App Store Log In Error

Can anyone assist me in overcoming the following error when I attempt to sign in: Your device or computer could not be verified. Contact support for assistance.

Hi...
Might be help for that ...
Quit the App Store.
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
/Library/Preferences/SystemConfiguration
Click Go
Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
Relaunch the App Store.

Similar Messages

  • Mac App Store log in error message 'connection failed'

    Hi all,
    I access the internet via a local network and proxy server at my workplace who also use the websense firewall software. We've managed to sort it finally that we can log into iTunes, but still cannot log into Mac App Store using the same AppleID and password. Whenever I try I keep getting the 'connection failed' error message.
    Any ideas anyone???...
    Stuart.

    Hi all,
    I access the internet via a local network and proxy server at my workplace who also use the websense firewall software. We've managed to sort it finally that we can log into iTunes, but still cannot log into Mac App Store using the same AppleID and password. Whenever I try I keep getting the 'connection failed' error message.
    Any ideas anyone???...
    Stuart.

  • HT202159 I have been on to apps store logged in and gone on my purchurse to try and re down load Mountin Lion however it just states an error as accord I can't get it to re down load to launch pad in lion

    I have been on to apps store logged in and gone on my purchurse to try and re down load Mountin Lion however it just states an error as accord I can't get it to re down load to launch pad in lion

    1. You did not get an error message telling you that your iPhoto library was getting full. You got a message telling you that your HD was getting full, right?
    OS X needs about 10 gigs of hard drive space for normal OS operations - things like virtual memory, temporary files and so on.
    Without this space your Mac will slow down as the OS hunts for space on the disk, files will be fragmented, also slowing things down, apps will crash and the risk of data corruption - that is damage to your files, photos, music - increases exponentially.
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  • TS1368 Error message tells me to reset password.  After resetting password I get confirmation email that new password is set.   As soon as I try to access App Store I get error message that password is not valid.

    Error message tells me to reset password.  After resetting password I get confirmation email that new password is set.   As soon as I try to access App Store I get error message that password is not valid.

    Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.

  • HT6114 Mac store log in is different from App Store log in. How do I do a reinstall when I can not log in with my ID?

    Reinstall maverick x and my Mac log in is not working /how do I find it? App Store log in will not work.
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    Can you explain the symptoms with a little more detail?
    Your App Store, iTunes Store, this forum all can use the same AppleID. It is not required that they are the same, but unless you know that you chose different ones, they are all the same.
    If you are reinstalling, you must use the AppleID that you used to originally install the OS.
    What is the error or message you get?

  • App store log in failure, message appears: Connection failure (in red). What should I do?

    app store log in failure, message appears: Connection failure (in red). What should I do?

