App Store billing problem

Every time that I try to update an app, download a previously downloaded app, or try to download a new app, my iPod asks me for my billing information even though the app is free. After i type in the information, it still won't even download. Is there any way that I can fix this without the use of a computer.

iTunes requires a valid payment method even for free aps and update. Yo need to add a valid payment method to your account. If you think it is valid then contact iTunes
Apple - Support - iTunes - Contact Us

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App Store billing problem (security code)?

Unable to update RBC banking app as security code not accepted

iTunes requires a valid payment method even for free aps and update. Yo need to add a valid payment method to your account. If you think it is valid then contact iTunes
Apple - Support - iTunes - Contact Us

IPhone app store downloading problem

I have iPhone app store downloading problem (iOS 5). I could not download or update any software successfully from yesterday. Every app shows "waiting for download" but nothing happen for two days. It seems my app store does not connect to server. I use same account in my iPad, but it works normal. So, what happen to my iPhone? Please help me!

Hold the home button and lock button for 10 seconds to reboot the iPhone.

HT2534 i phone 4s app store download problem

when i am downloading free apps from app store it is showing "your account is not valid for use in the emirati store.you must switch to the indian store before purchasing.how can i correct this

I had the same problem. Go to Store---View My Account and then click edit on your billing information. You may need to retype in your credit card security code. It was blank on mine and after I typed it in I was able to download the app.

APP store updating problem

All the time I have problem for updating or buying from Mac APP store as I have to change it from US to UK.How can I fix it for good?

Did you have a US account in the past? Have you taken the steps to change the account to the UK?
To do so you need to change, in this order, the region or country, then the payment method and finally your billing address. They must all be in the UK.

App store "Billing info" not funtioning

At the stage where purchasing requires that one check his "Billing Info", and the button is depressed...nothing happens. Tried this many times. I'm out of my registered time zone...might this be a problem?

Hi and welcome....
Open System Preferences - Date & Time then select the Time Zone tab. Make sure you have the correct Time Zone selected on the map.
Quit the Mac App Store if it's open.
Launch iTunes. Click Store from the menu then click View My Account then click Edit Payment Information. Make sure the Security code for your credit card is available then click Done.
Go back to the menu, click iTunes/Preferences then select the Advanced tab. Click Reset warnings and reset cache.
Restart your Mac.
See if that helped. If not, follow the instructions at this link and delete the cookies/caches and .plist files associated with the MAS. http://discussions.info.apple.com/message.jspa?messageID=12899910
If nothing has helped, you can contact MAS Customer Support here.
Carolyn

Iphoto, the App Store, iMessage problems on OSX 10.8.5

I have a couple of problems.
Firstly, my imessage does not work. When I send messages it does not deliver them, and puts this little red exclamation point next to the message. When Imessge is not active i recieve old texts from weeks ago in the top right hand cornor of my computer. When i click on it and want to send an imessage it does not let me.
Second, iphoto. Is there any way to speed up iphoto? It runs espically so compared to other programs. I realize that I do have around 10,000 picutures, but shouldnt it be able to handle it?
Lastly, the App Store. This gives me the most difficulties. I have updates and it will not let me download them. I have to accept purchases but just like the downloads, when i click on the accept button it will not actually do it. It just clicks it. One of the biggest problems is that it will not let me even sign in the my account. I have tried different tactics but everytime i click on a sign in option, it does the same thing as when i click download or accept. How do i fix this? Do I uninstall the app store? but then i dont know how to get it back.
Note: Imove, iphoto, and bascally everything else came with the mac when i bought it. I did not buy these separate from the app store and such.
This is getting very frustrating. Thank you for your help if there is any!

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

App store billing issue (prob not the right place for this but i couldn't find a better one)

I have been using the same card for my itunes account for as long as i have had an itunes account and a personal credit card, all of a sudden about a week or so ago while trying to update some applications on my iphone it asked me to sign in and confirm my billing information, from that day on it has refused to recognise the security code for my credit card or any other credit card for that matter, has anyone else had a similar issue with billing for their app store/itunes account and if so is this something that can be fixed easily without sending the device out or going to a repair centre
the most frustrating thing of all is all of the updates i need to install are free updates for applications that were also free :-/

go to http://zip4.usps.com/zip4/welcome.jsp, enter your billing address, it will then show you how the USPS recognizes your address. Enter that address EXACTLY how it is shown on the USPS site into your itunes billing address info.

