App store in 10.6.8 beach ball when trying to install Mountain Lion

Hi I'm trying to upgrade from 10.6.8, on my Mac book pro (early 2010) to Mountain lion.
Problem is whenever I try, via App store, the beach ball appears and the App store becomes non responsive.
Any suggestions?
Thanks

Thanks baltwo. I've been on that sight before. It doesn't help.
App Store does not crash so no logs. In task view it is marked as non responsive. No other services apps etc are acting incorrectly.
I've repaired permissions and played with the password chains.
Any other suggestions?

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Spinning Beach Ball when trying to install CC

Help, help, help me pleeeeeze? I have job to do before the end of the weekend... I'm getting desperate!
I got the dmg file and tried to use the Creative Cloud Installer to start my free trial, but double clicking on the installer icon only produces a DLOG that says "Initializing Installer" with an empty progress bar and "Retry" and "Cancel" buttons. Neither of which is available, as the cursor turns into a spinning beach ball immediately, and nothing happens.
I have shut down and rebooted; repaired permissions and verified the hard drive. Nothing is working. Here is my system (yes, I know I barely meet the minimum requirements):
OSX Version 10.9.1
Hardware Overview:
Model Name:          MacBook
Model Identifier:          MacBook5,2
Processor Name:          Intel Core 2 Duo
Processor Speed:          2 GHz
Number of Processors:          1
Total Number of Cores:          2
L2 Cache:          3 MB
Memory:          4 GB
Bus Speed:          1.07 GHz
Boot ROM Version:          MB52.0088.B05
SMC Version (system):          1.38f5
NVIDIA GeForce 9400M:
Chipset Model:          NVIDIA GeForce 9400M
Type:          GPU
Bus:          PCI
VRAM (Total):          256 MB
Vendor:          NVIDIA (0x10de)
Device ID:          0x0866
Revision ID:          0x00b1
ROM Revision:          3384
Displays:
ACER X233H:
Resolution:          1920 x 1080 @ 60 Hz
Pixel Depth:          32-Bit Color (ARGB8888)
Display Serial Number:
Main Display:          Yes
Mirror:          Off
Online:          Yes
Rotation:          Supported
Firewall Settings:
Mode:          Allow all incoming connections
Firewall Logging:          Yes
Stealth Mode:          No
Any ideas? Thanks for your input in advance.
Mandolynda
Message was edited by: Mandolynda

Unfortunately, the fix didn't stick. When the CC app told me it needed an update last night, I downloaded the update (because it wouldn't let me run AI unless I did), opened the .dmg file. It opened the DLOG (Initiating) and then wham: spinning beach ball forever. I have already tried:
Activity Monitor & canceled the task
Repaired permissions
Restarted computer
Re-downloaded the CC app
--no good, same outcome
so, I...
Canceled the task in the Activity Monitor
Plugged in the ethernet and turned off the WIFI (which is what fixed it, finally, the FIRST time this happened
Shut down and restarted the computer
Ran the Cleaner program [http://www.adobe.com/support/contact/cscleanertool.html] (uninstalled *every* Adobe program on my computer)
Re-downloaded the CC app and attempted install
--no good, same outcome
Frustrated out of my mind at that point, I shut off the computer and walked away. I don't know how the hell I'm ever going to get any work done! I'm sure not convinced I should buy a subscription at this point. I think I'll have to let my trial expire and just do all my free-lance work at my daytime job! Adobe won't be making any more money from me that way.

My app store on my macbook pro no longer shows that i purchased mountain lion. So when I am trying to do a reinstall it is not letting me put mountain lion, without re-purchasing it

My app store on my macbook pro no longer shows that i purchased mountain lion. So when I am trying to do a reinstall it is not letting me put mountain lion, without re-purchasing it

Pardon the question, but you are checking the mac app store > Purchases (not iTunes or iTunes store or the app store for iDevices)? Have you tried holding the Option key while clicking on Purchases (shows hidden purchases).

German: Ich weiss nicht, Lade ich jetzt OS X Mountain Lion, ich sehe auch keine Anzeige, oder ein fortschritt Balken im App Store? I do not know, I load an OS X Mountain Lion, I see no indication, or a progress bar on the App Store?

