App MyContacts is crashing in FIORI client 1.2.4
Hello *, I get an issue creating contact persons using FIORI client 1.2.4 within app MyAccounts --> Dropdown menue --> contact persons: "App could not be started due to internal error." In addition maintenance of contacts within tile MyContacts is not possible w/o any comments/notes. The creation of new contacts does not work in this context as well. The system gives no information, too. All the described topics work properly in FIORI by calling the URL via several browsers. Does anyone have experience with this behaviour? Kind regards Thomas
Hi Thomas ,
Please add more details of the Android version you are testing with, SAP system details , UI5 version and any error logs if you can find from the Fiori client.
I hope you have maintained the required necessary patches for running the app in fiori client and using UI5 with latest.
Please also have a look at the Troubleshooting guide of Fiori Client 1.2.4 for relevant notes / quick troubleshooting.
Regards
Virinchy
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Here is the Crash Log through the first Thread (Thread 0) and then the Binary Images section:
Process: Mail [293]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 3.0 (912.1)
Build Info: Mail-9120100~1
Code Type: X86 (Native)
Parent Process: launchd [133]
Date/Time: 2008-08-18 19:09:53.047 -1000
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 0
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x935c1aa7 CFStringGetLength + 39
1 com.apple.AppKit 0x946c9afb __NSFontManagerFavoriteStyleCompare + 93
2 com.apple.CoreFoundation 0x935b8748 bsd_qsort + 616
3 com.apple.CoreFoundation 0x9353965b CFArraySortValues + 331
4 com.apple.AppKit 0x9458e2ed __NSFontManagerCopyDescriptorsForFamily + 555
5 com.apple.AppKit 0x9458d918 -[NSFontManager _fontDescriptorsForFamily:inCollection:] + 95
6 com.apple.AppKit 0x94580107 -[NSFontPanel numberOfRowsInTableView:] + 141
7 com.apple.AppKit 0x94357441 -[NSTableView numberOfRows] + 175
8 com.apple.AppKit 0x9433fd5a -[NSTableView _verifySelectionIsOK] + 95
9 com.apple.AppKit 0x9433fc17 -[NSTableView _tileAndRedisplayAll] + 263
10 com.apple.AppKit 0x94588988 -[NSFontPanel _chooseCollection:] + 1064
11 com.apple.AppKit 0x945839d2 -[NSFontPanel _setup] + 2352
12 com.apple.AppKit 0x9457faba -[NSFontPanel initWithContentRect:styleMask:backing:defer:] + 643
13 com.apple.AppKit 0x94356542 -[NSPanel init] + 103
14 com.apple.AppKit 0x9457f797 +[NSFontPanel sharedFontPanel] + 111
15 com.apple.AppKit 0x943b5f31 -[NSFontManager fontPanel:] + 101
16 com.apple.AppKit 0x9457f4a3 -[NSFontManager orderFrontFontPanel:] + 53
17 com.apple.AppKit 0x94333c23 -[NSApplication sendAction:to:from:] + 112
18 com.apple.AppKit 0x943e2660 -[NSMenu performActionForItemAtIndex:] + 493
19 com.apple.AppKit 0x943e2365 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 220
20 com.apple.AppKit 0x943e1feb -[NSMenu performKeyEquivalent:] + 866
21 com.apple.AppKit 0x943e0890 -[NSApplication _handleKeyEquivalent:] + 492
22 com.apple.AppKit 0x942fd853 -[NSApplication sendEvent:] + 3999
23 com.apple.mail 0x0002e881 0x1000 + 186497
24 com.apple.AppKit 0x9425ae27 -[NSApplication run] + 847
25 com.apple.AppKit 0x94228030 NSApplicationMain + 574
26 com.apple.mail 0x000fa08e 0x1000 + 1020046
Thread 1:
0 libSystem.B.dylib 0x914c54a6 machmsgtrap + 10
1 libSystem.B.dylib 0x914ccc9c mach_msg + 72
... etc
[and some first 2 dozen Binary Images entries...]
