App store isnt working on mac!
it disappeared then i found it in the trash and when i dragged it out, the icon isnt there anymore and when i click to open it it says "You can't open the application App Store because it may be damaged or incomplete." what should i do????
Open > About this Mac, and tell us what Mac OS X version you have. You have the OS X Combo update you have to install depending on your OS X version below:
- 10.6.6, 10.6.7, 10.6.8 > http://support.apple.com/kb/dl1399
- 10.7, 10.7.1, 10.7.2, 10.7.3, 10.7.4, 10.7.5 > http://support.apple.com/kb/dl1582
- 10.8, 10.8.1, 10.8.2, 10.8.3 > http://support.apple.com/kb/dl1640
If that doesn't work, reinstall OS X. If you have OS X 10.6.6, 10.6.7 or 10.6.8, insert the OS X disc, hold the C key while your computer is starting and reinstall Mac OS X. After reinstalling Snow Leopard, open > Software Update.
If you have OS X 10.7 or OS X 10.8, hold Command and R keys while your iMac is starting and reinstall Lion or Mountain Lion
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App store not working on mac osx 10.9
my mac pro is running on osx 10.9. it has app store version is 1.3. Am not getting updates on app store. it simply showing loading animation & stops it. what to do with this?
Quit Appstore by clicking on App Store from the top Menu Bar and then Quit. Click any where on your Desktop and you should see Finder next to the Apple Logo on the Top Menu Bar, From the Menu Bar click on Go and select the option Go To Folder and Write or Copy the following in the box that appears, without brackets ( ~/Library/Preferences/ ). Look for the File Named "com.apple.storeagent.plist" and "com.apple.appstore.plist" and drag them on the Desktop and try to open App Store and see if it works.
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App store isnt working on iPhone 5, says "cant connect to app store".
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I am having the same problem. My iPhone is 1 week old, and as of last night, 10/11/12, my app store would not function corretly. I can open the app store but the following tabs do not work: Featured, charts, and search. By "do not work" I mean that the gray spinning wheel will go for a while and then stop as if it is finished loading but the screed will still be blank aside from the top and bottom banners of the app. The Genius and Updates tab work fine. This is very annoying and nothing I have done so far has fixed it. I have restarted the app, restarted my phone, "hard" restarted my phone, and reset my network settings. I have also tried accessing the app store on wifi and 3g/4g and neither work. Everything has been done except a factory reset of my phone but I am avoiding that for now. I have seen MANY others in the forums with this concern so is there anyone that has successfully solved this problem?
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App Store isnt working on Air!!!
I am having this probelm like 2 months now!!
when i open my app store to download something i cant. See what it shows to me!
please helpMay be a '.plist" problem.
Close all applications.
In Finder hold the option key down click the "Go" menu in the menu bar.
Select "Library" from the dropdown.
Librarry > Preferences
Look for these two files.
com.appstore.plist
com.appstore.storeagent.plist
Delete them. Restart the computer.
Try App store. -
So the app store on my iPhone has stopped being user friendly. It started when I tried to update apps it was displaying, it wouldn't allow me to update saying the page was out of date and to refresh, no refreshing happened. So I deleted the apps because the red reminder was annoying me now that I have gone to reinstall the apps it won't let me asking over and over for my Id and password. What do I do?
Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears, ignore the Slide to Power Off that appears)
Note: You will not lose any data.
Also try Settings > Store > Apple ID > sign out and sign in again. -
Mac app store doesnt work / funktioniert nicht mehr. What can i do / Was kann ich dagegen machen?
Hey Community,
since a few weeks my mac app store doesnt work.
If i try to open it i get an error message.
Hallo Community,
seit einigen Wochen funktioniert mein Mac App Store nicht mehr.
Wenn ich ihn öffnen will, so bekomme ich eine Fehlermeldung.
