App Store FAIL: prompts for wrong Apple ID
After changing to a new, valid Apple ID & password in Settings / Store, the App Store app still prompts for the password to an old Apple ID previously used on my iPhone 3G. No amount of syncing in iTunes, or restarting the iPhone, or performing a restore in iTunes, corrects this, and the App Store app cannot be deleted. What must be done to force the App Store app to recognize updated Store settings in Settings???
"You are logged in with your new Apple ID with iTunes on your computer when syncing your iPhone with iTunes?"
It happens immediately upon opening App Store (touching the icon). I suspect the last time it was used, it was on the updates tab. The problem is that the App Store app doesn't fetch the current Settings/Store ID before starting an update check, and doesn't give me any way to change to the new ID within itself.
In iTunes, I am logged in with the new Apple ID, and have synced with no errors. And I have tried signing out in iTunes and in iPhone's Settings/Store, then signing in to my new Apple ID (actually it's my daughter's Apple ID, I gave my old 3G to her) in iTunes, connecting the iPhone USB, syncing, then signing in to new ID in Settings/Store, all to no avail.
Regardless of DRM issues, the App Store app should use the Apple ID stored in Settings/Store, then if during update checking if it finds an app purchased with another ID, prompt the user for that ID's password, or offer to remove the app.
Similar Messages
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App store (OSX) asking for wrong Apple ID
Hi all,
I work as an IT technician for a UK University. I have recently setup a new MacBook Pro for one of our users. As part of the setup I installed all the updates via system menu->software update. To do this I was prompted for my Apple ID which I entered and the updates proceeded to download and install.
However now the machin has been passed to it's user, and when they try and update they are prompted for my Apple ID, and cannot change the ID, we have even tried signing out in the App store and signing in as them, but they are still prompted for my Apple ID.
Is there a way to resolve this even if we have to re-download the updates.
Cheers.
Phill.Well it's actually a MacBook Pro, not an iPad.......
But I was planning to try a re-install of OS, to see if that would fix it. Laptop is back with it's owner currently so she can back her data up first.
Since this was supplied with 10.9 pre-installed is there a way we can get a restore image ? Since 10.9 only seems to be available as an upgrade to 10.8 through the App store, or will 10.8 install on a current MacBook Pro ?
Cheers.
Phill. -
why when i want to download a free app from app store it asks for my apple id and when i give my apple id it then says "this apple id has not yet been used in the itunes store". i dont even know what that means and it will this happen everytime?
If you are within 14 days of purchase you can still return the iPhone and get the phone that suits your needs, however, I think you will find that no matter which phone you get the content provider will want to know how you are going to pay for future purchases. For Android phones it is Google, and they will certainly want to know.
To create an Apple account without a credit card see: http://support.apple.com/kb/HT2534 -
When I have a software update notification and I go to the 'Updates" tab of the App Store and click 'update', the flash screen 'Sign in to download from the App Store comes up the the Apple ID is wrong and grayed out so I can't change it. Where is the bogus Apple ID stored? How can I 'ungray' it to make it editable?
I'm running Mavericks 10.9.4 on an IMAC 2.5 GHz Intel Core i5.You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
4. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method. -
Forced to change Apple ID during 5.0 update. App Store still prompting for old ID's pasword.
Updated my iPhone 4 from 4.02 to 5.0. During the process I was required to change my Apple ID from a single name to my email address, and reset the password. Now when I try to update apps it prompts me for the password to my old Apple ID.
I've also logged out and back into iTunes on my PC, and in the App Store on the iPhone.
I'm guessing it's because all my apps were downloaded under the old Apple ID. But the underlying account is still the same one, isn't? How do I 'migrate' all my apps to appear under the renamed ID?
Zach -
Tried to update an app on my phone but when it asked me to give the password for my AppleID, it was asking for the password to my sister's AppleID. I went to setting and down to itunes&app store settings and checked which AppleID was logged in, but i found that it was my AppleID that was logged in, not my my sisters. I then tried logging out and logging back in again but the app store, regardless of this, still asks me for my sister's AppleID and I don't know her password...How do I get the app store to ask me for MY AppleID password, not my sister's?
If this app was bought by your sister with her Apple ID, only her ID can update the app.
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App Store updates preload the wrong Apple ID
So I upgraded the family iMac to Mavericks, and now I'm trying to update associated programs, iphoto imovie, etc. When I click update the app store preloads an app store account from this computer's previous owner, and asks for his password. The apple ID half of the login screen is gryed and I can't click in it to change to our account. Any thoughts?
I'm logged into itunes and the app store for new purchases with my own account, it's only these updates that this happens for.. It wasn't ever a problem with Mountain Lion.
I do have the correct apple ID associated with this login, so I'm not sure how it even sees and old apple ID.