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xa03c44ec ebx: 0x935c1a8a ecx: 0x000000d0 edx: 0x00000007
edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffea48 esp: 0xbfffea30
ss: 0x0000001f efl: 0x00010283 eip: 0x935c1aa7 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0x26bfff com.apple.mail 3.0 (912.1) <f98218cbd07259143b3fc58c3dbe9783> /Applications/Mail.app/Contents/MacOS/Mail
0x2d9000 - 0x34bfff com.apple.iLifeMediaBrowser 1.0.8 (212) <afa1e1cb24dab8802261493e84692570> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser
0x389000 - 0x5ddff3 com.apple.MessageFramework 3.4 (928.1) <eb4365318266f14754831179bedb477d> /System/Library/Frameworks/Message.framework/Versions/B/Message
0x732000 - 0x734fff com.apple.ExceptionHandling 1.5 (10) /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling
0x73b000 - 0x75ffe7 com.apple.speech.LatentSemanticMappingFramework 2.6.4 (2.6.4) <1591e65449707141112554274c637e5a> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping
0x77b000 - 0x785fff +com.unsanity.smartcrashreports Smart Crash Reports version 1.0.2 (1.5) <7e3e7d42bb626d09e2620140ba963851> /Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports
0x792000 - 0x794fff +net.culater.SIMBL 0.8.2 (8) /Library/InputManagers/SIMBL/SIMBL.bundle/Contents/MacOS/SIMBL
0x7ad000 - 0x7b6fff +net.sourceforge.SafariAdBlock 0.3.2 (0.3.2) <83d3f111f660be3866ff42427e0bd1c9> /Library/InputManagers/Safari AdBlock/Safari AdBlock.bundle/Contents/MacOS/Safari AdBlock
0x7ec000 - 0x7f3fff +com.fsb.SafariBlock ??? (1.3) /Library/InputManagers/SafariBlock/SafariBlock.bundle/Contents/MacOS/SafariBloc k
0x900000 - 0x93dfe3 +com.zang.RegexKit 0.6.0 (0.6.0) /Library/InputManagers/Safari AdBlock/Safari AdBlock.bundle/Contents/Frameworks/RegexKit.framework/Versions/A/RegexKit
0x95f000 - 0xa7dff7 com.apple.RawCamera.bundle 2.0.8 (2.0.8) <56067945130800a348eb076676d41e92> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x15af1000 - 0x15af1ffd liblangid.dylib ??? (???) <4310e568d617f1ce7178266630e1b71a> /usr/lib/liblangid.dylib
0x161b5000 - 0x161baff3 libCGXCoreImage.A.dylib ??? (???) <b6cf72d9cbd5312d4ec435e298954ade> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x1782d000 - 0x1782efe1 com.apple.textencoding.unicode 2.2 (2.2) <542f2b8930d6bdf16c318ffea541acab> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x181ae000 - 0x181c1fff com.apple.syncservices.syncservicesui 4.1 (389.6) <1b41e95b2f856dbbcd0561d244aafa29> /System/Library/PrivateFrameworks/SyncServicesUI.framework/Versions/A/SyncServi cesUI
0x18487000 - 0x1848afff com.apple.audio.AudioIPCPlugIn 1.0.4 (1.0.4) <9ce6f675ce724b0ba4e78323b79cf95c> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x184b3000 - 0x184b8fff com.apple.audio.AppleHDAHALPlugIn 1.5.7 (1.5.7a24) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x18505000 - 0x18523fff com.apple.Mail.Syncer 3.4 (928.1) <50b5f666e5348f40253bd9d55dfb9b33> /System/Library/Frameworks/Message.framework/Versions/B/Resources/Syncer.syncsc hema/Contents/MacOS/Syncer
... etc'Nothing' usually means the connection to the server is ok, but no mail is ready to be retrieved or sent.
Confirm you can ping those servers and that mail is waiting to be pulled, etc. then trash & redo the connections again - restart your computer and see if it works.
