App Store hanging?? Not the Amazon one in case anyone is confused!
Is anyone else noticing the app store running slow or being unresponsive at the moment.
Clicking update all for a couple of apps led to a delay of 30 secs before prompting for a password. Now entered but apps are still waiting.
Tried reseting iPad still not joy.
Clicking in the charts on the show more option does nothing initially and after 3-4 attempts it finally loads the next 10 items.
My app store on ipad has been running slow ever since I updated to whatever version was multi-task-able. I've updated and restarted, emptied my multi-task app cache, etc. Nothing has fixed this problem. It seems to be getting slower everytime I update the ipad software. I see there has been an answer to this question but this does not apply to me. It is a problem every time I open the app store app. Anyone else in this situ?
Similar Messages
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App Store hangs (not responding)
I am trying to use the App Store to upgrade my iMac from Snow Leopard (10.6.8) to Mountain Lion (10.8). When I open the App Store and sign in using my Apple ID, I can click on the "OS X Mountain Lion" link. This shows a new page with a button that says $19.99. When I click that button, the button changes to "Buy App". When I click the Buy App button, the App Store hangs with the spinning ball icon after about 20 seconds. I left it alone for over 2 hours, and it remained hung. I have searched user forums and tried a few things. Nothing has worked. Here are some things I have tried, with no success.
+ turned off Spotlight (some forums mentioned that was an issue)
+ unplugged my external USB drive for Time Machine backups
+ re-booted into safe mode
+ removed all directories inside /var/folders
+ removed ~/Library/Preferences/com.apple.appstore.plist
+ removed ~/Library/Preferences/com.apple.storeagent.plist
+ removed ~/Library/Application\ Support/AppStore
+ removed ~/Library/Caches/com.apple.appstore
+ removed ~/Library/Caches/com.apple.storeagent
+ removed ~/Library/Caches/storeagent
I asked Apple support, and they said, "You must upgrade to Lion first, then Mountain Lion, but unfortunately Lion is not available for download. Please visit your local Apple store for help." So, I drove out to the nearest Apple store. The assistant there told me it is NOT necessary to upgrade to Lion first. They asked me to bring my iMac into the store to have a look.. what a hassle. So I replied back to Apple support, who then asked me to call their support number. I called, then hung up when they said "this call will cost you $20".
Anyone out there smart enough to solve this puzzle?No, there is no direct download link. Those are days of the past, I'm afraid. You may need to reinstall Mavericks.
Install or Reinstall Yosemite, Mavericks, Mountain Lion, or Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
Click on app link goes to App Store but not the app
Since I updated to iOS 6, clicking on a direct link to an app gets me to the store but not the particular app.
Then I have to remember the exact name and search for it. In previous iOS I could get to the app directly.
This is most annoying. How do I change this behavior?Well, it still is not working as I expected.
Sometimes, if I click on the link, it will go to the app store and produce a blank white screen.
If I go back to the link, in an email or web page, and try again, then the desired app will pop up when it goes to the app store. Sometimes the app store will just quit. Then if I go back to the store it will show the desired app. -
I can no longer download Apps from App store nor update the existing ones
iMac 21" Intel
year 2013
OSX10.10.1
I can no longer download Apps from App Store.
I would select the app, press the icon to download the App (Ottieni in my language, Italian), download would not start and an alarm saying "Download failed, try from the Purchased page to retry" would pop-up, see screenshot below.
I would visit the page "Purchased" (second icon from right) and try from there by pressing the icon Install on the right hand side but the same pop-up icon would appear and a message by the icon Install saying "An error occurred" would appear.
The same problem occurr when I try to update Keynote, Imovie or any other App I have downloaded.
I do not know whether this is related to this issue but some time ago I installed Avast.
I could not install other apps such as uTorrent (not downloaded through App Store) until I removed Avast.
I am utterly disappointed.
Can anyone help, please?
Thanks.
CarloYes, Avast could very well be the issue. Bad software, use the developer's instructions to uninstall and don't install again. Your Mac has no real need for most 3rd party anti-viral software and those so-called tune-up apps mess up more than they are worth. A pristine OS X system is all that you need, it takes care of itself.
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HT5622 I have a new apple ID how come the App Store still has the old one when verifying a purchase?
How can I fix this. It won't let me update any apps. I recently changed in the iPod but the old one still appears only when asked to verify a purchase
- Go to settings>Store and sign out and sign into your account.
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account. -
I am very confused. When I wanna to update my apps in app store, it shows the account which is my iPhone one is not my iPad one. how can I reset to my iPad account?
And I am very confused by your query. Your iTunes account is the same on all devices - unless of course you have multiple accounts to begin with.
If you do have another Apple ID that you use for the iPad purchases, you can sign out of the account that is on the iPad in Settings>Store.
Perhaps a few more details from you could clear up the confusion??? -
Since I uploaded the new OS X Mavericks the App Store, Messages, Notes, Calendar, Maps and Preview will not launch/open. In Finder cannot find my files. Most crucially cannot upgrade OS X Mavericks software. I had two apple ID's, the old one not used
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
I just updated to the new software and now my app Store is not working It is just a white blank page
I just updated the new software and now my app store will not work I have shut it down and opened up again and nothing just a blank white page ?
I'm having a similar problem.
New iPad with iOS6 just downloaded.
I cannot purchase any new items from the new Apple Store now!