    1/10/15 8:18:22.744 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91]: Received a start command from networkd[132]
    1/10/15 8:18:22.744 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91] starting on demand from process iTunes (18071) matching hostname play.itunes.apple.com
    1/10/15 8:18:22.744 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91]: status changed to connecting
    1/10/15 8:18:22.744 PM nesessionmanager[267]: IPSec connecting to server skuhece.anuson.com
    1/10/15 8:18:22.776 PM nesessionmanager[267]: IPSec Phase1 starting.
    1/10/15 8:18:22.795 PM racoon[18761]: accepted connection on vpn control socket.
    1/10/15 8:18:22.795 PM racoon[18761]: accepted connection on vpn control socket.
    1/10/15 8:18:22.796 PM racoon[18761]: IPSec connecting to server 199.195.192.71
    1/10/15 8:18:22.796 PM racoon[18761]: IPSec connecting to server 199.195.192.71
    1/10/15 8:18:22.796 PM racoon[18761]: Connecting.
    1/10/15 8:18:22.796 PM racoon[18761]: IPSec Phase 1 started (Initiated by me).
    1/10/15 8:18:22.796 PM racoon[18761]: IPSec Phase 1 started (Initiated by me).
    1/10/15 8:18:22.796 PM racoon[18761]: IKE Packet: transmit success. (Initiator, Main-Mode message 1).
    1/10/15 8:18:22.796 PM racoon[18761]: >>>>> phase change status = Phase 1 started by us
    1/10/15 8:18:22.796 PM racoon[18761]: >>>>> phase change status = Phase 1 started by us
    1/10/15 8:18:23.136 PM racoon[18761]: >>>>> phase change status = Phase 1 started by peer
    1/10/15 8:18:23.136 PM racoon[18761]: >>>>> phase change status = Phase 1 started by peer
    1/10/15 8:18:23.136 PM racoon[18761]: IKE Packet: receive success. (Initiator, Main-Mode message 2).
    1/10/15 8:18:23.141 PM racoon[18761]: IKE Packet: transmit success. (Initiator, Main-Mode message 3).
    1/10/15 8:18:23.423 PM racoon[18761]: IKE Packet: receive success. (Initiator, Main-Mode message 4).
    1/10/15 8:18:23.452 PM racoon[18761]: IKE Packet: transmit success. (Initiator, Main-Mode message 5).
    1/10/15 8:18:23.758 PM racoon[18761]: Error evaluating certificate.
    1/10/15 8:18:23.758 PM racoon[18761]: Error evaluating certificate.
    1/10/15 8:18:23.761 PM racoon[18761]: ---------------Returned error strings: ---------------.
    1/10/15 8:18:23.762 PM racoon[18761]: ---------------Returned error strings: ---------------.
    1/10/15 8:18:23.762 PM racoon[18761]: -----------------------------------------------------.
    1/10/15 8:18:23.762 PM racoon[18761]: -----------------------------------------------------.
    1/10/15 8:18:23.762 PM racoon[18761]: the peer's certificate is not verified.
    1/10/15 8:18:23.762 PM racoon[18761]: the peer's certificate is not verified.
    1/10/15 8:18:23.762 PM racoon[18761]: IKEv1 Phase 1 AUTH: failed. (Initiator, Main-Mode Message 6).
    1/10/15 8:18:23.762 PM nesessionmanager[267]: IPSec Controller: IKE FAILED. phase 3, assert 0
    1/10/15 8:18:23.762 PM racoon[18761]: IKE Packet: transmit success. (Information message).
    1/10/15 8:18:23.762 PM racoon[18761]: IKEv1 Information-Notice: transmit success. (ISAKMP-SA).
    1/10/15 8:18:23.762 PM racoon[18761]: IKE Packet: receive failed. (Initiator, Main-Mode Message 6).
    1/10/15 8:18:23.762 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91]: status changed to disconnecting
    1/10/15 8:18:23.763 PM racoon[18761]: mode config 6 from 199.195.192.71[4500], but ISAKMP-SA 8012e95ec24af07d:4b3a70938bcc2897 isn't established.
    1/10/15 8:18:23.763 PM racoon[18761]: mode config 6 from 199.195.192.71[4500], but ISAKMP-SA 8012e95ec24af07d:4b3a70938bcc2897 isn't established.
    1/10/15 8:18:23.763 PM nesessionmanager[267]: IPSec disconnecting from server 199.195.192.71
    1/10/15 8:18:23.763 PM racoon[18761]: IPSec disconnecting from server 199.195.192.71
    1/10/15 8:18:23.763 PM racoon[18761]: IPSec disconnecting from server 199.195.192.71
    1/10/15 8:18:23.764 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91]: status changed to disconnected, last stop reason 0
    1/10/15 8:18:23.764 PM racoon[18761]: glob found no matches for path "/var/run/racoon/*.conf"
    1/10/15 8:18:23.764 PM racoon[18761]: glob found no matches for path "/var/run/racoon/*.conf"
    1/10/15 8:18:23.765 PM racoon[18761]: IPSec disconnecting from server 199.195.192.71
    1/10/15 8:18:23.765 PM racoon[18761]: IPSec disconnecting from server 199.195.192.71
    1/10/15 8:18:23.976 PM sandboxd[251]: ([396]) storedownloadd(396) deny mach-lookup com.apple.usymptomsd
