App purchased accidentally. Who do I contact to get a refund
My ten year old daughter who had a learning disability had a snow day yesterday and decided it was ok to use my iPad. She downloaded an app that said free in the title but it was actually $ 99.99. I was wondering if there was anyway to get a refund on it.
The app may have been free to download, but quite a few then allow in-app purchases to be made within them e.g to unlock features and/or levels. You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
You can also turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off', and depdending upon what version of iOS that you have on it you may also have a Require Password setting onthe Restrictions screen which you can set to 'Immediately' (the default is a 15 minute period during which it doesn't need to be re-entered).
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