App Never Downloaded - Says Already Been Redeemed

Hello.
I purchased Mac OS 10.7 on the phone and received the codes for dowloading. When I tried to download it on one of our laptops it said it could not be downloaded because it didn't have the correct processor. I tried the code again on another computer and it said the code had already been redeemed... but it hasn't. I tried to download it and could not. How do I use this code on another machine as it has not been used at all and I have already paid for it?
Thanks,
Randy

I bought 24 licenses for all of our computers. I only have one Apple ID. When I log in on the machines that were able to be upgraded, it shows that the App has been downloaded. When I log in to App Store on the machines that are unable to be upgraded, it simply states it cannot be dowloaded because of processor. There seems to be no way I can get the code I entered on this machine that cannot be upgraded, to another machine that is able to be upgraded.

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