    1/10/15 8:18:23.984 PM sandboxd[251]: ([396]) storedownloadd(396) deny mach-lookup com.apple.usymptomsd
    1/10/15 8:18:55.820 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91]: Received a start command from networkd[132]
    1/10/15 8:18:55.820 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91] starting on demand from process iTunes (18071) matching hostname play.itunes.apple.com
    1/10/15 8:18:55.820 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91]: status changed to connecting
    1/10/15 8:18:55.821 PM nesessionmanager[267]: IPSec connecting to server skuhece.anuson.com
    1/10/15 8:18:55.824 PM nesessionmanager[267]: IPSec Phase1 starting.
    1/10/15 8:18:55.840 PM racoon[18762]: accepted connection on vpn control socket.
    1/10/15 8:18:55.840 PM racoon[18762]: accepted connection on vpn control socket.
    1/10/15 8:18:55.840 PM racoon[18762]: IPSec connecting to server 199.195.192.71
    1/10/15 8:18:55.840 PM racoon[18762]: IPSec connecting to server 199.195.192.71
    1/10/15 8:18:55.840 PM racoon[18762]: Connecting.
    1/10/15 8:18:55.840 PM racoon[18762]: IPSec Phase 1 started (Initiated by me).
    1/10/15 8:18:55.840 PM racoon[18762]: IPSec Phase 1 started (Initiated by me).
    1/10/15 8:18:55.841 PM racoon[18762]: IKE Packet: transmit success. (Initiator, Main-Mode message 1).
    1/10/15 8:18:55.841 PM racoon[18762]: >>>>> phase change status = Phase 1 started by us
    1/10/15 8:18:55.841 PM racoon[18762]: >>>>> phase change status = Phase 1 started by us
    1/10/15 8:18:56.103 PM racoon[18762]: >>>>> phase change status = Phase 1 started by peer
    1/10/15 8:18:56.103 PM racoon[18762]: >>>>> phase change status = Phase 1 started by peer
    1/10/15 8:18:56.103 PM racoon[18762]: IKE Packet: receive success. (Initiator, Main-Mode message 2).
    1/10/15 8:18:56.109 PM racoon[18762]: IKE Packet: transmit success. (Initiator, Main-Mode message 3).
    1/10/15 8:18:56.388 PM racoon[18762]: IKE Packet: receive success. (Initiator, Main-Mode message 4).
    1/10/15 8:18:56.414 PM racoon[18762]: IKE Packet: transmit success. (Initiator, Main-Mode message 5).
    1/10/15 8:18:56.700 PM racoon[18762]: Error evaluating certificate.
    1/10/15 8:18:56.700 PM racoon[18762]: Error evaluating certificate.
    1/10/15 8:18:56.704 PM racoon[18762]: ---------------Returned error strings: ---------------.
    1/10/15 8:18:56.704 PM racoon[18762]: ---------------Returned error strings: ---------------.
    1/10/15 8:18:56.704 PM racoon[18762]: -----------------------------------------------------.
    1/10/15 8:18:56.704 PM racoon[18762]: -----------------------------------------------------.
    1/10/15 8:18:56.704 PM racoon[18762]: the peer's certificate is not verified.
    1/10/15 8:18:56.704 PM racoon[18762]: the peer's certificate is not verified.
    1/10/15 8:18:56.704 PM racoon[18762]: IKEv1 Phase 1 AUTH: failed. (Initiator, Main-Mode Message 6).
    1/10/15 8:18:56.705 PM nesessionmanager[267]: IPSec Controller: IKE FAILED. phase 3, assert 0
    1/10/15 8:18:56.705 PM racoon[18762]: IKE Packet: transmit success. (Information message).
    1/10/15 8:18:56.705 PM racoon[18762]: IKEv1 Information-Notice: transmit success. (ISAKMP-SA).
    1/10/15 8:18:56.705 PM racoon[18762]: IKE Packet: receive failed. (Initiator, Main-Mode Message 6).
    1/10/15 8:18:56.705 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91]: status changed to disconnecting
    1/10/15 8:18:56.705 PM racoon[18762]: mode config 6 from 199.195.192.71[4500], but ISAKMP-SA 3f341f93b9d46df5:accbda1abf3b9b04 isn't established.
    1/10/15 8:18:56.705 PM racoon[18762]: mode config 6 from 199.195.192.71[4500], but ISAKMP-SA 3f341f93b9d46df5:accbda1abf3b9b04 isn't established.
    1/10/15 8:18:56.705 PM nesessionmanager[267]: IPSec disconnecting from server 199.195.192.71
    1/10/15 8:18:56.706 PM racoon[18762]: IPSec disconnecting from server 199.195.192.71
    1/10/15 8:18:56.706 PM racoon[18762]: IPSec disconnecting from server 199.195.192.71
    1/10/15 8:18:56.706 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91]: status changed to disconnected, last stop reason 0
    1/10/15 8:18:56.707 PM racoon[18762]: glob found no matches for path "/var/run/racoon/*.conf"
    1/10/15 8:18:56.707 PM racoon[18762]: glob found no matches for path "/var/run/racoon/*.conf"
    1/10/15 8:18:56.707 PM racoon[18762]: IPSec disconnecting from server 199.195.192.71
    1/10/15 8:18:56.707 PM racoon[18762]: IPSec disconnecting from server 199.195.192.71
