App keeps asking for serial number (which I don't have)

I've downloaded my app (Audition) that my company already purchased for me. The app keeps asking for my serial number (which I don't have). When I'm logged into Creative Cloud, Audition appears in my account. What gives?

Hi Ratandeep Arora
I followed the instructions, made the changes suggested, and it's still asking me for a serial number.
I can't use my app that we paid for. Very frustrating.
Zack

Similar Messages

  • Hello! Lightroom is asking for serial number, which I don't have, despite just buying the Cloud? Any ideas how I can get it to work?

    Hello! Lightroom is asking for serial number, which I don't have, despite just buying the Cloud? I had a trial version of LR, downloaded the Cloud, every other program works, including trials, but Lightroom does not. Any ideas how I can get it to work?

    Creative Cloud applications ask for serial number

  • I have bought dreamweaver and I can't install it since its asking for serial number which I don't have.

    I bought it from Creative Cloud pricing and membership plans | Adobe Creative Cloud
    What do I do?

    Hi Cecilia,
    If the steps mentioned by Ned doesn't work then kindly contact Adobe support as I didn't see any subscription under the Adobe ID you are signed in.
    Click here to contact: http://helpx.adobe.com/contact.html
    -Ankit

  • Photoshop CC asking for serial number which I do not have. [was: SOS Help please!!!]

    SOS
    Help please,
    I bought an annual subscription to Photoshop,month, worked fine ,now took the payment for the second month,but to enter the program I can't - the program asks for a serial number which I nikogda not received and personally ID just anywhere is not specified serial number ,how to be tell me?????

    Try Creative Cloud applications ask for serial number

  • Asking for serial number where i don't have one.

    I've purchased month-to-month plan and now they asking me to renew my subscription, however when i tried to do so, they're asking for a serial number!

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Logic keeps asking for serial number after upgrade to 9.1.3

    I know this has been asked before, but I'm wondering if there is a solution other than erasing my hard drive etc. I had to do a re-install of my system 10.5.8 and I upgraded to 9.1.3 and now Logic keeps asking for serial number after every shut down (not if I only quit). any ideas?
    Thanks!

    Thanks for your response. I had already re-installed my OS because computer wouldn't boot up. I had downloaded Onyx and run it which I think was the start of my problems including the missing serial number - so it was looking for serial number even before my upgrade to 9.1.3. I could not find anything called a reg keyfile in either my user or startup disk /Library/Preferences/. When I put in my serial number, I can boot and quit as many times as I want until I shut down.
    Here are the 3 console messages that appear when I try to boot up and they are the same that come up after shutting down or on a launch which does NOT ask for serial number:
    1/4/11 11:31:35 AM Console[149] Can't open input server /Library/InputManagers/LCC Scroll Enhancer Loader
    1/4/11 11:31:52 AM Logic Pro[150] Can't open input server /Library/InputManagers/LCC Scroll Enhancer Loader
    1/4/11 11:31:52 AM [0x0-0x1b01b].com.apple.logic.pro[150] ECMemReserve: allocating in MainStage mode
    Any help is greatly appreciated!!!

  • Aperture purchased from the App Store asking for Serial Number?

    Aperture purchased from the App Store asking for Serial Number?
    Has anyone seen this? I just updated the app and now I can't get in.
    I don't understand.

    First thing to try is delete the app. Open the Mac App Store and the status in the Purchases section should update to "Install". Click to download the full app rather than an update.

  • Photoshop CC keep asking for Serial Number

    Photoshop CC keep asking for Serial Number. Adobe has charged my credit card 5x since June, but my Photoshop CC still doesn't work.

    This is also happening to me.
    I've been a subscriber for the last year and a bit.
    I've moved to a new computer at home and since then I've been getting this prompt even though I'm signed in, everytime I've opened photoshop. Now the trial has expired and I'm cut off from using it.
    This is total BS.
    I've spent the last 2.5 hours going thru every adobe support doc they've posted. Nothing works. Two hour wait on the phone, 2.5 hour wait to chat (if I'm lucky and the window manages to stay open).
    Oh hey, I can see my breach notification from here too!
    You are on thin ice with me Adobe.

  • TS3772 On my iphone 5 i have two iTunes ID, one is no longer in use, but keeps asking for a password which I no longer have, whilst the other is still being used. How do I delete the old ID?

    On my iphone 5 i have two iTunes ID, one is no longer in use, but keeps asking for a password which I no longer have, whilst the other is still being used. How do I delete the old ID?

    Hello steveod2
    The main thing to do is to sign out all services on your iPhone, like iCloud, iTunes & App Store, iMessage and FaceTIme. Check out the article below for more information.
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/ts5223
    Regards,
    -Norm G.

  • HT4623 I have just updated my Iphone 4 and now can't get into my phone as it is asking for a passcode which I don't have.  Can anyone help?