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com.apple.mail.plist
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App Store keeps crashing on iPod touch 4g
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Process:
App Store [5222]
Path:
/Applications/App Store.app/Contents/MacOS/App Store
Identifier:
com.apple.appstore
Version:
1.2.2 (129.15)
Build Info:
Firenze-129015000000000~6
Code Type:
X86-64 (Native)
Parent Process: launchd [138]
User ID:
505
Date/Time:
2013-09-17 14:39:34.820 -0400
OS Version:
Mac OS X 10.8.4 (12E55)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]'
terminate called throwing an exception
abort() called
Application Specific Backtrace 1:
0 CoreFoundation
0x00007fff9380fb06 __exceptionPreprocess + 198
1 libobjc.A.dylib
0x00007fff994273f0 objc_exception_throw + 43
2 CoreFoundation
0x00007fff937d41d7 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 119
3 CoreFoundation
0x00007fff937e26bb +[NSDictionary dictionaryWithObject:forKey:] + 59
4 App Store
0x000000010fb961fe App Store + 279038
5 libdispatch.dylib
0x00007fff939e6f01 _dispatch_call_block_and_release + 15
6 libdispatch.dylib
0x00007fff939e30b6 _dispatch_client_callout + 8
7 libdispatch.dylib
0x00007fff939e80c8 _dispatch_main_queue_callback_4CF + 275
8 CoreFoundation
0x00007fff937b1b4c __CFRunLoopRun + 1644
9 CoreFoundation
0x00007fff937b10e2 CFRunLoopRunSpecific + 290
10 HIToolbox
0x00007fff91602eb4 RunCurrentEventLoopInMode + 209
11 HIToolbox
0x00007fff91602c52 ReceiveNextEventCommon + 356
12 HIToolbox
0x00007fff91602ae3 BlockUntilNextEventMatchingListInMode + 62
13 AppKit
0x00007fff925a2533 _DPSNextEvent + 685
14 AppKit
0x00007fff925a1df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
15 AppKit
0x00007fff925991a3 -[NSApplication run] + 517
16 AppKit
0x00007fff9253dbd6 NSApplicationMain + 869
17 App Store
0x000000010fb53a24 App Store + 6692
18 ???
0x0000000000000002 0x0 + 2
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x00007fff8c908212 __pthread_kill + 10
1 libsystem_c.dylib
0x00007fff8ca5eb54 pthread_kill + 90
2 libsystem_c.dylib
0x00007fff8caa2dce abort + 143
3 libc++abi.dylib
0x00007fff8f3fd9eb abort_message + 257
4 libc++abi.dylib
0x00007fff8f3fb39a default_terminate() + 28
5 libobjc.A.dylib
0x00007fff99427873 _objc_terminate() + 91
6 libc++.1.dylib
0x00007fff98e9e8fe std::terminate() + 20
7 libobjc.A.dylib
0x00007fff994275de objc_terminate + 9
8 libdispatch.dylib
0x00007fff939e30ca _dispatch_client_callout + 28
9 libdispatch.dylib
0x00007fff939e80c8 _dispatch_main_queue_callback_4CF + 275
10 com.apple.CoreFoundation
0x00007fff937b1b4c __CFRunLoopRun + 1644
11 com.apple.CoreFoundation
0x00007fff937b10e2 CFRunLoopRunSpecific + 290
12 com.apple.HIToolbox
0x00007fff91602eb4 RunCurrentEventLoopInMode + 209
13 com.apple.HIToolbox
0x00007fff91602c52 ReceiveNextEventCommon + 356
14 com.apple.HIToolbox
0x00007fff91602ae3 BlockUntilNextEventMatchingListInMode + 62
15 com.apple.AppKit
0x00007fff925a2533 _DPSNextEvent + 685
16 com.apple.AppKit
0x00007fff925a1df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
17 com.apple.AppKit
0x00007fff925991a3 -[NSApplication run] + 517
18 com.apple.AppKit
0x00007fff9253dbd6 NSApplicationMain + 869
19 com.apple.appstore
0x000000010fb53a24 0x10fb52000 + 6692
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff8c908d16 kevent + 10
1 libdispatch.dylib
0x00007fff939e5dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib
0x00007fff939e59ee _dispatch_mgr_thread + 54
Thread 2:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib
0x00007fff8c906686 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff8c905c42 mach_msg + 70
2 com.apple.CoreFoundation
0x00007fff937ac233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation
0x00007fff937b1916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation
0x00007fff937b10e2 CFRunLoopRunSpecific + 290
5 com.apple.Foundation
0x00007fff96a41546 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356
6 com.apple.Foundation
0x00007fff96a9f562 __NSThread__main__ + 1345
7 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
8 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 3:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib
0x00007fff8c906686 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff8c905c42 mach_msg + 70
2 com.apple.CoreFoundation
0x00007fff937ac233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation
0x00007fff937b1916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation
0x00007fff937b10e2 CFRunLoopRunSpecific + 290
5 com.apple.CommerceKit
0x000000010fc76d78 -[ISOperation runRunLoopUntilStopped] + 46
6 com.apple.CommerceKit
