Access Scanner is diasbled. I've opened preferences to turn the scanner back on but just get "stopping". I've uninstalled Sophos and re-installed as this issue has occured a number of times. OSX 10.10.4 and SAV 9.2.7

Hi DJJD,
Sorry, I started a reply yesterday but I just noticed now I didn't actually post it.
The first thing I wonder is, have you tried uninstalling and reinstalling? It sounds like your install is pretty broken, so that will likely be your fastest fix. To do that, follow the steps below:
1. Browse to this page and download a new copy of the installer (Click "Get Started" and follow the prompts)
2. Use the "Remove Sophos Antivirus" app to uninstall. You will find this in finder under Applications > Remove Sophos Antivirus
3. Restart your Mac 4. Double-click the install app you downloaded in step 1 (The file is called savosx_he_r)
5. Follow the on-screen prompts until the install is complete
Hopefully that will get you back up and running, but if you have any questions don't hesitate to let us know!

Sync Apps tab all greyed out...

In iTunes 10 Apps tab, none of the options can be selected, they are all greyed out. The Sync Apps box is ticked but greyed out and unclickable.
I restored my my iPhone 3G earier today because I had my iPhone replaced at the Apple Store. Since then, every time I connect my iphone to iTunes this occurs, all the applications I already have appear in the box like normal but in grey; I cannot tick or select them... All the other sync functions work perfectly (eg. music, photos, podcasts etc...).
How can I fix this? I tried resetting my iPhone, restarting the computer and turning off restrictions and but all to no avail.

This has happened to me, too. The app icons won't load in the Synch Apps tab. They're all the same, gray, generic icon. The check boxes are really stubborn. I finally got a check mark to appear in a check box, but couldn't un-check it.
Off topic:
While trying to check and un-check an App on that Synch Apps list, I discovered that if you double-click on one of the app names in that list, the large image of the iPhone page, will change to show you where on your phone, that app is located... Handy if it's in a folder somewhere. Also found out that you can drag an app icon from your list of apps (the grid view of all of your purchased apps, accessible in the sidebar) to the name of your connected iPhone (listed in the iTunes sidebar) that dragged app will install on the iPhone...

All the apps that I have downloaded are "waiting" and whenever I try to sync apps on my computer with my phone, the apps section is greyed out and won't allow me to do anything. I have tried restoring to factory settings but it didn't work.

How can I access my apps? They are all greyed out in itunes. I have tried restoring my iphone to factory settings but that didn't work. I have a feeling it may have something to with the restrictions settings on my phone restrictions are on) but it won't allow me to change the restrictions without putting in a passcode. I don't remember ever having a passcode and after several attempts have not been able to get the right code.
Also. on my phone, in settings, personal hotspot, iCloud and Twitter are greyed out. And, the App Store icon is missing from my screen as well.
Can anybody help me with this?
Thanks

yep, unfortunately can't reset without the passcode either.
With regards to doing a restore, do you mean:
open itunes on my computer
click on my device on the left
go to the device summary
click restore
it then asks if i want to back up before i restore (to which i say no)
then it asks me if i'm sure I want to restore to factory settings and that all of me media and data will be erased and replaced with the newest version ( to which I say yes)
then it takes about 90 mins to do this but when I look at my phone, everything is exactly the same.
Am I missing something? Obviously I'm technologically challenged, but I HAVE to get to the bottom of this!

App store id greyed out for updates?

Hi i have a problem with the app store and that problem is i go to update my apps and it has a user id that it wont let me change to the one i normally use(the ones thats there is greyed out and i cant change it) ,i have had no problem with this prior whether its updating or downloading new apps.i would like to fix this issue to i can add some updates.thanks for your time and have a great day.(i can still install apps amd sign in normally with the exception of updateing the osx apps)
OS X Mavericks (10.9.1)

You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
Quit and relaunch the App Store. Test.

HT5361 I have Snow Leopard on my late model IMac. I downloaded Mountail Lion and paid for it from the Mac Store. It will not install. It takes me through several pages and then button to install is greyed out. A message that this disc is used for Time Mac

I have a late mode IMac 27" running Snow Leopard. I downloaded Mountain Lion from the Apple Store and paid for it. When I trie to install it took me through the first few pages of installation such as agrreeing to terms and the Lion Page showed up asking where I wanted to intall Mountain Lion. The install button was greyed out. I also had a message this disc is used for Time Machine. I had no other disc to choose from. Time Mahine was in the OFF position. I tried hooking up an external drive and tried using it as th Time Machine Backup. That did not work and it also said this disc is used by Time Machine. I have read of several other cases like this but have found no solution other than doinh a complee wipe of the hard drive and doing a reinstall which I really want to avoid if I can.

Look at the root of your hard drive for a folder called Backups.backupdb.
Or, a sparse bundle disk image for one of mobile computers that might have tried to back up to your Mac.
If you have those, remove them and try again.