    1/10/15 8:19:30.829 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91]: Received a start command from networkd[132]
    1/10/15 8:19:30.829 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91] starting on demand from process iTunes (18071) matching hostname play.itunes.apple.com
    1/10/15 8:19:30.829 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91]: status changed to connecting
    1/10/15 8:19:30.830 PM nesessionmanager[267]: IPSec connecting to server skuhece.anuson.com
    1/10/15 8:19:30.832 PM nesessionmanager[267]: IPSec Phase1 starting.
    1/10/15 8:19:30.849 PM racoon[18763]: accepted connection on vpn control socket.
    1/10/15 8:19:30.849 PM racoon[18763]: accepted connection on vpn control socket.
    1/10/15 8:19:30.849 PM racoon[18763]: IPSec connecting to server 199.195.192.71
    1/10/15 8:19:30.849 PM racoon[18763]: IPSec connecting to server 199.195.192.71
    1/10/15 8:19:30.849 PM racoon[18763]: Connecting.
    1/10/15 8:19:30.849 PM racoon[18763]: IPSec Phase 1 started (Initiated by me).
    1/10/15 8:19:30.849 PM racoon[18763]: IPSec Phase 1 started (Initiated by me).
    1/10/15 8:19:30.849 PM racoon[18763]: IKE Packet: transmit success. (Initiator, Main-Mode message 1).
    1/10/15 8:19:30.850 PM racoon[18763]: >>>>> phase change status = Phase 1 started by us
    1/10/15 8:19:30.850 PM racoon[18763]: >>>>> phase change status = Phase 1 started by us
    1/10/15 8:19:31.118 PM racoon[18763]: >>>>> phase change status = Phase 1 started by peer
    1/10/15 8:19:31.118 PM racoon[18763]: >>>>> phase change status = Phase 1 started by peer
    1/10/15 8:19:31.118 PM racoon[18763]: IKE Packet: receive success. (Initiator, Main-Mode message 2).
    1/10/15 8:19:31.124 PM racoon[18763]: IKE Packet: transmit success. (Initiator, Main-Mode message 3).
    1/10/15 8:19:31.384 PM racoon[18763]: IKE Packet: receive success. (Initiator, Main-Mode message 4).
    1/10/15 8:19:31.412 PM racoon[18763]: IKE Packet: transmit success. (Initiator, Main-Mode message 5).
    1/10/15 8:19:31.703 PM racoon[18763]: Error evaluating certificate.
    1/10/15 8:19:31.704 PM racoon[18763]: Error evaluating certificate.
    1/10/15 8:19:31.707 PM racoon[18763]: ---------------Returned error strings: ---------------.
    1/10/15 8:19:31.707 PM racoon[18763]: ---------------Returned error strings: ---------------.
    1/10/15 8:19:31.708 PM racoon[18763]: -----------------------------------------------------.
    1/10/15 8:19:31.708 PM racoon[18763]: -----------------------------------------------------.
    1/10/15 8:19:31.708 PM racoon[18763]: the peer's certificate is not verified.
    1/10/15 8:19:31.708 PM racoon[18763]: the peer's certificate is not verified.
    1/10/15 8:19:31.708 PM racoon[18763]: IKEv1 Phase 1 AUTH: failed. (Initiator, Main-Mode Message 6).
    1/10/15 8:19:31.708 PM racoon[18763]: IKE Packet: transmit success. (Information message).
    1/10/15 8:19:31.708 PM nesessionmanager[267]: IPSec Controller: IKE FAILED. phase 3, assert 0
    1/10/15 8:19:31.708 PM racoon[18763]: IKEv1 Information-Notice: transmit success. (ISAKMP-SA).
    1/10/15 8:19:31.708 PM racoon[18763]: IKE Packet: receive failed. (Initiator, Main-Mode Message 6).
    1/10/15 8:19:31.708 PM racoon[18763]: mode config 6 from 199.195.192.71[4500], but ISAKMP-SA a102f71f36b5acea:59fed533b03bb07e isn't established.
    1/10/15 8:19:31.709 PM racoon[18763]: mode config 6 from 199.195.192.71[4500], but ISAKMP-SA a102f71f36b5acea:59fed533b03bb07e isn't established.
    1/10/15 8:19:31.708 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91]: status changed to disconnecting
    1/10/15 8:19:31.709 PM nesessionmanager[267]: IPSec disconnecting from server 199.195.192.71
    1/10/15 8:19:31.709 PM racoon[18763]: IPSec disconnecting from server 199.195.192.71
    1/10/15 8:19:31.709 PM racoon[18763]: IPSec disconnecting from server 199.195.192.71
    1/10/15 8:19:31.710 PM nesessionmanager[267]: NESMLegacySession[IPSEC US San Jose 3:C7C727DF-D5DB-4887-B59D-DC6252C58F91]: status changed to disconnected, last stop reason 0
    1/10/15 8:19:31.710 PM racoon[18763]: glob found no matches for path "/var/run/racoon/*.conf"
    1/10/15 8:19:31.710 PM racoon[18763]: glob found no matches for path "/var/run/racoon/*.conf"
    1/10/15 8:19:31.710 PM racoon[18763]: IPSec disconnecting from server 199.195.192.71
    1/10/15 8:19:31.711 PM racoon[18763]: IPSec disconnecting from server 199.195.192.71