0x000000010fc7fcc0 -[ISURLOperation _runWithURL:] + 638
7 com.apple.CommerceKit
0x000000010fc7f9ca -[ISURLOperation _run] + 212
8 com.apple.CommerceKit
0x000000010fc7c758 -[ISURLOperation run] + 19
9 com.apple.CommerceKit
0x000000010fc7c036 -[ISStoreURLOperation _runURLOperation] + 1962
10 com.apple.CommerceKit
0x000000010fc7b2c0 -[ISStoreURLOperation run] + 121
11 com.apple.CommerceKit
0x000000010fc77997 -[ISOperation _main:] + 425
12 com.apple.CommerceKit
0x000000010fc774d5 -[ISOperation main] + 606
13 com.apple.Foundation
0x00007fff96a98926 -[__NSOperationInternal start] + 684
14 com.apple.Foundation
0x00007fff96aa00f1 __block_global_6 + 129
15 libdispatch.dylib
0x00007fff939e6f01 _dispatch_call_block_and_release + 15
16 libdispatch.dylib
0x00007fff939e30b6 _dispatch_client_callout + 8
17 libdispatch.dylib
0x00007fff939e41fa _dispatch_worker_thread2 + 304
18 libsystem_c.dylib
0x00007fff8ca5fd0b _pthread_wqthread + 404
19 libsystem_c.dylib
0x00007fff8ca4a1d1 start_wqthread + 13
Thread 4:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib
0x00007fff8c9080fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8ca61fe9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff9617bb66 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore
0x00007fff9639ebfa JSC::BlockAllocator::blockFreeingThreadMain() + 90
4 com.apple.JavaScriptCore
0x00007fff963b425f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 5:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff8c9080fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8ca61fe9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff963019d4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x00007fff963018b6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x00007fff963b425f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 6:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff8c9080fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8ca61fe9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff963019d4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x00007fff963018b6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x00007fff963b425f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 7:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff8c9080fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8ca61fe9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff963019d4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x00007fff963018b6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x00007fff963b425f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 8:: com.apple.CFSocket.private
0 libsystem_kernel.dylib
0x00007fff8c908322 __select + 10
1 com.apple.CoreFoundation
0x00007fff937f0f46 __CFSocketManager + 1302
2 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
3 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 9:: WebCore: LocalStorage
0 libsystem_kernel.dylib
0x00007fff8c9080fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8ca61fe9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff9617bb2d ***::ThreadCondition::timedWait(***::Mutex&, double) + 61
3 com.apple.WebCore
0x00007fff91096d01 ***::PassOwnPtr<WebCore::StorageTask> ***::MessageQueue<WebCore::StorageTask>::waitForMessageFilteredWithTimeout<bool (WebCore::StorageTask*)>(***::MessageQueueWaitResult&, bool (&)(WebCore::StorageTask*), double) + 81
4 com.apple.WebCore
0x00007fff905e712a WebCore::StorageThread::threadEntryPoint() + 154
5 com.apple.JavaScriptCore
0x00007fff963b425f ***::wtfThreadEntryPoint(void*) + 15
6 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
7 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 10:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib
0x00007fff8c908386 __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff8cae7800 nanosleep + 163
2 com.apple.Foundation
0x00007fff96aa09e4 +[NSThread sleepForTimeInterval:] + 156
3 com.apple.CommerceKit
0x000000010fc7ff44 -[ISURLOperation _runWithURL:] + 1282
4 com.apple.CommerceKit
0x000000010fc7f9ca -[ISURLOperation _run] + 212
5 com.apple.CommerceKit
0x000000010fc7c758 -[ISURLOperation run] + 19
6 com.apple.CommerceKit
0x000000010fc7c036 -[ISStoreURLOperation _runURLOperation] + 1962
7 com.apple.CommerceKit
0x000000010fc7b2c0 -[ISStoreURLOperation run] + 121
8 com.apple.CommerceKit
0x000000010fc77997 -[ISOperation _main:] + 425
9 com.apple.CommerceKit
0x000000010fc774d5 -[ISOperation main] + 606
10 com.apple.Foundation
0x00007fff96a98926 -[__NSOperationInternal start] + 684
11 com.apple.Foundation
0x00007fff96aa00f1 __block_global_6 + 129
12 libdispatch.dylib
0x00007fff939e6f01 _dispatch_call_block_and_release + 15
