App Store And Billing problems
I have a problem. When I try to make a purchase on the app store, It tells me i have changed my account information and need to update my billing information. How do i do that??? I have looked under my account information and i can't seem to find where i need to make the adjustments.
Hi,
You can update the account and billing information from iTunes as described here: http://support.apple.com/kb/HT1918
-Jason
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App Store and Download problems - Help If Possible :(
Hiya. I am New. Sorry for delving straight in for help, but I don't know what I have done here, and I hope someone can help me rectify my problem. I received my BB last week and set it all up - working fine. A colleague of mine directed me to the App Store, and I downloaded that via the handset with no problems. I was able to download the FB, some themes and a dictionary app via the store and was able to access it just fine. Yesterday, I tried to install some new apps and themes via the Desktop Manager, and now the App Store has dissapeared from my handset. I tried to re-download it via my BB and it says something like 'Sorry, this device does not meet the requirements to download App store' and I cannot download any Apps at all. FB and Dictionary are still there, but the themes I tried to put on via DM are not. I removed battery and memory card, and tried again but still get the same message. I tried to put App store back via the DM. It says it was loaded successfully but its not in the handset. I deleted all the themes I had originally downloaded from app store in the hope something was causing a corruption in the handset software but that hasn't worked either. I haven't installed any updates (to my knowledge) and the contract plan i have with my provider doesn't impose any limits to my usage as I have opted for the unlimited package (Tesco Mobile) I can't understand how last week I was able to download and use App store just fine, but now it is saying my handset doesn't support it, and I can't download or install any new Apps, Games or Themes via the desktop manager either. Sorry for rambling on, but I was really happy with my new BB, and now I am afraid i have unwittingly bricked it! Any advice gratefully received! TIA
You can change the settings in Security & Privacy to "Anywhere"...
That should work... as to whether the printer driver will work, that's another question.
Good luck,
Clinton -
App store and Youtube problems
Hello, I have a 2g iPod touch which I have started having problems with the last week or so. I can open the app store, browse through all the apps and view them. I can access my iTunes account, but when I press the updates tab in app store, it comes up with the message "cannot connect to itunes". Also when I try to download an app, it won't download, it just appears and says "waiting..."
I also have the problem with the YouTube app. I cannot view any of the tabs at the bottom. It just comes up with the loading screen and then says cannot connect to youtube. I can access the YouTube website through Safari but when I try and play a video it says the video cannot be played.
I have updated to the latest software (3.1.3) tried restarting, and restoring my iPod but nothing seems to work. It could be a problem with my Wi-Fi or internet, but I couldn't access the app store at my friends house, using his Wi-Fi either.
Anybody had the same problem or got any suggestions as to how to solve it?
Thanks in advance.If you read my post I mentioned that I restarted (turn on and off) and reset (restored to defaults), I have the latest software 3.1.3 and I have reset the network settings.
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Since upgrading my Mac OS 10.9 and Mavericks, I am unable to open App Store and other problems.
My computer has gone haywire since upgrading to Mac OS 10.9 and adding Mavericks. Mail was a big problem with my not being able to read messages, but now there has been a mail upgrade to solve that. However, still cannot open App Store from my Dock and cannot open Software Update from the apple menu. Lots of other screwy things going on and Apple seems of no help to try and resolve these issues. Anyone with similiar problems or issues?
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
IPhone 5 app store and update problems! Please help!
Okay so I have a iPhone 5 and all my software is up to date. I'm not able to download or update any of my apps. Whenever I press on update, it asks to enter my apple id password and after I do, it stalls for a few seconds and then says "update" again. It does the same thing when I try to downlaod a new app. My apple I.d and password are both correct. This has been going on for several days and I honestly have tried just about everything. I've turned off my phone, made sure my restrictions were off, ect. Pleeease help, it would be greatly appreciated
Reset the device instead of simply restarting it.
If that doesn't work, pick one of the apps that is least important to you. Delete it. Then try to redownload it. -
i iraqy i love u apple
You can contact iTunes support via email via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.
