App shuts down, screen goes black and an apple appears
What does this mean?
Perform a Reset...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
If no joy...
Connect to iTunes on the computer you usually Sync with and Restore
http://support.apple.com/kb/HT1414
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/ht4097
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
Similar Messages
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Hi everyone!
So I've had this problem from my macbook since months ago. It sometimes just shuts off by itself, the screen turning black and won't turn on until like after a few hours (sometimes a day, but sometimes you could also immediately open it just like that.)
When it shuts off and you plug the adapter it is still charging, the lights on the side of the macbook book still lights up just fine if you press the button on the side. the only problem is that it wont open until after a few minutes, hours or days (very unpredictable) (also tapping the macbook helps, I dont know if it "really" helps or not, but it works sometimes.) But when it open it will be working fine until another couple of weeks or 3 or a month (again unpredictable)
I dont know what's wrong with my laptop, please help me. It would be greatly appreciated! thank you so much in advance!Hold the power button down for 10+ seconds. Then bring the MBP to an Apple store for an evaluation.
Ciao. -
I have a iPad, 32g, and for no apparent reason, the screen goes black and whatever app I am using is closed on me. It seems to be happening more and more frequently, especially when loading apps, or trying to watch a YouTube video. I try to open safari or youtube again and it will often crash several times before it may or may not decide to load for me. It is extremely annoying and getting to the point where I can not use it
Standard troubleshooting steps in order are as follows:
Power the iPad off and on.
An iPad reset, which is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release.
Restore your iPad with iTunes from your iPad's backup.
Restore your iPad with iTunes as a new iPad or not from your iPad's backup.
If no change after the last step, your iPad has a hardware problem. -
When I pull the notification screen down after about 5 seconds the screen goes black and then the apple appears for about 30 seconds and then returns to the home screen, this is an iPhone 4 running ios7 , any ideas??
One problem though, the top button on my phone is jammed so i cant power off the phone, anyway of resetting the phone without using the top button ?
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New (3mo) macbook air screen goes black and sometimes won't come back on after I unplug it from the power cord. Any ideas why it is doing this? Sometimes I have to hold power button for 10 seconds for it to shut off then back on. Sometimes holding the power button for a second is enough for it to come back on.
I took it to the Genius Bar, and they identified it as a hardware issue. Just got it back today. Parts replaced were:
620-5629 Display Module — Symptom: Distored/blurred/focus video issue
605-3284 Top Case with Keyboard — Symptom: specific key(s) do not work
So far so good. I'd suggest taking it in and not trying to work around it — it's a rare hardware issue (given the number of threads about it) and should be replaced. -
Screen goes black and I get steady beeps
I have a 2004 HP Pavilion a600n, AMD processor with Window XP SP3 and 1 gb of ram. I have no viruses or spyware due to running McAfee, Malwarebytes, Spybot, Spyware Blaster, and Advanced System care.
My pc starts fine, but after about an hour, the screen goes black, and I get a series of steady beeps about a second long. There are no short, long beeps. Just steady short beeps and a black screen.
I am forced to shut down via the power button. When I try to restart, the beeping occurs again, and the monitor light remains orange.
I will let my pc sit for a day or two, and I can start it back up, the monitor light is green then, but after an hour, the whole process starts over.
I have no way of knowing if it's ram, video, or fans. My video is built into the motherboard.
I will run PC Doctor and clean the dust out of the fans, etc.
But I do not have a lot of money to just randomly go about replacing parts. Does anyone have any idea what is the most likely culprit?
Thank you in advance for any help.
Kaat1220This shows how to get inside: http://h10032.www1.hp.com/ctg/Manual/c00225826.pdf
If you have never done something like this before, maybe enlist a friend to help. I suggest you not remove the CPU heat sink if that chore is not a task done before, at least without a knowledgeable friend along.
{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP. -
I haven't been able to find any answers that solve my problem. My Ipad will not leave the Apple logo. I hold both buttons and the screen goes black and then the Apple logo immediately pops back up. I can't get the red slider screen at all. No matter how many times I hold down both buttons the screen goes black and then the Apple logo pops right back on.
Before you do anything else, try charging via a wall outlet for a while, since its off. Then try turning it back on.
When you put the device into recovery mode it allows you to restore the device when no other options work. You do risk losing everything currently strored on the ipad itself. Hopefully you've performed regular backups either via itunes, icloud or both. Evern if you have synced content to either of those, you may not lose everything. All previous purchases have been saved in the itunes and app stores, so you can dowload them again.
while the ipad is off, press and hold the home button and plug the usb cord into the ipad. You should see a message pop up on the itunes window on your compoter screen that state it has discoverd an ipad in recovery mode.
You should now be able to restore -
While browsing the internet with my iPhone 4S the screen goes black and it looks like it's turning off, but it pops up to the unlock keypad screen. It has plenty battery and I was wondering if it is an issue of using too much of the iPhones RAM or not. I have no other apps open besides Messages. I am getting kind of worried as it started around two weeks ago and it has gotten increasingly frequent.
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these steps in order until the issue is resolved.