13 libdispatch.dylib
0x00007fff939e30b6 _dispatch_client_callout + 8
14 libdispatch.dylib
0x00007fff939e41fa _dispatch_worker_thread2 + 304
15 libsystem_c.dylib
0x00007fff8ca5fd0b _pthread_wqthread + 404
16 libsystem_c.dylib
0x00007fff8ca4a1d1 start_wqthread + 13
Thread 11:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib
0x00007fff8c906686 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff8c905c42 mach_msg + 70
2 com.apple.CoreFoundation
0x00007fff937ac233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation
0x00007fff937b1916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation
0x00007fff937b10e2 CFRunLoopRunSpecific + 290
5 com.apple.CommerceKit
0x000000010fc76d78 -[ISOperation runRunLoopUntilStopped] + 46
6 com.apple.CommerceKit
0x000000010fc7fcc0 -[ISURLOperation _runWithURL:] + 638
7 com.apple.CommerceKit
0x000000010fc7f9ca -[ISURLOperation _run] + 212
8 com.apple.CommerceKit
0x000000010fc7c758 -[ISURLOperation run] + 19
9 com.apple.CommerceKit
0x000000010fc7c036 -[ISStoreURLOperation _runURLOperation] + 1962
10 com.apple.CommerceKit
0x000000010fc7b2c0 -[ISStoreURLOperation run] + 121
11 com.apple.CommerceKit
0x000000010fc77997 -[ISOperation _main:] + 425
12 com.apple.CommerceKit
0x000000010fc774d5 -[ISOperation main] + 606
13 com.apple.Foundation
0x00007fff96a98926 -[__NSOperationInternal start] + 684
14 com.apple.Foundation
0x00007fff96aa00f1 __block_global_6 + 129
15 libdispatch.dylib
0x00007fff939e6f01 _dispatch_call_block_and_release + 15
16 libdispatch.dylib
0x00007fff939e30b6 _dispatch_client_callout + 8
17 libdispatch.dylib
0x00007fff939e41fa _dispatch_worker_thread2 + 304
18 libsystem_c.dylib
0x00007fff8ca5fd0b _pthread_wqthread + 404
19 libsystem_c.dylib
0x00007fff8ca4a1d1 start_wqthread + 13
Thread 12:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib
0x00007fff8c9080fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8ca61fe9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff9617bb66 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore
0x00007fff9639ebfa JSC::BlockAllocator::blockFreeingThreadMain() + 90
4 com.apple.JavaScriptCore
0x00007fff963b425f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 13:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff8c9080fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8ca61fe9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff963019d4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x00007fff963018b6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x00007fff963b425f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 14:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff8c9080fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8ca61fe9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff963019d4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x00007fff963018b6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x00007fff963b425f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 15:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff8c9080fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8ca61fe9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff963019d4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x00007fff963018b6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x00007fff963b425f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 16:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib
0x00007fff8c9080fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8ca61fe9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff9617bb66 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore
0x00007fff9639ebfa JSC::BlockAllocator::blockFreeingThreadMain() + 90
4 com.apple.JavaScriptCore
0x00007fff963b425f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 17:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff8c9080fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8ca61fe9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff963019d4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x00007fff963018b6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x00007fff963b425f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 18:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff8c9080fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8ca61fe9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff963019d4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x00007fff963018b6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x00007fff963b425f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 19:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff8c9080fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8ca61fe9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff963019d4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x00007fff963018b6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x00007fff963b425f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8ca5d7a2 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8ca4a1e1 thread_start + 13