Mac app store borderlands PROBLEM

so i was casually buying borderlands goty and BLAMMO it still tells me that i havent bought it even though i downloaded it and it works perfectly it thinks i havent donloaded it how do i make it recognize the game

Hi and welcome..
Check your Applications folder to make sure the game was downloaded and installed successfully. You can launch it from there.
If you continue to have problems, you can contact the developer here.
http://support.feralinteractive.com/borderlands/EN.html
You can re download the game and see if that helps, instructions here.
http://support.apple.com/kb/HT2519
And Mac App Store troubleshooting help here.
http://www.apple.com/support/mac/app-store/troubleshooting/
Carolyn

App store feature problem

Hi,i can't access with my app store feature and top charts.Kindly assist me pls.Im being this problem for 3months.pls

Jyothsna wrote:
my problem is the users already purchased the app should have 1 year validity ,after that i want the user to use "Update Subscription".
Can you explain this a bit more? Users who purchase the app should have a 1 year validity for what? Are you talking about the app purchase or the in-app purchase? Are you talking about future in-app purchases or people who have already purchased your app before you added the in-app purchase feature?
Can i get the Purchase date of the app based on the user from app store.
Yes. When your app completes the in-app purchase, it should forward the receipt to your server, which will verify it with iTunes, and complete the transaction. All the details are here.

10.8.4 Update - App Store - Waiting Problem?

I checked for updates last night and the App Store opened and said 10.8.4 was available. I clicked 'update' and it showed as 'waiting'. This morning, fifteen hours later, the App Store still shows 'waiting'. I am unable to log out or shut down. I get a couple differnent info boxes when trying, one says "OS updates must complete before App Store can quit, and the other says "Can not quit when updates are in progress". When looking at my switch, it doesn't appear data is being transfered. Any ideas would be greatly appreciated as I'm unable to log off so my wife can log in. I'm not at my machine but have kept my software up to date so I'm positive I'm running 10.8.3.
Thanks much.

Doug in Alaska wrote:
Yes, I was able to download it but I didn't interupt the download...
A tip for the future. Instead of relying on the App Store for system updates, you can go here and get them directly, cancel them in the middle if the connection is too slow, and install them when it's convenient for you rather than the App Store. Moreover, you can choose to download and use the combo updater rather than the incremental version. The combo is larger but installs all the updates released since the original version of Mountain Lion, which can fix a lot of incipient problems.

App store Issues (problem 13)

Hey,
I have two apple accounts that have a suite of downloaded applications between them that I use on a regular basis. On one apple account I can update my apps fine. When I log on to the other to update the other apps the updates never commence and I get an error message:
"We could not complete your request.
There was an error in the app store. Please try again later (13)."
I have already researche solutions to this problem unsuccessfully.
https://discussions.apple.com/thread/3794975?start=0&tstart=0
Any help would be greatly appreciated.
Regards,
Richard

Hey,
I have two apple accounts that have a suite of downloaded applications between them that I use on a regular basis. On one apple account I can update my apps fine. When I log on to the other to update the other apps the updates never commence and I get an error message:
"We could not complete your request.
There was an error in the app store. Please try again later (13)."
I have already researche solutions to this problem unsuccessfully.
https://discussions.apple.com/thread/3794975?start=0&tstart=0
Any help would be greatly appreciated.
Regards,
Richard

App store launch problem

Since last week my App store just won't launch, dnt shw a error message, no nothing... There's js nthng but this Grey screen with the App store logo, the Loading gets on for some time but after that it stops at some point and then the Application is like it hung up coz wenevr a window is over it nd i return to App store window the Red Yellow Green buttons also dnt show up...
Plz Help...

Hi,
Download and install the v10.6.7 combo update available here.
The combo addresses Mac App Store bugs that may help. Make sure and restart your Mac after the combo is installed then launch the Mac App Store.
If you still have problems, you can email MAS Customer Support here. You should receive a response within 24 hours.
And troubleshooting links available here.
Carolyn

App store uppdating problem

My old e-mail is automatically choosed when i try to use the uppdating tool in app store, and i don't have the password for that e-mail anymore. I have checked My Appel ID so that my old e-mail isn't registred to my Appel ID. I am only having this problem when i use the app store updating tool.
Does anyone know any solutions to my problem?
//Simpaan

Make sure you are using the correct App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3.Tap "View Apple ID"
4. Enter your user name and password.
5. Tap "Country/Region."
6. Tap "Change Country/Region"
7. Select the region where you are located.
8. Tap "Done".

Personal hotspot and app store loading problem

I have an iPhone5s and I updated it to IOS 8.0.2, after updating:
1- The Personal hotspot icon is gone from setting and I can't use it at all,
2- App store doesn't load the data, when I touch the app store icon I just see the white page and no data are loaded.
Are there any solutions for mentioned problems?

Hi HD1080,
So it sounds as if your Personal Hotspot is not available in Settings after updating your iPhone's software. I would suggest that you troubleshoot using the steps in this article -
iOS: Troubleshooting Personal Hotspot
Under Basic Troubleshooting, start with step 7
Reset your network settings: Tap Settings > General > Reset > Reset Network Settings.
If you still see the issue, restore the iPhone.
For your issue with not being able to see anything in the App Store, I would suggest that you troubleshoot using the steps in this article -
Can't connect to the iTunes Store
Specifically the section Troubleshoot issues on an iPhone, iPad, or iPod touch.
Thanks for using Apple Support Communities.
Best,
Brett L

App Store billing problem

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