Have a look here > http://support.apple.com/kb/TS1646
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Details:
Hi i can not buy any thing from the app store and any thing from in side any games pls fix my problem urgent and as soon
Note this is second email pls answer and fix my problem
<Email Edited by Host>These are public forums, you are not talking to iTunes Support here (most of the people here, including myself, are fellow users) - I've asked the hosts to remove your email address from your post
If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
In making my apple id ready to using app store and itunes i tap on the none in the credit card but it say me contact itunes spport to solve this problem what have I do ?
credit card it tells me my credit card is not valid for the store.
Hi Don ...
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article
The iTunes and Mac App Store are one in the same.
And check out this support article here > iTunes Store: My credit card's security code or zip code does not match my bank's records -
Hi, Dear. I purcahse my iphone 4S on of the guy, my problem is when i update any app from App store and i click update there is an e-mail address is coming which i doesnt know about the password, how can i revome the e-mail address for update our apps.
Yes. Delete the Apps that were not Purchased using Your Apple ID.
But a Restore as New is the way to go. -
I can use my appleID without any problems for using to download new apps in the app-store or Itunes - Problem: I can´t use my ID at facetime and Imessage -
I´d like to add an EMail account on top to my mobile number to use more this services. My password will not be accepted!!!??? I try it and i try it and i try ist, throughout the same problem. Whats on? The user help desk said, i´ve to reset and use the WLAN key new as well as possible - no way!Contact the App store for Apple ID help. Their support link is on the right of the App store window
LN -
i have a problem with my MacBook Pro is the almost of my app not working at all like a app store and terminal and other important apps please if u can help me as fast as you can cuz i don't wanna format it that's why am on Mac now not win ?
Abdussalam.A,
you mentioned that Terminal does not work at all for your MacBook Pro. What currently happens when you run Terminal? In what way does it not work? -
Hi, My name is Bheki Yende
I'm experiencing a problem with an app I've just purchased from iTunes, I have tried every piece of advice from the "iOS: Troubleshooting applications purchased from the App Store" and still nothing is working. I would like to get my refund on this pls.
This is an inconvenience, I don't understand why I have to contact the developer for a faulty product in your store.
I've paid iTunes to get this, so iTunes must fix this problem for me or give my money back.
ThanksThis is a user forum, you are not speaking to Apple here.
You will need to contact iTunes support here, regarding this issue. They will usually respond within 24 hours. -
App store and apps problem when migrated
I am going to ask this here because Apple support has not been able to fix this.
Old computer = iMac core 2 duo 2.4GHz 10.6.7
OK so I just bought a new iMac quad core i7 2.93GHz (2010 model on closeout) and from the start I selected to migrate from a time machine backup. Took a long time but worked (well execpt for this problem).
So one thing I noticed after the backup was that there was no app store program installed. I then noticed the OS that was on the machine was 10.6.4 (pre app store). So I did the upgrade and and it's now at 10.6.8.
Problem is the apps won't load (click and nothing happens, click on ones in dock and it bounces once then nothing). So I load up the app store and log in, seems to take my login OK but won't let me do anything like make a purchase or do an update to an older app. It tells me they were purchased with a different account when I try to update and tells me I don't have a valid account when I try to purchase.
Well it's a good account and I went back to the old computer signed out and back in with the 'exact' same info and it works fine on that computer, even did the update to the program that was older"
Called Apple support, ran me through a dozen things (I could tell he was running out of ideas) and he finally said it must be a problem with your account (I seriously doubt it as I use the same account on the old computer, a laptop and 2 'i' devices with no issue).
I think it has something to do with the fact that the migration happened when the OS was older than the app store.
Not sure what to do but I would like to be able to use the apps I purchased and be able to purchase more in the future.
Any ideas?Well looks like the fix was to download the stand alone 10.6.8 updater and re update the OS.
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After updating to iOS 8.0.2 the App Store and iTunes have disappeared, is anyone else having this problem? Help please!
Well, if they have truly disappeared then something is really messed up. For really messed up stuff, you need to set it to factory default condition, and then afterwards, restore it from your backup.
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Use iTunes to Restore your iOS Device to Factory Settings
http://support.apple.com/kb/ht1414
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