My System is Mac OS X Version 10.8.2
Process: App Store [1604]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: com.apple.appstore
Version: 1.2.2 (129.13)
Build Info: Firenze-129013000000000~4
Code Type: X86-64 (Native)
Parent Process: launchd [134]
User ID: 501
Date/Time: 2013-05-16 12:20:40.393 +0200
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 274372 sec
Crashes Since Last Report: 15
Per-App Crashes Since Last Report: 13
Anonymous UUID: 745DC190-1797-4D33-5A87-ED9E2B721D9D
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: _OBJC_CLASS_$_CKUpToDate
Referenced from: /Applications/App Store.app/Contents/MacOS/App Store
Expected in: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
in /Applications/App Store.app/Contents/MacOS/App Store
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0x7fff93983000 - 0x7fff939a5ff7 com.apple.Kerberos (2.0 - 1) <C49B8820-34ED-39D7-A407-A3E854153556> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff939a6000 - 0x7fff939b2ff7 com.apple.DirectoryService.Framework (10.8 - 151.10) <DA05EF06-8EBD-3759-B5D3-E6FC86C5D850> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff93a27000 - 0x7fff93a34ff7 com.apple.NetAuth (4.0 - 4.0) <F5BC7D7D-AF28-3C83-A674-DADA48FF7810> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff93a5e000 - 0x7fff93a85fff com.apple.framework.familycontrols (4.1 - 410) <AE49B2AB-7D2B-3D52-8E21-60EBEA1A38E6> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff93a86000 - 0x7fff93a88fff com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff93b28000 - 0x7fff93b32fff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <D803919C-3102-3515-A178-61E9C86C46A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff93b6c000 - 0x7fff93d55fff com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff93d59000 - 0x7fff93d64fff libsystem_notify.dylib (98.5) <C49275CC-835A-3207-AFBA-8C01374927B6> /usr/lib/system/libsystem_notify.dylib
0x7fff93d65000 - 0x7fff93d78ff7 libbsm.0.dylib (32) <F497D3CE-40D9-3551-84B4-3D5E39600737> /usr/lib/libbsm.0.dylib
0x7fff9404a000 - 0x7fff94060fff com.apple.MultitouchSupport.framework (235.28 - 235.28) <BD78B16E-9B5A-3E07-93B4-13AD1A538CAC> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff94061000 - 0x7fff9406fff7 libkxld.dylib (2050.18.24) <7027CE49-007D-3553-8FFA-3E3B428B2316> /usr/lib/system/libkxld.dylib
0x7fff94079000 - 0x7fff94193fff com.apple.coreavchd (5.6.0 - 5600.4.16) <0CF2ABE5-B088-3B5D-9C04-47AE708ADAE3> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x7fff94194000 - 0x7fff9442eff7 com.apple.JavaScriptCore (8536 - 8536.26.7) <ADAD1276-675A-3000-B746-560A2EB596A2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff9442f000 - 0x7fff94437ff7 libsystem_dnssd.dylib (379.32.1) <62AA0B84-188A-348B-8F9E-3E2DB08DB93C> /usr/lib/system/libsystem_dnssd.dylib
0x7fff94438000 - 0x7fff94439fff libScreenReader.dylib (264.3) <3D9CFD85-C358-3710-B6EB-B5D35B8EA178> /usr/lib/libScreenReader.dylib
0x7fff9443a000 - 0x7fff94484ff7 libGLU.dylib (8.6.1) <DF45C1E3-3884-3991-B84F-F39B482E8BF8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff94485000 - 0x7fff944c5fff com.apple.MediaKit (13 - 659) <0C56D7FF-0430-3199-9952-CF8577519449> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff94528000 - 0x7fff9461dfff libiconv.2.dylib (34) <FEE8B996-EB44-37FA-B96E-D379664DEFE1> /usr/lib/libiconv.2.dylib
0x7fff94620000 - 0x7fff94632ff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib
0x7fff94633000 - 0x7fff94669fff com.apple.DebugSymbols (98 - 98) <14E788B1-4EB2-3FD7-934B-849534DFC198> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff94786000 - 0x7fff94852fe7 libsystem_c.dylib (825.25) <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib
0x7fff94853000 - 0x7fff948d5fff com.apple.Heimdal (3.0 - 2.0) <660A6C64-4912-32C8-A332-B64164032A2D> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff94ceb000 - 0x7fff94cf1fff libGFXShared.dylib (8.6.1) <CF55E720-1B9E-3E24-A1DA-7FA8B261CD8E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff94cf2000 - 0x7fff94cf3fff libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib
0x7fff94cf4000 - 0x7fff94d37fff com.apple.RemoteViewServices (2.0 - 80.5) <F3A897C9-A277-3B56-8FB3-2BC2C10C33BF> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 8 GB, SMC 1.62f7
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333531533641465238432D47372020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333531533641465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545025B9SA02, 250,06 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24600000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06610000 / 7
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x06500000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0x06300000 / 2
Please help! Bitte helft mir!
