App installed in japanese or chinese

hi, my smartphone has suddenly started do donwload some apps in japanese or chinese language.
For example batery doctor always is downloaded and installed in japanese, wifi transfert in chinese.
I could not found any hint on how to resolve this, i aldready tried to reset the phone

I had this problem too, my language is Brasilian Portuguese but in Adjusts > General > Languages my primary is Portuguese (Brasil) and the secondary was Japanese, then if an app does't have support for Brasilian Portuguese it set to secondary language. I solved it set English to secondary language.

Similar Messages

CS3 InDesign & Illustrator Install Exit Code 7; Other CS3 Apps Install Fine

I feel like I'm beating a dead horse... (no offence to horse lovers out there - it's just an expression)
I'm having trouble performing an silent install of the CS3 suite from a network share on Windows 7. I've read through a number of posts on here, one of which was a 3 page post on this issue where Mac & Win 7 users alike posted failures, successes and how they got there, and another about removing the OS check feature from the application.proxy.xml file (which didn't work for me; unless I did something wrong...?) Unfortunately for me after trying much of what was suggested, I'm still facing a brick wall.
All these machines are Core 2 Duo's clocked at no less than 2.2GHz, have 4GB of RAM, have over 100GB of free disk space and are running fully updated/patched installations of Windows 7 32-bit (x86) with Office 2007 Enterprise.
When I try to install the suite silently it fails with 'Exit Code: 7', which according to the CS3_Deployment.pdf means "Unable to complete the silent workflow." If I take out the "--mode=silent" switch, the GUI launches and installs fine. I took a look at the compressed log file & searched for "Return value 3", "ERROR" and "FATAL" for clues, but its vague and nondescript. I didn't copy/paste the entire log in this post for brevity's sake, but you can check it out here:
Condensed Version: http://pastebin.com/eFKpe9wK
Unabridged Version: http://pastebin.com/MQDeQZmF
Instead, however, I do want to touch on just a few things from the log:
[    9660] Thu Dec 02 07:08:13 2010 INFO
BEGIN Setting requested payload actions
[    9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {AC76BA86-1033-0000-7760-000000000003} Adobe Acrobat 8 Professional (At install, older versions get upgraded) per deployment file.
Setting action for {7BB7F66A-D798-45A3-A383-0727FB1EBF8E} Adobe Flash Video Encoder per deployment file.
Setting action for {abd781e6-d5ca-45aa-a5f7-f64799eb1c04} Adobe Version Cue CS3 Server per deployment file.
Setting action for {00E5C764-9525-44C3-8404-712AD06AE12A} Adobe Dreamweaver CS3 per deployment file.
Setting action for {3BC8460B-085E-47F3-9C62-8FFCBAF11D78} Adobe Flash CS3 per deployment file.
Setting action for {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3 per deployment file.
[    9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3 is forbidden by the policy.
[    9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe Illustrator CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[    9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3 per deployment file.
[    9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3 is forbidden by the policy.
[    9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe InDesign CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[    9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3 per deployment file.
[    9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3 is forbidden by the policy.
[    9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe Photoshop CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[    9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {7005ECBC-F54B-42FD-81E4-934BC43FA329} Adobe Creative Suite 3 Design Premium per deployment file.
PayloadPolicyNode.SetAction: IY->IY for {7005ECBC-F54B-42FD-81E4-934BC43FA329} Adobe Creative Suite 3 Design Premium
[    9660] Thu Dec 02 07:08:13 2010 INFO
END Setting requested payload actions
[    9660] Thu Dec 02 07:08:13 2010 WARN
Some payload actions specified in the deployment file could not be applied.
...snip - snip...
[    9660] Thu Dec 02 07:08:17 2010 INFO
Checking bootstrapper progress
Ran uninstall for the bootstrapper due to an exception
[    9660] Thu Dec 02 07:08:17 2010 FATAL
Exception: Payload actions could not be set. Search the log for "BEGIN Setting requested payload actions" for details.
Exit code: 7
[    9660] Thu Dec 02 07:08:17 2010 INFO
I've got some initial questions that pertain to what's in the log file:
The areas in bold: Since the same install also fails on Windows XP machines, what does this mean exactly?
The areas in italics: Can anyone expand on what that means?
The underlined areas: What 'Policy' is this referring to: Setup's own internal policy (like the OS check) or something else?
Here's what I've done so far:
Went through the 'Run a silent installation of Adobe Creative Suite 3' document
Went through the 'Troubleshoot installation with install logs | CS3, CS4' document
Used the Adobe Support Advisor to go through the logs, but it always says that no problems are found.
Recreated the install & uninstall XML files, twice, via the "setup.exe --record=1" method for each application & the entire suiteNot that I think this is important, but I was never prompted to enter a serial number when creating the .XML files.
Renamed the XML files for each application (e.g.: Photoshop-install.xml; CS3Suite-install.xml; Flash-remove.xml etc.)
Copied the XML files to a common folder on a network share (e.g.: \\path\to\Adobe\Design Premium CS3\Adobe CS3\XMLs)
Created install batch files for each application, including the suite, that install via the following command"\\path\to\Adobe\Design Premium CS3\Adobe CS3\Setup.exe" --mode=silent --deploymentFile="\\path\to\Adobe\Design Premium CS3\Adobe CS3\XMLs\Photoship-install.xml"
Tried the installs with & without the "--skipProcessCheck=1" switch but there's no change.
No applications are running during the installs.
Verified my application.xml.override file was in \\path\to\Adobe\Design Premium CS3\Adobe CS3\payloads\AdobeDesignSuitePremiumen_US_Volume
Verified I didn't have any strange characters in my application.xml.override fileI deleted and manually retyped all double quotes just to be sure.
I noticed that the "installSourcePath" property in the install.xml files created point to a local location rather than, what I would expect to be, the installation source folder where I copied the contents of the DVD to. On a whim I changed it to point to the copied DVD files but that didn't seem to help either so I changed it back.
FROM: <Property name="installSourcePath">C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804</Property>
TO: <Property name="installSourcePath">\\path\to\Adobe\Design Premium CS3\Adobe CS3</Property>
Aside from Acrobat Reader 9.4.0, Adobe Flash Player 10 (ActiveX & Plugin) and maybe Shockwave 11, these machines never previously had any other Adobe products installed.
For what its worth, uninstalling Acrobat Reader 9.4.0 doesn't seem to help either. I didn't try removing Flash Player or Shockwave [yet].
Using the install XML files I created via "setup.exe --record=1", when I run installs for the individual applications silently [via batch files] one at a time, all applications install fine except for Illustrator and InDesign: Exit Code 7.
This may further help suggest my application.xml.override file is fine.
Even more interesting is that I get the same error on Windows XP and Windows 7 machines alike. (See the image below taken from an XP machine; the same happens on Windows 7 machines so it doesn't appear this problem is OS specific.)
Other than removing Flash Player, Shockwave and ripping out our Anti-Virus solution (Sophos), which is going to be difficult, is there anything I've missed?
Anyone have suggestions on why Illustrator and InDesign don't install?

