APP-SQLAP-10380: You cannot select this payment document

User did a quick payment. When the check failed to print user voided the check and tried to reprint. Now when the user is trying to reissue the check they are getting the following: APP-SQLAP-10380: You cannot select this payment document because it is in use by another payment batch.
I went through Metalink and found this article: R11i: Quick Payment For EFT Payments Will Not Release The Document To Pay Other Invoices [ID 158828.1]
A query in the metalink article stated that "If this query returns rows then contact oracle support for a data fix."
The query did return rows. However, this is rather urgent and I am unsure as to when Oracle Support will get back to me. I made a Sev 2 SR for this. I was wondering if there was any front end things I could do to clear this payment batch so I could reissue a check?
Any help would be appreciated.
Thanks

Please see these docs.
R11i: SEPA: AFTER PATCH 6741280, QUICK PAYMENTS ERROR APP-SQLAP-10380 [ID 1060865.1]
App-Sqlap-10380 You cannot select this payment document payment batch formated [ID 309655.1]
APP-SQLAP-10380: You Cannot Select This Payment Document Because it is in Use by Another Payment Batch [ID 1335053.1]
R11i / R12: FAQ for Single European Payments (SEPA) [ID 791226.1]
APXPAWKB After Using NL Payment Format For Quick Payments, Payment Format Cannot Be Used Anymore [ID 250332.1]
Unable To Enter Quickcheck For Polish Eft Formats [ID 397791.1]
Thanks,
Hussein

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