App Not Launching, Problem Reported, Dev (F84Games) Not Responding, Refund?

Hi all, I really need help with the 'Railroad Madness' app purchased for my son's ipad (from F84Games in Los Angeles). When he tried to play/launch it the game just crashes immediately after the splash screen.
Reporting the problem to Apple (through my itunes purchase history 'report a problem' function) suggested contacting the developer directly, which I have done, twice, via email and with an app review describing how the app does not work at all. I have asked F84Games either for a refund or a functioning replacement.
I have patiently waited for over a week on a response from Apple or F84Games, with no reply from either, which has been very disappointing since my general experience is that Apple has excellent customer support. Since the fault of the application is because it does not launch at all (and not a simpler functional issue), it seems reasonable to me that they would send some kind of message responding to my request?
Does Apple allow developers to post and sell 'bad' apps on the app store? I thought Apple had a rigorous approval/testing processes in place to prevent this sort of situation from happening in the first place?
Since I have already reported the problem to Apple via iTunes, I cannot report it a second using a different label.
Please, if anyone out there (or Apple, if you are monitoring these discussions) can advise how I can have my problem resolved, purchase refunded, or get some sort of human reply from Apple support; or at least have the faulty 'Railroad Madness' game removed from the app store so that others do not waste $4.99 I would be most thankful and appreciative.
Thank you, Steve

Hello Lauren, greetings from Australia.
I (and my son) really appreciate the message, thanks!
We look forward to seeing the updated version of Railroad Madness to enjoy playing on our iPad. I hope we have not put you all to too much trouble.
BTW, I tried Ian's suggestions but was unsuccessful. Maybe the problem has something to do with running under the new version of the OS?
Again, thank you for taking the time to respond to my post.
Steve M

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