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Imac 27" Intel Core7 CPU 16 Gig RAM. Screen goes black and will not respond except with a push of power button. Second monitor connected via displayport continues to display fine. Apply Store did full hardware diagnostic and all is fine. Did clean wipe from Mavrick back to Mountain Lion but problem remains. Apple Store can do no more.
I did some more digging, it appears to be a backlight problem only. I can see the screen very dimly if I use a bright flashlight in a very dark room. It also seems to run ok if the brightness is turned down a LOT.
So I'm thinking this is a LED driver board issue or the display itself. I'll open it up and check the connection between the two and see if I can get any more clues. At least I can use it somewhat now by dimming the display significantly... -
About a month ago I installed an Intego software package on my computer. After it was installed my computer began to randomly freeze. The freezing would start with the screen going black and then fans spinning up. Closing the screen didn't help. Only rebooting did. I took my Macbook to a repair service and they said that the hardware was perfectly fine. They recommended a full wipe and reinstall. I have since uninstalled Intego and for about a week my computer seemed fine. Since then, however it has started acting up again. I'm thinking about doing the wipe and reinstall of ML but am hesistant. Any suggestions what I can do to avoid that?
Hello nattygrimm,
I was looking into the issue you are describing and found a great resource to try and fix the issue without having to re install the OS. It is an article called Mac OS X: How to troubleshoot a software issue found here: http://support.apple.com/kb/HT1199.
I recommend starting here:
The first and easiest test to try is to see if the issue affects a different user account on your Mac. Each user account has customized preferences and other items stored in its home directory. You'll first need to create an additional user if one does not already exist (follow steps a-h below). Then, log out of the current user and test the issue in the new user account.
If this resolves the issue, there may be an issue with a file in the home directory of the original user account.
From the Apple menu, choose System Preferences.
From the View menu, choose Accounts (or choose Users if using Mac OS X v10.2 or earlier).
Click "+" (or click New User if using Mac OS X v10.2 or earlier).
Give the new user a name and short name.
Mac OS X v10.3 or earlier only: Click the Password tab, and give the user a password.
Mac OS X v10.3 or earlier only: Click Security.
Select the checkbox for "Allow user to administer this computer". This makes the user account an administrator.
Click OK, or quit System Preferences.
Work your way down the article as needed.
All the best,
Sterling -
PlayBook lags and then the screen goes black and does not respond
Hello guys,
As the Subject line summarizes, my tablet was working like charm since the date of purchase, back then in April last year. However, on these days it has been performing weird. It has always been fast and smooth, but since last week it has been lagging and not no responsive to the touch.
To tell you gusy fast and clear, it boots up as normal, fast and smooth, apps open and close as usual. Then it starts to lag, and freezes for one second, responds and freezes again but this time will not respond again and finally the screen goes black and stucks there until I make a hard reset and it reboots normally, until it does it again, and again.
Relevant information:
16GB model, 1.5GB free storage available, sideloaded a few android apps today, recorded a few videos
the device manager software on the pc makes no difference, as the PB will anyway freeze and go all black even if it's backing up or something.
HELP?Make sure any important data is backed up preferably by drag and drop to a pc.
When it is working properly, try gently squeezing the playbook between finger and tbumb around the black bezel border. Especially either side of the lower sockets. If it goes black it's probably a bad battery or screen contact.
1.5 GB is not much spare storage, by the way. I would never fill more than 75%. -
I just downloaded ios 7 and when I'm recording video the camera screen goes black and doesn't record anything. Also in control centre music control doesn't work sometimes. It's been three days.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Screen Goes Black and Hangs when browsing by Artist, Album, Song, etc.
I'm having a fairly huge issue with Front Row:
I can play video files (although their is a moment of hangtime between selecting a video and the video actually playing) and music files (if I choose the "Shuffle Songs" option), however, when I choose to browse my music by artists, albums, songs, genres, etc. my screen goes black and stays that way until I hit CMD+Q over and over until it finally quits. Furthermore, when I do play music via "Shuffle Songs" and quit out of Front Row, the music continues to play in the background and cannot be stopped, paused, etc.
Is there anyone out there who can help me fix this? I love Front Row and use it all the time and it would be a shame not to be able to anymore..
Thanks in advance,
CoreyI have a similar problem. When browsing music the screen goes to black or just freezes on whatever was beeing displayed for maybe 30 seconds to a minute before continuing. It happens quite often. I am running the latest version of Front Row on a brand new Mac Mini. I have a very large iTunes music folder (about 830 gigabytes of uncompressed AIFF files) running on an external FW800 drive. I tried repairing permissions and a number of Front Row and a few iTunes files appear in the list. However, when I run repair permissions again, the same files are still listed so obviously if they need to be repaired, it's not happening. I tried repairing the volume (no problems found) and repairing permissions from the Install disc but the result was identical.
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I can not get my iPad to mirror on Apple TV. When I toggle the tv screen goes black and the iPad freezes. Have updated the iOS to latest settings and also updated the settings on the Apple TV
Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router. (Also try removing it’s power cord for at least 30 seconds)
Restart your mobile device. -
When i try to boot itunes, screen goes black and a message pops up and says not compatible with the visual elements. how do i fix this? itunes wont even open at this point. please help. thanks
Let's first try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
iTunes for Windows: How to turn off Compatibility Mode
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