App Store it says my computer or device cannot be verified - it's ok on my other mac
Want to do a routine app update, tried to sign in at the App Store, no good, "computer or device cannot be verified", didn't have a problem on my laptop, same ID & password.
Does anybody have any ideas, Thanks
Launch iTunes.
From the iTunes menu bar click Store / Authorize This Computer
Go to the menu bar again click Store / Sign Out.
Quit iTunes, launch the App Store then try the update.
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When I try to sign in to Apps Store it says my computer cannot be verified and to contact support for assistance. Can someone please help me with this?
Apple ID security issues -
Call Apple Care for your country and ask for the Account Security Team. They can assist you with your issue.
http://support.apple.com/kb/HT5699 -
When I sign in to apps store it says my computer cannot be verified.
Can someone please tell me how verify my mac?
Back up all data.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Log out, log back in, and test. If there's no improvement, continue.
Step 2
Reset your computer’s PRAM. -
I am having problem downloading application on Mac app store, when I try to login and start downloading the application, it will say "Your device cannot be verified"
Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Log out, log back in, and test. If there's no improvement, continue.
Step 2
Reset your computer’s PRAM. -
What is wrong with App Store? On all of my devices it says App Store is unavailable
What is wrong with App Store? On all of my devices it says App Store is unavailable
Based on posting time
It could be off line for maintenance - picking slowest time of day.
It could be off line because of a power failure - even with UPS(uninterrupted power source) they may want to shut down.
Extreme melting can flood man-holes causing line failures. -
When I try to sign on to Mac App Store I get the message "Your device or computer cannot be verified" Yet I can sign on in iTunes no problem. I've tried all the suggestions from App Support but no luck. What am I doing wrong?
What troubleshooting techniques have you tried? Have you restarted the app? Have you restarted your computer?
One idea is to Trash this file; Mac HD/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist and restart. -
My iPhone 4s app store application says I have 12 updates, when I attempt to update it says can't connect to iTunes store, I plugged it into the computer the other day but it hasn't helped. What can I do?
Make sure you have cellular data connection Settings > General > Network > Cellular Data
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apple id was originally disabled. I reset my password and can sign into my apple id account. But when i want to buy an app in the app store it says my apple id is disabled again.
It's real easy to create a new one and, in fact, it's too easy. I say that because multiple IDs are a PIA. The problem is that anything obtained from the iTunes Store is PERMANENTLY associated with the ID that was used to obtain the item(s). iTunes items can not be transferred from one ID to another and IDs can not be merged.
The problem arises when you want to update an app. If you're doing it from iTunes on your computer, you must log out and back in to get to the correct ID. Then you update and log out/in again to get back to where you started. It's slightly easier if you update from the iPad/iPod device as there is no need to log out/in BUT you still need the correct password for the appropriate ID. Of course, with a disabled ID, the problem is much worse!
A replacement Apple ID makes sense ONLY if you wish to start out absolutely brand new with zero iTunes Store purchases.
If you're really butting your head aginst a wall and you're reasonably close to an Apple Store, my suggestion is that you make an appointment with the resident "Genius" and get his/her help.
One last thought... If your brother actually got a human on the phone to dispute the charges, go there and explain the problem. Of course, if Apple did not accept his explanation of what occurred, that could be the whole issue. Apple believes that money is owed on the account! -
my macbook won't let me sync music or apps as it says my computer is not authorized, even though when I clicked to authorize it it says that it already is. can anybody tell me how i could fix this? iv already tried unarthorising the computer and re authorising it but it still doesnt seem to work
Hey CarlyR_,
Thanks for the question. I understand you are experiencing issues related to iTunes Store authorization. The following resources may help to resolve these issues:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks,
Matt M. -
Hello there, I'm new to the Apple world, and I'm still learning my way around.
Why is when I try to download from the App Store, it says "The application cannot be downloaded."
It doesn't ask me for payment or anything. When I click on download, about 10 seconds later, that message pops up and nothing is downloaded onto my laptop. I can download other stuff onto my laptop for e.g. Microsoft Word and other various programs such as Google Chrome from the internet. However, I just cannot download from App Store. Any suggestions on how I can download apps?There is nothing wrong with my iTunes, is more of the App store that I am concerned about. And I've tried the "Authorise this computer" yes it does download when using iTunes, but no luck with App Store. And, yes I am logged onto iTunes when doing purchases.
I find this really fustrating because the App store works fine on my ipod but once it comes to my macbook, it does not download. A few seconds later after I click on an app to download, the pop up message notifies me that the purchase cannot be downloaded.
Anyways, thanks for your suggestion. -
i keep getting banner that there is 8 apps to be updated, when i go to the App Store it says all app are updated, how do i get this to stop?
It seems that every time I start up the IPad the banner over ITunes shows 8 or more in the banner. I have completly signed off of the ipad and it still comes up. Any suggestions? It seems to have coincided with IOS 7 being released, I have not downloaded IOS 7 to my IPad or my Iphone at this time.I"m not sure exactly what to do because once I got mine sorted out I can't exactly replicate it to test it, but it's like somehow your ID gets messed up.
I tried to download an app, then Apple thought that I'd never bought anything from my device so went through the whole 'give your secret questions' thing and ended up having to call apple to get them to reset.
Long story short, the inability to update has something to do with the App Store not recognizing your device, even though part of it does recognize your device (which is why you get the little badges)
You could try downloading a free app and see if you can verify your ID. Or you can poke around in here
http://www.apple.com/support/appleid/
and see if you can manage your account and see if that helps. -
App Store wiped off my computer! What do I do?
App Store keeps saying closed unexpectedly and I can't find it anywhere in the Finder! Seems like it's completely wiped off my computer, what do I do?
Download the large Mac OS X 10.6.8 Update Combo and install it over your current installation. It is safe to do.
http://support.apple.com/kb/DL1400 -
I upgraded my Macbook Pro (early 2011) to OS X Yosemite 10.10.3. Now, I cannot open iPhoto. It says I have to download older version of iPhoto. When I go to the app store, it says: The version of iPhoto installed on this Mac is not compatible with OS X Yosemite. Download the latest version for free from the Mac App Store. the it says: "The item you've requested is not currently available in the U.S.Do I need to find my original Macbook disk and install it back and go from there? Did I loose all my pics? Do I really ned it if they are all visible from the new "Photos" App? HELP!
Try Terence's instructions here Is Iphoto gone ? i want it back!
Pete -
When I try to open a spreadsheet on my Mac that I worked on with my iPhone, I get "You need a newer version of Numbers to open this spreadsheet." When I go to the App store, it says I already have it. I have v. 2.3 and can't seem to download newer version.
If you are running Mavericks, and the Mac App store says you are up to date, then you have Numbers 3.2 as well as Numbers 2.3. You are getting the "Need a newer version message because your Mac is trying to open the document using Numbers 2.3.
Launch Numbers 3, then open the document from within that app, or right click/control-click the document and choose Open with Numbers 3.x.
Regards,
Barry -
i can't update apps at mac app store - error saying "There was an error in the App Store. Please try again later. (100)"
i tried it for weeks and months, but with no success.
i am using macbook air mid 2011, running os x lion.try changing the date a month or a year ahead..
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