I spoke with Adobe Support today and was directed to this support article:
CPSID_84332 - http://kb2.adobe.com/cps/843/cpsid_84332.html
Although this article speaks to CS5 installations, even though I thought I made it clear that I was working with CS3, I decided to give it a shot anyway.
The first comment passively suggests troubleshooting [all] "install errors using Creative Suite 5 install logs", which links you to CPSID_84451 - http://kb2.adobe.com/cps/844/cpsid_84451.html. But again, its CS3 I'm having trouble with and I've already linked, what I believe to be, a more appropriate CS3 [and CS4] log troubleshooting document in my first post.
Step 1 requires restarting "your computer in a minimized state before running the installer." - This isn't at all optional nor ideal when we're talking about silent installations, especially when they can take place in the middle of the day - its highly distruptive, or deployments in general. Plus, I'm not interested in developing a package that will perform the steps outlined and then undo everything. Its important to note that this isn't a one-off problem: every machine that needs to have CS3 installed experiences this problem. But for what its worth:
I did as instructed in the troubleshooting documentation but it didn't work.
No other applications fail to install, and all but these lone Adobe CS3 apps install fine; what gives?
Step 2 is to perform a repair installation of the Windows Installer. (FYI: Windows 7 ships with 5.0, my version is 5.0.7600.16385, and for the record there doesn't seem to be a redistributable download available at this time.) I can't use this as part of my silent installation package because it calls you to run `sfc /scannow` which is time consuming and, if something is found, often requires a reboot. Fortunately for me, "Windows Resource Protection did not find any integrity violations."
Step 3 is to preinstall Adobe Air and the AdobeHelp payloads:
AIR isn't part of the CS3 DVD, it has to be downloaded & installed silently (via -silent -eulaAccepted if you don't have the redistributable package); this was done but didn't help.
There isn't an 'AdobeHelp' payload, only 'AdobeHelpViewerAll', which will not allow a manual instalation so I can't do that.
In summary, these tips unfortunately did not solve the problem.

IPhone stuck in reboot loop - too many apps installed?

Hi guys!
Starting some months ago, I've had nothing but problems with my iPhone. However, I've been dealing with most of these or even solved them.
But now I'm stuck on a reboot loop for a few days and don't know what to do.
When did it start? I think it was in May when I first got panic.plist, ResetCounter and SpringBoard-CrashLogs under "Diagnostics and Usage". Following this, everytime I rebooted my phone or the battery was empty, it could take some more minutes than normal for my iPhone to boot. This loading time increased and increased, in October it once took more than two days for my iPhone to reboot. I now have really thousands of those ErrorLogs. The Apple support on the phone couldn't help me either. Additionally, the phone performed some cruel changes I can't explain: Once the language was changed, once the photo gallery had to be restored (the iPhone did that on its own).
However, sometime in November the iPhone crashed, and I was already thinking that it would now last a few days until I could use it again. But somehow it was done within 15 minutes. Without any error or reboot loop. The last two months I haven't had any problems with this until the battery was empty three days ago.
Since then, I have had the iPhone plugged in so the battery doesn't get empty and it's stuck on the bright Apple logo. After about 210 seconds the logo gets dark, then the screen is completely black and it's starting the same procedure again. Sometimes I get the vibration, sometimes the loading circle (white wheel of death!), but everytime it just starts over again.
I am pretty sure this problem appears because I have more than 1300 apps installed (yes, this is a very huge number, but I remember Steve Jobs saying that, with the folders in iOS 4, it would be possible to have a few thousand apps installed), 4000+ photos, and so on. I am pretty sure it's not a hardware, but a software problem. In detail, it's about the SpringBoard. The iPhone 4S only has 512MB RAM, so it's hard for it to load 1300+ app icons into its memory (which it has to because the SpringBoard has to run without any lags). Only in some cases it's able to boot that up, but I have absolutely no idea which cases these are and why it has run well for the last two months, but beginning with the new year stopped to work.
Furthermore, the panic.plist entries all say that the problem is a watchdog timeout. Apple's iOS seems to allow the devices only to take up to two minutes (always around 120 seconds in the CrashLogs) to boot up, then probably another 120 seconds to launch the SpringBoard process (which explains the watchdog timeouts in the SpringBoard-CrashLogs).
I will not restore the iPhone because I unfortunately haven't backed up for a long time and there have been many data changes since the last backup.
So altogether, I tried to collect all the information I know here, but that's really not enough. Apple unlikely wants to help me, the phone support was really nice, but even asked his superior, who couldn't help either.
My questions to you folks now are: Do you have any more information regarding panic.plist's, watchdog timeouts or reboot loops?
What would your advice be? Any chance to get onto my data and back it up? Or is waiting the best solution?
Would it be better to try several hard resets, or let the battery run empty and start the whole process again, or just let the phone plugged in so it tries to reboot on and on until it's hopefully successful sometime?
And: Would it maybe increase the loading time if I would take the SIM card out of the iPhone, so the chance to have an successful try would be higher?
Note: I am still using iOS 5.1.1 because I am completely sure that I'd have to buy an iPhone 5 to run 1300+ apps on iOS 6.

