App Store keep using an old email and so I can't update

App Store keep using an old email and so I can't update how can I update my Apps?

Hi I have tried your suggestion thank you but I had no luck . So I logged a case with Apple and they said the following:
I have gone through your issue and I would like to inform you that you cannot update or transfer you purchased items from one account to another account. I have good news for you can access your purchases from your old email address by contacting our Account Security Team.
for a faster resolution you need to contact our Account Security Team (AST) via Phone to schedule a call at your preferred time and they will verify the identity of your account and help you right away. To contact an Account Security Advisor, follow the on screen steps provide in the below articles:
Contact Apple ID Account Security
http://support.apple.com/kb/HT204169
you also have an option to call them directly by calling the below phone number:1-800-275-2273
Note: Please ask you need to speak to an account security advisor and provide the case number

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