It keeps asking me to fill in CC details, asking for security number, but stays red when i fill in the 3 numerals and when I click done I get a Time Out message.
This is not good Apple!!
Looks as if I will have to use my iPad One to purchase from the Apple Store. -
I've been running iTunes on WinXP for years with few problems. I have all my iTunes files on an external USB drive. I just bought a new PC running Win7, 64-bit.
I connected the external USB drive to the new PC and installed 64-bit iTunes on it. When iTunes started up, I pointed it at the iTunes directory in the external drive, using Edit > Preferences > Advanced > iTunes Media Folder Location. It showed a progress bar that it was updating the iTunes Library. I signed in and authorized the new machine. I have one spare authorization.
Then iTunes put up a message "The item you've requested is not currently available in the Hong Kong Store." I had not requested anything from the HK store at that point, and I have never used any store other than the HK one.
When I click OK, the iTunes Store page remains blank, apart from saying "iTunes Store" in the middle of the page.
I went to "View My Account" and pressed the Reset button to "Reset all warnings for buying and downloading items", but that doesn’t fix this particular warning. I also tried Edit > Preferences > Advanced > Reset Warnings and Rest Cache.
But still, every time I click the “App Store” button in the iTunes Store window, the message appears. If I click the Books, Podcasts or iTunesU buttons, these display normally. So I’m stuck with being unable to purchase apps, other than through my iPad and iPhone.
If I move the external drive back to the XP machine, the same thing happens. If I go to another PC - a notebook running Vista - everything is normal.
Any idea how I can clear that message?
Thanks for any help you can offer.Further info on my question above.
I have tried re-validating my credit card, which apparently fixed it for some.
I have also tried uninstalling, re-downloading and installing again.
Neither of these steps fixed the problem. -
How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?, How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?
App Store Failure / Updates White Screen
Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.
It may be a connection issue. Try changing your DNS settings to Google’s open DNS by tapping Settings > Wi-Fi >, tap the blue arrow next to your current Wi-Fi network, and then tap the “DNS” field and enter the DNS servers; 8.8.8.8 (Google’s Public DNS, 8.8.4.4 also alternate). -
I used to have a apple id but when i got my macbook i changed it. Then i downloaded OS X and updates in my app store will not let me change my apple id back to my new one it just still uses my old one. What do i do?
Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple Id to another. Apple does not merge Apple IDs. You will never be able to access your content bought with another Apple ID with a new ID. -
The App Store is not supported in this country
Hi, everyone I live in Hong Kong, and I bought my Ipad in US. When I click on the App Store. It said "The App Store is not supported in this country' How can I solve this problem? Thx for help =]
The Apps Store on your iPad will not work until the iPad is officially released in your country. However, you can buy most apps in your computers iTunes software/account. Type iPad in the apps tab search box, choose "show all" in the iPad tab and scroll through the list. You can also visit a site like appshopper.com and review the apps for iPad and choose the ones you would like. Return to iTunes and search for the names of the apps you want. Some of the "Apple" apps and third party apps(i.e. iBooks, ABC Player, etc.) will not be available until release in your country, however, you can download most.
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Some weeks ago, I installed OS X Yosemite, as shown on my App Store, that was a "System Update available for my IMac 2009". Followed all the steps, normally and installed it as I did many other times ago (with the Maverick, Mountain Lion, OS X).
Just after the installation, I noticed that every single folder or program that depends on "Apple", stopped working.
Examples: Office package opens normally, so as Firefox. But, IPhoto, ITunes, Safari and App Store itself do not.
That is causing me fear, because even trying to reinstall Yosemite or return to the one I had before, using App Store became impossible. Even the "Apple Icon" on the top left corner does not work. I click, it flashes, just IF it was ready to open, but nothing happens, seams that have something stopping the "loading process" of the softwares.
Does anybody know how to fix the problem, please?
Thanks in advance. Regards.Thanks for your attention.
I Tried before, but the Mac App Store was not responding either, and worse, after 5 years, There is no free phone support
I ended up solving it by reinstaling the Yosemite pressing "comand + R"
thanks anyway
Regards -
The app store will not update my apps.
The app store will not update my apps. I keep clicking update all but it just spins for hours. I have restarted the computer and the store multiple times but it just hangs on updates. Suggestions?
De nada amigo.
Thank You for extending the courtesy of awarding points to comments that are helpful or provide answers in the Apple Support Communities, as this is not mandatory, but it is much appreciated! -
I re-installed Mountain Lion from scratch of a USB stick, and now my Apps in the App store ca not be installed, the App store indicates that they are already installed, but that is not the case. Now what?
Ok, this is somewhat of a better work around I've found:
Starting in the Australian iTunes store, I go through the process of signing into the UK iTunes store up until the point it asks for my credit card information.
I then click the 'X' in the top left of iTunes to exit the store.
Now when I click on my Apps Updates button it shows me what UK Apps I have that are available to update.
You can't download these as at this point I've changed the store I'm viewing, but haven't officially switched accounts. Not to worry.
I write down the names of the UK Apps to update.
Then, use the 'search store' field in the top right of iTunes to search for one of the Apps.
Once you've found it, click to buy it / download it.
iTunes recognises that the App is already in your account and downloads it again for free….
… now I'm HOPING that that App is now fully within my Australian account… unfortunately only time will tell once there is a new update for it.
I'll let you know.
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