Okay, some more information about this.
Apparently there is a 'watchdog' that listens whether the iPhone's software responds or not. If it doesn't, it forces a restart, and also creates a panic.plist entry (under Diagnostics). Unfortunately the responding time is only 120 seconds. The problem I have now is the so called 'Application Map'. To ensure a smooth browsing through the different screen filled with apps, this map is regenerated everytime the user installs a new app or deletes one. Because I have more than 1300 apps installed, generating this Application Map usually takes more than two minutes. I can only hope that sometime in the next days my iPhone will be able to do this in less than 120 seconds (like it has done that several times before).
I still can't explain why everything had been working great during the last two months. I have probably installed some new apps, but also deleted other ones, so the number of total apps didn't really increase heavily.
However, I've read about some possible solutions to this problem (without restoring - which would solve the problem only temporarily anyway):
Hard-resetting the iPhone until the screen is completely black, then wait a few minutes, then turn the device on. It's possible that this has to be repeated several times, but for the user who posted this it resolved the issue.
For all the (in this case lucky) guys with a jailbreak: SSH into the iPhone, then temporarily move the watchdog located under /System/Library/SystemConfiguration/mobilewatchdog.bundle to a different folder, the iPhone will boot up after a few minutes. Then just move the watchdog back. It's a shame that apparently jailbreak users can resolve this issue, while normal users can't.
I also want to note that this problem has been appearing since iOS 2, which came out more than four years ago. It would be really no big deal for Apple developers to change the 120 seconds to e.g. 300 or even more. I've found hundreds of threads, not only here, where users complain about exactly the same issue. I don't have any hope that an Apple employee will ever read this, but if so, please keep that in mind. I don't understand why Apple has done nothing to solve this issue.
However, if you have any more ideas, please reply here. If there's anyone around here who has managed to successfully install more than 1300 apps on his iPhone (or iPod touch), please post that.

I have problems accessing apps installed in my iPad through iTunes 12

I have several apps installed in my iPad, among them Adobe Reader and AVPlayerHD. With the previous version of iTunes it was easy to access these apps and upload content directly to the apps in order to see this content on the iPad 3rd gen, model MD368B/A.
Now I can't even find a way to access the apps via iTunes!
I see the Apps item on the menu on the left side column. Click there and I see a list of apps on the right side. Click on Adobe Reader icon for example and nothing happens. In the previous version of iTunes I could see the icon, click on it and there would be an area where I could either drag content to it or click a button to upload it. Now that functionality seems to be hidden or has disappeared.
To say this absolute disregard to the user experience from Apple is frustrating is an understatement. Why does the company insist on being this disrespectful to us users' time? Why should I have to put effort into 'learning' how to navigate a new interface when all these changes from the previous version seem superficial, irrelevant and just plain idiotic? There seems to be absolute no advantage to this new user interface.
And I used to love Apple. I have used its products for more than 20 years. In part that's the biggest annoyance. There is really no alternative, so if they keep messing with these absurd interface changes and lack of awareness and respect for the user's experience there's little to do about. Except rant like this on such a forum. Is there any hope anyone from the company might ever listen?
Any help with finding the way to upload content to Apps installed in my iPad via iTunes would be very, very much appreciated.

Try this Re: Wi-Fi Sync not working in iOS 5

How do I delete an app installed with an old iTunes account?

How do I delete an app installed with an old iTunes account? After syncing my iPhone with iTunes, the app is not listed in the App section.

To delete an app from your iphone, press and hold any icon until they all start wiggling. Apps that you can delete will have a circled x in the top left corner of the icon. Tap that circled x to delete. Tap home button to stop the wiggling.