German: Ich weiss nicht, Lade ich jetzt OS X Mountain Lion, ich sehe auch keine Anzeige, oder ein fortschritt Balken im App Store? I do not know, I load an OS X Mountain Lion, I see no indication, or a progress bar on the App Store?

com.kaspersky.kext.kimul.44     44
com.kaspersky.nke   1.0.1d41
com.kaspersky.kext.klif              3.0.0d23
Uninstall the Kaspersky anti virus software. Instructions here > How to uninstall Kaspersky Security for Mac
Then restart your Mac.
Kaspersky has caused other Mac users kernel panics as well noted from the result of an Apple Support Communities search here.
If you want to use anti virus software on your Mac, install Sophos (free) as recommended here.

While trying to instal Mountain Lion OS on my macbook pro, I got the error message that my HD was damaged and it reverted to my Lion OS. Why does this happen? I bought the OS online through the app store

While trying to instal Mountain Lion OS on my macbook pro, I got the error message that my HD was damaged and it reverted to my Lion OS. Why does this happen? I bought the OS online through the app store.

The Mountain Lion installer looks at your internal drive to make certain that it's error-free before continuing installation. You should have an application named "Install OS X Mountain Lion.app" in your Applications folder now so you shouldn't have to download it again. Do this...
Boot to your Lion recovery partition by holding down both the Command and the R keys while booting. Open Disk Utility from the Recovery partition and select your hard drive (usually named "Macintosh HD" unless you've renamed it) and click on Verify Disk. If you come up with any errors, click on Repair Disk. At the end of the cycle you will get a message that the disk was successfully repaired or a message that the hard drive could not be repaired.
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I have installed the most recent version of Snow Leopard on my MAC, and I am trying to install Mountain Lion from the Apple Store. It will not install, because it says I do not have 2GB of memory, even though I have over 200GB available. Please help.

I have installed the most recent version of Snow Leopard on my MAC, and I am trying to install Mountain Lion from the Apple Store. It will not install, because it says I do not have 2GB of memory, even though I have over 200GB available. Please help.

Welcome to the Apple Support Communities
One thing is the memory, and another thing is the hard disk space. You are telling me that you have 200 GB of free space on the hard disk, but the App Store is telling you that you have to install 2 GB of memory or more on your Mac if you want to upgrade to OS X Mountain Lion.
First of all, open  > About this Mac > More Info, and copy "Model Identifier" here, so we can know what Mac you have got and how much memory you can install.
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App Store keeps Crashing when trying to purchase Mountain Lion.

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Hi,
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Regards,
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I just migrated from an older Mac to a brand new Mac Pro 2.66. I plugged in my iSight and tried to do a video conference, only to get a spinning beach ball for >1 minute before the video chat commenced.
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I keep getting "hash mismatch" when trying to download Mountain Lion from the App store

I've been trying to download the new Mountain Lion from the App Store & keep getting "hash mismatch" message. I was able to download on my 1 computer, but no luck on the 2nd computer, which is up-to-date on all updates & software. Support even put a fresh copy of the App in my account & I still get that same message. Someone suggested AppCleaner, but how do you delete the OS to re-install the new. Didn't think that was possible. Any suggestions - I've tried quitting & logging out of the App Store & even re-starting (several times)

- Temporarily disable anti virus software if installed.
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App Store hangs when opening after installing Mountain Lion

App Store opens but goes immediately to a spinning wheel. Anyone have any ideas?

Open Finder, press Option key, select Go > Library, open Preferences and delete com.apple.appstore.plist. http://www.reedcorner.net/understanding-upgrade-nightmares/

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do you guy's fix the problem?

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Get beach ball when trying to log in and can't go further

Hey guys/gals, looking for help.
My parents mac mini has locked up. My dad says he was burning cd's and one would not burn. The computer kept trying to read the disk to no avail. He managed to get the disk to eject, the computer rebooted, but when you click on the name at the sign in screen the beach ball shows up and you can't go any farther. I haven't tried to safe boot yet, but I figured I would post this to see if anyone could offer some help. To make matters worse my parents haven't done a backup in quite some time so it's in my best interests to try everything else first. Any help would be appreciated.
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App store in 10.6.8 beach ball when trying to install Mountain Lion

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