App is saying it is installed, but they aren't installed so now i can't download them

Sorry for the awful grammer on the topic. It's hard to describe.
So anyways, I am trying to purchase Motion 5 and in the Mac App Store the download tab says installed. However it is not installed on my machine. Since it says this I am unable to download the app. any suggestions?
Thank you

have you ever in the past downloaded it?

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