HT204088 Why does AppStore crash when I try to return to Utilities category after viewing a second or third app (AppStore quits ,iPad (1.1) goesto home page with AppStore on it. 20+ of 32GB available, 28 apps installed, iOS 5.1.1 (says sw "up to date")

My ipad(1.1) jumps out of Appstore after I've viewed 2or 3 apps, seems to be happening more often now. It returns to the page the Appstore icon is on. When I select Appstore again, it opens on the page of the last app downloaded, then I can return and browse Utilities category until next crash. It has 20+ GB available of 32GB, 28 apps installed, I don't use iTunes. I don't know what OS is installed, it's not cellular enabled. I haven't checked other categories and unsure if reducing open browser tabs affects the problem, possibly lets Appstore run longer before crashing. It always crashes when I attempt to return to the category. OSVersion is 5.1.1, Update Check says software is up to date. It has crashed if I scroll thru the pages of apps too fast.

If you have more than one user account, these instructions must be carried out as an administrator.
Triple-click anywhere in the line below to select it:
syslog -k Sender kernel -k Message CSeq "I/O error"
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
Post any lines of output that appear below what you entered — the text, please, not a screenshot.

How can I install apps on a device that has a "for work" app installed?

Hi, I have an iPod touch version 4.3.5 (ML1). Model is MC540C.
It has been provided for me from work, but I can use it as I wish.
The apps that are installed are:
Facetime
Music
Photos
Camera
Videos
YouTube
Stocks
Notes
Weather
Utilities
App Store
Game Center
Settings
Contacts
iTunes
Safari
Maps
Mail
Calendar
"one app installed by company"
The last app is needed for when I do work. It doesn't need to run on the background. When I'm doing work, I need to input some information in that app, and sync it to my company's server.
I would like to install some apps (free) of my choosing. But I'm coming across a hurdle...
I choose "App Store" in Home.
I search for a free App (for example the Google Search app by Google Inc)
I'm taken to the app's info screen. I tap the blue "Free" button.
The button becomes a green "Install App" button.
I get a pop-up box saying
Apple ID password
[email protected]
[password]
How can I install apps of my choosing without having a "work app" get deleted? This work app was installed on the "[email protected]" Apple ID.
Thank you.

Ingo2711, when you did this:
I logged out of my AppleID on the iPod, took it to his computer, synced it, which erased all of my apps. I installed the default apps plus one app that he bought using his account info.
You made his computer the syncing computer.
When you did this:
Connected to my Mac and iTunes and tried to sync one of the apps I bought with my account. The app shows up on one of the pages before you start the sync, but once you apply the sync, it does not transfer.
And, of cause, no restrictions set at all.
You changed syncing computers but you can only sync apps (and some other things like photos) from only your one syncing computer.

My friend gave me ipod touch with all his accounts, i created new accounts but when i went on the appstore and tried to update apps installed by him,i was asked his account's password! i dont know his password.how can i use my account to update apps?

my friend gave me ipod touch with all his accounts, i created new accounts but when i went on the appstore and tried to update apps installed by him,i was asked his account's password! i dont know his password.how can i use my account to update apps?

You can't. Apps and really all content purchased/downloaded through one Apple ID is forever tied to that Apple ID. In the case of Apps they will always request that Apple ID to update as they are licensed to that Apple ID.
In reality, the Apps were licensed to that Apple ID by the developer. And cannot simply be given away to you for you to use.
He should have wiped the iPod clean so you could set it up for your use without any of his accounts or purchased content as you are not really licensed to any of those Apps.
Your friend should have followed this support document before giving the iPod to you:
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

How do I get the iTunes festival to play on my Apple TV in the evening, as I work during the day and can't watch it at 4:00pm? I have the app installed on my iPad and can't get it to play!

How do I get the iTunes festival to play on my Apple TV in the evening, as I work during the day and can't watch it at 4:00pm? I have the app installed on my iPad and can't get it to play!

I haven't received an answer. I hope someone can answer this because it's an ongoing problem that I can't play some CDs on my MacBook Air (see my original post for the details). Anyone? Please? Thanks in advance!

My iphone 5 was just stolen and i dont have the find my phone app or any other tracking app installed previously. how can i locate my device?? please help

my iphone 5 was just stolen and i dont have the find my phone app or any other tracking app installed previously. how can i locate my device?? please help

If you didn't set up Find My iPhone in the iCloud settings, then you can't. Notify the police and change the password to your Apple ID and any other online services you used from that iPhone, just as a precaution.
Regards.