TS3899 Custom Domain of Gmail account(google app for business) greyed out(disabled) in iOS7 mail for no reason.

Dear guys,
I have a free/standard version of google app for business with @simmonstaiwan.com.tw as our domain. One of our user's email account one day suddenly cannot access her email account that was already setup in iOS 7 mail app. Only her company gmail acct grey out, her other personal email accounts are working just fine.
First, I thought it was her iPhone5's issue. Therefore I tried to remove the email account and re-added it back. No work. So I thought maybe it's the custome domain gmail account issue. So, I added her email account to my iPhone4s with iOS7 with correct account name and password. Still not working, the account added successful and is enable, but I just cannot click into or onto that account and see any emails. That account name just greyed out for no reason.
So, I grab an iPad with iOS6 on it and added that account onto the machine. It worked!! Looks like that email account(gmail) only worked on iOS6 device but not iOS7. May I know maybe what really caused this to occur?
Any comments or suggestions or thoughts are very welcome and will be helpful for me to debug.
Best Regards,
Jay Lin

You set it up, and you failed to distinguish between the SMTP servers or assign the correct one to your copy of Mail (it doesn't actually know which is which, you need to inform it)
Open Mail>Preferences>Accounts (NOT Mail>Accounts) and go down to the SMTP server list, choose the correct server for each account then check the box that says 'Use Only This Server' for each account.
This is not automatic, you get to choose and if you don't then this will result.
Remove the non functional ones.

"Check for updates" in Apps-Section is greyed out

Hi,
i recently have a problem when trying to update my Apps via iTunes.
When i navigate to Library --> Apps (Left side bar) the "Check for updates"-Button/Text in the right bottom corner is greyed out. So i can't update my apps via iTunes.
But there are definitely App-Updates available --> Updating directly from my iPhone works (But i don't want to load very big apps via mobile internet).
What i tried (without success):
1. Reinstall iTunes
2. Temporary deleteting all apps from my iPhone
I'm curently using iTunes 10.6.1.7 under Windows 7 Professinal 64 Bit.
Has anyone the same problem or can put me in the right direction.
Thanks in advance.
Regards
Florian

Edit:
     The following discussions didn't help me:
          - https://discussions.apple.com/message/13223372#13223372
          - https://discussions.apple.com/message/15004155#15004155
          - https://discussions.apple.com/thread/2645935?start=90&tstart=0

How do i access greyed out icons on my macbook?

i just bought a brand new macbook but some icons in my system prefrences are greyed out and i have no access to them at all. does anyone know how to fix this problem?

Typically, icons are that are greyed out are "locked" to prevent unauthorized users from making changes. There is usually a little "lock" icon somewhere in the preferences which you would click to unlock the preferences. You'll usually be prompted to enter your password in order to unlock.

IPhone Mail app send button greyed out

I have a new iPhone 6 plus with a single IMAP mail account. I can receive mail and reply to mail that's been sent to me but when I start a new mail item the send button is greyed out.
My mail server settings are correct and I've tried reentering the SMTP details, resetting the network settings and restarting the phone. I've tried sending to different addresses and always include a subject and text in the body but the send option never becomes available.

Open Mail Preferences/Accounts/Account information. In the box for the Outgoing Server, I suspect None is selected? Make a selection of the correct SMTP, and that should resolve.
Ernie

Desktop app startup GUI Grey out using JDK1.5 using -Xmx1152m

Hi,
We have a desktop swing app which works with JVM max heap size -Xmx1152m in JDK 1.4.2 without any problems. But using JDK 1.5, the GUI shows up in GREY and not repaint itseld even if we force repaint by minimising or being another windows over it.
However, there is no problem if we reduce the -Xmx size from 1152m to about 512m and this problem does not show up on all machines.
Is this problem anyway related to the following bug ?
http://forum.java.sun.com/thread.jspa?forumID=32&threadID=554377
We would appreciate if someone can help us fix this problem.
We compiled our source code with JDK 1.5 and run with JDK1.5 and we do not use any JDK 1.5 features. We want to use JDk 1.5 for our memory and performance improvements. Ours is a heaby memory usage app so we can not afford to reduce -Xmx to 512m from 1152m.
Thanks

It could be to a corrupt Video Driver or Microsoft DirectX driver on that machine and 1.5 is taking advantage of some new directx methods to speed up video rendering. May 1.5 is using more vram than 1.4. You could also try downloading and installing/or reinstalling the latest Microsoft DirectX drivers and the latetest video drivers for the Dell Optiplex GX280. After that carefully read the link I provided, it might provide you with some clue as to what is going wrong and you could experiment with other ddraw properties.

App install failure, greyed out icon on desktop

Similar Messages

Maybe you are looking for