App Store download problem, need to reinstall and can't figure out how?
App Store was interrupted during download and is not usable. I need to reinstall but can't figure out how to since all other items updated after Snow Leopard upgrade. Can anyone walk me through what to do?
Neither Adobe Reader nor Flash Player can convert files. May be possible with Flash Professional; ask in that forum.
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My dad has dementia - does not remember his password. His hard drive has been erased. We need to reload Mountain Lion and can't figure out how to do it. Internet recovery asks for his Apple ID and password. He has no idea. I have an Apple ID but have never bought anything through the iTunes store so it won't accept my Apple ID. I don't know if his computer is under warranty. He does not remember if he has Applecare. I tried reinstalling Leopard -- the computer originally came with Leopard -- but the computer screen goes grey and a message comes up saying I need to restart. He wants to give this computer to me since it's useless to him. What do I do to get a system on it again?
You will need to reformat the hard drive to go back to Snow Leopard or Leopard.
Does he have a Snow Leopard Disk? He should, as there is no way to go from Leopard to Mountain Lion without it. If you can find the Snow Leopard Disk, I'd at least start with that.
You will need to use Disk Utility in the installer to format the hard drive and get rid of the recovery partition.
Boot from the installer disk by holding down the C key on restart. When it boots, Open Disk Utility (Utilities menu, at least in Snow Leopard).
Select the Hard drive and then click the Partition tab.
Select 1 Partition from the partition menu.
Select Mac OS Extended (Journaled) as the format.
Name the drive (Macintosh HD is the standard).
Click Apply to partition the drive.
When it is done, quit Disk Utility and install the OS. -
I want to transfer an audiobook and a movie from my MacBook Pro to my iPhone 4S, and can't figure out how. I went to "Help" and it said after connecting the two devices I should "Click Apps," but I can't find anything labeled "Apps" to click. Help?!!
If you have iTunes 11 on your Mac then you can enable the left-hand sidebar via option-command-S, that might make it easier to navigate.
Connect the phone to your Mac and select it on that left-hand sidebar, and on the right-hand side of the screen there should be a series of tabs which you can use to select what to sync to the phone. If it's an audiobook then it should appear on the Books tab for selecting/syncing, and films will be on the Movies tab. When you've got the audiobook on your phone you should get an Audiobooks option in the Music app (you might need to tap the '...' tab at the bottom of the Music app to see it). -
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You could go hunting for a fair price on a refurbished or restored Intel-based Mac or MacBook, as most early models of CoreDuo and Core2Duo can run Snow Leopard 10.6.8, and some much more recent.
The Apple Store's Special Deals section that is online has some fairly recent examples of hardware with an OS, original accessories as noted, power cord, and complementary one year coverage. Eligibility for extended AppleCare plans are noted & may be available for various items in the store. Subject to availability. Refurbished. Like new. The price difference can be about the same as the additional two year AppleCare plan may cost, so get that too.
Third party repaired restored or available through other channels vary in quality, quantity, condition, and may be lacking in some or most original accessories; they should include basic hardware as originally equipped and have the boot-install software disc set as intended for that build model & year specification, included.
Auction sites rarely have that much of a kit together, w/ missing discs, scruffy, extra fees, etc. On the other hand, companies that restore and repair Macs for a living and are authorized Apple service centers may have something, if you aren't in the market for something holiday new or really quick. Older models if reasonably refurbished can still shine years later.
Hopefully this helps somewhat.
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Hi
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I rented a movie and can't figure out how to play it. It does not appear in my movies and does not have a play button on the main movie screen.
This should help. Presumably you have not tried to move your movie to some other device as it can only be on one device at a time. Also, presumably you allowed it to finish downloading.
http://support.apple.com/kb/PH12136 -
I have an old version on my iPad 4.3.3 and can't figure out how to upgrade. Per the manual "Software Upgrades" is not an option from the General Settings.
The option to update without the computer (Over the air) was made available with iOS 5. If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
http://support.apple.com/kb/HT4972
Also read the instructions from the section entitled "Update your device using iTunes" at the link below.
http://support.apple.com/kb/HT4623
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The music sync is one way - computer to ipod. The only exception is itunes purchases. Without syncing: File>Transfer Purchases
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