Not able to sign in to Company Portal app installed from Windows Store

Not able to sign in to Company Portal app installed from Windows Store .I'm using Workplace joined (Intune + SCCM 2012 R2) Windows 10 Laptop.
Following is the error which I got while trying to sign in with my Intune trail account
Any idea much appreciated :)
--- Exception Details ---
System.Exception: Authentication failed because response data could not be parsed.
Stack Trace:
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.IntuneAuthenticationService.<UpdateContextFromAuthenticationResponseAsync>d__c.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.IntuneAuthenticationService.<AuthenticateAsync>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Management.Services.SelfServicePortal.ViewModels.ServiceLoginPageViewModel.<AuthenticateAsync>d__b.MoveNext()
2014-10-30T17:44:27.6437234Z
VERB MethodEnter
Common 1800
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.ViewModels.Common.ApplicationStatusMonitor - CheckMonitoringCapable() Enter
2014-10-30T17:44:27.6437234Z
INFO Event
None 0
User is not authenticated, monitoring is not capable.
2014-10-30T17:44:27.6437234Z
VERB MethodLeave
Common 1801
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.ViewModels.Common.ApplicationStatusMonitor - CheckMonitoringCapable() Leave
2014-10-30T17:44:27.6437234Z
VERB MethodEnter
Common 1800
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.ViewModels.Common.ApplicationStatusMonitor - DelayPolling() Enter
2014-10-30T17:44:27.6437234Z
INFO Event
None 0
Attempting to delay polling task for '30' seconds.
2014-10-30T17:44:45.9431915Z
INFO Event
Application 611
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 WebAuthenticationBroker AuthenticateAsync to url: https://go.microsoft.com/fwlink/?LinkID=314087&&appru=ms-app://s-1-15-2-2666988183-1750391847-2906264630-3525785777-2857982319-3063633125-1907478113/&api-version=1.1
returned result:Success
2014-10-30T17:44:45.9431915Z
INFO Event
Application 611
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 WebAuthenticationBroker returned result:Success
2014-10-30T17:44:45.9744572Z
INFO Event
Application 208
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Authentication failed because response data could not be parsed.
Exception:
System.ArgumentException: User agent string ("Mozilla/5.0 (Windows NT 6.4; Win64; x64; Trident/7.0; MSAuthHost/1.0; rv:11.0) like Gecko") does not contain match for Windows version regex pattern ("Windows
NT (?<Version>6\.2|6\.3)").
Parameter name: userAgent
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.AuthenticationResponseData.GetWindowsVersion(String userAgent)
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.AuthenticationResponseData..ctor(String responseData)
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.IntuneAuthenticationService.<UpdateContextFromAuthenticationResponseAsync>d__c.MoveNext()
Response Data:
wresult=eyJ0eXAiOiJKV1QiLCJhbGciOiJodHRwOi8vd3d3LnczLm9yZy8yMDAxLzA0L3htbGRzaWctbW9yZSNyc2Etc2hhMjU2IiwieDV0IjoieE42Z05aYlhvYmRRMkhhbl8yT08xTUZ1SHFZIn0.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.bZmz4BNmW1sg90bmUED-y0gSpR3qFfHpBZz6jf_7pMIEiO-n8TF8aPryDgLE0_pOXBBxjGZj2CjvvCjKE3xtc_RCfQ66f8sPjJDk5nDn87Zqr3nuybcWyr_QJzLAV-wrqBQyZbhiKXjAHByQfovl25EJEljwiYc8gvDAh6mSpOiSNDRo51iycmtFPJVg9SLomONTtrIvNI-c4OksER4smKiuV989EBxA2IUUbuUMpEXArFBtAJMQe4IyDCdVV_c-45i69cVNeIjcc9WkzgUx4wkdMOVXY-TVKGkyW67Iu62dU_3fJhRJ6Cc_ZfSFWby-QB9Vj-1qu3LdtkU4z4LX_Q&tokenCookie=eyJ0eXAiOiJKV1QiLCJhbGciOiJodHRwOi8vd3d3LnczLm9yZy8yMDAxLzA0L3htbGRzaWctbW9yZSNyc2Etc2hhMjU2IiwieDV0IjoieE42Z05aYlhvYmRRMkhhbl8yT08xTUZ1SHFZIn0.eyJpc3MiOiJ1cm46aW50dW5lOm9hdXRoMjpjMWIwMWVmNS00ZTE3LTRkODMtYTMyMC1jYWZkOTE1YzJmYWUiLCJhdWQiOiJ1cm46aW50dW5lOnNlcnZpY2UiLCJuYmYiOjE0MTQ2OTEwNzksImV4cCI6MTQxNDY5MjI3OSwiVGVuYW50SWQiOiI1ZjZiMDRjOS1lZWZhLTQ4ZDYtYTEyZi02NDNkMDYxZjBhYjkiLCJVc2VySWQiOiJkZDZhNmRiOC0zZjdhLTQwODQtOWZhMS0xOThkNWNhMDkwNWIiLCJMaWNlbnNlIjoiU0NDTSIsIkF1dGhvcml0eSI6IlNDQ00iLCJSb2xlIjoiNmNiYzg0MDMtNjU2Yi00ZjA1LTc4ZDgtMDAwMDAwMDAwMDAxIiwidHlwIjoiVXNlciIsImp0aSI6IjA2YTEwNDgzLWFmM2MtNGIwZS1iNzNjLTU1YTVlZGE2YTI0MSIsIlZlcnNpb24iOiIxLjEiLCJJc3N1ZUluc3RhbmNlIjoiMTAvMzAvMjAxNCA1OjQ0OjM5IFBNIn0.bZmz4BNmW1sg90bmUED-y0gSpR3qFfHpBZz6jf_7pMIEiO-n8TF8aPryDgLE0_pOXBBxjGZj2CjvvCjKE3xtc_RCfQ66f8sPjJDk5nDn87Zqr3nuybcWyr_QJzLAV-wrqBQyZbhiKXjAHByQfovl25EJEljwiYc8gvDAh6mSpOiSNDRo51iycmtFPJVg9SLomONTtrIvNI-c4OksER4smKiuV989EBxA2IUUbuUMpEXArFBtAJMQe4IyDCdVV_c-45i69cVNeIjcc9WkzgUx4wkdMOVXY-TVKGkyW67Iu62dU_3fJhRJ6Cc_ZfSFWby-QB9Vj-1qu3LdtkU4z4LX_Q&userId=dd6a6db8-3f7a-4084-9fa1-198d5ca0905b&tokenExpiry=1196&serviceLocatorUrl=https%3A%2F%2Fmanage.microsoft.com%2FRestUserAuthLocationService%2FRestUserAuthLocationService%2FServiceAddresses&userAgent=Mozilla%2F5.0+%28Windows+NT+6.4%3B+Win64%3B+x64%3B+Trident%2F7.0%3B+MSAuthHost%2F1.0%3B+rv%3A11.0%29+like+Gecko
2014-10-30T17:44:45.9744572Z
VERB MethodLeave
Common 1801
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.IntuneAuthenticationService - AuthenticateAsync() Leave
2014-10-30T17:44:45.9744572Z
ERR_ Event
ViewModel 2202
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 System.Exception: Authentication failed because response data could not be parsed. ---> System.ArgumentException: User agent string ("Mozilla/5.0 (Windows NT 6.4; Win64; x64; Trident/7.0; MSAuthHost/1.0; rv:11.0)
like Gecko") does not contain match for Windows version regex pattern ("Windows NT (?<Version>6\.2|6\.3)").
Parameter name: userAgent
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.AuthenticationResponseData.GetWindowsVersion(String userAgent)
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.AuthenticationResponseData..ctor(String responseData)
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.IntuneAuthenticationService.<UpdateContextFromAuthenticationResponseAsync>d__c.MoveNext()
--- End of inner exception stack trace ---
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.IntuneAuthenticationService.<UpdateContextFromAuthenticationResponseAsync>d__c.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.IntuneAuthenticationService.<AuthenticateAsync>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Management.Services.SelfServicePortal.ViewModels.ServiceLoginPageViewModel.<AuthenticateAsync>d__b.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Management.Services.SelfServicePortal.ViewModels.ServiceLoginPageViewModel.<AuthenticateWithExceptionHandlingAsync>d__6.MoveNext()
==========================================================
2014-10-30T17:44:57.6486693Z VERB
MethodLeave Common
1801 c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.ViewModels.Common.ApplicationStatusMonitor - DelayPolling() Leave
2014-10-30T17:44:57.6486693Z VERB
MethodEnter Common
1800 c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.ViewModels.Common.ApplicationStatusMonitor - CheckMonitoringCapable() Enter
2014-10-30T17:44:57.6486693Z INFO
Event None
0 'Microsoft.Management.Services.SelfServicePortal.Common.Portable.DataAccess.IApplicationsRepository' is not registered, monitoring is not capable.
2014-10-30T17:44:57.6486693Z VERB
MethodLeave Common
1801 c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.ViewModels.Common.ApplicationStatusMonitor - CheckMonitoringCapable() Leave
2014-10-30T17:44:57.6486693Z VERB
MethodEnter Common
1800 c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.ViewModels.Common.ApplicationStatusMonitor - DelayPolling() Enter
2014-10-30T17:44:57.6486693Z INFO
Event None
0 Attempting to delay polling task for '30' seconds.
==========================================================
Anoop C Nair (My Blog www.AnoopCNair.com)
- Twitter @anoopmannur -
FaceBook Forum For SCCM