Thanks in advance.In order to update apps you have to sign into the account that purchased them. Apps are permanently locked to the account that purchased them. If there are apps that need updating yo have to update then one at a time until the remaining apps were purchased from one account.
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Updates in the App-store are using the wrong apple-id.
Hi
My daughter has an Ipod touch.
At first we used the apple-id of my office.
But now we use our own. The apple-id of the office is deleted. That emailadress is not valid anymore.
Now is it possible to download new apps. Even iOS6 is downloaded perfectly.
But updating is another issue.
It keeps asking for the deleted apple-id.
What way can I reset this?
Thank you.In order to update apps you have to sign into the account that purchased them. Apps are permanently locked to the account that purchased them. If there are apps that need updating yo have to update then one at a time until the remaining apps were purchased from one account.
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I have enabled iTunes and App Store fingerprint authentication on the iPhone 5s. However I still receive a prompt for my Apple ID password vs my Fingerprint. Any way to resolve this?
Ok thanks - that explains it:
From the Apple article: "
Note: Touch ID cannot be used for purchases if Require Password in Settings > General > Restrictions is set to Immediately."
Not sure why - but clearly intentional. -
App store will not accept my Apple ID for updates after installing Mavericks?
I have recently installed Mavericks on my Macbook Pro. After installing it the two new updates for iPhoto and iMovie popped up. I click on the 'update' icon and I am prompted for my Apple ID as usual. After entering the correct ID the prompt disappears as if correct, but then re-appears asking for the password again. The prompt does not actually say that the wrong Apple ID or password has been entered. The updates do not install and the prompt remains. I know I have the right ID because I can install other apps using the same ID. I definitley have the right Apple ID. Now I cannot open iPhoto because it says that the application is not compatible with the OS! Has anyone got any tips on how to install these new updates and get around this error? Any help would be appreciated.
Following the info from support I enrolled into something called Mac Up to Date program, then you give them your serial number, invoice, etc... and then they seem to review the information and decide whether you qualify or not. I am still waiting for the answer, but I seem to be eligible (bought my new iMac on the 2nd of October and a few days after it was announced that all new Macs would receive iWork for free, so I guess my computer qualifies as 'new' - it is a late 2013 model after all).
But right now all iWork apps still appear to me as paid apps on the Mac App Store. It would be much easier if they appeared as free apps right away, but it seems the Mac App Store is a bit temperamental. And then there is the problem with the iMovie and iPhoto updates, which some of us are unable to get and that it is not even generally acknowledged by the support staff.
All these issues with the App Store are surprising for a company that takes pride in making things 'easy' -
when trying to do software update the app store is prompting me to sign in someone else's apple ID, and the email address is already entered. Only does it on application updates not the the system update, how do I which user to update certain apps. The apps were free
Hi Tim, your problem sounds a bit different, if you're not getting the wrong Apple ID thing, it may get more help to post a new query of your own.
https://discussions.apple.com/community/desktop_computers/imac_intel -
How do I turn off the Genius app in App Store. I've gone to Settings/Privacy/Location Services/System Services then swiped Genius for apps 'off''. Also, I've gone to Settings/ITunes and App Stores/Click on AppleID/View Apple ID and then turn off Genius. Still nothing has worked. I'm still stuck with Genius offering the same apps to me. Mind you, once I click on the App Store there is nothing I can do but swipe left and right. There's absolutely nothing at the bottom of the screen like a features tab, nothing. There is, however, a categories button at the top, but that's it. Irrelevant.
FWIW, I just got off the phone with Apple technical support about this. I use Genuis for creating playlists, so I don't want to disable it, but Apple support confirmed that there is no way to avoid syncing Genius data without disabling Genius altogether. I'd read somewhere else that subscribing to iTunes Match might allow you to avoid this, but that is NOT the case, as I've confirmed, and Apple support has confirmed. For me, it routinely syncs thousands genius of items, so I have to allow a lot of time for my manual syncs.
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I can't download anything on the Mac App store. It says This Apple ID cannot be used for the Mac App Store.
I went into settings, iTunes & App Store and tapped on my appleID, then signed out. I went back into the App Store on my phone and tried to download the app and then signed in again, and it worked!
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I am based in India, how do i buy from the app store using an indian credit card? The app store is saying that my apple id is valid only for US purchases and that I need a US credit card!
snigdhachavan wrote:
so does this mean i cannot download anything from the app store.. ...
Not the US Store... if you are in India.
snigdhachavan wrote:
... i wanted to buy the Mac OS X Lion... how do i do the purchase?
http://www.apple.com/in/mac/app-store/ -
Why is the Apple App Store is asking for a password to an apple ID that does not exist
Why does the App Store ask me for a password to an Apple ID that does not exist?
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
Apple ID FAQs > http://support.apple.com/kb/HT5622
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