App Store Grayed Out "Free" when I want to download that app!
When I got to the app store and I want to redownload an app that I have already download the "Free" icon that you click to download is grayed out and does not allow men to download. I have tried downloading the app on itunes on my computer but when I sync, the app does not show up on the phone. What is the deal with this?
Message was edited by: Merv Lightning
Bingo and thanks! I had 2 apps (USA Today and AP Mobile) that iTunes says are on my iPhone and I could not reinstall them (FREE grayed out in app store). When I changed the Settings/General/Restrictions and turned them off, the apps reappeared on my iPhone. The problems was with the "Allowed Content" setting for App, I had it set to 4+. Setting it higher made the apps appear. This problem has frustrated the stew out of me for six months.
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Hi Amir.09395340646,
Welcome to the Support Communities!
What app are you trying to download? Is it iPhoto for iOS? What error message are you receiving? The first thing I would suggest is to log out of your iTunes Store account on your iPhone. Then restart the device and log in again.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311?viewlocale=en_US
If the above did not resolve your issue, follow the troubleshooting steps in the article below.
The link includes the complete details and screenshots, but I've highlighted a few points for you:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
- Try resetting (turning off and then on again) your Wi-Fi router
- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connections or iOS: Troubleshooting Wi-Fi networks and connections.
I hope this information helps ....
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Change to UK App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
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4.Tap "View Apple ID"
5. Enter your user name and password.
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Contact Mac App Store Supprt to find out the details'
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http://www.apple.com/support/mac/app-store/ -
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Hi,
I'm over 18 and I don't have a credit card (just a debit card). I have recently updated my OS and I now have the App store on my laptop. After exploring the various apps, I have some few ones in mind, of course I was just looking out for the new ones. I've never used my iTunes account till now so when I logged on so I can download the free app, it asked me for my credit card account. Of course, I don't have one, and I'm not planning to buy an app i have to pay for, is there a way around this?
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Please try each step until you resolve your issue:
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