    I have just updated my Iphone 4 and now I can't get into it as it is asking for a passcode which I don't have.  Can anyone help?

    Did you get this device 2nd hand?  

  • Lightroom (Cloud version) keeps asking for serial number. [was: HELP!]

    I purchased the creative cloud photography plan. I downloaded creative cloud and tried to start using lightroom but it keeps asking for a serial number and I dont have one I bought it all online and it wont let me use lightroom help!

    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Keeps asking for serial number since upgrading

    Just took the plunge and despite some dodgy reviews, I upgraded elements via a disc install. Now each time I open it, it asks for serial number and assumes I am still on trial. This despite my account showing it is registered. Also it has up graded and not brought any plug ins with it to the newer versions.
    Think I will just stick to Lightroom completely and write this version off.
    Any advice on sorting this buggy upgrade out?

    Try Shikha's solution from this thread:
    Elements 12 - not working

  • Adobe Application Manager Keeps Asking For Serial Number

    I bought CS6 Design Standard a few days ago, and although I have already validated the software, these last couple of days every time I open Photoshop, Adobe Application Manager thinks I am using a trial version and asks me to choose between continuing this trial and licensing the software. After I enter my serial number everything works fine but it is a nuissance to be entering the serial all the time. I never even had a CS6 trial installed on this computer before. Is there a way around this? Is this happening because of my firewall settings? Any help is appreciated. Thanks.

    Hello there,
    Rather than starting a new thread, I prefer to pile up on this one.
    I have the same problem. Quite regularly, Adobe Application Manager (AAM) ask me if I want ot carry onthe trial or enter a license. I entered my license so often that I know it by heart now.
    I'm under OSX 10.6.8 (iMac desktop), French language (same for CS6 standard).
    I have only one user, and it is an "administrator".
    Rather than asking about privileges, what are the files this application manager need access to? Where are they located? Which file? Who should be the owner and what should the permission be on those files? Would a "Repair permission" fix this for these application files (i.e. non system files)?
    Thanks in advance for any help.
    Pierre
    PS: The same CS6 is installed on a laptop under 10.8.2 (with same serial). I use it rarely. But there it does not seem to have the same issue. So far, AAM did not ask for serial again and keep updating happily.

  • CS6 for iMAC keep asking for serial number nearly everyday

    Hello,
    There is an iMAC (OSX 10.10) in my company which was purchased 2 years ago with CS6 Design Standard installed.
    There was no problem at all after the purchase.
    However recently, CS6 keep asking the user to type the serial number nearly everyday(see attached image); the software can be used normally once the serial number is entered.
    The user is a general user without admin privilege. Anyway I have tried to closed all adobe products, login with admin account and enter the correct serial number, it works as usual; however after one or two days CS6 still asking for serial again... so I guess this problem shall not related to user account privilege.
    I believe my serial key is a volume license key.
    Any suggestion? Thanks.

    Fix the permissions on the relevant Library folders.
    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • CS5.5 Keeps asking for serial number!

    Hi,
    I have had 5.5 installed since it came out. I returned from a week away and it instantly promped me for a serial number which i provided. It accepted it but now keeps prompting me for it over and oevr again without letting me in to any of the programs! It is happy with the serial number provided (green tick) but then keeps asking me over and over for it. It's driving me insane! Can anyone help?
    I have tried ininstalling it and installing it again by way.
    Thanks,
    Sam

    I would call Adobe Customer Support. We are volunteers here and can't help with serial number issues.

Maybe you are looking for

  • I clicked all the buttons in the file sharing window and now my iMac will not turn on.

    I really goofed. I clicked all the buttons in the file sharing window (Screen sharing;File Sharing...Remote Login; Remote Management...Internet sharing) but I did not write down the IP address and now the computer will not turn on at all. Is there a

  • Why does my powerbook screen look inverted(256 colors)

    when I powered off my PB after it locked up and re started it goes to the mac OS blue screen and starts loading normally,then all of a sudden it goes goes grey and inverts all images loading on the desktop. When I check the displays screen under syst

  • Hot Sync just stopped working

    I recently noticed that my Zire 31, which is linked to my Windows 2000 computer, has suddenly stopped adding any new dates to the handheld device. I can add them to the main program on the computer, the Hotsync button seems to work and it appears to

  • Sub Folder layout in Portal 3.0.9

    By default, the sub-folders created followo a across-down pattern. E.g. a b c d Is it possible to override the default layout, so that the folders are displayed as E.g a b c d null

  • REg TCODE ME51N, ME52N

    Hi All, my requirement is to check whether the Estimation Group field is blank for particular material group while creating Purchase Requisition in TCODE ME51N. If itws Blank i need to throw an Error Message. For this requirement i tried User Exit ME