I just noticed the same. Looking at the following error message it seems to do a version check and based on the results of that check I would think that it's not supported yet.
System.ArgumentException: User agent string ("Mozilla/5.0 (Windows NT 6.4; Win64; x64; Trident/7.0; MSAuthHost/1.0; rv:11.0) like Gecko") does not contain match for Windows version regex pattern ("Windows NT (?<Version>6\.2|6\.3)").
My Blog: http://www.petervanderwoude.nl/
Follow me on twitter: pvanderwoude

Workarounds for 2.0.1 app install crashes

Hi All,
This will be a long post, but hopefully of help to those suffering from the infuriating application related crashes and instability of 2.0 and 2.0.1.
For those just looking for the workarounds, jump to the bottom of this message. For those interested in a technical discussion of what's going on behind the scenes, keep reading.
After running a very stable iPod Touch on 1.1.3 for quite some time complete with jailbroken apps, I decided it was time to give 2.0 and the official third party apps a go.
At first I loved the new features especially the WPA Enterprise support and MS Exchange support which I think are brilliant, but then I started to notice all kinds of problems with crashes like most other people in this forum as soon as I had a few apps installed.
Basically the thing was horribly unstable to the point of being unusable, and I did about 10 full restores in the first two weeks, just to keep the thing going, and experienced dozens of cases of being stuck on the apple boot screen.
The crashes could be narrowed down into two types of crashes - one is crashes while trying to RUN applications, and the second is crashes trying to INSTALL or UN-INSTALL applications.
The first type - crashes while running applications would take the form of either an app crashing back to the home screen when launched, or causing a total system freeze or a spontaneous reboot either when launching an app, or sometimes while running an app.
Usually when this would happen most large apps (hint: memory hungry apps) would fail to launch, good examples are super monkey ball, cromag rally and enigmo. Repeated attempts to launch these apps would fail and eventually the device would spontaneously reboot.
In all cases, a full reboot of the device, (hold sleep button for 5 seconds, swipe to power off, then power on again) would allow the app to run again. The reviews of some apps on the app store are littered with complaints from people that the app crashes during launch - the irony is the app is NOT to blame, in all cases I have seen.
The second type of crash is a lockup and/or spontaneous reboot during app installation or removal either through the built in appstore application or via syncing with itunes. More often than not this type of crash would render the device unbootable with you stuck at the apple logo - you could tell this was happening because after a few minutes the apple logo would go darker, and the device is no longer pingable over wifi.
First the good news - for me anyway, 2.0.1 FIXES the first type of crash - apps crashing back to the home screen, spontaneous reboots and lockups when launching apps or using them. I haven't had super monkey ball fail to launch, or crash during play a single time since updating to 2.0.1 for example. Wahoo Apple.
When not adding/removing/updating applications, I now find 2.0.1 to be quite stable, apart from the usual Safari crashes, which seem to happen a bit more often than 1.1.3.
Now the bad news - the app install / un-install related crashes are NOT fixed in 2.0.1 or even alleviated, so these are what I will focus on in this message describing workarounds I have found and the reasoning behind them.
Ok here's the deal, with a bit of analysis the root cause of the problem is LOW MEMORY conditions that occur during the app install / un-install process. It seems to be a combination of increased system memory requirements of the 2.0 firmware in general (there is simply more stuff running than there was in 1.1.x, so there is less free memory) as well as what look like memory leaks (or at least poor coding) in both Springboard and mobileinstallationproxy. More on those in a minute.
In addition the emergency low memory handling of the system (maybe the kernel) seems to be broken in 2.0.x - once free memory gets below a certain point the system will hard freeze - this never happened in 1.1.x, at most it would cause a reboot if memory became critical and nothing could be done to free memory.
Ok, what is mobileinstallationproxy ? This is a program whose job it is to install and uninstall applications, basically, and did not exist in 1.1.x firmware. When an application is to be installed or removed either directly on the device or by syncing with itunes, this is the process that is launched to do it.
Problem number one - sometimes, this processes memory usage will grow enormously - there is typically only 60MB ram free no additional apps are running and background mailcheck is disabled. mobileinstallationproxy's memory usage will often climb to reach or exceed this amount causing an extreme low memory condition which will cause the Springboard to try to kill off unnecessary processes, but if it can't find enough memory the device will either freeze or spontaneously reboot - the reboot in the middle of application install / un-install corrupts the application state, causing more trouble later on.
Ok, what is Springboard ? This is the main application on an ipod touch / iphone which gives you your home screen, and manages the launching of applications, provides touchscreen input to applications, and also does additional memory management by asking applications to reduce their memory usage if free memory is tight, and will even go so far as to quit background processes to free up memory when memory gets really tight.
Problem number two - sometimes Springboard starts allocating large amounts (over 70-80MB) of memory itself causing a low memory condition - and it cant free up memory because it can't ask itself to quit! At least, not without rendering the device unusable, because you lose the ability to use the touchscreen......
This typically happens when Springboard is "regenerating the application map" which basically means it is looking at newly installed applications to find out details about them and display them on the home screen. This regenerating happens both immediately after application install, and during bootup (before the lock screen) if it wasn't previously finished. BIG PROBLEM.