Vielen DankUpdating your system software may help.
Download and install the v10.8.3 combo > OS X Mountain Lion Update v10.8.3 (Combo)
Then restart your Mac and try the App Store.
That will bring your system up to date. -
Mac App Store not working? (Glitching and flashing!)
Mac App Store not working? (Glitching and flashing!)
I was at my friends house, everything was working fine. I went to my girlfriends house, everything was still working fine. Then once I got home, I got back out my 2010 MacBook Pro 15" to use and some pages on the internet looked a little odd. They were all in HTML format and wouldn't go back (Pages such as Skype and Apple's main page). I thought they were just down or being fixed up, but then I went to update my Mac under the App Store. I clicked the App store and a message popped up saying "App Store cannot verify a secure connection with the App Store." The options were "Cancel" or "Continue". I clicked "Continue" so I could update my Mac, but weird enough, the App Store started flickering (strobing; blinking) as seen in this video by someone with the same problem: http://www.youtube.com/watch?v=De8aQZccRvA
I do not know what to do or why this is happening, so help would be VERY nice.Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
How can I get the App store to work?
I cannot get my App store to work on OS 10.7.4 I don't know how I am going to upgrade with the new system. I thought the new up grade would help fix the problem, but now I don't know who to get the upgrade because my app store won't load. I am getting the screen that says
One Moment Please.
Connenction to the iTunes Store.
Loading...
If I tunes doesn't open, click the iTunew application icon in you Dock or Windows Task Bar. To download iTunes, Please click here.
I have tried sign off and back on. My iTunes works just fine. Only the App store doesn't work. I have tried the terminal message thing. I have tried to find my file. I bought Lion from the app store. PLEASE help I am so frustrated. I want to cry. When I as for help they send me to the boards to the support thing, but nothing on those pages have helped me. I know there are other post, but I don't know how to just dump eveything reload and then back up from my time capsule. How do I do that? I will that we could just reboot the App store.
ThanksIncase one is wondering... I found the answers in this entry
https://discussions.apple.com/message/18810192#18810192
I tired the
rm ~/Library/Preferences/com.apple.appstore.plist
rm ~/Library/Preferences/com.apple.storeagent.plist
rm -rf ~/Library/Preferences/ByHost/*
at first because the person was working out of lion but it kept saying not found, but I did everything else here next. I added the debug thing and didn't work but I didn't. Then I deauthorized my computer iTunes and reauthorized then signed in and out. Did not work. I then ran the permission part of Utilities and then ran the repair. after this I copied all three lines together pasted them into Terminal. After that it worked. I am so happy right now. I think I had to repair the disc to get it right. I wrote everything I did incase it was a combination of every thing.
This is how to enable the debug menu that is part of the thread.
Quit the Mac App Store
Launch the Terminal (located at /Applications/Utilities/)
Type the following command into the Terminal and then hit return:
defaults write com.apple.appstore ShowDebugMenu -bool true
Relaunch the Mac App Store, the Debug menu is next to “Help” in the menubar
So now to the interesting part: what me helped was to select "clear cookies" in the debug menu first, and second to select "reset Application"
This was all found in that thread, but it is 11 pages.... this might be more helpful. There are other suggestions in the tread if this doesn't work for you. -
TS3297 my itunes store isnt working any ideas?
my itunes store isnt working any ideas i really need help i want to download apps and things like that i need it asap as i have my ipad ipod and i phone to put apps on thanks x
Could you post a screenshot of what you're seeing, please?
Try going to the Store. Hold down the Alt key and hit the PrtSc key. Paste the screenshot into an image file (using a program like Paint), and save the file.
Start a reply here and click the wee camera icon at the top of the reply window. Click "Choose file", browse to the image file, select the file and click "Open". Now click "Insert file" to insert the screenshot into the reply. -
How do I remove my App store information from a Mac about to be sold
How do I remove my App Store information from
a Mac about to be sold ?Before you sell or give away your computer, in addition to the steps mentioned in this support article, take these steps:
Run Apple Diagnostics or the Apple Hardware Test. The buyer will do this (or he should), and you don't want to be surprised by the results.
Reset the PRAM and the SMC, which might contain personal information.
If you set a firmware password, remove it by running Firmware Password Utility in Recovery mode.
If you activated FileVault in OS X 10.7 or later, turn it off.
If you use Boot Camp, the partition must be deleted.