Thread 20:
0 libsystem_kernel.dylib
0x00007fff8c9086d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8ca5ff4c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8ca5fd13 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8ca4a1d1 start_wqthread + 13
Thread 21:
0 libsystem_kernel.dylib
0x00007fff8c9086d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8ca5ff4c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8ca5fd13 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8ca4a1d1 start_wqthread + 13
Thread 22:
0 libsystem_kernel.dylib
0x00007fff8c9086d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8ca5ff4c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8ca5fd13 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8ca4a1d1 start_wqthread + 13
Thread 23:
0 libsystem_kernel.dylib
0x00007fff8c9086d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8ca5ff4c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8ca5fd13 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8ca4a1d1 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff500ac488 rdx: 0x0000000000000000
rdi: 0x0000000000000c07 rsi: 0x0000000000000006 rbp: 0x00007fff500ac4b0 rsp: 0x00007fff500ac488
r8: 0x00007fff7c906278 r9: 0x00007fff500ac490 r10: 0x0000000020000000 r11: 0x0000000000000206
r12: 0x00007fff500ac610 r13: 0x0000000000000000 r14: 0x00007fff7c907180 r15: 0x00007fff500ac4f0
rip: 0x00007fff8c908212 rfl: 0x0000000000000206 cr2: 0x00007fff7c8ffff0
Logical CPU: 0
Binary Images:
0x10fb52000 -
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0x10fc01000 -
0x10fc45fff com.apple.CoreRecognition (1.1 - 20.8) <43261D90-8416-3328-9FA9-F38210D08FCB> /System/Library/PrivateFrameworks/CoreRecognition.framework/Versions/A/CoreReco gnition
0x10fc58000 -
0x10ff50fff com.apple.CommerceKit (1.2.0 - 135.30) <4CF8EAB4-3E80-3AAD-AA85-C93455C71B38> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
0x10ffef000 -
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0x1101ba000 -
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0x1103ab000 -
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0x116481000 -
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0x1178ea000 -
0x1178eaff2 +cl_kernels (???) <8B8E4FF1-A03B-4E53-85B4-D0D908D5A49C> cl_kernels
0x1178ee000 -
0x1178eeffc +cl_kernels (???) <59A48A12-22D2-4A10-B0DA-BD34CC82ADEB> cl_kernels
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0x117b3dffd +cl_kernels (???) <FA78B601-B686-4EA7-AA02-B71F383D90B4> cl_kernels
0x117bd6000 -
0x117bd6ffb +cl_kernels (???) <05ABCEBB-2F59-41AB-8954-B1CCBAB80B1A> cl_kernels
0x117bdc000 -
0x117bdcffd +cl_kernels (???) <E66C355E-9ABE-4775-ADA6-C4021D99A004> cl_kernels
0x117be5000 -
0x117be5ffe +cl_kernels (???) <698F6AF8-5B5F-41C8-9BD2-F64EF65242F6> cl_kernels
0x117be9000 -
0x117be9ffc +cl_kernels (???) <383FC7A5-8A2A-4858-B4E3-CD8104D9D714> cl_kernels
0x117bfb000 -
0x117bfbffd +cl_kernels (???) <A5A6F8E7-610A-44B3-92CB-74940899AC6D> cl_kernels
0x119d4b000 -
0x119f09fff GLEngine (8.9.2) <420E03C3-B91D-33C7-A1C4-BE60A1544971> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x119f88000 -
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0x11a130000 -
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0x11a61d000 -
0x11a62afff libGPUSupport.dylib (8.9.2) <0D32763C-7F3D-3FDB-9EDB-760BB7AFFA04> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib
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0x7fff8e07bff7 com.apple.SearchKit (1.4.0 - 1.4.0) <C7F43889-F8BF-3CB9-AD66-11AEFCBCEDE7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
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0x7fff8e2f2000 -
0x7fff8e341fff com.apple.framework.CoreWiFi (1.3 - 130.13) <CCF3D8E3-CD1C-36CD-929A-C9972F833F24> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
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0x7fff8ec97fff com.apple.IOSurface (86.0.4 - 86.0.4) <26F01CD4-B76B-37A3-989D-66E8140542B3> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
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0x7fff905c7fff com.apple.quartzframework (1.5 - 1.5) <6403C982-0D45-37EE-A0F0-0EF8BCFEF440> /System/Library/Frameworks/Quartz.fraPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.
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