What happens if the device crashes if you are half way through installing an app ? The answer is that when you try to boot up again Springboard starts regenerating the application map before you are presented with the lock screen - it looks like nothing is happening, but it is. Corrupt applications can cause Springboard to crash during this phase which means you are stuck in an INFINITE LOOP of rebooting showing the Apple logo, which is what many people have experienced.
Problem number 3 - if you have a LOT of applications installed, and just one of them gets corrupted during a crash, when the device reboots, Springboard will start rebuilding the application maps, but this can take a LONG time, and there is a TIME LIMIT on how long Springboard is allowed to run in this state! A watchdog process waits for Springboard to respond during bootup but because Springboard is busy regenerating the application map it doesn't respond. If it doesn't respond in a certain amount of time (approx 5 minutes) the watchdog will KILL Springboard, thus not only preventing it from finishing the job and letting you get to the lock screen, but possibly further corrupting data, and causing the device to freeze, as Springboard is an essential system process.
This is the reason why the system becomes prone to getting stuck on the Apple screen after just a single application becomes corrupted, if you have MORE than a certain number of applications installed. If you have few applications installed (less than approx 10) the situation of one app becoming corrupted is recoverable, and self healing, if you have many applications installed (over 20) there is never enough time for Springboard to finish the job before the watchdog terminates it - thus being stuck at the Apple Logo with no escape other than a system restore.
For anyone who wonders how I am gathering the data to form these conclusions there are two tools that I've used - one is freely available from Apple, and that is the 'iPhone Configuration Utility' available from here:
http://www.apple.com/downloads/macosx/apple/application_updates/iphoneconfigurat ionutility10formacosx.html
Which has the ability to show the local system log (console) of the device in real time, showing things such as:
Sat Aug 9 20:54:28 unknown configd[15] <Notice>: kernel memory event (93), free: 376, active: 1179, inactive: 770, purgeable: 0, wired: 5400
Sat Aug 9 20:54:30 unknown configd[15] <Notice>: kernel memory event (90), free: 376, active: 1398, inactive: 788, purgeable: 0, wired: 5417
Sat Aug 9 20:54:32 unknown SpringBoard[16] <Warning>: Memory level is urgent (10), but there are no apps to warn!
Sat Aug 9 20:54:33 unknown configd[15] <Notice>: kernel memory event (90), free: 376, active: 1455, inactive: 1204, purgeable: 0, wired: 5419
Sat Aug 9 20:54:33 unknown SpringBoard[16] <Warning>: Memory level is urgent (10), but there are no apps to warn!
A great deal of information about what is going on can be gained from watching this log file, and the program can be left monitoring even during an itunes sync.
The second way I have gathered data is by running top over ssh on a jailbroken version of the firmware. I don't endorse or encourage jailbreaking of firmware, but in this instance it has allowed me to gather invaluable data on the problem, and I would stress that the crashes that I've been chasing occur equally on standard and jailbroken firmware.
In particular ssh has allowed me to prove one hypothesis - when the device gets stuck at the Apple logo after an app is corrupted, and is in an unrecoverable state that requires yet another restore, if I quickly ssh in as soon as I can during the bootup phase, and delete all the Appstore applications from /var/mobile/Applications the device will almost immediately spring to life and has been "saved" from requiring another restore - this proves that Springboard is getting bogged down scanning the applications and once they are removed it will boot normally again and the apps can be reinstalled.
WORKAROUNDS AND RECOMMENDATIONS
The biggest problems here are (a) too many apps installed preventing bootup recovery once an app gets corrupted, and (b) low memory situations being encountered during app install / uninstall causing the corruption in the first place.
1) Don't install or update Apps using the built in Appstore application on the ipod/iphone. For reasons not entirely clear this is a very hit and miss proposition and there is a VERY high chance that you will get a freeze or a crash from doing this if you have more than a few apps installed, and end up in an unrecoverable state. Just don't do it, always sync apps across from itunes.
2) Free up as much memory as possible BEFORE syncing applications with itunes, and this applies both to installing and un-installing applications. The best way to do this is disable MobileMail from running in the background. If you have automatic message checking of any kind enabled MobileMail launches at bootup and runs in the background ALL the time, consuming approximately 14MB of ram, and this is often the straw that broke the camels back when memory gets tight.
To do so, disable PUSH, and change Fetch new Data to Manually, then either do a full reboot (sleep button for 5 seconds then swipe to turn off, then press to turn on again) OR launch mobile mail, wait for it's mail check to finish, then hold down the home button for 5 seconds to do a forced quit. It's imperative that automatic checking of mail is disabled, or it will immediately launch in the background again.
This step of disabling MobileMail to free up a bit more memory makes the most difference of all the things I have tried in preventing crashes during application syncing, so don't skimp. You can enable automatic mail checking again afterwards.
3) As much as it pains me to say, having downloaded over 30+ apps, if you want your ipod/iphone to be stable, until Apple fixes this issue, install as few apps as you possibly can - just the ones you really need, and not lots of gimmicky things you don't really need. Try to keep it under 20 at any one time, and you can do this on the Application tab in iTunes telling it to sync only selected applications. Keeping the number of synced applications down to a minimum makes a big difference, and means that even if you do get a crash during app installation it will usually recover. If you have lots of apps installed it will NOT recover by itself.
Good luck all, and roll on 2.0.2.