If you created any other data partitions on the internal drive, remove them in Disk Utility.
Erase the data partition(s) with the option to zero out data. An SSD doesn't need to be zeroed.
You can't legally or practically transfer any software downloaded from the Mac App Store to the new owner of the machine, even if it was free. That includes OS X, so if you upgraded to OS X 10.7 or later, you must reinstall an older OS, either from the installation media, if applicable, or by starting up in Internet Recovery mode (option-command-R at the startup chime.) If you installed from physical media, deliver those to the new owner.
If you're selling the machine, or donating it in working order, and it originally shipped with OS X 10.4 or 10.5, then you have the option of installing either from the discs that came with it or from a retail Snow Leopard disc (which you must then transfer with the machine.) The buyer should understand that if he doesn't get the original discs from you, he won't get the bundled iLife applications or the Apple Hardware Test. Replacements for the original discs can be ordered from Apple.
The new owner will have to redownload any software that came from the App Store, including OS X upgrades, under his or her Apple ID. If you ever updated the bundled iLife applications (Garage Band, iMovie, and iPhoto) through the App Store, you can't transfer those either.
Remove the machine from your list of registered products. If it's still covered by an AppleCare Protection Plan, transfer the coverage to the new owner by following the instructions in the AppleCare Terms and Conditions (under the heading "Transfer of Plan.") -
After I upgrade lion to Mavericks, App Store stopped working, any idea how to fix this?
After I upgraded OS lion to Mavericks, in app store I had some new updates, then after a system update, which require restart, then App Store, stopped working, any one can tell me what should I do to fix this problem?
Guys just contact apple support team . They will guide you well and your problem will most probably be resolved. I contacted them and following their instructions my mac is working totally fine again. If at all the problem persist the re-install mavericks by following steps
1). Switch of mac
2). Hold option/alt key and then switch it on.
3). Then choose your language and continue.
4). Now Re-Install OS X .
5). It will start downloading and installing.
6). Leave it idle for the required amount of time.
7). It will restart automatically and your problem will be definitely resolved.
Note:
a. If there is any problem of connection follow the same steps and the downloading will start where it stopped. -
Ive entered my card details to set up app store, been working fine until recently it has been asking for my card details again so entered it again an says its been declined, also sayin there was a problem with a previous purchase, i have money on my card so confused?, it wont even let me download free apps, can anyone help getting so annoyed x
To Contact iTunes Support and request assistance Click Here
-
i changed my sim on my iPhone n reconfigured iMessage, it configured with my number but when i sign in with my apple id it says username/password is wrong while in all other things like FaceTime, App Store it worked with the same id and password..
can anyone help me to solve this issuei just opened my ipad, started my apple account/I.D. and realized I put the wrong e mail. I was having trouble correcting my I.D on the Ipad so I went to my laptop and make the proper changes/slash e mail address I wanted for my apple ID. I got back to my ipad and try to download an app I can't because I have to sign in my apple account and I can't because it still has the irrelivant I.D/email address..
So, i did what you said.. went to setting>app store> tapped on my e mail.. it asked me to sign in (with my invalid emails address showing). I signed in with the password I had created. It said "incorrect".. I went to reset password. I reset password, tried to sign in and it says again "unvalid password".. this is getting irritating. I have been asking and no one knows what to do. -
I just bought a iTunes card and its not accepting it. It already sent it to the support team and they said they were going to get back to my within 24 hours and i am trying to buy a program in the app store for work. How can I expedite this process?
Has it been 24 hours?
I take it this was a gift card. iTunes Store: Invalid, Inactive, or Illegible codes http://support.apple.com/kb/TS1292 - gift cards
I don't know if this provides an alternative means: https://expresslane.apple.com ; select 'iTunes' in the first column; 'iTunes Store' in the second column
If you are really desperate you could buy the app yourself, then request reimbursement. -
In my Iphone 5, Nothing on my App Store is working, its displaying blank (Except for Genius section). I've tried to uninstall and install itunes and all its component in my desktop but still it doesn't fix the app store issue. Not sure if its problem with apple servers. Someone help please!
settigns>itunes and app store to make sure you are signed in.. If you are, you will see your account name..... anyhow, click your account name, sign out and sign back in
also go to to settings>general>reset and reset network settings... if that doesnt work settings>general>reset and reset all settings!
one of those shall work. The last step would be to restore your device (apple.com/support) HT1414
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