  • TS3638 i have an internet connection but when i open app store it shows error message "cannot connect to app store".when i try to sign in with my valid apple ID and password it says "connection failed".i tried keychain access settings but it did not help.

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    http://support.apple.com/kb/ts3988
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    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
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    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Please take this step regardless of the results of Step 1.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • App Store update tab error

    When I open App Store, and click the Updates tab, I get the following error:
    " Certifikatet til denne server er ugyldigt. Du er evt. ved at oprette forbindelse til en server, der foregiver at være “swscan.apple.com”, og det kan bringe dine fortrolige oplysninger i fare. "
    *"GOOGLE TRANSLATE": FROM DANISH --> ENGLISH*
    The certificate for this server is invalid. You might be. by connecting to a server that is pretending to be "swscan.apple.com" and it could put your confidential information at risk.
    I'm running a Late 2013 MacBook Air 13" 1,3GHz - 2,0GHz Intel Core i5, 4Gb 1600 MHz DDR3, Intel HD 5000, OS X 10.9.4.
    I've never encountered this error before, on this machine, and have only started to get this error within the last week.
    I did a complete Internet Restore to Mountain Lion (the original OS X on this machine, when purchased), and then did a new update to Mavericks (which have worked without any problems at all, since release), since I felt that the HDD were getting cluttered with unused files /Sh*t that I'd never get around to use.
    For the first couple of weeks after the restore, and subsequent update, everything worked fine, until, like I said, a couple of days, to a week, ago, suddenly this error started occurring, so I'm not able to check for updates either to OS X or my apps, for that matter.
    Can anyone tell me what's going on here ???
    Thx in advance.. Tonny Bukdahl..

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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