If you DO get in the situation where the iPhone won't load and is stuck at the Apple logo, there is an alternative to Restoring: renaming the Applications folder momentarily.
Of course this assumes you have a way of getting to the Applications folder before the phone has fully booted. I am lucky as I have OpenSSH installed and when this crash occurs the WiFi has already connected, so I can (for example) log in and rename Applications to Applications2 and then back again.
The Springboard will start about 5 seconds after you rename the folder. This at least gives you an opportunity to back stuff up or try to remove the offending application instead of restoring.
I have heard that you can use iPhoneBrowser on Windows to do the same but not tested this.

I am living in the UAE and I would like to download an install a Japanese version of Lightroom 6.

I am living in the UAE and I would like to download an install a Japanese version of Lightroom 6.
The only available version from the MENA store are English, Arabic, and French. And there is a region error when I change the region to Japan.

As I understand iTunes Gift Cards, they are for the specific country's iTunes Store where you acquired the Gift Card. To have an account in a specific country's iTunes Store the Terms of Use say that you must reside in that country, have a pernmanent billg address, not be visiting. It would be a bad idea to buy the iTunes Gift Cards. It would really complicate the authorization of the media in your iTunes library.

I am trying to sync my iphone 4. Get error :"itunes cannot sync apps to the iphone because the apps installed on the iphone cannot be determined"

I wanted to sync my iphone 4 (cdma). I have synced it before successfully. I am getting an error "itunes cannot sync apps to the iphone because the apps installed on the iphone cannot be determined" and the apps and items follwoing apps in syncing (photos for example) will not sync. Items prior to apps synced (calendar/contacts). I restarted both my iphone (currently on ios 4.2.8) and my computer, itunes was on 10.6.1, same problem. I installed itunes 10.6.3, same problem. I had been waiting to update ios to 5.1.1 and would like to do that now, but wanted to sync first. Anyone have any ideas? I am stumped! Thank you.

Hello glenysfromwm
On your computer, try the download link below to get the latest version of iTunes to download so you can sync with your computer.
iTunes 11.1.5
http://support.apple.com/kb/dl1614
Regards,
-Norm G.

I have synced my ipod many times, but for some reason it will no longer sync the apps, and says there are app installed that can not be determined. What should I do?

I have synced my ipod many times, but for some reason it will no longer sync the apps, and says there are apps installed that can not be determined. What should I do?

See these previous discussions:
not determined
iTunes cannot sync... apps not determined installed on...: Apple Support Communities
installed apps could not be determined...: Apple Support Communities

App installed in japanese or chinese

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